Rep AI has been so easy to integrate and use on our Shopify store. It has replaced our live chat feature, which has taken a substantial amount of workload off of our CS team. The AI is super intuitive and easy to train. Rep AI completely enhances our customer’s interactions with our site and products. The REP team (Aron and Dafi) have also been a delight to work with. The onboarding process was fast and seamless. They were there to support us every step of the way. Highly recommend!

A must-have app for any e-commerce platform looking to significantly reduce customer service costs. Rep AI uses AI exactly how it should be used—delivering seamless, automated customer interactions that feel natural and responsive. The technology is smart, intuitive, and built with real business impact in mind. Plus, the team behind it is sharp, helpful, and always responsive. It’s backed by Y Combinator, so you know it has a solid foundation and long-term potential. Highly recommend!

The Rep team have been incredibly supportive and honest. I still had some time left on a previous trial, and even after a year, they let me use that remaining time. They also helped me get my account up and running again without any hassle. They have genuinely great customer service, always willing to help where they can. Thanks to Dafi and the rest of the team for making everything smooth.

This app is incredible. The set up process is super, super quick - to which really surprised me, considering the amount of information on our site. I've been very happy with the responses that the chatbot provides my customers (I did spend a day or two correcting some responses) - however, aside from that it's been smooth sailing ever since. Regarding performance, it is a real game changer. With attention spans continually dwindling, it's super important to make sure we answer any questions and overcome any objections a potential consumer might have. Prior to Rep Console, we had to reply on the hope that consumers would do their own digging and find the information to their concerns/questions, and despite our best efforts to communicate this efficiently - this ultimately leaves all the work up to the consumer. In our opinion, this is a big no no, considering our (including myself in this) inability to stay focused on one task for more than 2 minutes. Having Rep Console means we are able to engage our consumer right away and ultimately overcome any potential barriers/hesitations at a much more efficient rate. Lastly, the customer support is incredible. It's really one of the most important aspects to any Shopify app that we use. They're super prompt & go the extra mile to correct any issue/answer any question. Couldn't ask for anything better. Cheers, Macsen

We've been working with Rep AI for a few months now, and the experience has been excellent. Gabriela, our account manager, has been incredibly supportive, responsive, and professional. She's always willing to help and goes the extra mile to address any questions or requests we’ve had. Her support has made a real difference in our experience.

We worked with Gabriela during our onboarding and she took care of everything lightning fast. We made sales day one. Highly recommended.

Die App greift auf alle Daten im Shop (Produkte, Bestellungen, ...) zu und kann so vielen unserer Kunden weiterhelfen. Es gibt auch einige Anbindungen in andere Systeme wie z.B. Zendesk. Support durch Dafi ist gut und es wurde bereits ein neues Feature auf unseren Wunsch umgesetzt.

Easy to integrate into our Shopify store, onboarding call was informative and support team is quick to respond to any questions/ issues. Looking forward to growing with rep AI.

Annoyingly guesses answers and often answers incorrectly. Support staff not good. Instead of providing solutions, just keep asking the next question.

Working with Rep has been one of our best decisions. The support is amazing and they help you every time for anything you need. I highly recommend this app.

Rep AI has been a major win for our Shopify store. The tool is smart, fast, and surprisingly easy to integrate. Since installing it, we’ve seen a noticeable improvement in customer engagement and conversion rates. But what really sets Rep apart is the team behind it. Lea and Gabriela have gone above and beyond. Their attention to detail is unmatched, and they’ve been relentless in helping us fine-tune everything to make sure we get the best results. They care about our success like it’s their own business. Honestly, I’m just really glad we found them. It’s had one of the biggest impacts on our bottom line in a long time.

Highly recommend this app. Helped tremendously with our customer service and sales. Just be sure to use their support to set up the correct communications with visitors to your site.

We have had a fantastic experience working with Dafi! She is been incredibly supportive, proactive, and always goes the extra mile to ensure everything runs smoothly. Her communication is clear and timely, and she genuinely cares about delivering value and solving problems. Dafi has been a true partner throughout our journey, and it is been a pleasure collaborating with her. Highly recommend working with her and the team behind the app!

This AI chat app is incredible! Since installing it, our conversion rate has already doubled. I appreciate the 30-day trial to test out the bot, and I’m truly impressed. The team even helped customize it to fit our needs. Big shoutout to Kylee and the excellent customer service I’ve received via email. Keep up the great work, guys!

I signed up for the free trial and was taken to the Rep AI dashboard to enter billing information which I left blank until I had a chance to use the app. After 3 weeks I decided not to continue with the app so I left the billing details empty and after the trial period expired I lost all access to the platform, support and the app no longer worked on my website - as expected. I then uninstalled the app and a month later I was billed for it. They charged me for the month after the trial period, even though they had disabled the app because I didn't enter billing information. I contacted shopify and they said I need to contact Rep AI. Rep AI refused to acknowledge the issue and said I should talk to Shopify about a refund. Very shady behaviour to disable a service and continue to bill for it anyway.

Rep AI has been a great solution for our unique support needs, making it easier to assist our customers. The setup was seamless, and our CSM, Gabriela, has been incredibly supportive—always responsive, proactive, and eager to help us refine our chatbot for specific scenarios. We've been pleased with the integration and the results it has delivered.

Incredibly easy integration, superior function. Rep AI has shown some great results so far with generating/saving extra sales for our business.

We initially implemented it to enhance customer interactions, but it quickly became much more than just a chatbot—it’s now an essential tool in our sales strategy. One of the biggest benefits we've seen is how seamlessly REP AI integrates with Shopify. The setup was straightforward, and with the expert support from Gabriela Smookler, we were able to fine-tune the AI to fit our specific needs. Because we understand Shopify well, we could collaborate effectively and implement solutions quickly, leading to immediate improvements in customer engagement and sales. The results speak for themselves—our conversion rate has now reached 3.9%, thanks to REP AI’s ability to provide accurate, real-time responses that guide customers toward purchases. It’s like having a top-performing sales assistant available 24/7. If you’re looking for an AI-powered solution that actually delivers results, REP AI is the way to go. It’s efficient, intelligent, and makes a tangible difference in both customer experience and revenue. Highly recommended!

We had an exceptional experience working with repAI! Their insights were truly eye-opening—they pointed out areas of our website and customer experience that we hadn’t even realized needed improvement. Thanks to their recommendations, we were able to modify and optimize our website in ways that significantly enhance the shopping experience for our customers. This was an unexpected but incredibly valuable benefit from our collaboration. Special thanks to Sarah Luria and Dafi Zeitlin for their creativity, professionalism, and deep understanding of eCommerce. Their attention to detail, their creativity and ability to think outside the box made a real impact. Exceptional service all around!

REP is a great ecom sales concierge. We've been using it on our Shopify store, and it's been a game-changer! The AI chatbot handles customer questions like a pro, guiding them through our products and boosting our online sales without us constantly being on the phone. A huge shoutout to Gabriela from the Rep AI team—her support has been top-notch, making the whole experience smooth and enjoyable.