Rep AI has been a total game changer for our store. It genuinely feels like having a 24/7 sales associate that understands our products and helps customers decide in real time. Setup was quick and easy, the team is super responsive (shoutout to Dafi!), and we’ve seen a huge lift in engagement and conversions since installing it. Highly recommend for any store that wants smarter chat and more sales without extra work.

This app is next level. We received VIP help from Dafi who helped us with some issues. We couldn’t run our business without Rep AI.

I wanted to love it but when I go in and look at the chat records, it seems like most people are leaving them feeling kind of annoyed and frustrated. It's very much what you would expect from talking to AI... Lots of confident-sounding answers that often don't actually address the question the customer is asking and lead to circular conversations. Sometimes it's great and fully on point but the thing you can't measure that worried me is all the people who were turned off by the experience. As I think we all know by now, AI is alluring to us as business owners but the public seems to have some pretty strong negative feelings about it and it's a bit of a tightrope. For this reason I'm pulling the plug for now.

The tool works reliably and supports our customer communication effectively. Support has recently been responsive and solution-oriented. Our individual requirements were also taken into account. Overall, a good addition to our online shop.

LOVE THIS APP! I have used this app & service on three different ecom sites in the last 6 months & have seen conversion improve across all three sites in different industry verticals - im now connecting into Gorgais to allow for real human support hand off - team is always available & they also support with growth strategy tactics - RECOMMEND - thank u to the team

Rep AI saves our business so much time. The automated responses to customer enquiries are highly accurate and effective in helping the customer and saving our time. Very easy to implement. Support is excellent too.

Extremely disappointing. The support has been unresponsive for weeks, tickets remain unanswered. Basic functions, such as turning off automatic chat messages, are only available in an expensive plan. As a result, I was suddenly charged an annual fee of over $4,000 without any solution to my problem. Even worse: the bot automatically starts multiple chats with every single visitor, even if the customer never asked a question. This inflates the number of conversations artificially, so the monthly plan is never enough. In the end, you either pay constant overage fees or get pushed into overpriced plans. We even had customers call us directly to complain because they felt annoyed by the constant chat pop-ups. For us, this is nothing but a money-draining trap. Stay away from this app!

Brilliant App with a great team. Rep Ai already made a huge change in our sales and costumers service, the staff is super helpful and the app already developed so much. 100% recommend.

One of the more impressive AI chat options on the market. Has a ton of features and is improving all the time. They also have a great team!

Rep AI has been so easy to integrate and use on our Shopify store. It has replaced our live chat feature, which has taken a substantial amount of workload off of our CS team. The AI is super intuitive and easy to train. Rep AI completely enhances our customer’s interactions with our site and products. The REP team (Aron and Dafi) have also been a delight to work with. The onboarding process was fast and seamless. They were there to support us every step of the way. Highly recommend!