Rep AI: AI Chatbot & Live Chat

Develop by Shopify

$99-$350

/ Month

Free plan available 30 Days Free Trial

Higher conversions & more sales with your AI Chatbot (ChatGPT)

Shopify integration

Product recommendations

Brand customization

Answers questions

Generative ai

Plug and play

Guides shoppers

Ai training

Conversational ai

About Rep AI: AI Chatbot & Live Chat

Launched Apr 17, 2022

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

AI Chat for Sales. Boost conversion rate with ChatGPT AI Chatbot, Live Chat & AI Shopping Assistant.

Boost conversion rate with Rep AI! Our ChatGPT AI Chatbot & AI Chat platform acts as a Behavioral AI Sales Agent. Unlike a passive Chat bot, the Rep AI Shopping Assistant identifies disengaged visitors and approaches them to close sales. Rep AI Chat bot uses Chat GPT to handle support questions instantly. Our Chatbot AI engine powers a branded AI Bot or Live Chat handoff. Train the AI Agent & AI Assistant to match your voice. Easily migrate from Gorgias, Chatty, Tidio, Manychat, Kustomer.

Drive conversion with a proactive AI Chat Bot acting as an AI Sales Agent
Automate support tickets with a ChatGPT AI Chatbot that acts as a 24/7 AI Agent
Train the Chat AI Bot to match your brand voice in every Chat Bot reply
Sync real-time stock for accurate Chat GPT & AI Shopping Assistant response
Handover AI Chat to Live Chat agents or use the AI Assistant to close sales

Pros

Higher conversions and more sales
Recommends products, answers questions, and guides shoppers effectively
Uses Behavioral AI and Generative AI (powered by ChatGPT)
Provides an additional sales channel and handles customer support
Quick setup and easy to use (10-15 minutes)
Customizable chatbot branding and voice
Seamless integration with Shopify apps (Gorgias, Klaviyo, Postscript, Attentive, etc)
Behavioral AI increases conversion rates by helping visitors promptly
Conversational AI reduces customer tickets and boosts sales
AI learns and expresses unique brand characteristics
Trainable AI for improved brand knowledge and personalization
Constantly updates by scanning the catalog and website

Cons

Limited information on long-term performance and scaling
Customization options may be insufficient for highly unique brand requirements
Potential dependency on the accuracy and updates of underlying AI models
Integration may require technical expertise if custom configurations are needed

Top Helpful Reviews

Couture Candy

Jan 29, 2026 on Shopify

Rep AI has been a total game changer for our store. It genuinely feels like having a 24/7 sales associate that understands our products and helps customers decide in real time. Setup was quick and easy, the team is super responsive (shoutout to Dafi!), and we’ve seen a huge lift in engagement and conversions since installing it. Highly recommend for any store that wants smarter chat and more sales without extra work.

Poster Memorabilia

Jan 29, 2026 on Shopify

This app is next level. We received VIP help from Dafi who helped us with some issues. We couldn’t run our business without Rep AI.

Unicorn Snot

Jan 27, 2026 on Shopify

I wanted to love it but when I go in and look at the chat records, it seems like most people are leaving them feeling kind of annoyed and frustrated. It's very much what you would expect from talking to AI... Lots of confident-sounding answers that often don't actually address the question the customer is asking and lead to circular conversations. Sometimes it's great and fully on point but the thing you can't measure that worried me is all the people who were turned off by the experience. As I think we all know by now, AI is alluring to us as business owners but the public seems to have some pretty strong negative feelings about it and it's a bit of a tightrope. For this reason I'm pulling the plug for now.

Glasshop24

Jan 19, 2026 on Shopify

The tool works reliably and supports our customer communication effectively. Support has recently been responsive and solution-oriented. Our individual requirements were also taken into account. Overall, a good addition to our online shop.

Lenna Rose Fashion

Nov 27, 2025 on Shopify

LOVE THIS APP! I have used this app & service on three different ecom sites in the last 6 months & have seen conversion improve across all three sites in different industry verticals - im now connecting into Gorgais to allow for real human support hand off - team is always available & they also support with growth strategy tactics - RECOMMEND - thank u to the team

Premium Grounding

Sep 29, 2025 on Shopify

Rep AI saves our business so much time. The automated responses to customer enquiries are highly accurate and effective in helping the customer and saving our time. Very easy to implement. Support is excellent too.

Glasshop24

Sep 10, 2025 on Shopify

Extremely disappointing. The support has been unresponsive for weeks, tickets remain unanswered. Basic functions, such as turning off automatic chat messages, are only available in an expensive plan. As a result, I was suddenly charged an annual fee of over $4,000 without any solution to my problem. Even worse: the bot automatically starts multiple chats with every single visitor, even if the customer never asked a question. This inflates the number of conversations artificially, so the monthly plan is never enough. In the end, you either pay constant overage fees or get pushed into overpriced plans. We even had customers call us directly to complain because they felt annoyed by the constant chat pop-ups. For us, this is nothing but a money-draining trap. Stay away from this app!

raven

Sep 08, 2025 on Shopify

Brilliant App with a great team. Rep Ai already made a huge change in our sales and costumers service, the staff is super helpful and the app already developed so much. 100% recommend.

Plunge

Aug 18, 2025 on Shopify

One of the more impressive AI chat options on the market. Has a ton of features and is improving all the time. They also have a great team!

AmericanHomeFurniture

Aug 01, 2025 on Shopify

Rep AI has been so easy to integrate and use on our Shopify store. It has replaced our live chat feature, which has taken a substantial amount of workload off of our CS team. The AI is super intuitive and easy to train. Rep AI completely enhances our customer’s interactions with our site and products. The REP team (Aron and Dafi) have also been a delight to work with. The onboarding process was fast and seamless. They were there to support us every step of the way. Highly recommend!

View all reviews

Rep AI: AI Chatbot & Live Chat

About Rep AI: AI Chatbot & Live Chat

Built by Shopify

Related Categories

ZB: Exit Intent Pop up Window

Introduction Video

Description

AI Chat for Sales. Boost conversion rate with ChatGPT AI Chatbot, Live Chat & AI Shopping Assistant.

Pros

Cons

Top Helpful Reviews

Couture Candy

Poster Memorabilia

Unicorn Snot

Glasshop24

Lenna Rose Fashion

Premium Grounding

Glasshop24

raven

Plunge

AmericanHomeFurniture

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