Compare Tidio ‑ Live Chat & AI Chatbot vs Commslayer ‑ Helpdesk & Chat

Name: Commslayer ‑ Helpdesk &amp; Chat
Brand: Actuals Oy

Tidio ‑ Live Chat & AI Chatbot

Live Chat boosted with Chatbots for the best customer support

Commslayer ‑ Helpdesk & Chat

Solve support tickets faster with a helpdesk built for D2C

Tidio ‑ Live Chat & AI Chatbot

Live Chat boosted with Chatbots for the best customer support

Commslayer ‑ Helpdesk & Chat

Solve support tickets faster with a helpdesk built for D2C

Overview

What is Tidio ‑ Live Chat & AI Chatbot?

Tidio Live Chat & AI Chatbot is a customer service tool combining live chat with AI automation. It helps Shopify store owners engage visitors, answer FAQs, and convert leads.

Key Strengths:

Live chat with human and AI-powered responses
Pre-built chatbot templates for quick setup
Multi-channel integration (Facebook, Instagram, email)

What is Commslayer ‑ Helpdesk & Chat?

Commslayer is a helpdesk and chat app tailored for Shopify merchants, focusing on streamlined customer support with automation and ticketing features.

Key Strengths:

Customizable live chat widgets
Automated ticket routing
Built-in FAQ and knowledge base

Rating

957 Reviews

8.7

56 Reviews

9.1

Pricing

Install App More info

Features

Product recommendations
Ai-powered chatbots
Visitor engagement
Live chat interaction
Sales boosting chatbots
Common questions resolving
Unified messaging platform
Dedicated shopify integration
Simple ticketing system

Ai-drafted replies
Real-time access
Auto-moderation
Macros automations
Advanced role management

Screenshots

Tidio ‑ Live Chat & AI Chatbot screenshot

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Pros

Enables excellent customer service and turns passive visitors into active buyers
Ready-to-use sales and support chatbots that increase revenue and answer common customer questions
Supports managing all customer messages in one place
Integration with Shopify is quick and straightforward
Live chat allows for quick problem-solving and proactive selling
Lyro AI bot can automatically solve customer questions
Features like previewing carts, checking order history, and recommending products directly in chat
Simple ticketing system for managing and resolving customer requests
App is highly rated by users for convenience, effectiveness, and customizable features
Dedicated mobile app allows communication with customers from anywhere

Free and powerful alternative to overpriced helpdesk solutions
Real-time access to order, shipping, and purchase history
AI-drafted replies for support tickets
Social media comment auto-moderation
Includes all essential features like macros, automations, and custom views
Advanced role management and reporting for support managers
Responsive support team and quick onboarding
Excellent value for money
Highly rated by users, especially for ease of use and functionality
Superhuman-like keyboard shortcuts for efficient ticket handling

Cons

Limited user feedback on potential drawbacks or performance issues
Relatively new product, might lack long-term reliability or features seen in established competitors

Launched

Jul 13, 2014

Dec 31, 2023

Developer

Built by TIDIO LLC

Apps:

Average Rating:

4.5

Reviews:

957

Built by Actuals Oy

Apps:

Average Rating:

Reviews:

Make Your Choice

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Compare Tidio ‑ Live Chat & AI Chatbot vs Commslayer ‑ Helpdesk & Chat

Tidio ‑ Live Chat & AI Chatbot

Commslayer ‑ Helpdesk & Chat

Tidio ‑ Live Chat & AI Chatbot