Commslayer has been a massive time saver. It allowed me to retire my virtual assistant and finally tame my inbox. Customer service via email used to be a miserable grind, where things slipped through the cracks no matter how much I tried to systematize it. Now, it feels like the inbox works for me, not the other way around. I do have two quibbles—not dealbreakers, but worth mentioning in the spirit of improvement: 1. Sending bug on iPhone. Whether I save Commslayer to my home screen, use Safari, or use Chrome, I sometimes hit a wall when pasting content from outside sources (usually ChatGPT or our website, when Commslayer hasn’t been trained on something yet, i will paste a response from an FAQ or paste multiple sources into GPT to help me make it coherent more efficiently). The “Send” button just refuses to cooperate until I refresh, re-paste, and try again. It’s not catastrophic, but it’s a persistent snag. 2. Knowledge base input. I previously used another AI chat that had 95% of my answers down—but it couldn’t touch email. Moving that data into Commslayer has been the real bottleneck. Adding knowledge one piece at a time is SLOW. What I want is bulk import, or better yet: the ability to dump in raw data and have Commslayer draft structured articles I can refine. Right now, the manual work is slowing my rollout of full automation. That said, these issues aside, Commslayer is a must-have if you deal with a high volume of emails and chats. ZipChat got me partway there, but it stopped at chat and handed everything else off to email. At one point, my VA was literally pasting chat responses into emails for customers—which, frankly, was genius on her part, but a waste of money on mine. I even tried signing up for Gorgias, but they insisted on scheduling a kickoff call before I could touch the product. I’m sure they had their reasons, but in my world, if I need a 30-minute discovery call just to try your software, I’m out. Commslayer, on the other hand, let me dive right in. No friction. No hand-holding and it works great.

The best helpdesk for the price (probably the best Helpdesk, period). Commslayer is developing new features so fast, making the experience better and better, while not charging the earth for it. Their AI is the best I've seen in the CS space. Karri and his team actually listen to feedback, are always looking to improve and their product, it's a joy for me and my team to work with!

We switched from another support app and are now saving a lot of money. Commslayer offers tons of features, the AI is great, and new functions are constantly being added. The support team is outstanding and very responsive. Highly recommended!

i really like Karri and how he conducts himself. we ditched Gorgias for this as every MF is trying to increase prices and suck blood out of ecom brands. things are already tough and we dun need to keep switching out of apps cos someone got greedy. trust me, go with Karri (commslayer) They are serious about their work. Benny - Anothersole.com

Best Shopify helpdesk app out there—easy to use, packed with great features without costing an arm and a leg, and the team is fantastic at resolving any issues!

We almost spent way more on something else. If you are wondering if all the 5-star reviews are legit .. install it and find out for yourself. The team devs are great and the app keeps getting better. Well worth it.

We changed over from Intercom (+200 usd/mo) to Commslayer. Hidden gem, basically everything but for a tenth of the price. CRAZY VALUE

Perfect for customer support, saves us an absolute fortune compared to other customer support software.

Really impressed with this app. It took me just a few minutes to set up, and it started handling customer messages almost right away. The AI replies are surprisingly accurate and sound natural, which saves me a ton of time. Support team is super responsive too. Definitely worth trying if you run a Shopify store.

Easy-to-use UI with great features. Updates come in regularly to keep making things better, and the support is always amazing when you need it!

We migrated from Gorgias a little over a month ago and we're loving our experience so far! Most, if not all, of the same features we had previously at a fraction of the cost. So happy we found Commslayer!!

We had used Tawk for over a year, which was an okay system but had many issues that they would never fix. As our business grew, we decided it was time to use a serious system, so we thought, of course, it had to be Gorgias because the cult following made it sound so amazing. Two weeks in, and we just couldn't stand it, especially for the price; it's totally not worth it. We quickly started looking for an alternative and came across Commslayer. I really didn't think much at first, but wow! The system is fantastic and easy to install and use. The UX is out of this world. I was up and running in two days with almost everything set up. The app has heaps of features already, but they are all clear and easy to understand and set up. Sure, the app is not perfect because it's clearly a new app, but if the team keeps going the way they are, the other apps need to really start worrying. Not to mention, the support from Karri, the founder, is amazing. I'm really rooting for this team and excited to see their growth and updates.

Our rep at Social Snowball recommended you guys to us instead of Gorgias, and we are honestly shocked at how amazing your software is — especially at this price point. Thank you for building such an incredible, affordable product. We’re really excited to keep working with Commslayer!

This product, this team - don't hesitate even for a second. The solution delivers as promised, actually it's better than advertised. This is the next coming of judge.me only in the CX space. Proceed without hesitation.

Excellent product. Karri is incredible responsive to feature requests and the dev team seems committed to making this an excellent app. Very pleased to be migrating from Gorgias.

THE. BEST. VALUE. HELPDESK. We've used most of the bigger CS platforms out there, from Zendesk to Gorgias, and while Commslayer may not have all of the features and integrations, the delta is INSANE. Karri is constantly rolling out new features and changes. Just like how we like to invest in high-delta people, we couldn't be happier with such a crazy high-delta helpdesk. If you're dropping a couple hundred $'s a month on your CS platform and looking for an alternative, you can probably get min 90% of what you're getting with Commslayer. For free. So it's almost infinite value?

Great tool, really customizable and very easy to learn. On top of that, top-notch AI features that work really well !

I want to pay for this! Can't belive this is free rigth now. Our team setup Commsayer to move from using an email inbox to a help-desk ticket system. Commslayer does that plus integrates social, shopify chat AND has AI reposnder. Plus you can enable a info/faq style section on your site. These are big store features accessible to anybody now. The pricing cannot be beat. Note, we've also had a support request that was fairly open ended. Then founder got on a call and walked us through our issue (user error). Every time I've purvhased an app and the support had been like this, that is a good sign.

It's great! Karri and the team are always improving things too and are highly open to feedback. I've been very impressed after switching from Delightchat.

Ummmmm how is this free??? I was skeptical at first, but WoW! Currently it just works, and that is beautiful. No frills. Everything you need in one place, help center, and now more AI features for self service. A-mazing!! If your on the fence from switching from a 'big player' just do it. We used Commslayer to get us through airing on Shark Tank and it works better than Intercom (for what we need) at literally no cost.