110/10 customer service. Extremely friendly, prompt, kind and helpful. Application is easy once you get the hang of it. But when you need assistance, they're on it right away and respond within the day and usually fix it for you if they have the permissions. Do recommend.

Excellent app and great team who is there to support you every step of the way. Our customers are consistently making edits using the post purchase interface and it saves our CX team a ton of time. Even better? The post purchase upsell has paid off big time. A must have for your store.

We recently completed our Order Editing integration and the service experience was outstanding. Pauly (Head of APAC) led us through the entire setup with exceptional responsiveness and clarity. Pauly made himself available at all times, problem-solved quickly and ensured our workflows were optimised, not just “switched on”. His support transformed a complex operational requirement into a smooth, well-structured process. In addition to the set up process, our customers are now able to self-serve which has not only improved our customer journey experience, but reduced our CS teams valuable support hours. Highly recommend the Order Editing app and team, truly five-star service. Thank you so much Hamish and Pauly, very appreciative!

The Order Editing app has been a game changer for our store. It’s incredibly easy to use and saves us time when customers need to make changes after checkout. The interface is clean and intuitive, and the support team is fantastic, quick to respond and genuinely helpful. It’s made our post-purchase workflow smoother and our customers happier. Highly recommend to any Shopify store looking for flexibility and better order management

We have had a fantastic experience working with OrderEditing right from the start. Our initial call with Hamish was incredibly informative, Hamish took the time to answer all our questions and made sure we understood everything clearly. Since then, Erin has been absolutely amazing to work with. She is always quick to respond, happy to jump on a call whenever needed and efficient at resolving any issues straight away. Erin keeps us updated every step of the way and is genuinely a lovely person who’s great at what she does. Among seeing increases in upsells, we have also noticed improvement in reducing customer contacts, especially around address changes. Customers can now update their orders straight away instead of needing to contact us, which has created a smoother and more positive experience for them. With our fast processing times, it’s not always possible to amend addresses before items are shipped, so this change has made a real difference for both our team and our customers.

I don't know, there's something memorable about the experiences I've had with Erin, Paul and the app in general. There's an enthusiasm in that team and in every interaction that you don't get often elsewhere and its probably why they're sitting on as many five star reviews as they are. The app itself is undeniably useful and one most merchants of a certain size and above should use no questions asked (though more complex than just plug and play - hence why the support team is so valuable). I'll recommend Orderediting to anyone who'll listen and hope they see all the success they deserve. Everything else has already been said.

Seamless implementation and a fantastic team behind the app. Erin and Hamish are always quick to help and make the whole process effortless. Hassle-free and reliable. 5 stars!

Excellent onboarding and dedication to improving the product. We initially trialled a year ago and it just wasn't a right fit. Flash forward a year and the product has come a long way and I can only see it getting better. Highly recommend, early signs are looking great for us.

The whole Order Editing team is phenomenal, they consistently go above and beyond to make sure my team and I can seamlessly integrate OE with our internal systems. Lachie, in particular, has been exceptional to work with, always helpful, responsive, and a pleasure to collaborate with. Highly recommend OE!

I’ve been using Order Editing now for several months, and it has completely transformed how we manage post-purchase changes. From the moment a customer places an order to when it ships, the app gives us a flexible, seamless way to let customers make edits themselves—without generating a flood of support tickets. What I love most: • True Self-Service Editing — Customers can change addresses, add products, apply forgotten discounts, etc., all from the confirmation email or order page. It relieves our team of manual edits. • Configurable Time Windows & Rules — We control exactly how long edits are allowed and which changes are permitted (e.g. product removal, cancellations). • Integration-Friendly — Changes flow through correctly to our 3PL, shipping software, and warehouse operations. • Upsell Opportunities Built In — We’ve captured extra revenue by giving customers a nudge to add items before shipping. • Responsive Support & Ongoing Improvements — The team is responsive, helpful, and actively working to make new enhancements. In our first 60 days, we saw measurable benefits: reduced support workload, fewer order change errors, and new upsell revenue. It’s become an essential piece of our tech stack. If you’re on Shopify and want to provide better customer experience while saving time, this app is a no-brainer. Highly recommended!