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OrderEditing.com logo

OrderEditing.com

Develop by Order Editing

$99-$399

/ Month
Free plan available 14 Days Free Trial

Let customers edit their order without contacting support.

Gift card refunds
Ai product recommendations
Increase order value
Self-service order edits
Embedable portal
Instant 3pl/wms sync
Pre-shipment changes
Carrier verified addresses
Add products pre-packing

About OrderEditing.com

Launched Apr 30, 2023

Categories

ZB: WhatsApp & Messenger Chat logo
(16 Reviews)
  • Sponsored

Support your customers quickly using Facebook Live Chat.

Introduction Video

Description

Self-service Order Editing App, save time, upsell product offers, and validate shipping addresses

Save yourself time and increase your average order value by letting customers edit their order self-service and upselling product offers after purchase in Order Editing App. After the initial purchase, validate the customers address (free), show irresistible post purchase offers, and let the customer make any edit to their order. You can control the edits customers can make, how long editing is allowed for, and we work with all the order and warehouse management softwares, or shipping apps.

Save yourself time and increase your average order value by letting customers edit their order self-service and upselling product offers after purchase in Order Editing App. After the initial purchase, validate the customers address (free), show irresistible post purchase offers, and let the customer make any edit to their order. You can control the edits customers can make, how long editing is allowed for, and we work with all the order and warehouse management softwares, or shipping apps. more
  • Self-service address, product, shipping method, discount code, and order cancel
  • Automatically flag bad addresses and offer smart suggestions post-purchase
  • Create post purchase one-click upsells and personalize the recommendations
  • Customers edits update the original order number for a seamless experience
  • 100+ integrations with fulfilment, shipping, fraud, and subscription apps

Pros

  • Eliminates common support tickets by allowing customers to edit their orders themselves
  • Drives more sales by recommending AI-suggested products that can be added with one click
  • Easy to embed the self-service portal into any email or page with customizable branding
  • Instant synchronization with 3PL or WMS to avoid overselling
  • Increases average order value through product recommendations
  • Supports self-serve changes to address, variant, contact details, and products before shipment
  • Reduces lost orders with carrier-verified shipping address recommendations
  • Facilitates customers in adding more products before packing
  • Refund options include gift card or store credit for order downgrades
  • Positive customer service reviews indicating very responsive support team
  • Significantly reduces support tickets related to incorrect addresses and order changes

Cons

  • Basic plans offer restricted features, limiting functionality without upgrading.
  • Users reported bugs that affect order modifications, causing occasional glitches.
  • Inability to edit multiple orders at once frustrates users with high-volume stores.

Top Helpful Reviews

Proud Poppy Clothing

May 22, 2025  on Shopify

This is a game changer! The Order Editing app has immediately reduced our CX workload and increased our upsell dollars. Within 1 day of implementation we saw noticeable positive impact across the board. Now that we are introducing more features and unlocking the apps full potential, we are seeing even more success every day! On top of this, the Order Editing team have made the entire process seamless. They are real professionals and enthusiastic to help us grow. We have had 0 issues with implementation and continue to work closely with the team of superstars that have helped us with not only Order Editing success but also with with Shopify updates that purely benefit our business. We would strongly encourage business's of all sizes to introduce Order Editing ASAP.

Frog Hollow Farm

May 22, 2025  on Shopify

We onboarded Order Editing about 2 months ago, and we are so glad we did! Tickets have been greatly reduced for our Customer Care reps, and our customers are happy to easily make their own changes. We've also seen a nice stream of upsells. Hamish has been very responsive if we've had questions (of which there have been few).

VKTRY

May 16, 2025  on Shopify

We used to spend so much time manually editing customer addresses, reaching out to customers who entered an invalid address, and handling packages that already shipped to the wrong home. In just a few weeks Order Edit has solved those problems for us in most cases. It has freed up time for my agents, provided customers a simple way to fix an error, and saved us unnecessary costs trying to retrieve mis-delivered packages. For us the biggest perk is the address screener which prompts customers to double check their address right on the thank you page. We are just starting to dive more into the upsell, but without much effort we have already seen traction there too.

Dandelion Chocolate

May 07, 2025  on Shopify

Loving this app so far. We usually get hundreds of invalid addresses that we have to manually handle, and this app is now taking care of a big bulk of them for us. The upsells and increased rev are a nice bonus on top of that! This app is a no-brainer.

PlayFaire

May 05, 2025  on Shopify

Amazing! Already seeing the benefits to the system, really impressed so far! We are always looking for innovative ways to improve the overall customer experience, and this app does exactly that, all whilst reducing CS time and increasing AOV. Thank you so much!

Forme

Apr 25, 2025  on Shopify

OE has been very helpful so far in solving customer pain points in adjusting changes to addresses, orders, and additionally providing another touchpoint for upsell opportunity. This has been helpful for customer service load reduction and seamlessly integrates into our warehouse. I highly recommend Order Editing!

Maebe

Apr 22, 2025  on Shopify

Since integrating this app into our workflow, we've seen a significant drop in customer service hours spent on order editing-easily saving dozens of hours each week. What used to be a manual, back-and-forth process has now become seamless and self-serve for our customers, reducing friction and freeing up our support team to focus on higher-impact tasks. The user interface is intuitive, the setup was straightforward, and the support team behind the app has been responsive and helpful every step of the way. It’s rare to find a tool that delivers immediate ROI, but this one truly does. Highly recommend for any eCommerce business looking to streamline post-purchase operations and boost team efficiency.

Woohoo Body

Apr 19, 2025  on Shopify

Since installing Order Editing we've seen a big reduction in the number of requests to edit addresses - hooray! We're really looking forward to the launch of the one click upsell functionality.

American Tall

Apr 16, 2025  on Shopify

Kind of a no-brainer and glad someone finally built this. We've had a very good experience in the months since launching this. The OrderEditing team is very passionate and has been pleasant and responsive. Looking forward to continued feature add-ons.

S-kin Studio Jewelry

Apr 15, 2025  on Shopify

Hamish has been incredible in helping us set up and support us along the way! Great to have been able to have this app as part of our store to allow customers to edit their order!

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