Exceptional support and response time. Unbelievable really. Easy implementation. The gold standard for what app support should be.

I’ve been using the Order Editing app and it’s really useful. Before, if a customer made a mistake or wanted to add something after placing an order, I had to cancel and create a new one which was a headache. Now they can just edit their order directly, and it updates smoothly without messing up my inventory or payment tracking.

The best app to help reduce wrong address, this app has saved us $$$$ on the customer service team. Wrong addresses were one of the biggest pain points having to change before the order was sent out. This app saved us and the kicker is the up-sell feature as well. The app support team is out of this world super helpful don’t sleep on this app it’s the best investment you’ll make.

Order editing has been an excellent addition to our tech stack. In just one week, we’ve seen a significant reduction in requests from customers to change order details. Plus, it has already proven to be a strong return on investment, with the upsell function generating additional revenue. The app is supported by a phenomenal team. A special shout-out to Paul Goldston - a true superstar, who ensured our integration was seamless and handled every detail with exceptional care. We’re extremely grateful for his support. We highly recommend this app for any team looking to boost efficiency and drive results.

Order editing has been a game-changer for us. It’s significantly reduced the amount of time our customer service team spends assisting customers, while also improving the overall customer experience. We’re very glad we made the switch!

Hamish and the team have created a no brainer solution which saves us thousands of dollars in customer service time and has helped us steadily increase AOV since implementation. Any issues we have had have been resolved immediately with action from their team. Highly recommend this app!

OE has been a real game changer for our store. From the beginning, Lachie and Paul made the whole process seamless. They’re quick to respond, great to deal with, and genuinely care about making things easy for their customers. The app itself was simple to set up and has had an immediate impact. We’ve seen a huge drop in customer service tickets, which has freed up our team to focus on other priorities while giving our customers more flexibility and control. Highly recommend!

Essential app with an outstanding team behind it! We’ve been using Order Editing for a while now and honestly can’t imagine running our store without it. In our industry, we rely heavily on pre-orders, and there’s often a window between purchase and shipping when customers want to add products or make changes. Thanks to OE, they can do this themselves — without any extra work for our support team. What makes this app truly powerful is not just the ability to add products, but also the ease of proactive upselling and giving customers control to update their address or other options. It leads to fewer tickets, more revenue, and a much smoother experience overall. And let’s not forget the team behind it — absolutely stellar. The follow-up and support we’ve received, even from the C-level team, has been exceptional. They truly listen, think along with you, and get things done. No idea how other shops manage without OE — for us, it became a core essential.

A game changing app that has helped reduce our CS teams tickets (and stress!), positively impacted our bottom line and kept our customers happy.

In the 67 days we've worked with Order Editing, we have made $20k in upsell revenue, eliminated thousands of support tickets, and had great feedback from all collaborators company wide! Hamish, Kiril (and team) are a delight to work with and care as much as you do about succeeding. Cannot recommend them enough!