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OrderEditing.com logo

OrderEditing.com

Develop by Order Editing

$99-$399

/ Month
Free plan available 14 Days Free Trial

Let customers edit their order without contacting support.

Gift card refunds
Ai product recommendations
Increase order value
Self-service order edits
Embedable portal
Instant 3pl/wms sync
Pre-shipment changes
Carrier verified addresses
Add products pre-packing

About OrderEditing.com

Launched Apr 30, 2023

Categories

BON Loyalty Program & Rewards logo
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Introduction Video

Description

Self-service Order Editing App, save time, upsell product offers, and validate shipping addresses

Save yourself time and increase your average order value by letting customers edit their order self-service and upselling product offers after purchase in Order Editing App. After the initial purchase, validate the customers address (free), show irresistible post purchase offers, and let the customer make any edit to their order. You can control the edits customers can make, how long editing is allowed for, and we work with all the order and warehouse management softwares, or shipping apps.

Save yourself time and increase your average order value by letting customers edit their order self-service and upselling product offers after purchase in Order Editing App. After the initial purchase, validate the customers address (free), show irresistible post purchase offers, and let the customer make any edit to their order. You can control the edits customers can make, how long editing is allowed for, and we work with all the order and warehouse management softwares, or shipping apps. more
  • Self-service address, product, shipping method, discount code, and order cancel
  • Automatically flag bad addresses and offer smart suggestions post-purchase
  • Create post purchase one-click upsells and personalize the recommendations
  • Customers edits update the original order number for a seamless experience
  • 100+ integrations with fulfilment, shipping, fraud, and subscription apps

Pros

  • Eliminates common support tickets by allowing customers to edit their orders themselves
  • Drives more sales by recommending AI-suggested products that can be added with one click
  • Easy to embed the self-service portal into any email or page with customizable branding
  • Instant synchronization with 3PL or WMS to avoid overselling
  • Increases average order value through product recommendations
  • Supports self-serve changes to address, variant, contact details, and products before shipment
  • Reduces lost orders with carrier-verified shipping address recommendations
  • Facilitates customers in adding more products before packing
  • Refund options include gift card or store credit for order downgrades
  • Positive customer service reviews indicating very responsive support team
  • Significantly reduces support tickets related to incorrect addresses and order changes

Cons

  • Basic plans offer restricted features, limiting functionality without upgrading.
  • Users reported bugs that affect order modifications, causing occasional glitches.
  • Inability to edit multiple orders at once frustrates users with high-volume stores.

Top Helpful Reviews

Kotomi

Apr 14, 2025  on Shopify

Incredible experience so far! Onboarding was very smooth and easy - hopped on a call with Paul and he handled everything and answered all questions before going live. We've only been live for a few days but we have already had an upsell through the app and multiple post-purchase address changes which has saved us so much time that we would have otherwise spent on customer service. Can't wait to see the uplift in revenue as time goes on. Highly recommend!

Ark Wildlife

Apr 08, 2025  on Shopify

This App was recommended to us and we're delighted it was! From day one, customers started using it and feed back from them is all positive. We were seeking a solution to incorrect delivery addresses and the cost of re-routing deliveries and wondered how much attention was given to order confirmation emails. The answer is a LOT. The take up has been excellent and Order Editing pays for itself several times over every month. As well as the high take up rate, reduced delivery charges, fewer phone calls to the office, we've been amazed how many add-ins occur! Increasing basket values while reducing costs! What other App offers that? The team at Order Editing were brilliant in supporting our implementation. We have a customer checkout so it was not straightforward but nothing phased them and the supported the installation and backed it up with first calls training. 100% recommended.

Windmill Air

Apr 03, 2025  on Shopify

The Order Editing app can significantly cut down time in customer support tickets and improves the overall customer experience by having a self service process to manage orders. Additionally, by catching orders that need to be changed before it syncs to your 3PLs can cut down on costs related to returns and shipping to wrong addresses, etc. Additionally, Hamish in particular has always been available to chat through anything and optimize the app based on your business needs.

KAS Australia

Mar 24, 2025  on Shopify

A game changer for our business. Since adding OrderEditing.com to our website, live chat tickets have dropped by over 60%, and customers love the instant, self-service order edits. No more waiting for support and shoppers can update addresses, swap items, and tweak orders hassle-free. This app has streamlined post-purchase changes, boosting satisfaction and efficiency. A must-have for any eCommerce store!

Moana Bikini - AU & NZ

Mar 23, 2025  on Shopify

Not only does the Order Editing app save us an incredible amount of time in Customer Support Tickets, but it's also increased our Cart Value due to the amazing post-purchase add-on features. The bonus is that the Order Editing Team are possibly the best Support and hands-on Troubleshooting I have experienced from any Shopify App provider.

Wopilo

Mar 12, 2025  on Shopify

​The Order Editing app has significantly improved our cross-selling performance and streamlined our customer support processes, saving us valuable time. Additionally, their support team is really responsive and efficient. Highly recommended !

The Underfloor Heating Store

Mar 07, 2025  on Shopify

A high-quality app with an excellent UI that seamlessly mirrors Shopify’s checkout style. Integration with the Order Editing team was effortless, and it has significantly reduced customer service inquiries by enabling a smooth self-serve experience. Our customers can now easily make changes to their orders, giving them complete control and improving overall satisfaction.

Nébuleuse Bijoux

Mar 06, 2025  on Shopify

Order Editing has been a game-changer for our store ! Our customers can now update their order details, add or remove products on their own, without needing support. Additionally, Order Editing allows us to create a new purchasing flow by suggesting additional products during the editing process. The app's support team is also responsive, always there to assist us with any request. Highly recommended !

Strapsicle

Mar 06, 2025  on Shopify

We absolutely love Order Editing! Total game changer in reducing the number of customer service tickets. And absolute seamless set up and integration. Hamish and the team really care about the customer experience and it shows!

Burju Shoes

Mar 05, 2025  on Shopify

As an operations manager always looking to improve efficiency and the quality of our customer's journey I was delighted to come across Order Editing. In just 10 days we have saved 42 tickets, saved $230 in customer service costs and earned $325 in upsells. The implementation has reduced customer friction and the ROI is well worth it! BTW, implementation was a breeze and the Order Editing team was professional and efficient. Highly recommend!!

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