Order Editing has been fantastic for us. It has helped us both save money and generate additional revenue. Their team is incredibly responsive and helpful. Every time I have had a question, they have jumped on a call to get everything set up properly. I would 100 percent recommend this app.

A great app with fantastic support. The revenue we've created form using Order Editing is crazy, and how native it looks on our site is a major reason we love the app so much.

Order Editing does what it says on the tin, allowing customers to correct and amend errors in the shipping address, cancel their orders if they need to, add or remove products. Also it works with our 3PL integration even though the 3PL software pulls our orders the moment they are placed (by delaying the order on our side not the WMS side if you're wondering how). That would be enough. However it also then pays for itself many times over by enabling post-purchase upsells. Upsells which do not reduce conversion rate! And if that were not enough, if you're on the Plus plan as we are then you get direct slack access to the app developers who are incredibly helpful and responsive and who somehow manage to cover all timezones among their small team! Well done OE team you've created an app that solves a customer pain point while paying for itself

We’ve had amazing results since switching to order editing! It’s been a total game changer - super easy to use and has improved our customer experience across all regions. A special shoutout to Paul and Hamish for their support. They’ve been so helpful throughout the entire setup and Paul went above and beyond to help us successfully launch in our other regions. Highly recommend this app and the team behind it!

If I was able to rate Order Editing higher than 5, I would not hesitate to do so! The responsiveness, the care, and the attention to detail are truly exceptional. Not only does the app deliver everything it promises, but the way the team adapts to every operational situation with a genuine ‘can-do’ mentality is outstanding. Special thanks to Paul — it’s an absolute pleasure working with you! You’ve really reduced tethering issues to an absolute minimum.

Order Editing has been an incredibly helpful addition to our site experience. Since bringing it on, we’ve noticed a meaningful reduction in customer care tickets, especially around order updates, address changes and forgotten discount codes. The app is simple, intuitive, and makes things easier for both our team and our customers — a win-win. We’re also so grateful for Hamish and his team. They’ve been thoughtful, responsive, and genuinely wonderful partners throughout the entire process. It’s clear they’re committed to creating a seamless experience and supporting their clients every step of the way. We highly recommend OrderEditing to any brand looking to offer a smoother, more flexible post-purchase experience.

110/10 customer service. Extremely friendly, prompt, kind and helpful. Application is easy once you get the hang of it. But when you need assistance, they're on it right away and respond within the day and usually fix it for you if they have the permissions. Do recommend.

Excellent app and great team who is there to support you every step of the way. Our customers are consistently making edits using the post purchase interface and it saves our CX team a ton of time. Even better? The post purchase upsell has paid off big time. A must have for your store.

We recently completed our Order Editing integration and the service experience was outstanding. Pauly (Head of APAC) led us through the entire setup with exceptional responsiveness and clarity. Pauly made himself available at all times, problem-solved quickly and ensured our workflows were optimised, not just “switched on”. His support transformed a complex operational requirement into a smooth, well-structured process. In addition to the set up process, our customers are now able to self-serve which has not only improved our customer journey experience, but reduced our CS teams valuable support hours. Highly recommend the Order Editing app and team, truly five-star service. Thank you so much Hamish and Pauly, very appreciative!

The Order Editing app has been a game changer for our store. It’s incredibly easy to use and saves us time when customers need to make changes after checkout. The interface is clean and intuitive, and the support team is fantastic, quick to respond and genuinely helpful. It’s made our post-purchase workflow smoother and our customers happier. Highly recommend to any Shopify store looking for flexibility and better order management