Awesome app with an even better support team. The integration was seamless and especially impressive given the complexity of our internal processes. The Order Editing team genuinely understands our business needs and recommends smart strategies and optimisations that help drive real revenue and improve ROI. Paul, our Customer Success Manager, is highly responsive, asks the right questions, and brings a proactive, solutions-focused approach that makes a real impact.

Hamish, Pauly and the entire Order Editing Team deserve more than 5 stars. From start to finish they've made the experience with their app a breeze! All initial contact prior to onboarding felt super easy, probably the most chill collaboration I've experienced when it's come to integrating a new program within the business. Onboarding and beyond has also been just as easy; Paul was and continues to be super supportive. He's got a wealth of knowledge that was invaluable during set up. The app itself has exceeded all expectations, no qualms. Easy to navigate, user friendly, cost effective and the team is just a message away if you ever need them. We implemented the app a week out from our busiest sales period of the year which was a scary thought. Fear not, there were no issues even with some insane web traffic. Within 30 days we've seen a fair decrease in ticket volume and an increase in upsell revenue without even using the app to its full capability. Connecting with OE was a breath of fresh air. Keep up the epic work guys.

Literally a must have app, reduce a TON, and I mean a TON of support tickets, and with the upsell feature, the app paid for itself as well. onboarding is very easy and smooth, with Jacques helping me set up based on what I need/want. 10/10

Order Editing has been fantastic for us. It has helped us both save money and generate additional revenue. Their team is incredibly responsive and helpful. Every time I have had a question, they have jumped on a call to get everything set up properly. I would 100 percent recommend this app.

A great app with fantastic support. The revenue we've created form using Order Editing is crazy, and how native it looks on our site is a major reason we love the app so much.

Order Editing does what it says on the tin, allowing customers to correct and amend errors in the shipping address, cancel their orders if they need to, add or remove products. Also it works with our 3PL integration even though the 3PL software pulls our orders the moment they are placed (by delaying the order on our side not the WMS side if you're wondering how). That would be enough. However it also then pays for itself many times over by enabling post-purchase upsells. Upsells which do not reduce conversion rate! And if that were not enough, if you're on the Plus plan as we are then you get direct slack access to the app developers who are incredibly helpful and responsive and who somehow manage to cover all timezones among their small team! Well done OE team you've created an app that solves a customer pain point while paying for itself

We’ve had amazing results since switching to order editing! It’s been a total game changer - super easy to use and has improved our customer experience across all regions. A special shoutout to Paul and Hamish for their support. They’ve been so helpful throughout the entire setup and Paul went above and beyond to help us successfully launch in our other regions. Highly recommend this app and the team behind it!

If I was able to rate Order Editing higher than 5, I would not hesitate to do so! The responsiveness, the care, and the attention to detail are truly exceptional. Not only does the app deliver everything it promises, but the way the team adapts to every operational situation with a genuine ‘can-do’ mentality is outstanding. Special thanks to Paul — it’s an absolute pleasure working with you! You’ve really reduced tethering issues to an absolute minimum.

Order Editing has been an incredibly helpful addition to our site experience. Since bringing it on, we’ve noticed a meaningful reduction in customer care tickets, especially around order updates, address changes and forgotten discount codes. The app is simple, intuitive, and makes things easier for both our team and our customers — a win-win. We’re also so grateful for Hamish and his team. They’ve been thoughtful, responsive, and genuinely wonderful partners throughout the entire process. It’s clear they’re committed to creating a seamless experience and supporting their clients every step of the way. We highly recommend OrderEditing to any brand looking to offer a smoother, more flexible post-purchase experience.

110/10 customer service. Extremely friendly, prompt, kind and helpful. Application is easy once you get the hang of it. But when you need assistance, they're on it right away and respond within the day and usually fix it for you if they have the permissions. Do recommend.