OrderEditing.com

Name: OrderEditing.com Introduction Video
Uploaded: 2024-03-29T03:40:02Z
Duration: 1 min 33 s
Description: Let customers edit their order without contacting support.

OrderEditing.com

Develop by Order Editing

$39-$399

/ Month

Free plan available 14 Days Free Trial

Let customers edit their order without contacting support.

Gift card refunds

Ai product recommendations

Increase order value

Self-service order edits

Embedable portal

Instant 3pl/wms sync

Pre-shipment changes

Carrier verified addresses

Add products pre-packing

About OrderEditing.com

Launched Apr 30, 2023

Built by Order Editing

Email :

hey@orderediting.com

Address

Dover, DE, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Self-service Order Editing App, save time, upsell product offers, and validate shipping addresses`

Save yourself time and increase your average order value by letting customers edit their order self-service and upselling product offers after purchase in Order Editing App. After the initial purchase, validate the customers address, show irresistible post purchase offers, and let the customer make any edit to their order. You can control the edits customers can make, how long editing is allowed for, and we work with all the order and warehouse management softwares, or shipping apps.

Self-service address, product, shipping method, discount code, and order cancel
Automatically flag bad addresses and offer smart suggestions post-purchase
Create post purchase one-click upsells and personalize the recommendations
Customers edits update the original order number for a seamless experience
100+ integrations with fulfilment, shipping, fraud, and subscription apps

Pros

Eliminates common support tickets by allowing customers to edit their orders themselves
Drives more sales by recommending AI-suggested products that can be added with one click
Easy to embed the self-service portal into any email or page with customizable branding
Instant synchronization with 3PL or WMS to avoid overselling
Increases average order value through product recommendations
Supports self-serve changes to address, variant, contact details, and products before shipment
Reduces lost orders with carrier-verified shipping address recommendations
Facilitates customers in adding more products before packing
Refund options include gift card or store credit for order downgrades
Positive customer service reviews indicating very responsive support team
Significantly reduces support tickets related to incorrect addresses and order changes

Cons

Basic plans offer restricted features, limiting functionality without upgrading.
Users reported bugs that affect order modifications, causing occasional glitches.
Inability to edit multiple orders at once frustrates users with high-volume stores.

Top Helpful Reviews

Cuddlr

Jan 27, 2026 on Shopify

From the initial experience dealing with Hamish through to the ease of setup of the app has been exceptional. Everything about this app is above every other upsell app out there. From cutting countless hours on address changes, adding discount codes and not forgetting £££ of pounds of upsells from the easy visual post purchase upsell. Love it!!! Mike

ORTC Clothing Co

Jan 25, 2026 on Shopify

This is a brilliant app. It has saved our CX team hours of work while significantly improving the overall customer experience. In addition, Hamish and the team are incredibly responsive and among the best app support teams we’ve worked with.

MODL

Jan 23, 2026 on Shopify

Highlyyyyy recommend Order Editing! Saved us sooooo much time especially during the holiday season. I am sure we are not alone when people email us immediately after placing an order asking to change their address and we have to be on it fast before our fulfillment center sends it out. With Order Editing, customers update it themselves and it works great!

Cycliq

Jan 21, 2026 on Shopify

Great app, Jacques from OE has been of great help handling all the heavy lifting with getting us up and running. Our staff have found some of the customer self service functions very helpful during peak periods eg invoice printing, address changes etc.

Boll & Branch

Jan 16, 2026 on Shopify

Hamish, Lachie, and the team have been a tremendous help in getting Order Editing set up for us ahead of Q4. The implementation was seamless, communication was excellent throughout, and they’ve been incredibly responsive and open to feature requests. We’re genuinely impressed and can’t wait to continue our partnership with them!

FRANKIE4

Jan 06, 2026 on Shopify

Awesome app with an even better support team. The integration was seamless and especially impressive given the complexity of our internal processes. The Order Editing team genuinely understands our business needs and recommends smart strategies and optimisations that help drive real revenue and improve ROI. Paul, our Customer Success Manager, is highly responsive, asks the right questions, and brings a proactive, solutions-focused approach that makes a real impact.

Francesca Jewellery

Dec 18, 2025 on Shopify

Hamish, Pauly and the entire Order Editing Team deserve more than 5 stars. From start to finish they've made the experience with their app a breeze! All initial contact prior to onboarding felt super easy, probably the most chill collaboration I've experienced when it's come to integrating a new program within the business. Onboarding and beyond has also been just as easy; Paul was and continues to be super supportive. He's got a wealth of knowledge that was invaluable during set up. The app itself has exceeded all expectations, no qualms. Easy to navigate, user friendly, cost effective and the team is just a message away if you ever need them. We implemented the app a week out from our busiest sales period of the year which was a scary thought. Fear not, there were no issues even with some insane web traffic. Within 30 days we've seen a fair decrease in ticket volume and an increase in upsell revenue without even using the app to its full capability. Connecting with OE was a breath of fresh air. Keep up the epic work guys.

BOOTIQUE

Dec 14, 2025 on Shopify

Literally a must have app, reduce a TON, and I mean a TON of support tickets, and with the upsell feature, the app paid for itself as well. onboarding is very easy and smooth, with Jacques helping me set up based on what I need/want. 10/10

Impact Dog Crates

Dec 12, 2025 on Shopify

Order Editing has been fantastic for us. It has helped us both save money and generate additional revenue. Their team is incredibly responsive and helpful. Every time I have had a question, they have jumped on a call to get everything set up properly. I would 100 percent recommend this app.

Vacay Swimwear USA

Dec 11, 2025 on Shopify

A great app with fantastic support. The revenue we've created form using Order Editing is crazy, and how native it looks on our site is a major reason we love the app so much.

View all reviews

OrderEditing.com

About OrderEditing.com

Built by Order Editing

Related Categories

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Introduction Video

Description

Self-service Order Editing App, save time, upsell product offers, and validate shipping addresses`

Pros

Cons

Top Helpful Reviews

Cuddlr

ORTC Clothing Co

MODL

Cycliq

Boll & Branch

FRANKIE4

Francesca Jewellery

BOOTIQUE

Impact Dog Crates

Vacay Swimwear USA

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