Excellent onboarding and dedication to improving the product. We initially trialled a year ago and it just wasn't a right fit. Flash forward a year and the product has come a long way and I can only see it getting better. Highly recommend, early signs are looking great for us.

I’ve been using Order Editing now for several months, and it has completely transformed how we manage post-purchase changes. From the moment a customer places an order to when it ships, the app gives us a flexible, seamless way to let customers make edits themselves—without generating a flood of support tickets. What I love most: • True Self-Service Editing — Customers can change addresses, add products, apply forgotten discounts, etc., all from the confirmation email or order page. It relieves our team of manual edits. • Configurable Time Windows & Rules — We control exactly how long edits are allowed and which changes are permitted (e.g. product removal, cancellations). • Integration-Friendly — Changes flow through correctly to our 3PL, shipping software, and warehouse operations. • Upsell Opportunities Built In — We’ve captured extra revenue by giving customers a nudge to add items before shipping. • Responsive Support & Ongoing Improvements — The team is responsive, helpful, and actively working to make new enhancements. In our first 60 days, we saw measurable benefits: reduced support workload, fewer order change errors, and new upsell revenue. It’s become an essential piece of our tech stack. If you’re on Shopify and want to provide better customer experience while saving time, this app is a no-brainer. Highly recommended!

A very clever, simple solution to a very common CX issue. The team are super helpful and feel like true partners - they have implemented product improvements and new features to better service our business. 10/10

The support and expertise from the entire Order Editing Team has been nothing short of fantastic. From onboarding and beyond, they are there to help you deliver incredible results and make the customer journey even better along the way. Their team never rests, and they continue to provide great updates to the app! I would absolutely recommend that you have a chat with their team and get on board.

Exceptional support and response time. Unbelievable really. Easy implementation. The gold standard for what app support should be.

I’ve been using the Order Editing app and it’s really useful. Before, if a customer made a mistake or wanted to add something after placing an order, I had to cancel and create a new one which was a headache. Now they can just edit their order directly, and it updates smoothly without messing up my inventory or payment tracking.

The best app to help reduce wrong address, this app has saved us $$$$ on the customer service team. Wrong addresses were one of the biggest pain points having to change before the order was sent out. This app saved us and the kicker is the up-sell feature as well. The app support team is out of this world super helpful don’t sleep on this app it’s the best investment you’ll make.

Order editing has been an excellent addition to our tech stack. In just one week, we’ve seen a significant reduction in requests from customers to change order details. Plus, it has already proven to be a strong return on investment, with the upsell function generating additional revenue. The app is supported by a phenomenal team. A special shout-out to Paul Goldston - a true superstar, who ensured our integration was seamless and handled every detail with exceptional care. We’re extremely grateful for his support. We highly recommend this app for any team looking to boost efficiency and drive results.

Order editing has been a game-changer for us. It’s significantly reduced the amount of time our customer service team spends assisting customers, while also improving the overall customer experience. We’re very glad we made the switch!

Hamish and the team have created a no brainer solution which saves us thousands of dollars in customer service time and has helped us steadily increase AOV since implementation. Any issues we have had have been resolved immediately with action from their team. Highly recommend this app!