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9.3
OrderEditing.com logo

OrderEditing.com

Develop by Order Editing

$39-$399

/ Month
Free plan available 14 Days Free Trial

Let customers edit their order without contacting support.

Gift card refunds
Ai product recommendations
Increase order value
Self-service order edits
Embedable portal
Instant 3pl/wms sync
Pre-shipment changes
Carrier verified addresses
Add products pre-packing

About OrderEditing.com

Launched Apr 30, 2023

Categories

ZB: WhatsApp & Messenger Chat logo
(15 Reviews)
  • Sponsored

Support your customers quickly using Facebook Live Chat.

Introduction Video

Description

Self-service Order Editing App, save time, upsell product offers, and validate shipping addresses

Save yourself time and increase your average order value by letting customers edit their order self-service and upselling product offers after purchase in Order Editing App. After the initial purchase, validate the customers address (free), show irresistible post purchase offers, and let the customer make any edit to their order. You can control the edits customers can make, how long editing is allowed for, and we work with all the order and warehouse management softwares, or shipping apps.

Save yourself time and increase your average order value by letting customers edit their order self-service and upselling product offers after purchase in Order Editing App. After the initial purchase, validate the customers address (free), show irresistible post purchase offers, and let the customer make any edit to their order. You can control the edits customers can make, how long editing is allowed for, and we work with all the order and warehouse management softwares, or shipping apps. more
  • Self-service address, product, shipping method, discount code, and order cancel
  • Automatically flag bad addresses and offer smart suggestions post-purchase
  • Create post purchase one-click upsells and personalize the recommendations
  • Customers edits update the original order number for a seamless experience
  • 100+ integrations with fulfilment, shipping, fraud, and subscription apps

Pros

  • Eliminates common support tickets by allowing customers to edit their orders themselves
  • Drives more sales by recommending AI-suggested products that can be added with one click
  • Easy to embed the self-service portal into any email or page with customizable branding
  • Instant synchronization with 3PL or WMS to avoid overselling
  • Increases average order value through product recommendations
  • Supports self-serve changes to address, variant, contact details, and products before shipment
  • Reduces lost orders with carrier-verified shipping address recommendations
  • Facilitates customers in adding more products before packing
  • Refund options include gift card or store credit for order downgrades
  • Positive customer service reviews indicating very responsive support team
  • Significantly reduces support tickets related to incorrect addresses and order changes

Cons

  • Basic plans offer restricted features, limiting functionality without upgrading.
  • Users reported bugs that affect order modifications, causing occasional glitches.
  • Inability to edit multiple orders at once frustrates users with high-volume stores.

Top Helpful Reviews

HexClad Cookware

Jul 24, 2025  on Shopify

OrderEditing has been a game-changer in reducing customer contacts related to address changes, payment updates, and quantity modifications. Even better, it’s empowered our customers to seamlessly add additional items to their original order — driving both convenience and incremental revenue.

Ultima Replenisher

Jul 24, 2025  on Shopify

Adding the order editing app to our Shopify store has been a total game changer from day one. It gives our customers the chance to make changes to their orders within a 60-minute window—solving our growing issue of incorrect addresses being shipped before our Customer Care team could intervene. We’ve also enabled features like cancellations, discounts, and product or quantity changes, all of which have been a huge hit with our customers. Our Customer Care team is thrilled, as it’s drastically reduced manual workload and freed them up to focus on higher-impact projects. We honestly can’t say enough good things about this app and only wish we had installed it sooner!

Secret Linen Store

Jul 24, 2025  on Shopify

Gamechanger! Customer support tickets have fallen through the floor and upsells have gone up! If you have customers that need to edit orders ever or your interested in upsells (Who wouldn't be!), you'd be mad not to try it! Implementation team are superb and have you up and running very quickly and are on hand to troubleshoot and answer questions if needed. Amazing app!

Seeds Ireland

Jul 23, 2025  on Shopify

Excellent App. It does exactly what it is supposed to - cut down on customer service. Almost all order changes and address changes are now done by the customers themselves without contacting us. It also generates some extra revenue through the one click upsells, which is great. We are really happy with the results from this, and I can highly recommend it....The onboarding was also very thorough - I have to give a special mention to Lachie who spent a lot of time helping to make sure everthing worked correctly with the integration with our 3PL. Overall it's an excellent quality app with great customer service - thank you.

Babyboo Fashion

Jul 23, 2025  on Shopify

Order Editing has been a fantastic addition to our tech stack, cutting our edit order tickets by more than 50%. Beyond the product itself, the OE team has been exceptional - genuinely curious, customer obsessed, and passionate about delivering the best outcomes. They’re quick to resolve any issues and open to feature suggestions, which makes working with them an absolute pleasure. I wish all tech partners were this easy to collaborate with!

LSKD US

Jul 23, 2025  on Shopify

Order Edit has been an absolute game changer LSKD. Giving our community the power to edit their orders within 30 minutes has not only saved our CX team a ton of time, but it’s also created a smoother, more empowering experience for the community. No more panicked emails to change a size or fix an address! It's just a quick fix. It’s rare to find a tool that ticks both the efficiency and customer satisfaction boxes so perfectly. Big fan.

birddogs

Jul 23, 2025  on Shopify

Having worked with dozens of SaaS companies, Hamish and the orderediting.com team stand out in the top 1%. Their product is fantastic. Easy to use, implement, and clear to understand. Within days of implementing, we saw massive value in upsell revenue and reduced customer ticket volume. Even more than that, Hamish is among the most dedicated founders I’ve seen. On multiple occasions, he met with us 1:1 to setup the service and work through improving our product, specific to our brand. He’s always willing to go the extra mile to help and made the onboarding and set-up process as easy as possible. Would recommend their product and team without hesitation to any Shopify brand out there. The value of Hamish & his team will quickly surpass the monthly cost within days.

Lola + The Boys

Jul 23, 2025  on Shopify

Great onboarding and great team to work with. Slack channel quick responses. Reduced CS tickets by at least 30%!

Manucurist US

Jul 18, 2025  on Shopify

We’ve been using Order Editing for 3 months now and it’s great, the app is really easy to use. But what we’ve really appreciated is the super responsive support from the team whenever we needed. In short: highly recommend! A great solution with a great support behind it

Kip&Co

Jul 17, 2025  on Shopify

So excited to have Order Edit on our site, it's already made such a difference and I'm super excited to see what the future holds!

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