We’ve been using the Order Editor app and it’s been working really well. It’s helped us cut down on manual address corrections and streamline the order process. Looking forward to seeing how it performs during the busy Q4 season—this should definitely help save time!

£4000+ extra revenue in the first month, easy win. Order editing team are excellent. Lots of new features coming out. Order editing creates a better experience for customers, reduces our customer support time and increases revenue.

Wonderful support, super seamless integration. We switched over from Cleverific and honestly wondered why we didn't start here to begin with.

Hands down one of the best apps in the store. Not only does this save us a bunch of time by not having to handle complex order changes on the back end, there's a lot of functionality built in to leverage upsell. This app pays for itself many times over. The whole Order Editing team are super proactive and responsive too.

The app works exactly as expected! Above all, the team behind the app have been absolutely fantastic. They are extremely responsive and helpful. They're open to feedback and make improvements really fast.

This is a game changer! The Order Editing app has immediately reduced our CX workload and increased our upsell dollars. Within 1 day of implementation we saw noticeable positive impact across the board. Now that we are introducing more features and unlocking the apps full potential, we are seeing even more success every day! On top of this, the Order Editing team have made the entire process seamless. They are real professionals and enthusiastic to help us grow. We have had 0 issues with implementation and continue to work closely with the team of superstars that have helped us with not only Order Editing success but also with with Shopify updates that purely benefit our business. We would strongly encourage business's of all sizes to introduce Order Editing ASAP.

We onboarded Order Editing about 2 months ago, and we are so glad we did! Tickets have been greatly reduced for our Customer Care reps, and our customers are happy to easily make their own changes. We've also seen a nice stream of upsells. Hamish has been very responsive if we've had questions (of which there have been few).

We used to spend so much time manually editing customer addresses, reaching out to customers who entered an invalid address, and handling packages that already shipped to the wrong home. In just a few weeks Order Edit has solved those problems for us in most cases. It has freed up time for my agents, provided customers a simple way to fix an error, and saved us unnecessary costs trying to retrieve mis-delivered packages. For us the biggest perk is the address screener which prompts customers to double check their address right on the thank you page. We are just starting to dive more into the upsell, but without much effort we have already seen traction there too.

Loving this app so far. We usually get hundreds of invalid addresses that we have to manually handle, and this app is now taking care of a big bulk of them for us. The upsells and increased rev are a nice bonus on top of that! This app is a no-brainer.

Amazing! Already seeing the benefits to the system, really impressed so far! We are always looking for innovative ways to improve the overall customer experience, and this app does exactly that, all whilst reducing CS time and increasing AOV. Thank you so much!

OE has been very helpful so far in solving customer pain points in adjusting changes to addresses, orders, and additionally providing another touchpoint for upsell opportunity. This has been helpful for customer service load reduction and seamlessly integrates into our warehouse. I highly recommend Order Editing!

Since integrating this app into our workflow, we've seen a significant drop in customer service hours spent on order editing-easily saving dozens of hours each week. What used to be a manual, back-and-forth process has now become seamless and self-serve for our customers, reducing friction and freeing up our support team to focus on higher-impact tasks. The user interface is intuitive, the setup was straightforward, and the support team behind the app has been responsive and helpful every step of the way. It’s rare to find a tool that delivers immediate ROI, but this one truly does. Highly recommend for any eCommerce business looking to streamline post-purchase operations and boost team efficiency.

Since installing Order Editing we've seen a big reduction in the number of requests to edit addresses - hooray! We're really looking forward to the launch of the one click upsell functionality.

Kind of a no-brainer and glad someone finally built this. We've had a very good experience in the months since launching this. The OrderEditing team is very passionate and has been pleasant and responsive. Looking forward to continued feature add-ons.

Hamish has been incredible in helping us set up and support us along the way! Great to have been able to have this app as part of our store to allow customers to edit their order!

Order Editing was a no brainer for us, and has supported us through rapid growth. Helping us maintain revenue, reduce cancellations and reduce our customer support queries, Order Editing has helped us give customers full control of their orders post purchase, reducing friction and even improving our AOV! Super fast and responsive customer support too, and flexible in terms of what we needed!

Incredible experience so far! Onboarding was very smooth and easy - hopped on a call with Paul and he handled everything and answered all questions before going live. We've only been live for a few days but we have already had an upsell through the app and multiple post-purchase address changes which has saved us so much time that we would have otherwise spent on customer service. Can't wait to see the uplift in revenue as time goes on. Highly recommend!

This App was recommended to us and we're delighted it was! From day one, customers started using it and feed back from them is all positive. We were seeking a solution to incorrect delivery addresses and the cost of re-routing deliveries and wondered how much attention was given to order confirmation emails. The answer is a LOT. The take up has been excellent and Order Editing pays for itself several times over every month. As well as the high take up rate, reduced delivery charges, fewer phone calls to the office, we've been amazed how many add-ins occur! Increasing basket values while reducing costs! What other App offers that? The team at Order Editing were brilliant in supporting our implementation. We have a customer checkout so it was not straightforward but nothing phased them and the supported the installation and backed it up with first calls training. 100% recommended.

The Order Editing app can significantly cut down time in customer support tickets and improves the overall customer experience by having a self service process to manage orders. Additionally, by catching orders that need to be changed before it syncs to your 3PLs can cut down on costs related to returns and shipping to wrong addresses, etc. Additionally, Hamish in particular has always been available to chat through anything and optimize the app based on your business needs.

A game changer for our business. Since adding OrderEditing.com to our website, live chat tickets have dropped by over 60%, and customers love the instant, self-service order edits. No more waiting for support and shoppers can update addresses, swap items, and tweak orders hassle-free. This app has streamlined post-purchase changes, boosting satisfaction and efficiency. A must-have for any eCommerce store!