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Customer reviews: OrderEditing.com

Develop by Order Editing

Reviews (187)

Overall rating
5

What Merchants Think

Merchants generally have high praise for the "Order Editing | Upsell" app. They find it to be an essential tool that significantly reduces customer service workload by enabling customers to make post-purchase edits on their own. The app's ease of use, integration capabilities, and exceptional support from the development team are frequently highlighted as key advantages. Its seamless operation and ability to boost customer satisfaction make it a valuable addition to a business's Shopify ecosystem.

Key Strengths

  • Reduces customer service tickets by allowing self-service order editing.
  • Supportive and responsive team, known for their hands-on assistance.
  • Ease of integration and use.
  • Increases revenue and average order value through upsell features.
  • Intuitive and user-friendly with a seamless installation process.

Common Concerns

  • Occasional bugs and minor technical issues.
  • Some app features may require additional refinement.
  • Potential challenges in syncing with backend systems.

Final Thoughts

Overall, "Order Editing | Upsell" receives overwhelmingly positive feedback from merchants. The app is celebrated for its effectiveness in reducing support tickets, enhancing customer satisfaction, and providing opportunities for increased sales through upsells. While some minor challenges are noted, the app's supportive development team is committed to continuous improvements. It's highly recommended for businesses aiming to streamline operations and improve the shopping experience.

PlayFaire

May 05, 2025  on Shopify

Amazing! Already seeing the benefits to the system, really impressed so far! We are always looking for innovative ways to improve the overall customer experience, and this app does exactly that, all whilst reducing CS time and increasing AOV. Thank you so much!

Forme

Apr 25, 2025  on Shopify

OE has been very helpful so far in solving customer pain points in adjusting changes to addresses, orders, and additionally providing another touchpoint for upsell opportunity. This has been helpful for customer service load reduction and seamlessly integrates into our warehouse. I highly recommend Order Editing!

Maebe

Apr 22, 2025  on Shopify

Since integrating this app into our workflow, we've seen a significant drop in customer service hours spent on order editing-easily saving dozens of hours each week. What used to be a manual, back-and-forth process has now become seamless and self-serve for our customers, reducing friction and freeing up our support team to focus on higher-impact tasks. The user interface is intuitive, the setup was straightforward, and the support team behind the app has been responsive and helpful every step of the way. It’s rare to find a tool that delivers immediate ROI, but this one truly does. Highly recommend for any eCommerce business looking to streamline post-purchase operations and boost team efficiency.

Woohoo Body

Apr 19, 2025  on Shopify

Since installing Order Editing we've seen a big reduction in the number of requests to edit addresses - hooray! We're really looking forward to the launch of the one click upsell functionality.

American Tall

Apr 16, 2025  on Shopify

Kind of a no-brainer and glad someone finally built this. We've had a very good experience in the months since launching this. The OrderEditing team is very passionate and has been pleasant and responsive. Looking forward to continued feature add-ons.

S-kin Studio Jewelry

Apr 15, 2025  on Shopify

Hamish has been incredible in helping us set up and support us along the way! Great to have been able to have this app as part of our store to allow customers to edit their order!

Strathberry

Apr 15, 2025  on Shopify

Order Editing was a no brainer for us, and has supported us through rapid growth. Helping us maintain revenue, reduce cancellations and reduce our customer support queries, Order Editing has helped us give customers full control of their orders post purchase, reducing friction and even improving our AOV! Super fast and responsive customer support too, and flexible in terms of what we needed!

Kotomi

Apr 14, 2025  on Shopify

Incredible experience so far! Onboarding was very smooth and easy - hopped on a call with Paul and he handled everything and answered all questions before going live. We've only been live for a few days but we have already had an upsell through the app and multiple post-purchase address changes which has saved us so much time that we would have otherwise spent on customer service. Can't wait to see the uplift in revenue as time goes on. Highly recommend!

Ark Wildlife

Apr 08, 2025  on Shopify

This App was recommended to us and we're delighted it was! From day one, customers started using it and feed back from them is all positive. We were seeking a solution to incorrect delivery addresses and the cost of re-routing deliveries and wondered how much attention was given to order confirmation emails. The answer is a LOT. The take up has been excellent and Order Editing pays for itself several times over every month. As well as the high take up rate, reduced delivery charges, fewer phone calls to the office, we've been amazed how many add-ins occur! Increasing basket values while reducing costs! What other App offers that? The team at Order Editing were brilliant in supporting our implementation. We have a customer checkout so it was not straightforward but nothing phased them and the supported the installation and backed it up with first calls training. 100% recommended.

Windmill Air

Apr 03, 2025  on Shopify

The Order Editing app can significantly cut down time in customer support tickets and improves the overall customer experience by having a self service process to manage orders. Additionally, by catching orders that need to be changed before it syncs to your 3PLs can cut down on costs related to returns and shipping to wrong addresses, etc. Additionally, Hamish in particular has always been available to chat through anything and optimize the app based on your business needs.

KAS Australia

Mar 24, 2025  on Shopify

A game changer for our business. Since adding OrderEditing.com to our website, live chat tickets have dropped by over 60%, and customers love the instant, self-service order edits. No more waiting for support and shoppers can update addresses, swap items, and tweak orders hassle-free. This app has streamlined post-purchase changes, boosting satisfaction and efficiency. A must-have for any eCommerce store!

Moana Bikini - AU & NZ

Mar 23, 2025  on Shopify

Not only does the Order Editing app save us an incredible amount of time in Customer Support Tickets, but it's also increased our Cart Value due to the amazing post-purchase add-on features. The bonus is that the Order Editing Team are possibly the best Support and hands-on Troubleshooting I have experienced from any Shopify App provider.

Wopilo

Mar 12, 2025  on Shopify

​The Order Editing app has significantly improved our cross-selling performance and streamlined our customer support processes, saving us valuable time. Additionally, their support team is really responsive and efficient. Highly recommended !

The Underfloor Heating Store

Mar 07, 2025  on Shopify

A high-quality app with an excellent UI that seamlessly mirrors Shopify’s checkout style. Integration with the Order Editing team was effortless, and it has significantly reduced customer service inquiries by enabling a smooth self-serve experience. Our customers can now easily make changes to their orders, giving them complete control and improving overall satisfaction.

Nébuleuse Bijoux

Mar 06, 2025  on Shopify

Order Editing has been a game-changer for our store ! Our customers can now update their order details, add or remove products on their own, without needing support. Additionally, Order Editing allows us to create a new purchasing flow by suggesting additional products during the editing process. The app's support team is also responsive, always there to assist us with any request. Highly recommended !

Strapsicle

Mar 06, 2025  on Shopify

We absolutely love Order Editing! Total game changer in reducing the number of customer service tickets. And absolute seamless set up and integration. Hamish and the team really care about the customer experience and it shows!

Burju Shoes

Mar 05, 2025  on Shopify

As an operations manager always looking to improve efficiency and the quality of our customer's journey I was delighted to come across Order Editing. In just 10 days we have saved 42 tickets, saved $230 in customer service costs and earned $325 in upsells. The implementation has reduced customer friction and the ROI is well worth it! BTW, implementation was a breeze and the Order Editing team was professional and efficient. Highly recommend!!

Great Garden Plants

Mar 03, 2025  on Shopify

This functionality is so great! We are hoping it will help to cut down on our customer service tickets. Due to our unique shipping needs, Hamish helped customize the app to only allow edits based on a status in our shipping platform. Highly recommend!!

Happy Mammoth EU

Feb 27, 2025  on Shopify

Order Edit has been a game-changer for us. Customers, now, can edit their orders without needing to contact support, which has cut down tickets for change requests, product edits, and as a plus, is the only option I was able to find, that offers multicurrency upsells! The app is super easy to use, and the team behind it is fantastic—always responsive and happy to help fine-tune things to fit our needs. If you’re looking for a way to streamline operations while keeping customers happy, this is it!

Patta Wholesale

Feb 21, 2025  on Shopify

This app is genuinely a game changer. On top of the great feature the implementation and support were impeccable. Highly recommend for any business looking to streamline order management.

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