This app has been a total game-changer for us. In just a month, we’ve cut down on customer support tickets, saved money on canceled orders, and even unlocked a new stream of upsell revenue—all without adding extra friction to the customer experience. It’s rare to find a tool that improves both efficiency and revenue at the same time, but this one delivers. Excited to see how much more we can get out of it as we continue using it! Highly recommend.

Great app for editing orders quickly without involving customer service and lengthy back-and-forths. We've seen our negative reviews go down, and a real surge of positivity towards the checkout process as a result. Thanks, Order Editing.

Really strong app for user journey and customisation. The upsell tools are a bonus to giving the customer complete control when either errors occur or they just want to change something as simple as address or shipping date!

5 stars, no questions, no ifs no buts, no maybes, just straight extra revenue, less customer service queries, more time working on the hard issues, thank you team

Not only is the app amazing, but the support is phenomenal. I've had multiple calls with the founder and they react to each of my requests. Definitely the best app I've seen for Shopify hands down.

Finally one of those apps that just make sense to have. Lowers operational workload, provides more control over orders to customers - and even has nice upselling on top. Great tool. Awesome team too - nice and responsive, ready to help and build your perfect setup. Thanks Hamish and the Order Editing team!

great onboarding. app works well. will make the lives of our cs team a lot easier :)

Amazing order editing software, we have saved countless hours on Customer Service Tickets and is just a great feature to have in general.

Order Editing is a fantastic app with white glove onboarding and support. No doubt Hamish, Kiril, and team will continue transforming the industry with the ingenious function of holding an order. Keep on killing it :)

Hamish has been amazing to work with!

It's the app we've been looking for to help both our CS & operations team. Very thoughtfully engineered and support/onboarding has been great. The team proactively seeks out merchant feedback, and more importantly has implemented some adjustments to ease our business use cases. Highly recommend!

This app has really helped us decrease customer tickets for cancellations and address updates. Even better, the Order Editing team makes it seamless to install and their support is top-notch. I barely have to touch the app, so its self-sustaining nature takes even more off my plate as head of CX. Couldn't recommend more!

Order Editing is one of those HERO apps everyone NEEDS! Order Editing puts the power in our customer hands, elevating stress on our support team for easier fixes such as address updates, saving the customer time, and freeing up operational bandwidth. A seamless app, with thoughtful and lovely UI, Order Editing is a power house that I don't see slowing down anytime soon. The cherry on top? They are a team of truly wonderful human beings who deeply care about our business, our team, and our customers. There is no store that would not benefit from having Order Editing, do yourself the favor and add it to your ecosystem today!

Hamish was really great to deal with, and helped get us set up very quickly and seamlessly. We've had no issues with the app. It's helped reduce customer service tickets and I would recommend it to any ecommerce store.

The Order Editing app has been brilliant for our brands, it's allowed customers to self serve address updates & contact information updates. The Order Editing team are really responsive and have helped us setup the flows required to disable editing when orders enter our production systems. I would definitely recommend!

This app is a game-changer! It lets customers easily edit their own orders, saving us time and improving their experience. The team behind it is fantastic—responsive, helpful, and truly dedicated to their users. Highly recommend it for stores looking to offer seamless self-service options!

Highly recommended. We onboarded ahead of Q4 and it saved our team both time and energy, while also generate revenue.

We've been using the app for a couple of months now, the team were really helpful and hands-on on getting us set up and since then are happy to help us tweak the settings to perfect the service this app offers for our customers. Customers are able to easily edit their address for a short period after they place the order, and even add new products. It's been really great so far.

We onboarded Order Editing before Black Friday to enable customers to edit their orders post-purchase and reduce inquiries to our customer service team. The app has been fantastic since implementation—easy to use and effective. The support team has been very helpful and responsive, ensuring a smooth onboarding process and ongoing success. Highly recommend!