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OrderEditing.com

Let customers edit their order without contacting support.

Relocate+ Order Editor

Allow address edits, order canceling per your customized rules

OrderEditing.com

Let customers edit their order without contacting support.

Relocate+ Order Editor

Allow address edits, order canceling per your customized rules

Rating

Rating

167 Reviews
9.2
20 Reviews
9.1

Pricing

Pricing

  • $99-$399 / Month
  • Free Plan Available
  • 14 Days Free Trial
  • $9.99 / Month
  • Free Plan Available
  • 7 Days Free Trial

Features

Features

  • Gift card refunds
  • Ai product recommendations
  • Increase order value
  • Self-service order edits
  • Embedable portal
  • Instant 3pl/wms sync
  • Pre-shipment changes
  • Carrier verified addresses
  • Add products pre-packing
  • Order tagging
  • Custom rules
  • Address edit
  • Order canceling
  • Pre-order support
  • Shipping error prevention
  • Order status editing
  • Confirmation email access
  • Store account editing
  • Edit/cancel restrictions
  • Post-checkout limits

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Pros

Pros

  • Eliminates common support tickets by allowing customers to edit their orders themselves
  • Drives more sales by recommending AI-suggested products that can be added with one click
  • Easy to embed the self-service portal into any email or page with customizable branding
  • Instant synchronization with 3PL or WMS to avoid overselling
  • Increases average order value through product recommendations
  • Supports self-serve changes to address, variant, contact details, and products before shipment
  • Reduces lost orders with carrier-verified shipping address recommendations
  • Facilitates customers in adding more products before packing
  • Refund options include gift card or store credit for order downgrades
  • Positive customer service reviews indicating very responsive support team
  • Significantly reduces support tickets related to incorrect addresses and order changes
  • Allows customers to edit addresses and cancel unfulfilled orders, thereby reducing customer service requests
  • Helps save money and time by minimizing instances of lost packages and wasted postage
  • Ideal for managing pre-orders, shipping delays, and address typos
  • Customizable limitations based on product details, processing times, location, etc
  • Access to order editor from multiple points: order status page, order confirmation email, and store account
  • Exclusion and restriction options for orders containing certain products
  • Capabilities to set time limitations and expiration dates for editing orders
  • Edited orders can be easily identified using order tags
  • Reviewed positively for its simplicity and effectiveness in reducing customer support tickets by about 10-20% per month
  • Responsive and helpful support team

Cons

Cons

  • Basic plans offer restricted features, limiting functionality without upgrading.
  • Users reported bugs that affect order modifications, causing occasional glitches.
  • Inability to edit multiple orders at once frustrates users with high-volume stores.
  • No information provided on more complex customization options or advanced features
  • May still require integration and setup efforts, which could demand time and technical know-how
  • Lacks detailed insights into potential compatibility issues with other apps or platforms

Launched

Launched

Mar 25, 2025
Mar 25, 2025

Developer

Developer

Apps:

1

Average Rating:

5

Reviews:

167

Apps:

2

Average Rating:

5

Reviews:

36

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