Top 9 Order Editing Apps for Shopify in 2025: Modify Orders & Improve Customer Satisfaction

The Order Editing | Upsell app enhances customer service by allowing customers to self-service their order edits and supports post-purchase upsells. It integrates effortlessly with Shopify to boost average order value (AOV) and provide a clear return on investment (ROI).

• Self-Service Order Editing: Enables customers to make changes to their orders, such as editing addresses, products, shipping methods, and more, without contacting customer service.
• Post-Purchase Upsell: Offers additional products to customers after checkout, increasing the average order value with minimal effort.
• Email/SMS Marketing Integration: Reach out to customers with tailored offers through email and SMS to drive sales post-purchase.
• Easy Integration with Warehousing Software: Ensures seamless operations by preventing order cancellations and recreations, integrating smoothly with third-party logistics providers.
• Optional Self-Service Cancellations: Offers flexibility for customers to cancel orders with the option for store credit.

The app's outstanding advantages include significantly reducing customer support workload by allowing customers to make post-purchase edits seamlessly, thereby improving customer satisfaction. It boosts revenue through upsell opportunities, and users praise its intuitive setup and exceptional customer support. Customers appreciate the ability to quickly correct ordering mistakes, enhancing their overall shopping experience.

💥 Exclusive Deal Alert: Get the Order Editing App by Order Editing for just $1 for the first month!

Cleverific: Order Editing allows your customers to make self-serve changes to their orders, reducing the need for support interactions. It supports a variety of order edits including billing address updates, item exchanges, and tax modifications. The app helps streamline processes like abandoned cart recovery and draft order enhancements for various sales needs.

• Self-serve order edits: Enables customers to make changes or cancellations to their orders without having to contact support.
• Comprehensive order editing: Supports detailed edits for product options, shipping, billing addresses, pricing, and taxes.
• Order editing automations: Allows for automations such as adding gifts with purchase or splitting bundles.
• Enhanced draft orders: Facilitates crafting detailed custom orders and improving invoicing processes using draft orders.
• Efficient issue resolution: Quick and responsive customer support ensures any problems are swiftly addressed, enhancing user experience.

Cleverific: Order Editing is highly rated for its reliability, functionality, and customization. Users appreciate the responsive customer support, quick resolution of issues, and continuous addition of new features. It's regarded as a tried and true solution for efficient order editing processes, highly recommended for Shopify users.

Orderify empowers online shoppers by allowing them to edit and cancel orders independently. It streamlines the reordering process, enhances the customer experience, reduces support costs, and ultimately boosts sales.

• Self-service Order Cancellation: Customers can cancel their orders without needing assistance, providing flexibility and reducing support inquiries.
• Order Editing Flexibility: Provides customers with the ability to edit their orders by cancelling and reloading items into the shopping cart for easy adjustments.
• Simple Reordering: Facilitates the process for customers to effortlessly reorder any previous orders, promoting repeat purchases.

Orderify is a highly appreciated app, as reflected in user reviews touting its ability to save both time and money for customers and support teams, thereby enhancing customer support efficiency.

Yagi Order Cancellable is an app designed to empower customers by allowing them to cancel and reorder their orders with ease. The app facilitates self-service, enabling actions directly from the order status page, account page, or order confirmation email. This leads to increased customer satisfaction, reduces the burden on customer support, and minimizes the risk of chargebacks due to unfulfilled orders.

• One-click cancelation: Allows customers to cancel orders effortlessly with just a single click, enhancing user convenience.
• Easy reorder: Enables users to reorder previous purchases quickly, streamlining the shopping experience.
• Customizable cancellation window: Businesses can set a specific timeframe within which cancellations are allowed, such as within 1 hour of the order.
• Integration with checkout pages: Provides app block options for Thank You / Order Status pages for a seamless experience.
• Exclusion tagging: Offers the ability to prevent cancellations for certain products or orders using a "cannot-cancel" tag.

Based on app reviews, Yagi Order Cancellable stands out for its intuitive interface and efficient customer service capabilities, receiving praise for significantly reducing the workload of customer support teams. Users appreciate the flexibility to handle cancellations individually, leading to better user autonomy and satisfaction.

Revize: Order Editing & Upsell is redefining customer experience by empowering customers to manage their post-purchase journey, reduce friction, and increase satisfaction by allowing them to make changes to their orders. The app boosts average order value (AOV) and fosters customer loyalty through features like upsells, seamless refunds, automatic cancellations, and flexible order deadlines.

• Order Editing: Customers can update addresses, change quantities, switch products, and modify shipping methods, reducing support tickets and returns.
• Upsell Opportunities: Enable customers to add items to their orders before shipping, driving additional sales and increasing AOV.
• Automated Refunds: Offer flexible refunds with options for store credits or original payment methods, simplifying the refund process.
• Self-Service Cancellations: Allow customers to cancel orders independently, reducing support workload and enhancing operational efficiency.
• Customizable Order Windows: Set time limits for post-purchase order changes, providing a customizable and flexible service experience.

Revize has received glowing reviews for its outstanding ability to enhance customer satisfaction by enabling seamless control over post-purchase changes. Users praise the app for significantly reducing support tickets and facilitating upsells, contributing to increased sales and customer retention. The customer-friendly design and extensive customization options have also been highlighted as key advantages by reviewers.

Shopwaive: Credit & Payments is a customer marketing platform designed to streamline communication with customers through beautifully crafted emails and an array of credit and payment solutions. It enables users to manage refunds, store credit, gift cards, and rewards, all while integrating effortlessly with over 6,000 apps.

• Email Campaigns: Send beautifully crafted emails featuring refunds, store credits, rewards, and offers that can integrate seamlessly with platforms like Klaviyo and Shopify Flows.
• Comprehensive Credit Management: Manage refunds, store credits, gift cards, and rewards easily using drag-and-drop import and automated deposit features.
• Integrations: Connect with over 6,000 apps including Zapier and Google Sheets, enabling seamless cross-platform compatibility.
• Customization: Design marketing materials to fit your brand and operate in multiple languages, ensuring a personalized and global approach.
• 24/7 Support: Benefit from world-class, round-the-clock customer service to tackle any issues efficiently.

The app consistently receives high praise in user reviews for its outstanding customer service, characterized by efficiency, quick response times, and adaptability to business needs, as reflected in a 5/5 rating.

CC Relocate+ Order Editor is a powerful tool that allows customers to edit their address or cancel unfulfilled orders, reducing customer service issues, lost packages, and unnecessary postage expenses. It is particularly useful for managing pre-orders, shipping delays, and typographical errors by enabling sellers to define rules on what can be changed based on various factors.

• Customer Editing: Customers can modify order details such as the shipping address or cancel orders from the order status page, confirmation emails, or their store account.
• Customization Controls: Define and enforce editing restrictions based on product details, processing times, and location to manage what can and cannot be changed.
• Order Tagging: Easily recognize and manage edited orders through convenient order tags, ensuring a streamlined tracking and processing workflow.
• Edit Limitations: Set expiration dates and limit the post-checkout timeframe during which orders can be edited to safeguard against unauthorized changes.

Customers consistently praise CC Relocate+ Order Editor for its adaptability and time-saving capabilities, highlighting its ability to prevent costly shipping errors and its seamless integration into the e-commerce workflow. Users appreciate the ease with which they can manage order changes and the significant reduction in customer service inquiries, resulting in a smoother shopping experience for both merchants and buyers.

Ebb: Order Editing is a versatile app designed to handle one of the most common customer service challenges—order changes. It empowers customers to independently make modifications, thereby saving time for both your business and customers, while increasing revenue through post-purchase upsells and enhanced order management.

• Customer-Driven Edits: Allows customers to easily make address, product, discount, personalization, and quantity changes on their own.
• Post-Purchase Upsells: Increases average order value with one-click upsells and special offers showcased on thank-you and order status pages.
• Automatic Unpaid Rollbacks: Offers a distinctive feature of automatic rollbacks with a 100% success rate, unlike other apps.
• Cancellation and Support Requests: Empowers customers to request order cancellations, generate invoices, or contact support without any hassle.
• Seamless Integration: Integrates cleanly with store themes to maintain a consistent user experience.

Reviews rave about Ebb: Order Editing’s transformative impact on customer service efficiency, notably reducing support time and errors related to address changes. The app's robust and user-friendly features, along with exemplary customer support, make it an invaluable asset for Shopify merchants aiming to enhance customer satisfaction and streamline order management processes. Many reviewers note the rapid implementation of new features, adding to its appeal and effectiveness.