Postsell: Order Editing Upsell

Develop by Shopify

$15

/ Month

Free plan available 7 Days Free Trial

Customer-driven order edits, no support needed

Embed in emails

Customer order edits

Intuitive portal

Syncs with inventory

Customize edits deadline

About Postsell: Order Editing Upsell

Launched Aug 20, 2024

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Enable customers to self-edit their orders and upsell product recommendations driving up AOV

Your order confirmation email gets a 70% open rate. Why waste it? Postsell turns confirmation emails into revenue machines by embedding native upsell offers that customers actually want to click. No pushy pop-ups ruining your checkout. Just smart, one-click additions to existing orders that feel natural and boost AOV instantly. Plus, eliminate support headaches with full self-service order editing. Wrong address? Forgot something? Changed their mind? Customers fix it themselves while you sleep.

Email-First Upsells - Embed offers in confirmation emails
One-Click Order Additions - Add products to existing orders without new checkout
Self-Service Editing - Customers fix addresses, apply discounts, change variants
Smart Upsell Funnels - Create post-purchase offers based on order details
Zero Support Tickets - Handle cancellations, changes + questions automatically

Pros

Empowers customers to edit their orders directly without needing support, reducing the number of support tickets
Allows for seamless updating of shipping addresses, phone numbers, or names through an intuitive portal
Embeddable into any email or webpage, ensuring brand consistency and a seamless user experience
Immediate syncing of all edits with the inventory management system, maintaining accuracy and up-to-date order details
Customizable deadlines for customer edits to fit different business needs
Enhances customer service by allowing self-service order changes

Cons

Dependent on the customer's ability to use the portal correctly, which may lead to user errors
Limited scope of edits (primary contact details and shipping address), may not suffice for all customer needs
Potential need for additional staff training to handle exceptions or edge cases not covered by the app
Integration with some inventory management systems might require additional configuration
May increase the risk of fraudulent changes if not adequately secured

Top Helpful Reviews

プログレスファーム

Nov 03, 2025 on Shopify

We have a Japan-specific modification request regarding the screen that appears after pressing the “Edit Shipping Address” button. Currently, the fields are displayed in the order “First Name” followed by “Last Name.” We would like to request that this order be reversed — that is, “Last Name” first, then “First Name.” In Japan, this is the natural and expected order of name entry, and the current sequence is not acceptable to Japanese users. Please consider making this change.

Secret Garden Plant Shop

Oct 13, 2025 on Shopify

There is no reply to support tickets and the chat inside the app is not working. Apparently the app can not be translated in my language.. and it is full of bugs. Ohh.. and the Native Upsells functional is not working yet.. I guess is just listed in the description to upsell the app..

Schacht Spindle Company

Aug 13, 2025 on Shopify

This app saves hours of customer service work every week that we used to spend managing order edits and cancellations. For anxious customers these often felt like crisis-level events, but now they can manage these changes on their own. What was unexpected is how frequently the "download invoice" function is used. We hadn't realized our customers desired this option so much.

NineTwoFive

Apr 21, 2025 on Shopify

The app owner is definitely making something big. Both front end and back end look really good and work as a charm. Must have to defer some of your customer support tickets.

Dshop.com.au

Mar 17, 2025 on Shopify

Absolutely love this app! It’s so easy to use and includes all the features you need for order editing. Highly recommend it to anyone looking for a reliable solution. Keep up the fantastic work!

Cornier

Mar 14, 2025 on Shopify

Dear Nick. Thank you so much. You help me very much. This app cleared almost my matters about Shopify orders and make me have more free time from solving Customer Inquiries.

Coseytown Flowers

Feb 27, 2025 on Shopify

I love putting the power back in my customers hands! Perfect balance of needed features and good UI/UX for merchant and customers without the overwhelm. It's obvious the team at OE knows where to focus for maximum impact while keeping the integrity of your orders paramount. TLDR: Great app, great price and truly unrivaled service. How often can you say that? Do yourself a favor - stop the search and click Install.

Art of Mondays

Feb 25, 2025 on Shopify

Honestly not sure why this app hasn't existed before. We saved money instantly by reducing the hours needed with our customer support reps, and the upsell feature is a nice bonus to increase LTV. User friendly and a no-brainer if you get a lot of support tickets.

Let's Wander

Feb 24, 2025 on Shopify

Best order editing app on the store. Have tried multiple others and this is by far the best. Works smoothly, does what it promises and doesn't bug/crash.

PowerBlock

Jan 30, 2025 on Shopify

An absolutely amazing app that does exactly what it should and more! We have a small use case for simply letting our customers change their shipping address after they order. Sometimes autofill was causing them to enter the wrong address. Customers can download an invoice as a pdf, which is an added bonus as well!

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