9.1
OE: Order Editor & Upsell logo

OE: Order Editor & Upsell

Develop by OE Apps

$19

/ Month
3 Days Free Trial

Customer-driven order edits, no support needed

Embed in emails
Customer order edits
Intuitive portal
Syncs with inventory
Customize edits deadline

About OE: Order Editor & Upsell

Launched Aug 20, 2024

Categories

Built by OE Apps

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Description

Enable customers to self-edit their orders and upsell product recommendations driving up AOV

Wrong address! Forgot my discount code! Can I change color? - never receive a support ticket like this again. With Order Editor, you can allow customers to self-service their most common support queries directly after checking out, critically without contacting your support team. Combine this with email/sms flows, and you can drive up AOV by offering the customers a window of time before their parcel ships to add additional items.

Wrong address! Forgot my discount code! Can I change color? - never receive a support ticket like this again. With Order Editor, you can allow customers to self-service their most common support queries directly after checking out, critically without contacting your support team. Combine this with email/sms flows, and you can drive up AOV by offering the customers a window of time before their parcel ships to add additional items. more
  • Validate Shipping Addresses- prompt customers to fix issues straight away
  • Self Serviced address, product, discount, variant and quantity changes
  • Create easy one click upsells on the Thank You and Order Status pages
  • Automatic Unpaid Edit rollbacks
  • Allow customers to request cancellation, generate invoices or contact support

Pros

  • Empowers customers to edit their orders directly without needing support, reducing the number of support tickets
  • Allows for seamless updating of shipping addresses, phone numbers, or names through an intuitive portal
  • Embeddable into any email or webpage, ensuring brand consistency and a seamless user experience
  • Immediate syncing of all edits with the inventory management system, maintaining accuracy and up-to-date order details
  • Customizable deadlines for customer edits to fit different business needs
  • Enhances customer service by allowing self-service order changes

Cons

  • Dependent on the customer's ability to use the portal correctly, which may lead to user errors
  • Limited scope of edits (primary contact details and shipping address), may not suffice for all customer needs
  • Potential need for additional staff training to handle exceptions or edge cases not covered by the app
  • Integration with some inventory management systems might require additional configuration
  • May increase the risk of fraudulent changes if not adequately secured

Top Helpful Reviews

PowerBlock

Jan 30, 2025  on Shopify

An absolutely amazing app that does exactly what it should and more! We have a small use case for simply letting our customers change their shipping address after they order. Sometimes autofill was causing them to enter the wrong address. Customers can download an invoice as a pdf, which is an added bonus as well!

NITORI INDIA

Jan 18, 2025  on Shopify

Ebb: Order Editing is an excellent app for Shopify merchants, offering seamless customer-driven edits such as address updates, order cancellations, modifications, and contact detail changes—all in real time. With responsive customer service and time-saving features, it’s a must-have for efficient order management!

Medusafilters

Jan 12, 2025  on Shopify

It saves us a lot of work with the customer! very nice and friendly support, easy to use and very beneficial for our store

Et Hop dans la Poche !

Jan 08, 2025  on Shopify

Super application ! Presque indispensable pour gagner du temps, le support technique est 100% compétant et hyper réactif. Je recommande +++

Unihertz

Jan 05, 2025  on Shopify

This app is incredible! It delivers all the essential features needed by merchants like me who want to allow customers to edit their orders manually. These features are particularly useful if a customer notices an address error after purchasing or if someone completes an order unintentionally through the PayPal express checkout and wishes to cancel it immediately. This capability can significantly reduce email tickets and help avoid payment transaction fees for fully refunded orders.

EasyTot

Dec 31, 2024  on Shopify

Fantastic new app for order editing. I picked this app because it had all the features of another top leading order editing app, plus it appeared to be in further development - and indeed it is - which opens ways to get all that's needed for the perfect user experience. If you want to add order editing to reduce customer support, other apps that offer limited options (e.g. just order cancellation or address change) won't make a dent, and you need an app like this. UI is very clean and in line with the store theme. Excellent responsive support

Sable Boutique

Dec 09, 2024  on Shopify

What a great and simple app. Cuts down the time for my admin staff. No more address changes or asking for invoices. Support has been great. I have used a few other apps but by far this is the best. And new features are coming all the time. Looking forward to the updates. Five stars from me, highly recommend.

Radiance Surfboards

Dec 07, 2024  on Shopify

This app is a huge help! It's been a game changer since I don’t have to deal with customers reaching out about wrong addresses or changes anymore, they can handle it all themselves now. It saves me so much time! It’s super easy to use, saves me tons of support time, and even boosts my sales. Definitely worth it!

Naming This Later

Nov 12, 2024  on Shopify

This app has been an absolute game changer for us. Customers are now fixing their own address errors. Highly recommend!

BENI

Oct 16, 2024  on Shopify

Order Editing has been an absolute game-changer. Our customers can now easily edit their orders post-purchase - changing shipping addresses, sizes, or quantities - without contacting customer service. This has significantly reduced our support tickets and the costs associated with shipping errors - I can't recommend it enough.

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