There is no reply to support tickets and the chat inside the app is not working. Apparently the app can not be translated in my language.. and it is full of bugs. Ohh.. and the Native Upsells functional is not working yet.. I guess is just listed in the description to upsell the app..

This app saves hours of customer service work every week that we used to spend managing order edits and cancellations. For anxious customers these often felt like crisis-level events, but now they can manage these changes on their own. What was unexpected is how frequently the "download invoice" function is used. We hadn't realized our customers desired this option so much.

The app owner is definitely making something big. Both front end and back end look really good and work as a charm. Must have to defer some of your customer support tickets.

Absolutely love this app! It’s so easy to use and includes all the features you need for order editing. Highly recommend it to anyone looking for a reliable solution. Keep up the fantastic work!

Dear Nick. Thank you so much. You help me very much. This app cleared almost my matters about Shopify orders and make me have more free time from solving Customer Inquiries.

I love putting the power back in my customers hands! Perfect balance of needed features and good UI/UX for merchant and customers without the overwhelm. It's obvious the team at OE knows where to focus for maximum impact while keeping the integrity of your orders paramount. TLDR: Great app, great price and truly unrivaled service. How often can you say that? Do yourself a favor - stop the search and click Install.

Honestly not sure why this app hasn't existed before. We saved money instantly by reducing the hours needed with our customer support reps, and the upsell feature is a nice bonus to increase LTV. User friendly and a no-brainer if you get a lot of support tickets.

Best order editing app on the store. Have tried multiple others and this is by far the best. Works smoothly, does what it promises and doesn't bug/crash.

An absolutely amazing app that does exactly what it should and more! We have a small use case for simply letting our customers change their shipping address after they order. Sometimes autofill was causing them to enter the wrong address. Customers can download an invoice as a pdf, which is an added bonus as well!

Ebb: Order Editing is an excellent app for Shopify merchants, offering seamless customer-driven edits such as address updates, order cancellations, modifications, and contact detail changes—all in real time. With responsive customer service and time-saving features, it’s a must-have for efficient order management!