OE: Order Editing & Upsell

Develop by OE Apps

Free plan available 3 Days Free Trial

Customer-driven order edits, no support needed

Embed in emails

Customer order edits

Intuitive portal

Syncs with inventory

Customize edits deadline

About OE: Order Editing & Upsell

Launched Aug 20, 2024

Built by OE Apps

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Description

Enable customers to self-edit their orders and upsell product recommendations driving up AOV

Wrong address! Forgot my discount code! Can I change color? - never receive a support ticket like this again. With Order Editor, you can allow customers to self-service their most common support queries directly after checking out, critically without contacting your support team. Combine this with email/sms flows, and you can drive up AOV by offering the customers a window of time before their parcel ships to add additional items.

Validate Shipping Addresses- prompt customers to fix issues straight away
Self Serviced address, product, discount, variant and quantity changes
Create easy one click upsells on the Thank You and Order Status pages
Automatic Unpaid Edit rollbacks
Allow customers to request cancellation, generate invoices or contact support

Pros

Empowers customers to edit their orders directly without needing support, reducing the number of support tickets
Allows for seamless updating of shipping addresses, phone numbers, or names through an intuitive portal
Embeddable into any email or webpage, ensuring brand consistency and a seamless user experience
Immediate syncing of all edits with the inventory management system, maintaining accuracy and up-to-date order details
Customizable deadlines for customer edits to fit different business needs
Enhances customer service by allowing self-service order changes

Cons

Dependent on the customer's ability to use the portal correctly, which may lead to user errors
Limited scope of edits (primary contact details and shipping address), may not suffice for all customer needs
Potential need for additional staff training to handle exceptions or edge cases not covered by the app
Integration with some inventory management systems might require additional configuration
May increase the risk of fraudulent changes if not adequately secured

Top Helpful Reviews

NineTwoFive

Apr 21, 2025 on Shopify

The app owner is definitely making something big. Both front end and back end look really good and work as a charm. Must have to defer some of your customer support tickets.

Dshop.com.au

Mar 17, 2025 on Shopify

Absolutely love this app! It’s so easy to use and includes all the features you need for order editing. Highly recommend it to anyone looking for a reliable solution. Keep up the fantastic work!

Cornier

Mar 14, 2025 on Shopify

Dear Nick. Thank you so much. You help me very much. This app cleared almost my matters about Shopify orders and make me have more free time from solving Customer Inquiries.

Coseytown Flowers

Feb 27, 2025 on Shopify

I love putting the power back in my customers hands! Perfect balance of needed features and good UI/UX for merchant and customers without the overwhelm. It's obvious the team at OE knows where to focus for maximum impact while keeping the integrity of your orders paramount. TLDR: Great app, great price and truly unrivaled service. How often can you say that? Do yourself a favor - stop the search and click Install.

Art of Mondays

Feb 25, 2025 on Shopify

Honestly not sure why this app hasn't existed before. We saved money instantly by reducing the hours needed with our customer support reps, and the upsell feature is a nice bonus to increase LTV. User friendly and a no-brainer if you get a lot of support tickets.

Let's Wander

Feb 24, 2025 on Shopify

Best order editing app on the store. Have tried multiple others and this is by far the best. Works smoothly, does what it promises and doesn't bug/crash.

PowerBlock

Jan 30, 2025 on Shopify

An absolutely amazing app that does exactly what it should and more! We have a small use case for simply letting our customers change their shipping address after they order. Sometimes autofill was causing them to enter the wrong address. Customers can download an invoice as a pdf, which is an added bonus as well!

NITORI INDIA

Jan 18, 2025 on Shopify

Ebb: Order Editing is an excellent app for Shopify merchants, offering seamless customer-driven edits such as address updates, order cancellations, modifications, and contact detail changes—all in real time. With responsive customer service and time-saving features, it’s a must-have for efficient order management!

Medusafilters

Jan 12, 2025 on Shopify

It saves us a lot of work with the customer! very nice and friendly support, easy to use and very beneficial for our store

Et Hop dans la Poche !

Jan 08, 2025 on Shopify

Super application ! Presque indispensable pour gagner du temps, le support technique est 100% compétant et hyper réactif. Je recommande +++

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