Order Editing Post Purchase

Develop by Penida

Free App

Let Customer edit their orders : cancel, upsell, refund, etc.

Edit order details

Enhance satisfaction

Update shipping info

Track order changes

About Order Editing Post Purchase

Launched Oct 21, 2024

Built by Penida

Email :

[email protected]

Address

14 RUE CHARLES V, PARIS, 75004, FR

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Let customers edit orders post-purchase. Reducing cancellations and support tickets.

Empower your customers to easily modify their orders after checkout with our Shopify order editing app. Whether they need to update shipping details, change product variants, or adjust quantities, our solution offers flexibility without the need for cancellations or refunds. It reduces customer support requests & enhances satisfaction. Please be aware that if your store uses the manual payment capture method, secondary payments added to edited orders may need to be captured separately

Edit order details post-purchase with ease.
Update shipping info, product variants, or quantities.
Reduce cancellations and avoid unnecessary refunds.
Track all order changes for more accuracy and management.
Enhance customer satisfaction with flexible order modifications.

Pros

Empowers customers to modify their orders post-purchase, enhancing flexibility
Reduces the need for cancellations and unnecessary refunds
Decreases customer support requests by allowing self-service order modifications
Enhances customer satisfaction with the ability to update shipping info, product variants, or quantities
Tracks all order changes for increased accuracy and management

Cons

Stores using manual payment capture may need to capture secondary payments separately after order edits
Potential complexity in manually handling secondary payments if the business does not automate this process