Octocom AI CX & CS suite

Develop by Octocom LTD

$200

/ Month

14 Days Free Trial

Streamline support with 24/7 AI for enhanced customer experience.

Personalized recommendations

Order management

24/7 ai support

Conversational ai

Omnichannel connectivity

Catalog scanning

Reduced ticket volume

About Octocom AI CX & CS suite

Launched Aug 21, 2024

Built by Octocom LTD

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Description

Improve customer experience and support with AI to boost sales, build loyalty, and reduce costs.

Is your support team overwhelmed by repetitive inquiries? Octocom’s 24/7 conversational AI handles both pre-sale and post-sale questions, from product recommendations and delivery queries to order changes and returns. By reducing ticket volume and response times, and integrating with Gorgias, Zendesk, and other help desks, Octocom frees up your team to focus on critical tasks, while increasing customer conversions and loyalty.

AI Post sale support: order management, order tracking, product usage
Personalized product recommendations for potential customers
24/7 Answers to questions about product features, availability, specifications
AI constantly reads and scans your catalog and website so it's always up-to-date
Omnichannel connectivity: Email, Instagram, Whatsapp, Messenger, Telegram

Pros

24/7 availability of AI customer support streamlines customer experience.
Reduces ticket volume and response times by handling repetitive inquiries.
Supports both pre-sale and post-sale queries, enhancing customer satisfaction.
Integrates seamlessly with major help desk platforms like Gorgias and Zendesk.
Frees up customer support teams to focus on critical tasks.
Increases customer conversions and loyalty through prompt responses.
Provides personalized product recommendations, enhancing user engagement.
AI is constantly updated with the latest product catalog and website data.
Omnichannel connectivity allows for interaction through various platforms like Email, Instagram, Whatsapp, Messenger, and Telegram.

Cons

Potential dependency on AI may affect handling of complex customer issues.
Integration processes with help desks might require initial setup and adjustments.
Customers who prefer human interaction might find pure AI responses less satisfactory.