Shopify Help desk integration apps 2025

Octocom AI CX & CS suite

$200 / Month

Streamline support with 24/7 AI for enhanced customer experience. Show more

Octocom AI CX & CS Suite is a comprehensive solution designed to streamline customer support by leveraging advanced conversational AI. Operating 24/7, it efficiently handles both pre-sale and post-sale inquiries, covering a wide array of topics such as product recommendations, delivery queries, order changes, and returns. This intelligent tool significantly reduces ticket volume and response times, allowing your support team to devote more attention to critical tasks. Seamlessly integrating with popular help desks like Gorgias and Zendesk, Octocom enhances customer engagement and satisfaction. Whether it's managing orders or providing personalized product suggestions, the AI system keeps itself updated by continuously scanning your catalog and website. With its omnichannel connectivity, Octocom ensures users get fast, accurate assistance across platforms like email, Instagram, WhatsApp, Messenger, and Telegram.

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Personalized recommendations

Order management

24/7 ai support

Conversational ai

Omnichannel connectivity

Catalog scanning

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Sidr Zendesk and Gmail Macros

7.4

2 Reviews

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Use placeholders in your Zendesk and Gmail help desk messages Show more

Sidr Zendesk and Gmail Macros is an innovative app designed to streamline customer support processes by automating macro messages with Shopify variables. With this tool, help desk agents using platforms like Zendesk can effortlessly incorporate essential order details, such as item names and order numbers, directly into their responses. This eliminates the tedious task of switching between Shopify and the help desk system to manually copy and paste order information, thereby increasing efficiency and reducing response times. The app provides a comprehensive list of Shopify placeholders, empowering support teams to craft precise and personalized responses with ease. Additionally, users can preview their responses directly within the Zendesk and Gmail side app, ensuring accuracy and coherence before sending. Seamless integration with both Zendesk and Gmail makes this app an indispensable tool for any business looking to enhance their customer support experience.

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Seamless integration

Shopify placeholders

Preview responses

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eDesk

(1/5)

1 Reviews

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Centralized AI Help Desk: Streamline eCommerce support with eDesk's powerful features. Show more

eDesk is an AI-powered help desk designed to streamline eCommerce customer service by centralizing all customer queries and order details into a single, user-friendly dashboard. Its intelligent system classifies incoming messages based on various criteria such as content and order status, allowing for easy prioritization and assignment to team members. With seamless integration across all marketplaces and sales channels, eDesk provides a comprehensive view of customer interactions, automatically attaching relevant product, order, and delivery information to each query. The app's AI-powered sentiment analysis offers insights into customer mood, while at-a-glance message summaries provide a quick overview of interaction threads. Additionally, eDesk enhances efficiency with advanced templates and an innovative HandsFree feature, suggesting appropriate responses or automatically handling specific queries without user intervention. This makes eDesk a valuable tool for improving response times and ensuring customer satisfaction across all eCommerce platforms.

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Automated responses

Centralized dashboard

Sentiment analysis

Advanced templates

Ai message classification

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Product Desk

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"Streamline product data management for BigCommerce, tailored for automotive needs." Show more

Product Desk is an intuitive Product Information Management (PIM) application designed to streamline the management of your product data, specifically for seamless integration with BigCommerce. Tailored for the automotive industry, it excels in handling ACES and PIES standards, ensuring your product information meets industry requirements. Its direct out-of-the-box connection to BigCommerce empowers your team to operate at their own pace, eliminating the need to rely on third-party interventions for customizations. The app features a comprehensive Wiki, enabling even non-technical users to efficiently utilize and manage the system without developer assistance. By simplifying importing, editing, and syncing processes, Product Desk enhances operational efficiency and supports smooth product data handling. This tool optimizes your team's workflow, allowing you to focus on growing your business rather than technical complexities.

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User-friendly interface

No developer needed

Product data management

Automotive optimization

Aces & pies integration

Ymm integration

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Obor Desk Dropshipping

8.2

1 Reviews

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Source quality products and fulfil your orders with ease Show more

Obor Desk Dropshipping is a comprehensive app designed to simplify the complexities of working with factories by managing sourcing, branding, and order fulfillment for your products. By taking on these operational tasks, the app allows you to focus solely on marketing and growing your store. You'll have direct access to an account manager who is ready to assist with any inquiries or challenges, ensuring a smooth workflow. With features like auto order processing and tailored branding solutions available at low minimum order quantities, it's never been easier to personalize your packaging. The app also offers fast shipping options, enabling you to select the best shipping line to meet your store's needs. Overall, Obor Desk Dropshipping streamlines your e-commerce operations, making it an ideal partner for your business success.

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Order processing automation

Fast shipping options

Easy branding solutions

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Slingshot Automotive

$49-$199 / Month

(3.3/5)

6 Reviews

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Start your automotive parts desk today! Show more

Slingshot Automotive is an advanced app designed for garage and speed shop owners to efficiently manage and sell automotive parts from a wide array of distributors and manufacturers. Featuring seamless integration, users can connect with multiple automotive warehouse distributors to ensure they have access to a diverse range of parts. The app stands out with its automatic inventory and price synchronization, ensuring your store always reflects the latest data. It intelligently updates your inventory by adding new parts and removing discontinued ones. Customization options allow you to tailor product titles, descriptions, and other fields according to your specific branding needs. Moreover, with a fitment filtering system, you can focus on specific automotive styles like European, JDM, American Muscle, or Off-road. This ensures you not only meet the demands of your customer base but do so with precision.

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Automatic updates

Inventory synchronization

Connect distributors

Customizable listings

Fitment filters

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Repli Desk

$40-$250 / Month

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Streamline support: manage messages and tickets in one dashboard. Show more

Repli Desk is an innovative helpdesk application created to revolutionize customer support management. It integrates multiple communication channels—such as email, Facebook, Instagram (including comments), and live chat—into a single, convenient dashboard. With features like ticket management, automations, and detailed reporting on metrics like response times and customer satisfaction scores (CSAT), it empowers support teams to operate more efficiently. Users can benefit from intuitive ticket tagging and templated responses, enabling quicker turnarounds and consistent support. The included chat widget facilitates real-time engagement with customers, enhancing service quality and customer experience. Simplify your customer support with the all-in-one capabilities of Repli Desk today!

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Automations

Advanced reporting

Ticket management

Chat widget

Ticket tagging

Templated responses

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Simbo AI

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AI Front Desk Copilot- For Hospitals and Medical Practices Show more

Simbo AI is at the forefront of voice conversational AI, offering a sophisticated Copilot that engages with users in a natural, human-like manner. Tailored specifically for medical practices and hospitals, this innovative app facilitates seamless patient interactions over phone calls, ensuring smooth communication and enhanced user experience. With the capability to manage thousands of calls concurrently, Simbo AI's Phone Copilot delivers swift responses in under two seconds and provides multilingual support to cater to diverse patient needs. The technology is underpinned by eight patents, underscoring its commitment to responsible AI and robust safety standards. Simbo AI transforms patient communication by blending advanced technology with a human touch, setting a new benchmark in medical communication solutions.

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Multilingual support

Voice conversational ai

Simultaneous call handling

Quick response time

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ChannelReply

8.2

2 Reviews

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View order info and answer messages from your helpdesk. Show more

ChannelReply is a powerful app designed to streamline customer support and boost your productivity by integrating Shopify order information directly into your helpdesk. With ChannelReply, you can view detailed customer and order info right next to your conversations, eliminating the need to switch screens for tracking IDs or shipping statuses. This seamless integration allows you to manage support tickets more efficiently, helping you focus on selling and enhancing customer satisfaction. Take advantage of automated actions on Shopify data, like tagging high-value orders and sending personalized auto-replies, to provide prompt and tailored support. Additionally, ChannelReply allows you to consolidate order information from multiple Shopify stores into one interface, making it easier to manage and reply to customer messages and order notifications. Customize your replies even further by personalizing canned responses with specific order info, and manage critical tasks like issuing refunds or updating orders. With ChannelReply, your helpdesk becomes a powerful tool for managing customer relationships and driving sales.

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Issue refunds

Order info integration

Direct replies

Personalized autoreplies

Update order info

Identify messages

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Tipi Help

$10 / Month

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Help Desk app embedded in your store admin Show more

Tipi is an intuitive app designed to elevate customer support services for retail stores, ensuring customer satisfaction and repeat business. Its user-friendly interface is packed with powerful features that enable swift resolution of customer inquiries. Within just an hour, you can become proficient in using Tipi, allowing you to deliver exceptional and personalized support with ease. By centralizing all customer support conversations, Tipi streamlines communication, ensuring that no query goes unanswered. Assign tasks efficiently to your support team members and implement a seamless conversation workflow for better team collaboration. Integrated directly into your store's admin interface, Tipi provides a cohesive experience that simplifies the support process and enhances overall productivity.

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Streamlined workflow

Centralized support conversations

Assign support tasks

Admin interface integration

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LiveHelpNow

8.2

1 Reviews

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Enhance sales and loyalty with integrated live chat and support tools. Show more

LiveHelpNow is a comprehensive suite of online customer service tools designed to enhance sales and foster customer loyalty for businesses of all sizes. By making your sales and support teams readily accessible through live chat, text (SMS), Facebook Messenger, support tickets, or a searchable self-help portal, LiveHelpNow ensures exceptional customer interactions. Secure transactions directly from chat or email with PCI and HIPAA-compliant forms integrated into the suite. The platform allows real-time tracking and improvement of customer satisfaction (CSAT) scores through instant feedback and surveys. Even when short on staff, LiveHelpNow's Chat Bot can manage a large volume of customer requests without human intervention. With automatic translation, the app supports customers speaking any language, expanding your business's global reach. Additionally, real-time tracking of conversions influenced by customer service agents provides valuable insights into product trends and business direction. To experience the capabilities of LiveHelpNow, attend a live demo or contact them at 877-548-3001.

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Social media integration

Email support

Real-time feedback

Real-time conversion tracking

Automated translation

Sms support

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Outvio Exchanges and Helpdesk

$125-$250 / Month

(3.4/5)

28 Reviews

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Post-checkout automations for a great shopping experience Show more

Exchanges & Returns by Outvio is a comprehensive Shopify app that streamlines the management of product exchanges and returns for e-commerce businesses. With a user-friendly, fully branded self-service portal, customers can easily process their returns or exchange requests, enhancing their overall shopping experience. The app not only focuses on returns but also automates the entire post-purchase workflow, including order fulfillment, shipping, tracking, and customer communication. Outvio supports exchanges for both the same or different products and offers customizable return reasons and flows. It incentivizes store credit refunds and simplifies logistics with built-in pickup and return label generation. Additionally, the app provides smart fulfillment and shipping options with over 90 courier integrations and automates customer communication through email, SMS, and WhatsApp, ensuring seamless interactions and prompt support for delivery incidents.

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Shipping automation

Returns management

Exchanges management

Automated emails

Automated sms

Branded tracking

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HelpDesk for Ecommerce support

$34-$59 / Month

8.2

1 Reviews

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Automated help desk for smart, team-based ticket resolution Show more

HelpDesk for Ecommerce Support is a comprehensive platform designed to enhance customer service by centralizing all communications such as emails, website forms, and chats into a single, secure inbox. By leveraging AI and automation, the app ensures rapid, multichannel response capabilities, minimizing customer wait times and enhancing service efficiency. Its seamless integration with popular apps allows it to fit effortlessly into existing workflows, improving process continuity. The app's advanced collaboration features enable teams to organize work better and respond to queries more swiftly, boosting overall productivity. With access to customer purchase history, HelpDesk enables support agents to offer personalized responses, fostering trust and nurturing long-term customer relationships. Additionally, the platform's intuitive workflows, macros, and AI-driven tools help automate ticket resolutions and streamline communication, ensuring professional consistency.

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Automated responses

Team collaboration

Centralized inbox

Purchase history access

Ai ticket summaries

Custom message design

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RightAway Marketing & Helpdesk

$59-$199 / Month

1 Reviews

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Optimize Shopify engagement with automated WhatsApp marketing and support. Show more

RightAway Marketing & Helpdesk is a comprehensive WhatsApp marketing solution designed specifically for Shopify merchants seeking to streamline and enhance customer engagement. With RightAway, businesses can effortlessly run automated and personalized campaigns aimed at boosting sales and improving customer satisfaction. This all-in-one platform simplifies the management of key customer interactions, including abandoned cart reminders, order confirmations, promotional broadcasts, and customer support, all through the popular communication channel of WhatsApp. By automating these processes, RightAway not only improves customer engagement but also helps reduce non-delivery rates (NDRs) and fraud through cash on delivery (COD) confirmations. Additionally, the app offers an omnichannel inbox, seamlessly integrating WhatsApp, Email, and Instagram, which allows for efficient customer service management across multiple platforms. Whether for small brands or large enterprises, RightAway is a powerful tool for enhancing conversion rates and building stronger customer relationships.

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Automated campaigns

Personalized broadcasts

Omnichannel inbox

Cart recovery messages

Order tracking notifications

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Tidio ‑ Live Chat & AI Chatbot

$29-$39 / Month

7.2

851 Reviews

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Live Chat boosted with Chatbots for the best customer support Show more

Tidio Live Chat & AI Chatbots is a robust customer experience platform designed to enhance online store interactions and convert passive visitors into active buyers. It offers ready-to-use sales and support chatbots that can answer common customer queries instantly, helping to increase revenue. By centralizing all customer communications, Tidio serves as a simple yet powerful helpdesk solution for businesses. The app integrates seamlessly with Shopify, allowing users to add it with just a single click, enhancing efficiency through dedicated features. Users can communicate with visitors through live chat, swiftly resolving issues and proactively boosting sales. Additionally, the Lyro AI bot works alongside human agents to automatically address customer questions. Tidio also offers functionalities like cart previews, order history checks, and product recommendations directly in the chat, as well as a straightforward ticketing system for managing customer requests.

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Product recommendations

Ai-powered chatbots

Visitor engagement

Live chat interaction

Sales boosting chatbots

Common questions resolving

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Intercom: AI Customer Service

$39-$139 / Month

8.7

10 Reviews

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Engage customers with friendly live chat and targeted messages Show more

Intercom is a dynamic app designed to streamline customer interactions by enabling self-service order status checks directly within your product. Customers can effortlessly check the status of their orders by entering their email or order number, significantly reducing the influx of inquiries directed at your support team. This feature empowers customers and allows support representatives to focus on more complex issues. During live conversations, support reps can instantly access order details within the Intercom Inbox, enhancing their ability to resolve customer inquiries efficiently. By integrating this app, businesses can offer a more seamless and satisfying customer experience, keeping both customers and support teams informed and engaged. Intercom effectively minimizes repetitive questions, saving valuable time while maintaining high-quality customer service interactions.

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Customer engagement

Live chat

Order status

Self-service

Quick inquiries

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Answer AI Chatbot & Live Chat

$19-$499 / Month

8

12 Reviews

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Retain more customers by giving personalised order support Show more

Answer Ai Ltd is a powerful app designed to instantly address support and sales questions, helping retailers convert more customers and boost retention rates. By automatically integrating with your store orders, the app's chat assistant efficiently handles customer order inquiries, offering a seamless support experience. Our satisfied customers have consistently reported significant reductions in support workload after implementing our solution. The app facilitates a quick setup, allowing you to configure FAQs and essential content in just 30 minutes, saving valuable time. Whether dealing with straightforward sales queries or complex issues, Answer Ai Ltd effectively manages them to ensure customer satisfaction. We are confident in our service, offering a guarantee: if you don't meet your support reduction targets, we provide app credit as a reassurance of the app's value.

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Easy setup

Instant answers

Automated order inquiries

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LiveChat: Live Chat App

$24-$69 / Month

9.1

44 Reviews

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Live Chat with Help Desk and Product Recommendations Show more

LiveChat: Live Chat App is designed to enhance the shopping experience on Shopify by enabling instant communication and proactive engagement with customers. This app allows store owners to interact with visitors using pre-set messages tailored to specific browsing behaviors, ensuring that potential buyers receive timely and relevant information while on your site. By offering discount codes and special promotions based on visitor actions on particular pages, LiveChat encourages conversions and boosts sales. The app also provides insights into customer activities by showing real-time cart previews and accessing order histories, allowing for personalized recommendations and improved customer service. Further enhancing its functionality, LiveChat integrates seamlessly with popular messaging apps like Messenger and WhatsApp, expanding your reach and interaction possibilities. This comprehensive tool not only facilitates immediate customer support but also fosters an engaging and personalized shopping experience from day one.

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Product recommendations

Discount codes

Order history

Pre-set messages

Cart preview

Messaging integration

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AMP: FAQ Page & Help Center HQ

$19.99 / Month

8.2

17 Reviews

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Help center: Faq page & Faq tabs to cut down on support email. Show more

FAQ Page & Help Center HQ is a dynamic app designed to enhance customer support by providing immediate answers from a comprehensive Frequently Asked Questions (FAQ) and Q&A page. By leveraging an effective help center, businesses can address numerous customer queries, reducing the need for direct email communication. This innovative tool collects valuable satisfaction data, enabling businesses to identify which questions need better answers and uncover what's causing customer dissatisfaction. HelpHQ features insta-search functionality, delivering instant answers as users type their questions, further improving the user experience. Its powerful editor simplifies the creation of help articles and FAQ pages, while customization options ensure the FAQ page aligns perfectly with a brand's aesthetic. Seamlessly integrated into a familiar dashboard, HelpHQ also collects customer feedback through simple emoji interactions, providing insightful data to continuously refine support content.

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Seamless integration

Customer feedback

Insta-search answers

Powerful editor

Customizable faq

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Order Desk

$20-$125 / Month

8

22 Reviews

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Custom Order Management Show more

Order Desk is a comprehensive order management app designed to streamline and automate the order fulfillment process for merchants, artists, and suppliers. Its powerful Rule Builder allows users to create automated workflows tailored to their specific needs, reducing manual effort and increasing efficiency. With access to hundreds of integrated services, Order Desk seamlessly connects with shopping carts, marketplaces, print on demand partners, shipping companies, and CRMs, offering robust customization options to suit unique business processes. The app's Rules Engine lets users effortlessly automate orders based on any set criteria, enhancing operational flexibility and adaptability. Whether you're managing a small business or handling large-scale operations, Order Desk provides the tools necessary for a smooth and efficient order workflow. Its versatility and extensive integration capabilities make it an essential resource for anyone looking to optimize their order management system.

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Customizable workflows

Rule builder automation

Hundreds of integrations

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Shopify Help desk integration apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 1 Apps

Octocom AI CX & CS suite

Sidr Zendesk and Gmail Macros

eDesk

Product Desk

Obor Desk Dropshipping

Slingshot Automotive

Repli Desk

Simbo AI

ChannelReply

Tipi Help

LiveHelpNow

Outvio Exchanges and Helpdesk

HelpDesk for Ecommerce support

RightAway Marketing & Helpdesk

Tidio ‑ Live Chat & AI Chatbot

Intercom: AI Customer Service

Answer AI Chatbot & Live Chat

LiveChat: Live Chat App

AMP: FAQ Page & Help Center HQ

Order Desk