LiveChat: AI live chat by Text

Name: LiveChat: AI live chat by Text Introduction Video
Uploaded: 2024-04-03T12:48:04Z
Duration: 1 min 33 s
Description: Live Chat with Help Desk and Product Recommendations

Develop by Shopify

$24-$69

/ Month

14 Days Free Trial

Live Chat with Help Desk and Product Recommendations

Product recommendations

Discount codes

Order history

Pre-set messages

Cart preview

Messaging integration

About LiveChat: AI live chat by Text

Launched Nov 29, 2017

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Convert chats into sales: AI live chat with built-in helpdesk, chatbots & knowledge base.

With one live chat platform, you can talk to shoppers as they browse, suggest products they’ll love, and drop in discounts that keep carts moving. Let AI chatbots handle the quick questions so your team can focus on chats that actually close sales. A built-in helpdesk and knowledge base let you manage support requests and provide self-service answers without extra tools. You also see what’s in a user's cart and their past orders right inside LiveChat, so every response feels personal.

AI Copilot assistant: Get instant AI-powered replies that speed up support.
200+ integrations: Chat with customers via Messenger, WhatsApp, and more.
Proactive customer engagement: Reach shoppers with timely deals and updates.
Product recommendations: Suggest items that link directly to product pages.
Checkout chat support: Assist buyers during checkout to reduce abandoned carts

Pros

Immediate engagement with shoppers using pre-set messages
Capability to send discount codes based on visitor behavior
Access to customer details like cart content and order history
Possibility to send product recommendations linking directly to product pages
Real-time cart preview feature
Engage shoppers with coupons, deals, and announcements
Integration with popular messaging apps like Messenger and WhatsApp

Cons

Potential for intrusive experience if messages are too frequent
Requires monitoring and ongoing management to maintain effectiveness
Dependence on predefined criteria which may not cover all shopper behaviors
Possibility of technical issues or glitches during integration with other apps

Top Helpful Reviews

PraiseBanners™

Nov 17, 2025 on Shopify

We have found this app to be pretty powerful, but there are add-ons that you may need which are additional monthly fees. The app is pretty intuitive.

G-Form.com

Oct 01, 2025 on Shopify

Michael provided quick and informative responses to help us get LiveChat working well with our store in coordination with ChatBot.

SwitchBot EU

Jun 03, 2025 on Shopify

Very good app, it is good and easy to use, the customer support is very professional and timely, i recommend it to everyone!

UpDown Desk

May 27, 2025 on Shopify

LiveChat is a positive addition to our eCommerce store, helping with maximising sales and customer satisfaction. The support provided by LiveChat to backup their product has been exceptional.

Norka Living

Apr 01, 2025 on Shopify

Great customer service! Our agent Darek was so patient with us and tried his best to come up with a solution to our log in problem. 5 over 5 stars!!

Swyft

Mar 03, 2025 on Shopify

We've used this platform for over 16 months and can't fault it. From a technical side it's always stable and the support is second to none (except ours ;) ). Can't work out how to make the chat behave how you want? Just ask them! I have fielded several questions about how to change certain aspects to suit our business and the technical advice is always top notch, often receiving multiple different ways to solve one problem. Keep doing what you do guys, it's a pleasure to work with you

GG

Feb 06, 2025 on Shopify

App is easy and convenient for customers to use, makes it easy to assist by showing exactly all relevant information, including their recently viewed store pages and products, as well as what's in their cart. LiveChat customer support is prompt and friendly, Grzesiek solved our problem immediately!

Flooring 4 Less Online

Jan 30, 2025 on Shopify

Seamus was a huge help! We were having some issues with some features on LiveChat and he took so much time to help me figure out what was causing it. He gave me step by step instructions on different troubleshooting options until we finally found the issue. It ended up being a quick and easy fix!! Everything is working the way it should now! Thank you again for your help!

ENDER LEGARD

Jan 27, 2025 on Shopify

Used since 2016 and still our 'go-to' chat app. All the features we need with a very well laid-out interface. And support - if you need it - is instant and super efficient.

TurkstraLumberLtd

Dec 18, 2024 on Shopify

Linking LiveChat to our Shopify store was very simple to set up, and the tools we use to help our customers were simple and intuitive to use from day 1. The Automations available through LiveChat have raised our customer service levels, allowing us to send the right message, to the right customer at the right time.

View all reviews

LiveChat: AI live chat by Text

About LiveChat: AI live chat by Text

Built by Shopify

Related Categories

ZB: Exit Intent Pop up Window

Introduction Video

Description

Convert chats into sales: AI live chat with built-in helpdesk, chatbots & knowledge base.

Pros

Cons

Top Helpful Reviews

PraiseBanners™

G-Form.com

SwitchBot EU

UpDown Desk

Norka Living

Swyft

GG

Flooring 4 Less Online

ENDER LEGARD

TurkstraLumberLtd

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