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9.1
Octocom AI CX & CS suite logo

Octocom AI CX & CS suite

Develop by Shopify

$200

/ Month
14 Days Free Trial

Streamline support with 24/7 AI for enhanced customer experience.

Personalized recommendations
Order management
24/7 ai support
Conversational ai
Omnichannel connectivity
Catalog scanning
Reduced ticket volume
5 Reviews
9.1

About Octocom AI CX & CS suite

Launched Aug 21, 2024

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Description

Improve customer experience and support with AI to boost sales, build loyalty, and reduce costs.

Is your support team overwhelmed by repetitive inquiries? Octocom’s 24/7 conversational AI handles both pre-sale and post-sale questions, from product recommendations and delivery queries to order changes and returns. By reducing ticket volume and response times, and integrating with Gorgias, Zendesk, and other help desks, Octocom frees up your team to focus on critical tasks, while increasing customer conversions and loyalty.

Is your support team overwhelmed by repetitive inquiries? Octocom’s 24/7 conversational AI handles both pre-sale and post-sale questions, from product recommendations and delivery queries to order changes and returns. By reducing ticket volume and response times, and integrating with Gorgias, Zendesk, and other help desks, Octocom frees up your team to focus on critical tasks, while increasing customer conversions and loyalty. more
  • AI Post sale support: order management, order tracking, product usage
  • Personalized product recommendations for potential customers
  • 24/7 Answers to questions about product features, availability, specifications
  • AI constantly reads and scans your catalog and website so it's always up-to-date
  • Omnichannel connectivity: Email, Instagram, Whatsapp, Messenger, Telegram

Pros

  • 24/7 availability of AI customer support streamlines customer experience.
  • Reduces ticket volume and response times by handling repetitive inquiries.
  • Supports both pre-sale and post-sale queries, enhancing customer satisfaction.
  • Integrates seamlessly with major help desk platforms like Gorgias and Zendesk.
  • Frees up customer support teams to focus on critical tasks.
  • Increases customer conversions and loyalty through prompt responses.
  • Provides personalized product recommendations, enhancing user engagement.
  • AI is constantly updated with the latest product catalog and website data.
  • Omnichannel connectivity allows for interaction through various platforms like Email, Instagram, Whatsapp, Messenger, and Telegram.

Cons

  • Potential dependency on AI may affect handling of complex customer issues.
  • Integration processes with help desks might require initial setup and adjustments.
  • Customers who prefer human interaction might find pure AI responses less satisfactory.

Top Helpful Reviews

A1 Tech Deals

Oct 06, 2025  on Shopify

I want to thank Laurynas and Lukas from the Octocom team. They have been nothing short of excellent! The software is great, packed with features and customisation options, and their support has been outstanding from the very beginning. They even created a dedicated Slack channel for us to communicate directly, which made onboarding and ongoing support super smooth. Their responsiveness and willingness to adapt to our needs have made a real difference. Highly recommend Octocom to anyone looking for a flexible and well-supported solution!

Cosmetic Capital

Sep 24, 2025  on Shopify

Great company - Their AI-driven technology is powerful, intuitive, and genuinely makes a difference

Xtrawine

Aug 01, 2025  on Shopify

Best AI bot chat on the market. The team is truly knowledgeable and able to answer any questions. Highly recommended.

JOLIE

Jun 28, 2025  on Shopify

We've been really happy with Octocom's support! Their team helped us fine-tune the AI and made sure everything was set up correctly. We connected the AI agent to our email and social media, and it's been working great so far.

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