Octocom AI CX & CS suite

Develop by Shopify

$200

/ Month

14 Days Free Trial

Streamline support with 24/7 AI for enhanced customer experience.

Personalized recommendations

Order management

24/7 ai support

Conversational ai

Omnichannel connectivity

Catalog scanning

Reduced ticket volume

About Octocom AI CX & CS suite

Launched Aug 21, 2024

Built by Shopify

Address

Guang Zhou, GD, CN

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Improve customer experience and support with AI to boost sales, build loyalty, and reduce costs.

Is your support team overwhelmed by repetitive inquiries? Octocom’s 24/7 conversational AI handles both pre-sale and post-sale questions, from product recommendations and delivery queries to order changes and returns. By reducing ticket volume and response times, and integrating with Gorgias, Zendesk, and other help desks, Octocom frees up your team to focus on critical tasks, while increasing customer conversions and loyalty.

AI Post sale support: order management, order tracking, product usage
Personalized product recommendations for potential customers
24/7 Answers to questions about product features, availability, specifications
AI constantly reads and scans your catalog and website so it's always up-to-date
Omnichannel connectivity: Email, Instagram, Whatsapp, Messenger, Telegram

Pros

24/7 availability of AI customer support streamlines customer experience.
Reduces ticket volume and response times by handling repetitive inquiries.
Supports both pre-sale and post-sale queries, enhancing customer satisfaction.
Integrates seamlessly with major help desk platforms like Gorgias and Zendesk.
Frees up customer support teams to focus on critical tasks.
Increases customer conversions and loyalty through prompt responses.
Provides personalized product recommendations, enhancing user engagement.
AI is constantly updated with the latest product catalog and website data.
Omnichannel connectivity allows for interaction through various platforms like Email, Instagram, Whatsapp, Messenger, and Telegram.

Cons

Potential dependency on AI may affect handling of complex customer issues.
Integration processes with help desks might require initial setup and adjustments.
Customers who prefer human interaction might find pure AI responses less satisfactory.

Top Helpful Reviews

A1 Tech Deals

Oct 06, 2025 on Shopify

I want to thank Laurynas and Lukas from the Octocom team. They have been nothing short of excellent! The software is great, packed with features and customisation options, and their support has been outstanding from the very beginning. They even created a dedicated Slack channel for us to communicate directly, which made onboarding and ongoing support super smooth. Their responsiveness and willingness to adapt to our needs have made a real difference. Highly recommend Octocom to anyone looking for a flexible and well-supported solution!

Cosmetic Capital

Sep 24, 2025 on Shopify

Great company - Their AI-driven technology is powerful, intuitive, and genuinely makes a difference

Xtrawine

Aug 01, 2025 on Shopify

Best AI bot chat on the market. The team is truly knowledgeable and able to answer any questions. Highly recommended.

JOLIE

Jun 28, 2025 on Shopify

We've been really happy with Octocom's support! Their team helped us fine-tune the AI and made sure everything was set up correctly. We connected the AI agent to our email and social media, and it's been working great so far.