The cooperation has been very smooth. The staff handle issues promptly and are able to approach problems from the customer’s perspective, effectively easing customer dissatisfaction caused by situations such as lost packages or shipping delays. This has provided strong support for the brand’s logistics reliability and overall service quality.

In e-commerce operations, trivial logistics disputes are the most exhausting. xCotton Shipping Guarantee service removes this worry from our minds. Their team's professional and efficient response is like a trustworthy "after-sales steward," ensuring that every shipping dispute is quickly resolved, eliminating the need for repeated communication and wasted effort.

The best there is. All plugins should be built like this: strong, stable and easy to understand. xcotton sets the bar high.

I’ve been using the Xcotton shipping insurance plugin for a while, and it really gives me peace of mind. It integrates smoothly into the checkout process without disrupting the customer experience. The coverage is clear, and when issues like delays or lost packages happen, the handling is efficient and straightforward. Overall, it’s a reliable and hassle-free shipping protection solution.

Highly recommend this app! ! ! Before this, I had several disputes over damaged or lost packages, which made me very distressed. But since installing this app, these problems have been easily solved.

A very good app, it solves a major problem for us with abnormal orders.Must give it a five star rating

This service is a game-changer. Their communication is top-notch, and I feel completely confident with every shipment I send out. Truly reliable.

Blown away by how responsive the team is. Any question, big or small, is met with a prompt and effective solution.

XCotton's extended warranty not only reduces after-sales costs but also helps us establish healthier user expectations, making buyers feel more secure and reducing a lot of "troublesome" after-sales issues.

我们主要销售高单价机器，延保服务上线后明显减少了售后争议。买家更愿意下单，遇到问题也能通过理赔流程快速解决，对提升复购很有帮助。