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xCotton Post Purchase Guard logo

xCotton Post Purchase Guard

Develop by Shopify
Free plan available

Solutions of shipping protection, return and extended warranty

Shipping protection
Extended warranty
Reverse logistics
Ai customer service
Return solutions
Transport protection

About xCotton Post Purchase Guard

Launched Aug 06, 2024

Categories

Built by Shopify

Address

2 New Montgomery St, SAN FRANCISCO, CA, 94105, US

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Description

为商家售后的运输保障及海外退货问题提供解决方案,帮助卖家降低退货率,提升客户转化率。

通过Post Purchase Protection,商家可以选择所需要的服务,无论是商家自身的退货解决方案还是面向消费者的运输保障服务。服务功能包括AI智能客服、逆向物流及消费者所购货物的运输保护等。通过多方位的售后服务解决方案,降低卖家退货率,提升客户购物体验,增加客户转化率。

通过Post Purchase Protection,商家可以选择所需要的服务,无论是商家自身的退货解决方案还是面向消费者的运输保障服务。服务功能包括AI智能客服、逆向物流及消费者所购货物的运输保护等。通过多方位的售后服务解决方案,降低卖家退货率,提升客户购物体验,增加客户转化率。 more
  • 专业AIES系统提供降退货率策略服务
  • 提供全球退货仓、逆向物流和残值处置
  • 提供货物运输途中丢失和破损保障

Pros

  • Offers comprehensive post-purchase protection solutions
  • Includes AI intelligent customer service for enhanced support
  • Features reverse logistics and transportation protection
  • Helps reduce seller return rates through diverse after-sales services
  • Improves customer shopping experience and conversion rates
  • Includes global return warehouses and residual value disposal
  • Provides goods protection against loss and damage during transit

Cons

  • The app description is mainly in Chinese, which might limit accessibility for non-Chinese speakers
  • Details on specific functionalities and user experiences are limited

Top Helpful Reviews

TISSCARE

Oct 29, 2025  on Shopify

xCotton has effectively resolved a large portion of our after-sales issues, making it convenient for us as sellers and enhancing customer satisfaction. It truly seems tailor-made for small and medium-sized businesses.

Cyrusher E-Bikes

Oct 28, 2025  on Shopify

The xCotton Shipping Guarantee service has redefined the logistics experience between us and our customers. The support team demonstrates exceptional responsiveness and exceptional handling of shipping issues, ensuring every dispute is resolved promptly and satisfactorily. This has significantly boosted customer confidence and loyalty. We are also pleased to see that the burden of after-sales inquiries and associated operating costs have been effectively controlled. xCotton has truly achieved the perfect combination of enhancing the customer experience and alleviating the burden on merchants, creating a win-win future.

Donahugh

Oct 28, 2025  on Shopify

This service has brought us tangible value: it has not only significantly increased consumer trust and shopping satisfaction, but has also directly helped us reduce operating costs and alleviated the workload of our after-sales team. This is undoubtedly a win-win solution tailored for our merchants, allowing us to focus more on business growth.

CHUUI_Collection

Oct 21, 2025  on Shopify

xCotton's shipping guarantee is a key component in enhancing the shopping experience and building customer trust. Its dedicated support team provides reliable backing, making shopping worry-free for customers and solidifying our platform's reputation and credibility.

HYPER GOGO

Sep 26, 2025  on Shopify

This is a highly praised app. Many of my customers speak highly of it after using it. The most reassuring part is that if any purchased item is accidentally damaged, this app provides a fast claims service to protect my customers' rights and interests in a timely manner.

我的商店

Sep 24, 2025  on Shopify

The installation is super easy, and the team has been assisting us with the installation the whole time. Besides, claims processing is really fast, and many customers are willing to purchase it—it’s really great!

MERACH

Sep 24, 2025  on Shopify

Xcotton is a fantastic plugin for shipping insurance. It integrates smoothly with our store, is very easy to use, and provides customers with peace of mind during their purchase. The setup was quick, and it works flawlessly without adding any extra complexity to our operations. Since using it, we’ve seen a boost in customer trust and overall satisfaction. Highly recommended!

Artywave

Sep 24, 2025  on Shopify

The staff are both highly professional and very helpful. The installation process was straightforward, and claim requests are processed remarkably quickly. It has been instrumental in resolving many issues for us

moreborn

Sep 23, 2025  on Shopify

This app provides excellent custom solutions that have mitigated our liability for claims. Its value proposition is clearly recognized by consumers, who are showing a higher purchase intent.

Stodeer

Sep 23, 2025  on Shopify

The customer service team is incredibly responsive and walked me through every step. The claim was processed within hours, not days! This plugin truly takes the stress out of protection management.

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