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xCotton Post Purchase Guard logo

xCotton Post Purchase Guard

Develop by XCOTTON CO.
Free plan available

Solutions of shipping protection, return and extended warranty

Shipping protection
Extended warranty
Reverse logistics
Ai customer service
Return solutions
Transport protection

About xCotton Post Purchase Guard

Launched Aug 06, 2024

Categories

Built by XCOTTON CO.

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Description

为商家售后的运输保障及海外退货问题提供解决方案,帮助卖家降低退货率,提升客户转化率。

通过Post Purchase Protection,商家可以选择所需要的服务,无论是商家自身的退货解决方案还是面向消费者的运输保障服务。服务功能包括AI智能客服、逆向物流及消费者所购货物的运输保护等。通过多方位的售后服务解决方案,降低卖家退货率,提升客户购物体验,增加客户转化率。

通过Post Purchase Protection,商家可以选择所需要的服务,无论是商家自身的退货解决方案还是面向消费者的运输保障服务。服务功能包括AI智能客服、逆向物流及消费者所购货物的运输保护等。通过多方位的售后服务解决方案,降低卖家退货率,提升客户购物体验,增加客户转化率。 more
  • 专业AIES系统提供降退货率策略服务
  • 提供全球退货仓、逆向物流和残值处置
  • 提供货物运输途中丢失和破损保障

Pros

  • Offers comprehensive post-purchase protection solutions
  • Includes AI intelligent customer service for enhanced support
  • Features reverse logistics and transportation protection
  • Helps reduce seller return rates through diverse after-sales services
  • Improves customer shopping experience and conversion rates
  • Includes global return warehouses and residual value disposal
  • Provides goods protection against loss and damage during transit

Cons

  • The app description is mainly in Chinese, which might limit accessibility for non-Chinese speakers
  • Details on specific functionalities and user experiences are limited

Top Helpful Reviews

MCX Carplayer

Apr 24, 2025  on Shopify

Xcotton is the most stable insurance service we've used, with excellent compatibility that fits seamlessly into our workflow. Customers are impressed with the fast claims process, and checkout is smoother than ever. The analytics dashboard provides clear insights to optimize sales—a top-tier service for long-term partnership!

TUTTIO

Apr 24, 2025  on Shopify

Integrating Xcotton's insurance plugin into our e-commerce platform has significantly elevated our customer experience. The setup process was straightforward, and the plugin integrates flawlessly with our existing checkout system, ensuring a smooth purchasing journey for our customers.​ One of the standout features is the post-purchase protection it offers. Customers have the option to add insurance to their orders, providing them with added peace of mind. This feature has not only increased customer satisfaction but also reduced the number of post-purchase inquiries and disputes.​ The customer support from Xcotton has been exceptional. Their team is responsive and genuinely committed to ensuring that both our business and our customers have the best experience possible.​ Overall, Xcotton's insurance plugin is a valuable addition to any e-commerce platform looking to build trust and offer added value to their customers. Highly recommended!​

DeerRun-EU

Apr 23, 2025  on Shopify

Since using Xcotton, our e-commerce operation efficiency has been significantly improved. Its ease of use and stability exceeded expectations, and the various insurance plans have increased customer satisfaction and significantly reduced after-sales problems. The team responds quickly and the service is professional. I highly recommend it to sellers who are looking for a reliable tool!

Fafrees Ebike

Apr 23, 2025  on Shopify

As actual users, we are very satisfied with the performance of Xcotton. It not only simplifies the checkout process, but also reduces the customer complaint rate through smart insurance solutions, and customer feedback is more positive. It is easy to set up, cost-effective, and has good after-sales support. It is a good choice for e-commerce sellers to improve operational efficiency!

PTLOM

Apr 22, 2025  on Shopify

Xcotton integrates a variety of practical functions to provide you with a one-stop e-commerce solution. With the insurance plan you choose, customers can have a smoother shopping experience and increase their trust. Easy to set up and get started quickly, it helps sellers reduce after-sales pressure and improve overall operational efficiency. Choose Xcotton to make your e-commerce journey easier and worry-free!

CVLIFE

Apr 18, 2025  on Shopify

The Xcotton app has proven to be an invaluable tool for our business. Its user-friendly interface, extensive customization options, and ability to enhance the shopping experience for our customers have been key advantages. With the app, customers feel more confident purchasing higher-priced items, which has positively impacted our sales. Additionally, the technical support provided by the Xcotton team is prompt, and their after-sales service is dependable.

Hexgaming.com

Apr 18, 2025  on Shopify

Xcotton redefines the transportation protection experience! No complicated operations are required, and it is easy to connect to your e-commerce platform. The intelligent system automatically recommends the most suitable insurance plan for each order, allowing customers to enjoy personalized protection. Since using it, customers' trust in logistics services has been significantly enhanced, and after-sales problems have been significantly reduced. Transparent and reasonable pricing, coupled with 24-hour professional customer service support, provides worry-free escort for each of your packages. Choose Xcotton and make peace of mind part of the transaction!

Meletrix

Apr 18, 2025  on Shopify

Xcotton creates a new transportation protection model for e-commerce sellers! Easy installation, seamless integration with store systems, and flexible customization of insurance plans based on product characteristics and delivery requirements. Customers are more willing to place orders because of this thoughtful protection, and the store's reputation continues to improve. Whether it is daily packages or high-value orders, Xcotton can provide reliable support and cooperate with the efficient customer service team to quickly respond to needs. No additional burden, immediately start a higher quality consumer experience!

HOVSCO

Apr 17, 2025  on Shopify

As a Shopify merchant, I recently started using the Xcotton plugin, and the overall experience is very good. The after-sales guarantee is very good: customers can apply for claims by themselves after the order is completed. The system also provides a "transportation guarantee" function, which effectively reduces refund disputes caused by lost or damaged items. It is suitable for cross-border merchants and has higher customer satisfaction.

JDY Performance

Apr 15, 2025  on Shopify

xCotton Post Purchase Guard is a fantastic addition to my Shopify store! Easy to install and set up, it offers customers peace of mind with post-purchase protection, reducing refund requests and boosting satisfaction. The app is user-friendly, with a straightforward interface and helpful analytics. Plus, the customer support is top-notch. Highly recommend for any Shopify store looking to enhance customer trust and loyalty!

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