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xCotton Post Purchase Guard logo

xCotton Post Purchase Guard

Develop by XCOTTON CO.
Free plan available

Solutions of shipping protection, return and extended warranty

Shipping protection
Extended warranty
Reverse logistics
Ai customer service
Return solutions
Transport protection

About xCotton Post Purchase Guard

Launched Aug 06, 2024

Categories

Built by XCOTTON CO.

Zotabox Pop Up & Coupon logo
(21 Reviews)
  • Sponsored

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Description

为商家售后的运输保障及海外退货问题提供解决方案,帮助卖家降低退货率,提升客户转化率。

通过Post Purchase Protection,商家可以选择所需要的服务,无论是商家自身的退货解决方案还是面向消费者的运输保障服务。服务功能包括AI智能客服、逆向物流及消费者所购货物的运输保护等。通过多方位的售后服务解决方案,降低卖家退货率,提升客户购物体验,增加客户转化率。

通过Post Purchase Protection,商家可以选择所需要的服务,无论是商家自身的退货解决方案还是面向消费者的运输保障服务。服务功能包括AI智能客服、逆向物流及消费者所购货物的运输保护等。通过多方位的售后服务解决方案,降低卖家退货率,提升客户购物体验,增加客户转化率。 more
  • 专业AIES系统提供降退货率策略服务
  • 提供全球退货仓、逆向物流和残值处置
  • 提供货物运输途中丢失和破损保障

Pros

  • Offers comprehensive post-purchase protection solutions
  • Includes AI intelligent customer service for enhanced support
  • Features reverse logistics and transportation protection
  • Helps reduce seller return rates through diverse after-sales services
  • Improves customer shopping experience and conversion rates
  • Includes global return warehouses and residual value disposal
  • Provides goods protection against loss and damage during transit

Cons

  • The app description is mainly in Chinese, which might limit accessibility for non-Chinese speakers
  • Details on specific functionalities and user experiences are limited

Top Helpful Reviews

FREESKY eBike EU

Jun 11, 2025  on Shopify

Xcotton's claims process is incredibly efficient—problems are handled in no time, cutting down on back-and-forth. The team is always quick to respond and goes above and beyond. A truly hassle-free experience!

Redtop

May 29, 2025  on Shopify

"Xcotton's claims process is fast—issues resolved quickly, reducing support workload. Super responsive team, smooth and efficient. Highly recommended!"

AWOL Vision

May 28, 2025  on Shopify

From installation to daily use, it has exceeded expectations! It can flexibly select the coverage and generate claim data. The recent claims cases have been successfully settled. The customers are satisfied and we are relieved. I highly recommend it to my peers!

VITABAYA

May 28, 2025  on Shopify

This plugin is perfectly integrated into our Shopify workflow and can be configured very quickly. The most surprising thing is the improvement in customer trust - after displaying the insurance logo on the product page, the customer complaint rate dropped significantly and the conversion rate increased. For sellers who pay attention to their brand image, this is definitely a value-added service that is worth the money!

happyrunsports

May 28, 2025  on Shopify

Xcotton’s claims service is fast and rock-solid! Issues get resolved in seconds, drastically reducing our customer service workload. Their support team is incredibly responsive—quick to address any questions with seamless efficiency. Highly recommended for teams that value speed and smooth operations!

Akkogear.eu

May 28, 2025  on Shopify

Xcotton has become a valuable asset for our e-commerce business. Its seamless compatibility and ease of use are impressive. We offer a variety of insurance plans, and customers experience a smooth checkout process. Since implementing it, customer feedback has improved significantly and our order dispute rate has dropped. It's cost-effective and straightforward to set up. Highly recommended for any seller looking to boost efficiency!

SENSELASHES

May 27, 2025  on Shopify

Xcotton’s claims service sets the gold standard—lightning-fast approvals, hassle-free processing, and exceptional client support. A game-changer for businesses prioritizing efficiency and customer satisfaction!

ACMER

May 27, 2025  on Shopify

After using the xcotton insurance plug-in, the after-sales risk of cross-border orders has been significantly reduced. The operation is simple and does not require manual intervention, which really helps us save time and cost in handling disputes. The customer service team responds quickly and solves problems professionally and efficiently. It is an essential tool for cross-border merchants to avoid risks!

Inyouths

May 22, 2025  on Shopify

Xcotton has proven to be an incredibly reliable insurance partner, delivering unmatched stability and seamless integration with our operations. Clients consistently praise the lightning-fast claim approvals, and the streamlined checkout experience enhances customer satisfaction. The intuitive analytics platform offers actionable data to drive sales growth, making it a premium choice for sustainable business collaboration!

Oukitel Store

May 22, 2025  on Shopify

It's a very good insurance plugin, it's an option for the customer to purchase insurance that will pay out if something is missing during transport. I really like their logistics insurance service. I've had instances of missing logistics. They pay out quickly. If the customer reaches out to the insurance they also contact us first to make sure and take care of the customer. They are great and I highly recommend this company and plugin. Especially for high volume products. I recommend installing it for all of them. Translated with DeepL.com (free version)

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