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xCotton Post Purchase Guard logo

xCotton Post Purchase Guard

Develop by Shopify
Free plan available

Solutions of shipping protection, return and extended warranty

Shipping protection
Extended warranty
Reverse logistics
Ai customer service
Return solutions
Transport protection

About xCotton Post Purchase Guard

Launched Aug 06, 2024

Categories

ZB: Facebook & Messenger Chat logo
(17 Reviews)
  • Sponsored

Support your customers quickly using Facebook Live Chat.

Description

为商家售后的运输保障及海外退货问题提供解决方案,帮助卖家降低退货率,提升客户转化率。

通过Post Purchase Protection,商家可以选择所需要的服务,无论是商家自身的退货解决方案还是面向消费者的运输保障服务。服务功能包括AI智能客服、逆向物流及消费者所购货物的运输保护等。通过多方位的售后服务解决方案,降低卖家退货率,提升客户购物体验,增加客户转化率。

通过Post Purchase Protection,商家可以选择所需要的服务,无论是商家自身的退货解决方案还是面向消费者的运输保障服务。服务功能包括AI智能客服、逆向物流及消费者所购货物的运输保护等。通过多方位的售后服务解决方案,降低卖家退货率,提升客户购物体验,增加客户转化率。 more
  • 专业AIES系统提供降退货率策略服务
  • 提供全球退货仓、逆向物流和残值处置
  • 提供货物运输途中丢失和破损保障

Pros

  • Offers comprehensive post-purchase protection solutions
  • Includes AI intelligent customer service for enhanced support
  • Features reverse logistics and transportation protection
  • Helps reduce seller return rates through diverse after-sales services
  • Improves customer shopping experience and conversion rates
  • Includes global return warehouses and residual value disposal
  • Provides goods protection against loss and damage during transit

Cons

  • The app description is mainly in Chinese, which might limit accessibility for non-Chinese speakers
  • Details on specific functionalities and user experiences are limited

Top Helpful Reviews

kovobike

Dec 26, 2025  on Shopify

Seamless integration and a smooth claims process. It has drastically reduced post-purchase disputes for us.

Procolored-EU

Dec 26, 2025  on Shopify

The insurance services are comprehensive and well-thought-out. The support staff respond quickly and are very helpful, enabling swift issue resolution. The user experience has been excellent so far!

PETLIBRO

Dec 25, 2025  on Shopify

The value of the xCotton Shipping Guarantee service extends beyond resolving individual disputes. By systematically handling a large volume of logistics disputes, it provides us with valuable operational data and risk profiles. Its efficient processing not only immediately reassures consumers and reduces our operating costs and after-sales pressure, but also transforms these "problem scenarios" into analyzable "decision-making bases.

WOLFBOX

Dec 24, 2025  on Shopify

The app integrates seamlessly with our store. The shipping insurance gives both customers and merchants peace of mind, and the support team is very responsive.

mukiya

Dec 24, 2025  on Shopify

Since offering insurance at checkout, we've seen a noticeable increase in average order value. A no-brainer for sales!

Ca.minisforum

Dec 24, 2025  on Shopify

This is a great app. The staff are very responsible, patient, and helpful, and they actively resolve any issues that arise. They also release special themes for holidays, which are very attractive. It's definitely an app worth downloading.

AUKEY Official

Dec 23, 2025  on Shopify

Good! Through proactive guarantees and professional dispute resolution capabilities, it transforms potential customer friction into an opportunity to demonstrate reliability.

ChicHotGirls

Dec 19, 2025  on Shopify

It's a very practical plug-in. It has made customers less worried about some issues and increased the number of sales we make before customers leave.

Hollyland Europe GmbH

Dec 18, 2025  on Shopify

Immediate response&service, my business can't work without xcotton guard. It definitely makes it easy to be a life time client when a company take cares of its clients like this.

NattorkSkates

Dec 17, 2025  on Shopify

This app was easy to set up and required no payment to start. It gives buyers extra confidence and has helped reduce after-sale disputes for our store.

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