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xCotton Post Purchase Guard logo

xCotton Post Purchase Guard

Develop by XCOTTON CO.
Free plan available

Solutions of shipping protection, return and extended warranty

Shipping protection
Extended warranty
Reverse logistics
Ai customer service
Return solutions
Transport protection

About xCotton Post Purchase Guard

Launched Aug 06, 2024

Categories

Built by XCOTTON CO.

ZB: WhatsApp & Messenger Chat logo
(14 Reviews)
  • Sponsored

Support your customers quickly using Facebook Live Chat.

Description

为商家售后的运输保障及海外退货问题提供解决方案,帮助卖家降低退货率,提升客户转化率。

通过Post Purchase Protection,商家可以选择所需要的服务,无论是商家自身的退货解决方案还是面向消费者的运输保障服务。服务功能包括AI智能客服、逆向物流及消费者所购货物的运输保护等。通过多方位的售后服务解决方案,降低卖家退货率,提升客户购物体验,增加客户转化率。

通过Post Purchase Protection,商家可以选择所需要的服务,无论是商家自身的退货解决方案还是面向消费者的运输保障服务。服务功能包括AI智能客服、逆向物流及消费者所购货物的运输保护等。通过多方位的售后服务解决方案,降低卖家退货率,提升客户购物体验,增加客户转化率。 more
  • 专业AIES系统提供降退货率策略服务
  • 提供全球退货仓、逆向物流和残值处置
  • 提供货物运输途中丢失和破损保障

Pros

  • Offers comprehensive post-purchase protection solutions
  • Includes AI intelligent customer service for enhanced support
  • Features reverse logistics and transportation protection
  • Helps reduce seller return rates through diverse after-sales services
  • Improves customer shopping experience and conversion rates
  • Includes global return warehouses and residual value disposal
  • Provides goods protection against loss and damage during transit

Cons

  • The app description is mainly in Chinese, which might limit accessibility for non-Chinese speakers
  • Details on specific functionalities and user experiences are limited

Top Helpful Reviews

mukkpet bike

Sep 15, 2025  on Shopify

Really glad I added xCotton to my store. Setup was quick, it runs smoothly in the background, and adds real protection for both me and my customers. The automated features save time and the support team is always helpful. Definitely worth it.

SwimChicGirls

Sep 15, 2025  on Shopify

Xcotton perfectly demonstrates the combination of technical strength and caring service. The developers are highly competent, solving technical challenges quickly and accurately. The customer service staff are full of patience, always thinking from the customer's perspective to ensure every issue is completely resolved.

LUMYHEALTH™

Sep 15, 2025  on Shopify

Xcotton made the claims process fast and effortless. Their dependable service gives me complete confidence and peace of mind with every shipment.

Mowrator EU

Sep 12, 2025  on Shopify

Xcotton is incredibly user-friendly. From our merchant management backend to the customer journey from front-end purchase to after-sales claims, every step is designed to be intuitive, clear, and smooth. The meaning of technology is to make complex things simple, and Xcotton does just that.

Freonwell

Sep 12, 2025  on Shopify

Xcotton provided an extremely quick and hassle-free claims process. Their service is highly reliable and gives me great peace of mind for my shipments.

Neutralighting FR

Sep 12, 2025  on Shopify

xCotton was live in minutes and required zero code. The insurance option blends into checkout nicely, and our customers understand what’s covered. Support replies have been fast and practical. Exactly what we needed for shipping protection: simple rules, smooth claims, and reliable support.

Letslighting DE

Sep 12, 2025  on Shopify

The support team responded quickly and offered practical guidance on best practices and policy wording. Adding shipping protection made our shoppers feel safer about placing orders, especially for fragile/high-value items.

WYBOT

Sep 11, 2025  on Shopify

I’ve been using xCotton Shipping Guarantee for some time now, and it’s made a noticeable difference to my store. The app runs smoothly in the background, offering extra protection for my customers without disrupting their shopping experience. Since implementing it, I’ve seen an improvement in conversion rates, as customers feel more confident about their purchases. The support team is also fantastic—quick, friendly, and always ready to help. Highly recommend this service for any seller looking to enhance customer trust and boost conversions.

YOUQUBOX

Sep 11, 2025  on Shopify

xCotton's shipping guarantee has become a key tool for us to improve operational efficiency. Its automated processes, combined with our dedicated support team, have significantly reduced the time and manpower we invest in logistics and after-sales service, providing greater peace of mind for our customers and allowing us to focus more on business growth.

CHAIRUS

Sep 11, 2025  on Shopify

The setup process is very simple and beginner-friendly. They have dedicated staff on hand to answer any questions. This significantly increases customer trust, improves overall conversion rates, and provides secure after-sales service for subsequent customers.

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