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Xcotton Post Purchase Guard logo

Xcotton Post Purchase Guard

Develop by Shopify
Free plan available

Solutions of shipping protection, return and extended warranty

Shipping protection
Extended warranty
Reverse logistics
Ai customer service
Return solutions
Transport protection

About Xcotton Post Purchase Guard

Launched Aug 06, 2024

Categories

Built by Shopify

Address

20-22 Wenlock Road, London, England,, London, ENG, N1 7GU, GB

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Zotasell: AI Upsell‑Cross Sell logo
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Description

更安心、更高效的售后保障解决方案,聚焦跨境运输高频风险

Xcotton Post Purchase Guard 聚焦跨境电商物流场景下的商品保障核心需求,依托专业保险支持与理赔服务,全面覆盖包裹丢失、破损、错派及门廊盗窃等跨境运输高频风险。该服务既为消费者打造更安心的跨境消费体验,也助力商家显著降低售后成本。

Xcotton Post Purchase Guard 聚焦跨境电商物流场景下的商品保障核心需求,依托专业保险支持与理赔服务,全面覆盖包裹丢失、破损、错派及门廊盗窃等跨境运输高频风险。该服务既为消费者打造更安心的跨境消费体验,也助力商家显著降低售后成本。 more
  • 邮包险增强下单动力,显著减少订单争议
  • 保险售后理赔全托管,Xcotton即时响应
  • 商家后台集中管理保险订单,理赔全流程追踪一目了然

Pros

  • Offers comprehensive post-purchase protection solutions
  • Includes AI intelligent customer service for enhanced support
  • Features reverse logistics and transportation protection
  • Helps reduce seller return rates through diverse after-sales services
  • Improves customer shopping experience and conversion rates
  • Includes global return warehouses and residual value disposal
  • Provides goods protection against loss and damage during transit

Cons

  • The app description is mainly in Chinese, which might limit accessibility for non-Chinese speakers
  • Details on specific functionalities and user experiences are limited

Top Helpful Reviews

DJIUSA

Dec 29, 2025  on Shopify

This is an excellent value-added service, and we have enjoyed a very pleasant cooperation with them. For every ten products I sell, I usually manage to upsell seven to eight "xCotton" service packages along with them, which has significantly increased my average transaction value. I am very much looking forward to our continued cooperation with them in 2026.

Minisforum EU

Dec 28, 2025  on Shopify

Highly recommend this app, as it reduces the number of people disputing lost parcels, changes the theme for each festival, and provides very attentive service.

kovobike

Dec 26, 2025  on Shopify

Seamless integration and a smooth claims process. It has drastically reduced post-purchase disputes for us.

Procolored-EU

Dec 26, 2025  on Shopify

The insurance services are comprehensive and well-thought-out. The support staff respond quickly and are very helpful, enabling swift issue resolution. The user experience has been excellent so far!

PETLIBRO

Dec 25, 2025  on Shopify

The value of the xCotton Shipping Guarantee service extends beyond resolving individual disputes. By systematically handling a large volume of logistics disputes, it provides us with valuable operational data and risk profiles. Its efficient processing not only immediately reassures consumers and reduces our operating costs and after-sales pressure, but also transforms these "problem scenarios" into analyzable "decision-making bases.

WOLFBOX

Dec 24, 2025  on Shopify

The app integrates seamlessly with our store. The shipping insurance gives both customers and merchants peace of mind, and the support team is very responsive.

mukiya

Dec 24, 2025  on Shopify

Since offering insurance at checkout, we've seen a noticeable increase in average order value. A no-brainer for sales!

Ca.minisforum

Dec 24, 2025  on Shopify

This is a great app. The staff are very responsible, patient, and helpful, and they actively resolve any issues that arise. They also release special themes for holidays, which are very attractive. It's definitely an app worth downloading.

AUKEY Official

Dec 23, 2025  on Shopify

Good! Through proactive guarantees and professional dispute resolution capabilities, it transforms potential customer friction into an opportunity to demonstrate reliability.

ChicHotGirls

Dec 19, 2025  on Shopify

It's a very practical plug-in. It has made customers less worried about some issues and increased the number of sales we make before customers leave.

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