I’ve tried installing this plugin multiple times, following the instructions step by step, but it still doesn’t work at all—there has been absolutely no change to my website pages. I’ve also attempted to request help repeatedly via email, the plugin’s built-in support page, and the official website’s support mailbox, yet I haven’t received a single response so far.

Xcotton has been a game-changer for our cross-border store. The package insurance gives our customers peace of mind, and the seamless Shopify integration makes it effortless to manage. Highly recommend!

Offering protection has led to a decrease in return rates. Highly recommended for any Shopify store!

Behind every order is an unspoken agreement of "safe delivery." xCotton Shipping Guarantee service is the professional partner we've chosen to steadfastly fulfill this agreement. Their team's efficient and professional dispute resolution capabilities ensure that no logistical mishaps will shake consumer trust in us.

Simple yet incredibly powerful. The great thing about xcotton is that it's so simple. It does one thing, and it does it very well.

This is an excellent value-added service, and we have enjoyed a very pleasant cooperation with them. For every ten products I sell, I usually manage to upsell seven to eight "xCotton" service packages along with them, which has significantly increased my average transaction value. I am very much looking forward to our continued cooperation with them in 2026.

Highly recommend this app, as it reduces the number of people disputing lost parcels, changes the theme for each festival, and provides very attentive service.

Seamless integration and a smooth claims process. It has drastically reduced post-purchase disputes for us.

The insurance services are comprehensive and well-thought-out. The support staff respond quickly and are very helpful, enabling swift issue resolution. The user experience has been excellent so far！

This insurance plugin instantly boosted our store's credibility. Customers check out with more confidence!

The value of the xCotton Shipping Guarantee service extends beyond resolving individual disputes. By systematically handling a large volume of logistics disputes, it provides us with valuable operational data and risk profiles. Its efficient processing not only immediately reassures consumers and reduces our operating costs and after-sales pressure, but also transforms these "problem scenarios" into analyzable "decision-making bases.

The app integrates seamlessly with our store. The shipping insurance gives both customers and merchants peace of mind, and the support team is very responsive.

Since offering insurance at checkout, we've seen a noticeable increase in average order value. A no-brainer for sales!

This is a great app. The staff are very responsible, patient, and helpful, and they actively resolve any issues that arise. They also release special themes for holidays, which are very attractive. It's definitely an app worth downloading.

Good! Through proactive guarantees and professional dispute resolution capabilities, it transforms potential customer friction into an opportunity to demonstrate reliability.

It's a very practical plug-in. It has made customers less worried about some issues and increased the number of sales we make before customers leave.

Immediate response&service, my business can't work without xcotton guard. It definitely makes it easy to be a life time client when a company take cares of its clients like this.

This app was easy to set up and required no payment to start. It gives buyers extra confidence and has helped reduce after-sale disputes for our store.

The cooperation has been very smooth. The staff handle issues promptly and are able to approach problems from the customer’s perspective, effectively easing customer dissatisfaction caused by situations such as lost packages or shipping delays. This has provided strong support for the brand’s logistics reliability and overall service quality.

In e-commerce operations, trivial logistics disputes are the most exhausting. xCotton Shipping Guarantee service removes this worry from our minds. Their team's professional and efficient response is like a trustworthy "after-sales steward," ensuring that every shipping dispute is quickly resolved, eliminating the need for repeated communication and wasted effort.