Peace of mind! No worries about disputes over lost packages—they handle it properly and quickly, with zero hassle throughout the process. I'll definitely use this package insurance service again. Five stars!

By introducing this service, we have not only achieved a significant increase in customer satisfaction and effective optimization of operating costs, but we are also sending a message to the market: we are committed to providing a truly worry-free shopping experience where logistics are no longer a concern. Choosing xCotton means choosing to align with the future standards of exceptional consumer experience and jointly shaping a new paradigm for retail services.

The customization options are fantastic. We can tailor protection plans to fit different product categories perfectly

The claims processing speed is very fast, and communication is very timely. They provide prompt feedback on various special situations, allowing customers' problems to be resolved quickly. This is excellent support for businesses.

Our customers appreciate the option for protection at checkout. We've observed a clear positive impact on our conversion rate.

Reliable plugin with excellent customer support. It has become an essential part of our store operations

By introducing this service, we have not only achieved a significant increase in customer satisfaction and effective optimization of operating costs, but we are also sending a message to the market: we are committed to providing a truly worry-free shopping experience where logistics are no longer a concern. Choosing xCotton means choosing to align with the future standards of excellent consumer experience and jointly shaping a new paradigm for retail services.

Reliable shipping protection for cross-border stores. Xcotton has helped us reduce customer complaints about lost ordamaged parcels. The insurance gives buyers more confidence, and the claims process is handledquickly by their responsive team. A simple, effective solution for cross-border shipping.

The customization options are fantastic. We can tailor protection plans to fit different product categories perfectly

I’ve tried installing this plugin multiple times, following the instructions step by step, but it still doesn’t work at all—there has been absolutely no change to my website pages. I’ve also attempted to request help repeatedly via email, the plugin’s built-in support page, and the official website’s support mailbox, yet I haven’t received a single response so far.

Xcotton has been a game-changer for our cross-border store. The package insurance gives our customers peace of mind, and the seamless Shopify integration makes it effortless to manage. Highly recommend!

Offering protection has led to a decrease in return rates. Highly recommended for any Shopify store!

Behind every order is an unspoken agreement of "safe delivery." xCotton Shipping Guarantee service is the professional partner we've chosen to steadfastly fulfill this agreement. Their team's efficient and professional dispute resolution capabilities ensure that no logistical mishaps will shake consumer trust in us.

Simple yet incredibly powerful. The great thing about xcotton is that it's so simple. It does one thing, and it does it very well.

This is an excellent value-added service, and we have enjoyed a very pleasant cooperation with them. For every ten products I sell, I usually manage to upsell seven to eight "xCotton" service packages along with them, which has significantly increased my average transaction value. I am very much looking forward to our continued cooperation with them in 2026.

Highly recommend this app, as it reduces the number of people disputing lost parcels, changes the theme for each festival, and provides very attentive service.

Seamless integration and a smooth claims process. It has drastically reduced post-purchase disputes for us.

The insurance services are comprehensive and well-thought-out. The support staff respond quickly and are very helpful, enabling swift issue resolution. The user experience has been excellent so far！

This insurance plugin instantly boosted our store's credibility. Customers check out with more confidence!

The value of the xCotton Shipping Guarantee service extends beyond resolving individual disputes. By systematically handling a large volume of logistics disputes, it provides us with valuable operational data and risk profiles. Its efficient processing not only immediately reassures consumers and reduces our operating costs and after-sales pressure, but also transforms these "problem scenarios" into analyzable "decision-making bases.