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xCotton Post Purchase Guard logo

xCotton Post Purchase Guard

Develop by Shopify
Free plan available

Solutions of shipping protection, return and extended warranty

Shipping protection
Extended warranty
Reverse logistics
Ai customer service
Return solutions
Transport protection

About xCotton Post Purchase Guard

Launched Aug 06, 2024

Categories

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Description

为商家售后的运输保障及海外退货问题提供解决方案,帮助卖家降低退货率,提升客户转化率。

通过Post Purchase Protection,商家可以选择所需要的服务,无论是商家自身的退货解决方案还是面向消费者的运输保障服务。服务功能包括AI智能客服、逆向物流及消费者所购货物的运输保护等。通过多方位的售后服务解决方案,降低卖家退货率,提升客户购物体验,增加客户转化率。

通过Post Purchase Protection,商家可以选择所需要的服务,无论是商家自身的退货解决方案还是面向消费者的运输保障服务。服务功能包括AI智能客服、逆向物流及消费者所购货物的运输保护等。通过多方位的售后服务解决方案,降低卖家退货率,提升客户购物体验,增加客户转化率。 more
  • 专业AIES系统提供降退货率策略服务
  • 提供全球退货仓、逆向物流和残值处置
  • 提供货物运输途中丢失和破损保障

Pros

  • Offers comprehensive post-purchase protection solutions
  • Includes AI intelligent customer service for enhanced support
  • Features reverse logistics and transportation protection
  • Helps reduce seller return rates through diverse after-sales services
  • Improves customer shopping experience and conversion rates
  • Includes global return warehouses and residual value disposal
  • Provides goods protection against loss and damage during transit

Cons

  • The app description is mainly in Chinese, which might limit accessibility for non-Chinese speakers
  • Details on specific functionalities and user experiences are limited

Top Helpful Reviews

seattleify

Nov 28, 2025  on Shopify

Highly recommend this app! ! ! Before this, I had several disputes over damaged or lost packages, which made me very distressed. But since installing this app, these problems have been easily solved.

starshing

Nov 27, 2025  on Shopify

A very good app, it solves a major problem for us with abnormal orders.Must give it a five star rating

Zoes Deco

Nov 27, 2025  on Shopify

This service is a game-changer. Their communication is top-notch, and I feel completely confident with every shipment I send out. Truly reliable.

Domi Outdoor Living CA

Nov 27, 2025  on Shopify

Blown away by how responsive the team is. Any question, big or small, is met with a prompt and effective solution.

Creality Official Store

Nov 26, 2025  on Shopify

XCotton's extended warranty not only reduces after-sales costs but also helps us establish healthier user expectations, making buyers feel more secure and reducing a lot of "troublesome" after-sales issues.

Creality Canada

Nov 26, 2025  on Shopify

我们主要销售高单价机器,延保服务上线后明显减少了售后争议。买家更愿意下单,遇到问题也能通过理赔流程快速解决,对提升复购很有帮助。

Neakasa Deutschland

Nov 26, 2025  on Shopify

Great app, easy to set up and integrates smoothly with our checkout. Fast and helpful technical support.

musso.co

Nov 25, 2025  on Shopify

5-star highly recommend this Shopify shipping protection plugin! Consumers pay to unlock dual protection against package loss and damage, with a transparent claims process and prompt response—it eliminates buyers' shopping worries and helps us merchants reduce numerous after-sales disputes, practical and reliable!

AJAZZ Official Store

Nov 24, 2025  on Shopify

The software is very easy to use and provides excellent protection for both customers and merchants.

Modern Textured

Nov 24, 2025  on Shopify

Shipping problems are part of doing business internationally, but xCotton Shipping Guarantee has made them much easier to manage. They absorb the logistics risk on our behalf, and their specialized dispute-resolution process resolves issues promptly and effectively, providing strong support for our products and services.

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