I’ve tried installing this plugin multiple times, following the instructions step by step, but it still doesn’t work at all—there has been absolutely no change to my website pages. I’ve also attempted to request help repeatedly via email, the plugin’s built-in support page, and the official website’s support mailbox, yet I haven’t received a single response so far.

Xcotton has been a game-changer for our cross-border store. The package insurance gives our customers peace of mind, and the seamless Shopify integration makes it effortless to manage. Highly recommend!

Offering protection has led to a decrease in return rates. Highly recommended for any Shopify store!

Behind every order is an unspoken agreement of "safe delivery." xCotton Shipping Guarantee service is the professional partner we've chosen to steadfastly fulfill this agreement. Their team's efficient and professional dispute resolution capabilities ensure that no logistical mishaps will shake consumer trust in us.

Simple yet incredibly powerful. The great thing about xcotton is that it's so simple. It does one thing, and it does it very well.

This is an excellent value-added service, and we have enjoyed a very pleasant cooperation with them. For every ten products I sell, I usually manage to upsell seven to eight "xCotton" service packages along with them, which has significantly increased my average transaction value. I am very much looking forward to our continued cooperation with them in 2026.

Highly recommend this app, as it reduces the number of people disputing lost parcels, changes the theme for each festival, and provides very attentive service.

Seamless integration and a smooth claims process. It has drastically reduced post-purchase disputes for us.

The insurance services are comprehensive and well-thought-out. The support staff respond quickly and are very helpful, enabling swift issue resolution. The user experience has been excellent so far！

This insurance plugin instantly boosted our store's credibility. Customers check out with more confidence!