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xCotton Post Purchase Guard logo

xCotton Post Purchase Guard

Develop by Shopify
Free plan available

Solutions of shipping protection, return and extended warranty

Shipping protection
Extended warranty
Reverse logistics
Ai customer service
Return solutions
Transport protection

About xCotton Post Purchase Guard

Launched Aug 06, 2024

Categories

Built by Shopify

Address

39-41 High Street, New Malden, London, ENG, KT3 4BY, GB

Website Support Portal Privacy policy Tutorial FAQ Document
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Description

为商家售后的运输保障及海外退货问题提供解决方案,帮助卖家降低退货率,提升客户转化率。

通过Post Purchase Protection,商家可以选择所需要的服务,无论是商家自身的退货解决方案还是面向消费者的运输保障服务。服务功能包括AI智能客服、逆向物流及消费者所购货物的运输保护等。通过多方位的售后服务解决方案,降低卖家退货率,提升客户购物体验,增加客户转化率。

通过Post Purchase Protection,商家可以选择所需要的服务,无论是商家自身的退货解决方案还是面向消费者的运输保障服务。服务功能包括AI智能客服、逆向物流及消费者所购货物的运输保护等。通过多方位的售后服务解决方案,降低卖家退货率,提升客户购物体验,增加客户转化率。 more
  • 专业AIES系统提供降退货率策略服务
  • 提供全球退货仓、逆向物流和残值处置
  • 提供货物运输途中丢失和破损保障

Pros

  • Offers comprehensive post-purchase protection solutions
  • Includes AI intelligent customer service for enhanced support
  • Features reverse logistics and transportation protection
  • Helps reduce seller return rates through diverse after-sales services
  • Improves customer shopping experience and conversion rates
  • Includes global return warehouses and residual value disposal
  • Provides goods protection against loss and damage during transit

Cons

  • The app description is mainly in Chinese, which might limit accessibility for non-Chinese speakers
  • Details on specific functionalities and user experiences are limited

Top Helpful Reviews

HYPER GOGO

Sep 26, 2025  on Shopify

This is a highly praised app. Many of my customers speak highly of it after using it. The most reassuring part is that if any purchased item is accidentally damaged, this app provides a fast claims service to protect my customers' rights and interests in a timely manner.

我的商店

Sep 24, 2025  on Shopify

The installation is super easy, and the team has been assisting us with the installation the whole time. Besides, claims processing is really fast, and many customers are willing to purchase it—it’s really great!

MERACH

Sep 24, 2025  on Shopify

Xcotton is a fantastic plugin for shipping insurance. It integrates smoothly with our store, is very easy to use, and provides customers with peace of mind during their purchase. The setup was quick, and it works flawlessly without adding any extra complexity to our operations. Since using it, we’ve seen a boost in customer trust and overall satisfaction. Highly recommended!

Artywave

Sep 24, 2025  on Shopify

The staff are both highly professional and very helpful. The installation process was straightforward, and claim requests are processed remarkably quickly. It has been instrumental in resolving many issues for us

moreborn

Sep 23, 2025  on Shopify

This app provides excellent custom solutions that have mitigated our liability for claims. Its value proposition is clearly recognized by consumers, who are showing a higher purchase intent.

Stodeer

Sep 23, 2025  on Shopify

The customer service team is incredibly responsive and walked me through every step. The claim was processed within hours, not days! This plugin truly takes the stress out of protection management.

bdesktop

Sep 23, 2025  on Shopify

Xcotton is easy to use, and the customer service team is exceptional—always quick, friendly, and effective.

Sunaofe

Sep 23, 2025  on Shopify

Absolutely stellar service! Their extended warranty program provided our customers with unparalleled peace of mind and significantly boosted our product's value. A truly reliable and professional partner.

PureCozy

Sep 23, 2025  on Shopify

It's a very good app. Many of my customers are willing to buy it. If a customer loses something they bought, this app will compensate my customer in time.

Play For Dream

Sep 22, 2025  on Shopify

xCotton Post Purchase Guard plugin has been an incredible help. The setup process is remarkably simple, and the real standout was the responsive customer support team, who provided clear guidance tailored to our products. For those aiming to build trust and streamline operations, this plugin is an essential tool. Its reliability and user-centric design come highly recommended.

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