Great app and excellent support! We used Insureful to add shipping insurance and needed help fixing a UX/UI issue on our checkout page. Their team was very responsive and resolved everything quickly. The app is now working perfectly, and we’ve already received insured orders. Highly recommend for anyone looking for a reliable shipping insurance solution with great customer support.

I reached out to support to help after I changed something I shouldn't have they were great and fixed my error!

Thankyou so much to the amazing help from Shubh, helped me fix an issue i was having with the app and within 15 minutes it was fixed!! Amazing work thanks so much Shubh!!

This app’s features basically meet my needs, and its customer service has been very helpful. I’m looking forward to seeing how it performs in durther use.

The Insureful Support Team has been very helpful and responsive to our emails. They resolved our issue quickly and efficiently. Would highly recommend.

The app developers are helpful and knowledgeable about Shopify. We had some very specific needs for our store and they were very accommodating and made multiple customizations. Would recommend just based on the support.

We used different app in the past which didn't work as good as Insureful, but since we installed Insureful, we never been happier. Fantastic support, very helpful, easy install, works like a dream,

The support team is absolutely amazing! They helped me install the app on my theme and even assisted with redesigning the widget to fit perfectly. Their response time is incredibly fast, and their professionalism is top-notch—this is by far the best app support I’ve ever experienced! I was a bit disappointed to learn that the widget can't be added to the Checkout page unless you're on a Shopify Plus plan, but that's a Shopify limitation—not the app's fault. Overall, this is a fantastic app, and I’m excited to test it out with my customers. Highly recommended!

Great experience with Rajan and the team. Best shipping protection app we could find on the App Store.

over $3,000 in lost revenue! We installed this app to add a shipping-protection widget. Onboarding was quick and the team was responsive over email at first (credit where due). However, I explicitly instructed support not to test or activate anything on our live theme and to use an inactive theme until I approved screenshots. Despite that, they pushed changes live during a major promotion, which immediately hurt performance. We recorded a 1.1% conversion rate drop and over $3,000 in lost revenue in a single day. I deactivated the widget and reiterated not to touch the live theme—yet it was turned back on again. When I asked for accountability and escalation to a manager/founder, I was told the app “was already active” and they declined responsibility instead of handing the matter to a professional. The lack of safeguards, basic change-control, and ownership here is unacceptable for any merchant spending real money on traffic. Pros: quick initial replies Cons: disregard for live-theme safety, no change management, no escalation/ownership after causing measurable losses If you install, insist on strict staging/testing protocols and written confirmation that nothing will touch the live theme without your explicit approval. I cannot recommend this app based on our experience.