The app developers are helpful and knowledgeable about Shopify. We had some very specific needs for our store and they were very accommodating and made multiple customizations. Would recommend just based on the support.

We used different app in the past which didn't work as good as Insureful, but since we installed Insureful, we never been happier. Fantastic support, very helpful, easy install, works like a dream,

The support team is absolutely amazing! They helped me install the app on my theme and even assisted with redesigning the widget to fit perfectly. Their response time is incredibly fast, and their professionalism is top-notch—this is by far the best app support I’ve ever experienced! I was a bit disappointed to learn that the widget can't be added to the Checkout page unless you're on a Shopify Plus plan, but that's a Shopify limitation—not the app's fault. Overall, this is a fantastic app, and I’m excited to test it out with my customers. Highly recommended!

Great experience with Rajan and the team. Best shipping protection app we could find on the App Store.

over $3,000 in lost revenue! We installed this app to add a shipping-protection widget. Onboarding was quick and the team was responsive over email at first (credit where due). However, I explicitly instructed support not to test or activate anything on our live theme and to use an inactive theme until I approved screenshots. Despite that, they pushed changes live during a major promotion, which immediately hurt performance. We recorded a 1.1% conversion rate drop and over $3,000 in lost revenue in a single day. I deactivated the widget and reiterated not to touch the live theme—yet it was turned back on again. When I asked for accountability and escalation to a manager/founder, I was told the app “was already active” and they declined responsibility instead of handing the matter to a professional. The lack of safeguards, basic change-control, and ownership here is unacceptable for any merchant spending real money on traffic. Pros: quick initial replies Cons: disregard for live-theme safety, no change management, no escalation/ownership after causing measurable losses If you install, insist on strict staging/testing protocols and written confirmation that nothing will touch the live theme without your explicit approval. I cannot recommend this app based on our experience.

Insureful app is very good. Must recommended. Provides all the features that you want for your store. Their service/support is awesome , whenever I got stuck they helped me in the best way they can and it was quick too.I have asked some feature that was not provided in app and they provided without any extra cost usually no one do that.

This app is very useful and customizable. The company provides installation to ensure the app is working well. I appreciate the customer service I received. Highly recommend.

Great app! And even better support. The team was very responsive and helped me resolve any issues I faced with the setup.

This app really is a game-changer. The customer service is great, but what I love most is how it puts me in charge of my own insurance. With traditional policies, you always end up paying more than you ever get back. And in this case, you are always in control.

Works & Configurable. Wish there was a more convenient control over the percentage based insurance brackets - I'd like to generate more precise brackets in the lower end and less precise in the higher. Outside of that, very good

5/5 – Excellent Customer Service! I’ve been using the Insureful app for my Shopify store, and the customer service rep Centous is outstanding! The support team is quick to respond, friendly, and truly goes above and beyond to help. They explained everything clearly, resolved my issue in no time, and even followed up to make sure everything was working perfectly. It’s rare to find such dedicated and professional support these days. Highly recommend this app for both its functionality and top-notch customer service!

Installed the app a couple of Month ago - and recently i noticed that the Mobile part did not add insurance to the cart. When I contacted support they analyzedand discovered an issue with my theme and went all out to fix the issue. What I really liked is that they took ownership and worked on a solution. Well done. !!

App is fantastic and support has been incredibly helpful and patient with all my questions and requests. Extremely well priced and great value for money. Devs are releasing new features and updates which shows they listen and act on feedback. Very happy!

Extremely Easy to Setup and Customize. Had to customize for our requirement and the support was excellent. Walked us through each step and got it resolved within minutes.

Just installed. Amazingly quick help with set-up by chat AND explaining the key-things to keep in mind. Set up not that difficult but the chat will save you time in sorting out the functionability of the app.

We neeeded some help for implementation of the widget into the cart and Rajan was very quick to solve this issue to our full satisfaction! Perfect service!!

Great Product! Great support. Does everything and more that more expensive options do. I recently switched from other more known and much more expensive app and so glad i did. The owner will even customize the software for you to better meet your needs. I have made a few sales off this product already. Do yourself a favor and install it. If you have any issues or need customization they will usually respond in 24 hours. Recommend

We recently switched from another app that was costing us a fortune to offer insurance, and it was one of the best decisions we've made! This app offers more features, and the support team was incredible. They quickly helped resolve a widget issue and even customized it to fit our needs—all within 24 hours! The efficiency and service have been outstanding. Highly recommend this app!

Excellent app. Very easy to set up and integrate into your store to help your bottom line. Customer service is a breeze if you're having issues. They respond right away and stay with you until issues are resolved. Highly recommended. Thank you!

Excellent app to help provide shipping protection for customers. The customer service is excellent. They responded in short time and immediately fixed the issue that was bugging me. They're always open to suggestions to help make the app work better for merchants. Highly recommended. Thank you!