Shopify Customer experience apps 2026

Xcotton Post Purchase Guard

9.2

240 Reviews

Solutions of shipping protection, return and extended warranty Show more

xCotton Post Purchase Guard is a comprehensive app designed to enhance post-purchase experiences for merchants and consumers. It offers customizable post-purchase protection services, including AI-powered customer support, reverse logistics, and shipment protection for purchased goods. By offering a range of after-sales solutions, the app aims to reduce return rates, enhance customer shopping experiences, and boost conversion rates. Merchants can choose from both in-house return solutions and consumer-directed shipping protection, allowing for a tailored approach to meet diverse business needs. The app also features a professional AIES system that provides strategies to lower return rates, along with global return warehouses and solutions for handling asset disposition. Additionally, it ensures protection against loss and damage during transit, securing goods from the point of sale to the final destination. Overall, xCotton Post Purchase Guard helps build trust and improve customer satisfaction by supporting merchants with reliable and efficient post-purchase services.

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Shipping protection

Extended warranty

Reverse logistics

Ai customer service

Return solutions

Transport protection

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Klaviyo Reviews

$25 / Month

9.1

178 Reviews

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Build 5-star experiences for your customers. Show more

Klaviyo Reviews is a comprehensive platform designed to streamline and optimize the management of product reviews, centralizing all your data for a cohesive operational experience. It ensures all review requests are delivered punctually and in accordance with your brand’s guidelines while preventing duplication by utilizing your existing templates and implementing smart sending rules. The app offers automation for review requests through both email and SMS, and it allows you to prominently showcase top reviews in communications and on your website. With tools to categorize and build segments based on star ratings and custom questions, Klaviyo Reviews helps you better understand and leverage customer feedback. Users can also incentivize reviews by rewarding customers with unique coupons and import previous reviews seamlessly. Additionally, the app provides flexible display options such as carousels, media galleries, and detailed review summaries, enhancing the visibility and accessibility of customer feedback across platforms.

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Collect reviews

Import reviews

Display options

Review migration

Automate review requests

Showcase top reviews

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Meety: Appointment Booking App

$14-$47 / Month

9.2

440 Reviews

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Calendar Booking app for events, services, classes, & rentals Show more

Meety is a versatile appointment booking app designed to enhance your scheduling solutions effortlessly. This app integrates seamlessly with your products, similar to Calendly, and is perfect for both physical and virtual locations like Zoom, Google Meet, and Outlook. It offers a comprehensive range of features including handling subscriptions, group bookings, and deposit payments. With the ability to sync with Google Calendar, Meety ensures you're always up-to-date with appointments. Additional features such as automated waitlists and personalized email notifications simplify the management of bookings. The app also boasts multi-language support and custom question forms, making it suitable for diverse scheduling needs. Moreover, you can customize the calendar widget to match your theme, adding functionality like a "Schedule your time" button anywhere on your product pages.

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Booking calendar popup integration

Automated email reminders

Branding personalization

Analytics and dashboard

Customizable scheduling widget

Flexible booking types

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Wrapin ‑ Gift Wrap & Options

$3.99-$7.99 / Month

8.5

375 Reviews

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Allow customers to select gift wrap & message for their orders Show more

Wrapin ‑ Gift Wrap & Options is your go-to app for enhancing the shopping experience by offering personalized gift wrapping and messaging services. With Wrapin, you can stand out from the competition by adding a personal touch to every order, showing customers that you genuinely care about them and their gift recipients. The app seamlessly integrates with your store's existing theme and layout, ensuring a cohesive and professional appearance. It provides versatile gift wrap and messaging options, which can be set as either paid or free, allowing you to upsell products and offer more value. Additionally, administrators have the flexibility to add multiple gift options, support multiple languages, and set message limits. Orders featuring gift-wrapped items are automatically tagged and can be included in reports, while customers receive order confirmation emails with detailed gift wrap and message information, enriching their overall experience.

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Reporting capabilities

Multiple gift options

Language translation support

Order tagging

Email confirmation customization

Paid/free wrapping choices

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StoreFAQ‑ Product FAQ Builder

$7.99-$49.99 / Month

9.2

130 Reviews

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Create FAQ pages or accordions instantly with AI & drive sales Show more

BetterFAQ - Product FAQ Builder is an innovative app designed to enhance your store's help center by seamlessly integrating frequently asked questions to address customer queries efficiently. Harness the power of AI to craft concise and informative FAQs, accelerating your content creation process to significantly decrease support tickets. With an intuitive drag-and-drop FAQ builder, you can easily design your FAQ page to align with your store’s brand aesthetics, including color, font, and style, ensuring a cohesive customer experience. The app allows for seamless integration of FAQs on any product page, effectively engaging visitors and converting them into customers. Enjoy the convenience of exporting or importing FAQ data, allowing you to systematically build and organize your customer service center without hassle. Transform your customer support with individual product FAQs, promising a tailored and dynamic approach to customer interactions. Experience a smarter way to manage customer inquiries by leveraging AI-driven solutions with BetterFAQ.

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Drag & drop builder

Ai content creation

Product-specific faqs

Flexible design

Create faq pages

Export & import faqs

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Wrapped: Gift Wrap & Messages

$15-$99 / Month

8.5

122 Reviews

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Allow your customers to gift wrap their purchases and items Show more

Wrapped: Add Gift Wrap is an essential app designed to enhance the gifting experience on your e-commerce platform, seamlessly integrating advanced features directly into product detail pages, carts, and checkouts. With the fastest setup available, retailers can quickly offer customers the option to add gift wrapping, personalized messages, and gift notes, either to individual items or entire orders. The app's versatile widgets are crafted to boost upselling opportunities, making it easy for customers to enrich their gifts. Wrapped not only elevates customer satisfaction but also drives additional revenue. With tailored extensions, customers can enjoy a personalized checkout experience, which enhances both the aesthetic appeal and emotional impact of their purchases. Wrapped is a game-changer in optimizing the shopping experience, providing retailers with a competitive edge in customer service excellence.

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Product page integration

Personalized gift messages

Individual item wrapping

Cart customization options

Checkout gift options

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CP: Order Editing & Upsell

$49-$129 / Month

9.1

26 Reviews

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Empower customers to self-edit orders, reducing support and boosting sales. Show more

CP: Order Editing & Cancel is a powerful tool designed to streamline your order management process by empowering customers to make real-time changes to their orders. With this app, customers can easily edit shipping addresses, adjust quantities, swap or add products, and even cancel orders before they are shipped. This self-service approach significantly reduces the volume of support tickets, enabling your team to focus on more critical tasks. By offering an enhanced customer experience akin to major e-commerce platforms like Amazon, you can increase Average Order Value (AOV) while reducing costs. The app also provides upsell opportunities through AI-driven recommendations and post-purchase options. Additionally, it supports full integration with your 3PL/WMS systems, and automates refunds with flexible options like store credits or direct returns. This translates to improved customer satisfaction, reduced support needs, and a more efficient operational workflow.

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Post-purchase upsells

Generate invoices

Order cancellations

Automate refunds

Product swaps

Self-edit orders

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Collection Sort & Category |KX

$19-$299 / Month

9.2

189 Reviews

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Boost profit with collection page sort & product merchandising Show more

Category & Collection Sort | KX, powered by Kimonix, is a comprehensive tool designed to elevate your e-commerce store’s organization and product recommendation strategies. This app enables you to build, sort, and A/B test smart collection pages, as well as optimize existing ones, enhancing the overall shopping experience with advanced parameters and personalized recommendations. By leveraging AI merchandising and product sorting strategies, it assists you in increasing sales and optimizing inventory while focusing on converting more visitors into customers. Category & Collection Sort | KX also supports personalized product recommendations for email campaigns, seamlessly integrating with platforms like Klaviyo. The app's advanced analytics and functions allow for automated setups and multi-segment collection management, empowering you to fulfill your business goals and maximize profits efficiently. With its robust features, Kimonix serves as your personal collection and product recommendations manager, streamlining operations and boosting your store's performance.

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Email personalization

A/b testing

Ai recommendations

Build smart collections

Collection resort

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Revize: Order Editing & Upsell

$49-$149 / Month

9.1

89 Reviews

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Let customers edit orders, add products, & switch items easily Show more

Revize: Order Editing & Upsell is a transformative app designed to enhance customer satisfaction by empowering them to manage their post-purchase experience. This innovative tool allows customers to easily correct mistakes, update their shipping address, adjust order quantities, switch products, and add items before shipping, significantly reducing friction in the buying process. By minimizing support tickets and returns, Revize not only boosts customer satisfaction but also enhances operational efficiency for businesses. The app facilitates upselling opportunities, offering seamless avenues for customers to increase their purchase value effortlessly. With features like automated refunds, self-service order cancellations, and customizable order edit windows, it provides a flexible and user-friendly experience. Revize is a key driver in improving average order value (AOV) and fostering lasting customer loyalty, making it a valuable asset for any online store.

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Order editing

Seamless refunds

Product upsells

Address updates

Quantity changes

Switch products

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Trusted Product Tabs with AI

$4.99-$89 / Month

9.1

96 Reviews

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Organize products with customizable tabs & accordions with AI Show more

Tabs: SEO Product Tabs with AI is a versatile app designed to organize and enhance your online store's product content using tabs and sections. By offering tools to generate product tabs and descriptions with AI, it simplifies the process of managing shared content like size guides and warranty information, thereby saving time and effort. The app supports theme extensions, ensuring that its script has minimal to no impact on your store's speed, all while being adapted for SEO to boost visibility and conversions. Users can present their content using either vertical accordion or horizontal tabs, allowing for a customizable and engaging user experience. Additionally, the app offers shared tab features to efficiently distribute content across multiple products. With SEO optimization and compliance with accessibility standards like WCAG 2.0, Tabs integrates seamlessly into your store, enhancing the customer's shopping journey and elevating overall satisfaction.

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Seo optimization

Ai-generated descriptions

Theme extension support

Customizable tabs and accordions

Shared content templates

Low impact on speed

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EcoReturns: AI powered Returns

$29-$299 / Month

9.1

125 Reviews

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Automate Returns, Exchanges, Credits & Lower refunds with AI Show more

EcoReturns is an innovative AI-powered app designed for Shopify merchants, focusing on streamlining and automating the returns and exchange process. With features like a highly configurable return portal, customizable return policies, and branded notifications, it helps businesses reduce refunds and fraud efficiently. The app facilitates a smooth transition for users migrating from other platforms like Loop Returns, Aftership, and others. It enhances the customer experience by automating RMAs, generating shipping labels, and scheduling pickups to reduce turnaround time. Additionally, EcoReturns offers inbuilt discounted shipping labels or the flexibility to connect with your own shipping provider. Leveraging AI tools, the app not only prevents returns and reduces Return to Origin (RTO) rates but also aims to boost profitability. With integrations to various ERP, CRM, and shipping solutions, along with a ChatGPT-powered chatbot, EcoReturns ensures a comprehensive and delightful post-purchase journey for customers.

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Fraud prevention

Api integrations

Shipping labels

Automate returns

Automation rules

Post-purchase experience

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Easy Background Music ‑ Musica

9.1

95 Reviews

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Add custom background music, or play song of choice Show more

Easy Background Music – Musica is a Shopify app designed to enhance customer experience by integrating soothing background music into your online store. This app allows you to select songs or ambient music that align with your brand's vibe or the ongoing festive season, such as playing Jingle Bells during Christmas to create a joyful shopping atmosphere. Its intuitive interface seamlessly blends with your Shopify dashboard and store theme, ensuring a cohesive user experience. With Easy Background Music – Musica, you can preview the music player live and easily configure it to sync music across browser tabs for a consistent auditory experience. By delighting your customers with carefully chosen tunes, you can create an inviting environment that may boost customer engagement and increase sales. Transform your store into an immersive shopping destination with the simple yet elegant solutions provided by this app.

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Shopify integration

Live preview

Background music

Festive tunes

Music synchronization

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GWA: Customer Photo Uploader

$4.99-$9.99 / Month

9.1

5 Reviews

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Share your customers' experience in your store via photos Show more

Customer Photo Uploader is an innovative app designed to enhance the shopping experience by leveraging the power of social proof. It allows satisfied customers to showcase their experiences and upload photos of their purchases, offering potential buyers a real-life glimpse of the products in action. Businesses can encourage customer engagement and enhance product credibility by displaying these authentic user-generated images on individual product pages and highlighting the most captivating ones on the home page. Additionally, businesses have the flexibility to upload photos independently, ensuring a visually appealing and trustworthy online storefront. This app not only boosts consumer confidence in purchasing decisions but also builds a vibrant community around your brand.

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Social proof integration

Customer photo uploads

Display on product page

Showcase on home page

Real photos feedback

Display attractive photos

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Route Protection and Tracking

(3.6/5)

332 Reviews

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Fuel Growth with Order Protection, Package Tracking & More Show more

Route: Post-Purchase Platform is a comprehensive solution designed to enhance the entire shopping experience, from checkout to delivery, and beyond. By providing shipping insurance, Route ensures peace of mind for customers by protecting against loss, theft, or damage. The app also supports carbon-neutral shipping on all insured orders, aligning with environmentally-conscious values and boosting brand loyalty. Route's immersive package tracking keeps your brand at the forefront of customers' minds while building anticipation, complemented by personalized product recommendations that encourage repeat purchases. The platform not only enhances customer satisfaction but also contributes to a more sustainable business model. With instant claims resolution, Route helps reduce customer support costs and minimizes frustration, ensuring a smooth and gratifying shopping experience.

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Product recommendations

Order protection

Package tracking

Branded tracking

Shipping insurance

Carbon neutral shipping

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Formify: custom checkout forms

$12.99 / Month

9.1

5 Reviews

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Create checkout custom form & deeper customer connection Show more

Formify revolutionizes the checkout experience by allowing businesses to create customized forms with ease and flexibility. Utilizing an intuitive drag-and-drop interface, it eliminates the need for coding skills, enabling you to craft forms that meet your specific business needs. This seamless checkout extension empowers you to gather detailed order information, additional shipping details, support requests, or personalized customer preferences effortlessly. With multichannel support, including in-app chat and social media engagement, Formify ensures consistent communication across platforms. Elevate your customer interactions by gaining deeper insights to tailor more personalized experiences and craft effective strategies. Say goodbye to the limitations of standard forms and unlock endless possibilities with Formify, taking your customer experience to unparalleled heights.

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Seamless integration

Multichannel support

Personalized experience

Custom checkout forms

Drag-and-drop creation

Gather detailed info

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Vortex IQ: AI Store Assistant

$299-$499 / Month

8.2

1 Reviews

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Streamline e-commerce data into clear, actionable insights for improved performance. Show more

VortexIQ Insights is an innovative app designed to help merchants make sense of complex e-commerce data, transforming it into actionable insights with ease. This powerful tool centralizes performance metrics from various aspects of your business, including orders, customers, products, and marketing, eliminating the need to juggle multiple platforms or manage cumbersome spreadsheets. With customizable chart filters based on type, department, or role, users can effortlessly track trends over specific time frames, such as the last 7 or 30 days, or even longer periods. This ensures you can quickly identify what strategies are succeeding and what areas need attention to boost sales, efficiency, and customer experience. The app’s intuitive dashboard provides all key analytics at a glance, enabling you to chat directly with your data for further insights and guidance on next steps. Best of all, VortexIQ Insights requires no complicated setup—simply plug in and start visualizing your store's data within minutes.

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Simple dashboard

Performance metrics

Trend tracking

Streamline data

Filter insights

Data chat

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Easy Returns Management System

$19.99 / Month

7.6

26 Reviews

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Handle Return Requests & send Prepaid Shipping Labels Show more

The Easy Returns Management System app offers a streamlined solution for Shopify store owners to manage product returns efficiently. Designed with both the customer and merchant in mind, it simplifies the returns process by allowing customers to submit return requests effortlessly via an embedded form, without the need for login credentials. Store owners benefit from robust tools that enable easy tracking and management of returns, minimizing the operational burden. The app is packed with a variety of features that enhance the user experience and improve return handling efficiency. By integrating seamlessly with Shopify, it ensures a hassle-free setup and ongoing use. This app empowers merchants to provide exceptional customer service while maintaining control over their returns process.

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Seamless integration

Customer self-service

Return request form

Prepaid shipping labels

Efficient management

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AutoCart: Gift With Purchase

$5.99-$8.99 / Month

7.3

13 Reviews

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Auto add gifts, discounted or companion products to the cart Show more

AutoCart: Gift With Purchase is an innovative app designed to revolutionize the shopping cart experience by automatically adding gift products, discounts, or companion items to customer carts based on customizable conditions. This next-generation Cartbot enhances the upselling game by offering promotions such as BOGO or "buy X get Y," which can significantly boost customer satisfaction and loyalty. Seamless integration and an intuitive rule-setting system make it easy for businesses to automate gift additions or remove them if conditions change. The app's ability to schedule promotions and remove products automatically ensures a dynamic and effortless experience for both retailers and shoppers. AutoCart is perfectly integrated with tools like SupaEasy for efficient function generation and data migration, ensuring a hassle-free setup. Furthermore, its multichannel support provides robust assistance via email, in-app chat, and social media, making it accessible and adaptable across different platforms.

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Seamless integration

Automatic removal

Custom rules

Gift auto-add

Discounted products

Companion products

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Storista Shoppable Video Reels

$16-$199 / Month

9.1

48 Reviews

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Boost conversions using UGC, Instagram Reels, & TikTok Videos Show more

Storista Shoppable Videos UGC is an innovative app that boosts product sales by integrating Instagram Reels and TikTok videos directly into your online store. This tool enhances customer engagement by offering an interactive shopping experience, enabling them to purchase products directly from high-speed videos. With features like auto-play functionality on product and home pages, Storista turns casual visitors into committed buyers. The app ensures a constant stream of fresh, engaging content without needing developer resources. Storista supports seamless integration with Instagram and TikTok, automatically updating your store with new user-generated content. It also includes versatile widgets such as Carousel, Stories, Spotlight, Hero, Popup, and Grid for various use cases, all optimized for performance across devices while maintaining SEO integrity. Additionally, Storista is compatible with page builders and subscription features, making it an essential tool for modern e-commerce businesses.

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Slider & grid layouts

Auto-play videos

Shoppable instagram reels

Shoppable tiktok videos

Display image galleries

Adaptive streaming

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Fast View : Fastest Quick View

$2.99 / Month

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Optimize conversion rate by quick view product, one-click buy Show more

Fast View: Fastest Quick View is a powerful app designed to enhance your online shopping experience by providing essential product information without needing to navigate away from the current page. This app features full-screen image zoom for an immersive product view, along with price details, in-stock status, and available variant options. Additionally, it offers comprehensive product descriptions and convenient buy now or add to cart buttons. By streamlining the browsing process, Fast View significantly reduces the time required to make a purchase decision, allowing customers to evaluate more products quickly and efficiently. This seamless and efficient viewing experience not only improves customer satisfaction but also has the potential to boost sales by encouraging quicker purchasing decisions. With Fast View, you can enjoy a smoother, faster, and more informative shopping journey.

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Add to cart

Buy now button

Full-screen zoom

In-stock info

Variants options

Product description

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Shopify Customer experience apps

Related Categories

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Based on reviews

Showing 1 to 20 of 183 Apps

Xcotton Post Purchase Guard

Klaviyo Reviews

Meety: Appointment Booking App

Wrapin ‑ Gift Wrap & Options

StoreFAQ‑ Product FAQ Builder

Wrapped: Gift Wrap & Messages

CP: Order Editing & Upsell

Collection Sort & Category |KX

Revize: Order Editing & Upsell

Trusted Product Tabs with AI

EcoReturns: AI powered Returns

Easy Background Music ‑ Musica

GWA: Customer Photo Uploader

Route Protection and Tracking

Formify: custom checkout forms

Vortex IQ: AI Store Assistant

Easy Returns Management System

AutoCart: Gift With Purchase

Storista Shoppable Video Reels

Fast View : Fastest Quick View