CP: Order Editing & Upsells

Develop by Shopify

Free plan available 7 Days Free Trial

Empower customers to self-edit orders, reducing support and boosting sales.

Post-purchase upsells

Generate invoices

Order cancellations

Automate refunds

Product swaps

Self-edit orders

Shipping modifications

Quantity adjustments

Variant changes

About CP: Order Editing & Upsells

Launched Jan 21, 2025

Built by Shopify

Address

Kathmandu, Kathmandu, 999, Badharamal, 56500, NP

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Post purchase self-service order editing, cancellation & address validation to cut support tickets

Many support tickets are simple order edits (wrong sizes, address mistakes, forgot to apply discount and order cancel). ClickPost reduces support tickets & returns while boosting customer satisfaction. ClickPost Order Editing & Cancellation enables customers to self-service edits & cancellations - including address, variant, discount, quantity. It unlocks address validations, automated refunds and smooth 3PL/WMS sync. Now upsell post-purchase and boost your AOV.

Self-Service Editing - Customers fix addresses, apply discounts, change variants
Instant order cancellations with automated refunds
Address validation via Google Maps to flag bad addresses
Post-purchase upsells to increase average order value (AOV)
3PL/WMS integrations to keep fulfillments in sync

Pros

Empowers customers to self-edit orders, reducing the need for support intervention.
Significantly reduces support tickets by allowing customers to handle common order changes.
Improves customer satisfaction and experience by providing a smooth, Amazon-like shopping journey.
Increases Average Order Value (AOV) through upsell opportunities and AI recommendations.
Provides complete integration support with 3PL/WMS, enhancing logistics efficiency.
Automates refunds, offering flexibility between store credits or returning to source.
Helps in managing cancellations and changes automatically, reducing manual intervention.

Cons

Potential complexity in setting up and integrating with existing systems.
Requires thorough monitoring to handle exceptions in customer edits that might not adhere to business policies.
Customer autonomy in editing orders might lead to unintentional errors, requiring post-edit support.

Top Helpful Reviews

Westside

Sep 30, 2025 on Shopify

The app has been a huge help to our support team. With Clickpost order editing we saved a lot of tickets, especially during the sale season. And what stood out was that they got us extra revenue through post purchase upsells, so that was a bonus! Their support is very prompt, and open to feedback.

Shred Finger Boards

Sep 22, 2025 on Shopify

Works as described. I set an order editing window when customers can change/edit their own orders. They like it because it's fast and easy and I like it because it lowers my support tickets. Easily one of the best apps I have because it's easy to use and it gives both me and my customers what I want. It's a win/win app. The developers are always adding new features too, like upselling, that I appreciate. The more I can do within 1 app so I don't have to have a ton of apps, the better. I highly recommend.

Wellbeing Nutrition

Sep 17, 2025 on Shopify

Clickpost order editing has made our post purchase process so much better. Customers can now edit their orders without contacting support. Their upsells are a cherry on the top, and have increased our AOV. Real value for money, and absolutely great support from the team.

VanillaPura

Aug 27, 2025 on Shopify

Great experience and fantastic support from the ClickPost team with my questions. Our top customer service requests are for order edits, so this immediately cut support tickets making it easy to quantify the ROI. A lot of customization features and various upsell tools are included in the app that I can implement to increase AOV as well. I highly recommend it.

Recode Studios

Aug 12, 2025 on Shopify

As a growing brand, Clickpost just makes my life easier. Customers used to message me minutes after placing their order for changing their address or if they picked the wrong size. Now they just fix it themselves. Works perfectly with our shipping software and Klaviyo. And the support by Smit is a bonus. I wish that I installed sooner.

URturms

Jul 28, 2025 on Shopify

Great app and an exceptional support from the team. The app allows our customers to modify theirs orders without the need to contact us. This has given our support team to focus on more important tasks, and been a delight for our customers. I highly recommend this app, it will save you a lot of time and money.

Paradyes

Jul 23, 2025 on Shopify

Exactly what we needed. No more customer queries about 'where is my order'. Everything’s available in their account. Smooth experience!

Sammvaad

Jul 16, 2025 on Shopify

We were looking for a way to offer basic order changes without complicating our process. This app nailed it. Clean interface, easy for customers, and fits right into our workflow

RIJAC

Jul 16, 2025 on Shopify

We always wanted to give customers more flexibility after placing an order. This app delivered exactly that. Very intuitive and doesn’t affect our existing workflow. On point and instant support by Smit and Mohit

Italian Colony

Jul 15, 2025 on Shopify

This app does exactly what it promises. We've been able to reduce customer complaints by allowing easy order edits and cancellations. The setup was smooth, and their support team was quick to respond when we had questions. Definitely recommend it if you're looking to improve post-purchase experience.

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