CP: Order Editing & Upsell

Develop by Shopify

$49-$129

/ Month

Free plan available 14 Days Free Trial

Empower customers to self-edit orders, reducing support and boosting sales.

Post-purchase upsells

Generate invoices

Order cancellations

Automate refunds

Product swaps

Self-edit orders

Shipping modifications

Quantity adjustments

Variant changes

About CP: Order Editing & Upsell

Launched Jan 21, 2025

Built by Shopify

Address

3131 Michelson Dr, Irvine, CA, 92612, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Cut support costs and boost AOV with self-service order editing, address validation, and upsells

Reduce support tickets and returns with a self-service order editing app. Let shoppers edit orders post-purchase: change variants, quantity, and shipping address; apply discounts; or cancel. Control the edit window and allowed edits; every order edit is logged. Built-in address validation, automated refunds/store credit, and 3PL/WMS sync keep ops smooth. Plus, boost AOV with post-purchase upsells right from the order page. Improve customer experience with the complete order editing solution.

Self-Service Editing - Customers fix addresses, apply discounts, change variants
Instant order cancellations with automated refunds
Address validation via Google Maps to flag bad addresses
Post-purchase upsells to increase average order value (AOV)
3PL/WMS integrations to keep fulfillments in sync

Pros

Empowers customers to self-edit orders, reducing the need for support intervention.
Significantly reduces support tickets by allowing customers to handle common order changes.
Improves customer satisfaction and experience by providing a smooth, Amazon-like shopping journey.
Increases Average Order Value (AOV) through upsell opportunities and AI recommendations.
Provides complete integration support with 3PL/WMS, enhancing logistics efficiency.
Automates refunds, offering flexibility between store credits or returning to source.
Helps in managing cancellations and changes automatically, reducing manual intervention.

Cons

Potential complexity in setting up and integrating with existing systems.
Requires thorough monitoring to handle exceptions in customer edits that might not adhere to business policies.
Customer autonomy in editing orders might lead to unintentional errors, requiring post-edit support.

Top Helpful Reviews

Tuco Kids

Nov 19, 2025 on Shopify

Super helpful app! Lets customers edit orders easily and reduced our support load. Simple setup, smooth UI, and great support from the team.

Bichhavans

Nov 12, 2025 on Shopify

The app has been very useful to us. We were looking something like this to reduce our support enquiries, and that is what is exactly did. Our customers love this feature and it makes everyone’s life just better. Plus they also have the upsell feature, which replaced my current upsell app! Worked flawlessly. It is an absolute no brainer to install this app. Loved the support provided by the ClickPost team during our setup process. Thanks Team ClickPost.

MyBorosil

Oct 14, 2025 on Shopify

Order editing app by clickpost is easy to install with a super responsive support team. It has reduced our support tickets. It has just made our life easier. Was very easy to setup on them. Loving it!

Westside

Sep 30, 2025 on Shopify

The app has been a huge help to our support team. With Clickpost order editing we saved a lot of tickets, especially during the sale season. And what stood out was that they got us extra revenue through post purchase upsells, so that was a bonus! Their support is very prompt, and open to feedback.

Shred Finger Boards

Sep 22, 2025 on Shopify

Works as described. I set an order editing window when customers can change/edit their own orders. They like it because it's fast and easy and I like it because it lowers my support tickets. Easily one of the best apps I have because it's easy to use and it gives both me and my customers what I want. It's a win/win app. The developers are always adding new features too, like upselling, that I appreciate. The more I can do within 1 app so I don't have to have a ton of apps, the better. I highly recommend.

Wellbeing Nutrition

Sep 17, 2025 on Shopify

Clickpost order editing has made our post purchase process so much better. Customers can now edit their orders without contacting support. Their upsells are a cherry on the top, and have increased our AOV. Real value for money, and absolutely great support from the team.

Starquik

Aug 29, 2025 on Shopify

Great app for letting customers edit or cancel their orders without hassle. It’s easy to set up, reduces support work, and the team is super responsive.

VanillaPura

Aug 27, 2025 on Shopify

Great experience and fantastic support from the ClickPost team with my questions. Our top customer service requests are for order edits, so this immediately cut support tickets making it easy to quantify the ROI. A lot of customization features and various upsell tools are included in the app that I can implement to increase AOV as well. I highly recommend it.

Recode Studios

Aug 12, 2025 on Shopify

As a growing brand, Clickpost just makes my life easier. Customers used to message me minutes after placing their order for changing their address or if they picked the wrong size. Now they just fix it themselves. Works perfectly with our shipping software and Klaviyo. And the support by Smit is a bonus. I wish that I installed sooner.

URturms

Jul 28, 2025 on Shopify

Great app and an exceptional support from the team. The app allows our customers to modify theirs orders without the need to contact us. This has given our support team to focus on more important tasks, and been a delight for our customers. I highly recommend this app, it will save you a lot of time and money.

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