CP: Order Editing & Upsell

Develop by Shopify

$49-$129

/ Month

Free plan available 14 Days Free Trial

Empower customers to self-edit orders, reducing support and boosting sales.

Post-purchase upsells

Generate invoices

Order cancellations

Automate refunds

Product swaps

Self-edit orders

Shipping modifications

Quantity adjustments

Variant changes

About CP: Order Editing & Upsell

Launched Jan 21, 2025

Built by Shopify

Address

30 N Gould St #44467, Sheridan, WY, 82801, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Cut support costs and boost AOV with self-service order editing, address validation, and upsells

Reduce support tickets and returns with a self-service order editing app. Let shoppers edit orders post-purchase: change variants, quantity, and shipping address; apply discounts; or cancel. Control the edit window and allowed edits; every order edit is logged. Built-in address validation, automated refunds/store credit, and 3PL/WMS sync keep ops smooth. Plus, boost AOV with post-purchase upsells right from the order page. Improve customer experience with the complete order editing solution.

Self-Service Editing - Customers fix addresses, apply discounts, change variants
Instant order cancellations with automated refunds
Address validation via Google Maps to flag bad addresses
Post-purchase upsells to increase average order value (AOV)
3PL/WMS integrations to keep fulfillments in sync

Pros

Empowers customers to self-edit orders, reducing the need for support intervention.
Significantly reduces support tickets by allowing customers to handle common order changes.
Improves customer satisfaction and experience by providing a smooth, Amazon-like shopping journey.
Increases Average Order Value (AOV) through upsell opportunities and AI recommendations.
Provides complete integration support with 3PL/WMS, enhancing logistics efficiency.
Automates refunds, offering flexibility between store credits or returning to source.
Helps in managing cancellations and changes automatically, reducing manual intervention.

Cons

Potential complexity in setting up and integrating with existing systems.
Requires thorough monitoring to handle exceptions in customer edits that might not adhere to business policies.
Customer autonomy in editing orders might lead to unintentional errors, requiring post-edit support.

Top Helpful Reviews

Samoh by TATA

Dec 10, 2025 on Shopify

Clickpost has been a game changer for our customer experience. Lots of our customers have come back and told us that they love this feature. We already edit 100+ orders monthly and has resulted in lower support tickets. What I appreciate is the flexibility, from modifying addresses to changing products and even adding upsells, it all just works. The team was very helpful with installation and setup. Just go for it!

Bonhomie

Dec 04, 2025 on Shopify

A much needed solution to a very common support issue. Customers used to always reach out to us for changing their address or items, now they can edit it on their own. Multiple customers have reached out to us that they love this new feature! The team is superb with their support and responsiveness, and I keep seeing constant improvements in the product. Strongly recommended.

French Accent

Nov 20, 2025 on Shopify

The setup process was smooth, thanks to the incredibly helpful and responsive ClickPost support team. Their guidance made the onboarding quick and effortless. This is honestly one of the best decisions we've made for our operations. A must-have app for any brand looking to enhance post-purchase experience and improve efficiency. Highly recommended!

Tuco Kids

Nov 19, 2025 on Shopify

Super helpful app! Lets customers edit orders easily and reduced our support load. Simple setup, smooth UI, and great support from the team.

Bichhavans

Nov 12, 2025 on Shopify

The app has been very useful to us. We were looking something like this to reduce our support enquiries, and that is what is exactly did. Our customers love this feature and it makes everyone’s life just better. Plus they also have the upsell feature, which replaced my current upsell app! Worked flawlessly. It is an absolute no brainer to install this app. Loved the support provided by the ClickPost team during our setup process. Thanks Team ClickPost.

MyBorosil

Oct 14, 2025 on Shopify

Order editing app by clickpost is easy to install with a super responsive support team. It has reduced our support tickets. It has just made our life easier. Was very easy to setup on them. Loving it!

Westside

Sep 30, 2025 on Shopify

The app has been a huge help to our support team. With Clickpost order editing we saved a lot of tickets, especially during the sale season. And what stood out was that they got us extra revenue through post purchase upsells, so that was a bonus! Their support is very prompt, and open to feedback.

Shred Finger Boards

Sep 22, 2025 on Shopify

Works as described. I set an order editing window when customers can change/edit their own orders. They like it because it's fast and easy and I like it because it lowers my support tickets. Easily one of the best apps I have because it's easy to use and it gives both me and my customers what I want. It's a win/win app. The developers are always adding new features too, like upselling, that I appreciate. The more I can do within 1 app so I don't have to have a ton of apps, the better. I highly recommend.

Wellbeing Nutrition

Sep 17, 2025 on Shopify

Clickpost order editing has made our post purchase process so much better. Customers can now edit their orders without contacting support. Their upsells are a cherry on the top, and have increased our AOV. Real value for money, and absolutely great support from the team.

Starquik

Aug 29, 2025 on Shopify

Great app for letting customers edit or cancel their orders without hassle. It’s easy to set up, reduces support work, and the team is super responsive.

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