Easy Returns Management System

Develop by Shopify

$19.99

/ Month

Free plan available 30 Days Free Trial

Handle Return Requests & send Prepaid Shipping Labels

Seamless integration

Customer self-service

Return request form

Prepaid shipping labels

Efficient management

About Easy Returns Management System

Launched Jan 31, 2016

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Let's customers create a return request without logging in.

The Returns Management System App integrates with Shopify and provides for a seamless experience for managing returns. We make it easy for your customers to file a return and we make it easier for you handle returns requests. This app is bundled with tons of features. Easy for Customers. Simply embed a Request Creation form on your store and allow your customers to create returns without logging in.

Customers can create return request without logging in.
Keep customers updated with email notifications
Powerful reports

Pros

Easy for customers to file return requests without logging in
Seamless integration with Shopify for a smooth returns management experience
Supports embedding Request Creation form on the store, enhancing user experience

Cons

Challenges with noticing and utilizing the app in larger stores with multiple stores to manage
Customer service issues related to billing practices and refunds

Top Helpful Reviews

vacier-us

May 17, 2024 on Shopify

The review does not have anything to do with how the app works, but with the customer service that we received and the business practice of the company that owns the app. The app was installed almost year and a half ago on our store and was not once utilized, it just got lost among others and due to our scale and the fact that we have 3 stores to manage, no one noticed this. We were naturally billed the whole time and in lights of positive business practices, due to the fact that we never used the app, we were expecting to get a substantial amount of money back. This did not happen as we only got three last months back.

Sparkle In Pink

May 26, 2022 on Shopify

This is a very simple, easy to use app, that does what exactly what you need it to. Customer experience is also very straightforward, highly recommend!

Phoenix Android Radios

May 21, 2020 on Shopify

We process quite some returns. This app really makes the processing much more streamlined with label generation from Shippo integration.

Waynedaltonparts

Oct 30, 2019 on Shopify

Best solution I've found. Support is very helpful and quick. Functionality is great. Very customizable. Great pricing too! Update: I accidentally deleted the app (doh!) and their support was so on the ball about helping me get my data restored and everything back installed as it was before my mistake. Very happy with this app and their support all around!

Naturalicious

Mar 09, 2019 on Shopify

Customer support is great. They responded in 24 hours not only with an answer but with the actual css code created for me so that I could just easily copy and paste it in. I didn't have to do anything. I actually forgot to add the code and they even reached out a few days later to remind me.

MINIMALE ANIMALE

Feb 27, 2019 on Shopify

Customer support on this app is great - response in 24 hours always with a solution. Very happy with this app and would recommend!

Thirteen Fifty Apparel

Nov 15, 2018 on Shopify

This app helped us accomplish what we were looking to do! Deff recommen if you want a hassle free return system. Love it so far

Voormi

Dec 07, 2017 on Shopify

We've been using this app for almost a year now. Simple to use on front and back ends, and works well! Glad to have it going into the holiday season this year :) Their customer service team is super responsive, for the few questions I've had. The reporting functions are easily accessible but somewhat limited in scope if you're trying to derive close product trends. They do a great job delivering the big picture and will hopefully improve in years to come. Overall very happy. Best I've found!

V2 Originalgrain Com

Feb 24, 2017 on Shopify

The support team is very responsive and this app has been helping us a lot to manage all the returns. Excellent work!! They even made us a great feature to generate reports by return reason! so far it's been an enjoyable experience.

Orchardcorset 2

Oct 31, 2016 on Shopify

Great app! It could only be better if Shopify allowed a better two-way communication and the order indicated there was a return on file. The support is great and a feature I requested was implemented in under a week!

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