The review does not have anything to do with how the app works, but with the customer service that we received and the business practice of the company that owns the app. The app was installed almost year and a half ago on our store and was not once utilized, it just got lost among others and due to our scale and the fact that we have 3 stores to manage, no one noticed this. We were naturally billed the whole time and in lights of positive business practices, due to the fact that we never used the app, we were expecting to get a substantial amount of money back. This did not happen as we only got three last months back.

This is a very simple, easy to use app, that does what exactly what you need it to. Customer experience is also very straightforward, highly recommend!

We process quite some returns. This app really makes the processing much more streamlined with label generation from Shippo integration.

Best solution I've found. Support is very helpful and quick. Functionality is great. Very customizable. Great pricing too! Update: I accidentally deleted the app (doh!) and their support was so on the ball about helping me get my data restored and everything back installed as it was before my mistake. Very happy with this app and their support all around!

Customer support is great. They responded in 24 hours not only with an answer but with the actual css code created for me so that I could just easily copy and paste it in. I didn't have to do anything. I actually forgot to add the code and they even reached out a few days later to remind me.

Customer support on this app is great - response in 24 hours always with a solution. Very happy with this app and would recommend!

This app helped us accomplish what we were looking to do! Deff recommen if you want a hassle free return system. Love it so far

We've been using this app for almost a year now. Simple to use on front and back ends, and works well! Glad to have it going into the holiday season this year :) Their customer service team is super responsive, for the few questions I've had. The reporting functions are easily accessible but somewhat limited in scope if you're trying to derive close product trends. They do a great job delivering the big picture and will hopefully improve in years to come. Overall very happy. Best I've found!

The support team is very responsive and this app has been helping us a lot to manage all the returns. Excellent work!! They even made us a great feature to generate reports by return reason! so far it's been an enjoyable experience.

Great app! It could only be better if Shopify allowed a better two-way communication and the order indicated there was a return on file. The support is great and a feature I requested was implemented in under a week!