EcoReturns: AI powered Returns

Develop by Shopify

$29-$299

/ Month

Free plan available 30 Days Free Trial

Automate Returns, Exchanges, Credits & Lower refunds with AI

Fraud prevention

Api integrations

Shipping labels

Automate returns

Automation rules

Post-purchase experience

Store credits

Exchange automation

Refund reduction

About EcoReturns: AI powered Returns

Launched Aug 11, 2021

Built by Shopify

Address

2369, 2369, Nairobi, 00100, KE

Website Support Portal Privacy policy Tutorial FAQ Document

Related Categories

Claim Offer

Zotabox Contact Form Builder

(129 Reviews)

Claim Offer

Sponsored

Add multiple, embeddable contact forms to your website.

Introduction Video

Description

AI-powered returns automation app: encourage exchanges, store credits & turn refunds into revenue.

Tired of manual or semi-automatic returns draining profits? EcoReturns automates RMA, returns, exchanges, refunds, credits and labels, cutting TAT and RTO using AI. It has a highly configurable return portal, policies, reasons, notification & automation rules. Migrate seamlessly from Loop Returns, Aftership, Return Prime, Parcel Panel, or ReturnGo. Provide a great post-purchase experience and make customers happy. All of this with a proactive support to meet your custom needs.

Automate Pickups, Shipping labels, refunds, credits, notifications & exchanges.
Choose inbuilt discounted shipping rates or plug in your own carriers.
Highly configurable return portal, policies, reasons, sub-reasons & automations.
Integrate with Carriers, 3PL, ERP, OMS, CRM, Dropship etc, using API & Webhooks.
AI tools for lower refunds, credits, RTO & chat for better experience & margins.

Pros

AI-powered management reduces refunds and frauds
Highly configurable return portal, policies, and automation rules
Easy migration from other return solutions like Loop Returns, Aftership, Return prime, Postco, and Sorted
Automates RMA, shipping labels, and pickups to reduce TAT
Inbuilt discounted labels/shipping or option to connect your own shipping provider
AI-based tools to prevent returns and improve profitability
Integrations with various platforms like shipping carriers, 3PL, ERP, OMS, CRM, Dropship etc
ChatGPT powered chatbot for enhanced customer experience
Positive user feedback on pricing, support, and features
Good customer support as evidenced by user reviews

Cons

Limited user reviews available to fully gauge overall user satisfaction
Potential complexity in initial setup due to extensive configurability
Dependence on AI and integrations might pose challenges for less tech-savvy users

Top Helpful Reviews

Samurai Exports Pvt Ltd

Jan 30, 2026 on Shopify

EcoReturns has been a pleasure to work with, offering a seamless process and highly responsive customer support. Their team is professional, efficient, and makes the entire experience effortless.

W Y E T H

Nov 19, 2025 on Shopify

Ecoreturns has improved a lot since we started using it about 2 years ago. There's more automations, more streamlined, customer service is MUCH better. Would recommend!

OZiSS

Nov 17, 2025 on Shopify

EcoReturns has been great to work with, smooth process and extremely helpful customer support. They respond quickly and make everything easy. Highly recommended!

ForeverKidz

Nov 10, 2025 on Shopify

We started using EcoReturns last year, and it’s been a game-changer for our exchange management. The platform is easy to use, integrations run without a hitch, and the entire process feels streamlined. Their support team is proactive and quick to help whenever needed. Definitely a great solution for hassle-free exchanges or returns!

Me&My

Nov 07, 2025 on Shopify

We’ve been using EcoReturns for over a year now, and it has made our returns process highly automated and effortless.

Label S4U

Nov 06, 2025 on Shopify

We’ve been using EcoReturns for quite some time, and they offer great features, fair pricing, and excellent support.

The Short Store

Nov 04, 2025 on Shopify

Using Ecoreturns for the past 3 months and it has definitely made it a lot easier for us to process exchange and return requests and the support team has been very responsive and quick to resolve any issues or customisations required. Highly recommend.

BlissClub

Oct 29, 2025 on Shopify

We’ve been using EcoReturns to manage our returns, and it’s been a game-changer. The platform has made our return process faster, more transparent, and incredibly efficient. Their support team is prompt and always ready to help — overall, a great partner for scaling post-purchase experience. Special mention to Saurav and Vivek!

indigolinen

Oct 28, 2025 on Shopify

Setup was incredibly easy - onboarding took less than a day! The platform is packed with useful features that make managing returns effortless and efficient. Great value for any growing Shopify brand.

The Great Ikigai