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Synctrack: Returns & Exchanges logo

Synctrack: Returns & Exchanges

Develop by Synctrack

$11.99-$149

/ Month
  • Built for Shopify
  • Free plan available 7 Days Free Trial

    Streamline returns & exchanges, refunds and return labels

    Shopify integration
    Branded return portal
    Custom return solutions
    Timely notifications
    Return shipping labels
    Auto refunds
    Video uploading
    Auto request approval

    About Synctrack: Returns & Exchanges

    Launched Mar 12, 2023

    Categories

    Built by Synctrack

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    Description

    Automated returns & exchanges for brands to reduce costs, retain revenue, & drive customer loyalty.

    Synctrack: Returns and Exchanges ensures hassle-free returns and exchanges with a branded return portal, auto refund, and timely notifications to you and your customers. Synctrack offers auto refunds via store credit, gift card, and auto-approval of returns and exchanges. Simplify returns and exchanges management easily and customize your return solutions to encourage exchanges and save lost sales. Synctrack offers Shopify syncing

    Synctrack: Returns and Exchanges ensures hassle-free returns and exchanges with a branded return portal, auto refund, and timely notifications to you and your customers. Synctrack offers auto refunds via store credit, gift card, and auto-approval of returns and exchanges. Simplify returns and exchanges management easily and customize your return solutions to encourage exchanges and save lost sales. Synctrack offers Shopify syncing more
    • Condition-based Workflow automates return process using product and order info
    • Exchanges for different items and flexible refunds: store credit, gift card,...
    • Refund to store credit, gift card, discount code or original payment method
    • Seamlessly integrates with Shopify auto-sync loop returns status to Shopify
    • Integration with Shippo, Easypost, Fedex, Australia Post, Shiprocket, Delhivery

    Pros

    • Generous free plan allowing full utilization of the app's features without financial burden
    • Exceptional customer support team, praised for their quick responses and dedication to helping users
    • Seamlessly integrates with Shopify while auto-syncing return status to the platform
    • Branded return portal and automated notifications to keep customers updated
    • Auto refunds via store credit, gift cards, and auto approval of returns and exchanges
    • Simplification of returns and exchanges management with customization options to encourage exchanges and save lost sales
    • Exclusive feature of video uploading for returns and exchanges
    • Integration with Shippo, Easypost, FedEx, and other services to create return shipping labels
    • Multiple users noted the app as easy to set up and customize
    • Receptive and open to user feedback and suggestions for improvements
    • Reliability and ease of use confirmed by multiple users

    Top Helpful Reviews

    Velloria London

    Jan 27, 2025  on Shopify

    thanks so Samuel, i did not knew about this tool also Samuel explained it quite well, and i'm convinced that i am in need for this tool and it will make it alot easier

    Tortli

    Jan 26, 2025  on Shopify

    Great app for managing returns! Extensive configuration options, ability to connect several stores is something we were looking for. Additionally, great support. Thank you Tracy for your help :D

    Dedoles TEST

    Jan 21, 2025  on Shopify

    We are in the phase of trial and testing, but the support from the team is incredible. Very helpful and quick answers to resolve our questions and problems. They have even released a few features what we requested.

    NIKIN CH

    Dec 29, 2024  on Shopify

    Very good app, I can only recommend. The support is also extremely helpful and they do everything they can to make it the best for your case.

    Karwan

    Dec 17, 2024  on Shopify

    Best app ever for return and exchange management, it saved out lot of time, I recommend this app for return and exchange process

    Clawgs

    Dec 16, 2024  on Shopify

    Best returns and exchanges app I've found!.. and I've tried several. Easy to use platform that has ton's of options to control your return process and workflow however you want - including complex workflows where you can allow exchanges for certain items and/or return reasons and not allow exchanges for other items and/or return reasons.. or only allow refunds for certain items, etc. Although the app is great, what makes it the BEST is their customer service and development team. When I asked them if their app could do something that it couldn't do, they didn't just dismiss me and say "no, our app can't do that... tough luck", like other return apps said to me. Instead, they said "that's a good idea! Our app currently doesn't have that capability, but we'll get our development team on it!". Then, about a month later, they released a massive update that does everything I asked for with a simple and intuitive interface. If you want a great return and exchanges app with a stellar customer service and development team that cares about your needs and works to make the app function exactly as you need it to, THIS IS YOUR APP!

    michelangelo intimo

    Nov 28, 2024  on Shopify

    Sehr hilfreiches Tool zur Abwicklung von Retouren und Umtäuschen! Alles kann an einem Ort gemacht werden - Ersatzartikel wählen, Begründungen für Rückgabe, Rückerstattungen... - und der Kunde wird über die laufenden Schritte stets per Mail informiert. We love it ❤️ Und der Support ist phantastisch! Schnell, hilfsbereit und sehr kompetent!!

    ConnecTen internet

    Nov 17, 2024  on Shopify

    The whole team has been great to work with. I spent some time with the dev team and they implemented a bunch of changes that I requested. They system works great for us and the support team is spot on. Keep up the good work!

    SHOP BEAST

    Nov 04, 2024  on Shopify

    Samuel provided exceptional service and went above and beyond to assist us with the Synctrack app. His guidance made the setup process smooth and efficient. Highly recommend this app for its great support and ease of use!

    MyBeya

    Nov 02, 2024  on Shopify

    Synctrack has made managing returns so easy for my Shopify store. Huge thanks to Tracy for her valuable help during the setup! I highly recommend this app!

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