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Loop Returns & Exchanges logo

Loop Returns & Exchanges

Develop by Loop

$155-$340

/ Month
Free plan available

Manage returns, exchanges, return labels, store credit & more!

Instant exchanges
Tracking
Customer insights
Logistics integration
Fraud protection
Custom rules
Save sales
Automated platform
Customer lifetime value

About Loop Returns & Exchanges

Launched May 26, 2021

Categories

Built by Loop

Email :

[email protected]

Address

PO Box 16250, Columbus, OH, 43126, US

Website Privacy policy FAQ
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Introduction Video

Description

Automate your returns management to reduce costs, retain more revenue, and drive customer loyalty.

Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We help brands improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop.

Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We help brands improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop. more
  • Optimize return costs with Workflows, Logistics, Point of Sale, and more
  • Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
  • Protect against return fraud using Workflows, Custom Rules, and Blocklists
  • Provide a premium experience with at-home pickup and simple, self-serve returns
  • Build confidence with Tracking and learn about shopper behavior with Insights

Pros

  • Automated platform that enhances customer lifetime value
  • Creates a shopping experience within the returns process
  • Helps over 3,500 brands including well-known names like Princess Polly, Allbirds, and Marine Layer
  • Improves customer retention and upsell value
  • Makes returns stress-free for shoppers
  • Optimizes return costs with features like Workflows, Logistics, and Point of Sale
  • Incentivizes exchanges with Bonus Credit, Shop Now, and Instant Exchanges
  • Minimizes return fraud using Workflows, Custom Rules, and Blocklists
  • Provides premium features like at-home pickup and self-serve returns
  • Offers tracking to build customer confidence and insights to understand shopper behavior
  • Highly rated customer service and user-friendly platform

Cons

  • No free trial period mentioned to allow potential users to test the app
  • May require some initial setup and customization, which could be time-consuming for new users
  • No detailed pricing information provided up front
  • Requires integration with existing e-commerce platforms, which may present compatibility issues

Top Helpful Reviews

Hunt and Haul

May 11, 2025  on Shopify

I've had a few times where i have contacted Loop for support, and i must say all the staff are super friendly and quick to resolve any issues. I have recently been in touch with Emma Pennington a few times, and she is brilliant! Nothing is too much trouble for her and she is very patient and understanding too. I highly recommend Loop!

SHAPING NEW TOMORROW INTERNATIONAL

May 09, 2025  on Shopify

We've had a positive experience working with Loop Returns, particularly when it comes to customer support. We recently needed assistance configuring return tags across multiple Shopify instances, and the process was handled quickly and clearly. ✅ Highlights: Responsive Support: Our inquiry was acknowledged and resolved within the same business day — a big plus when coordinating system-wide tagging. Tag Configuration: We wanted the "LoopExchange" tag applied to all exchange orders across five regional stores (DK, DE, SE, NO, EU). The support team confirmed the setup promptly and ensured it was deployed. Clear Communication: The representative (Ninthuga) explained how tagging works, including that the system already applies LE:Exchange to original orders that receive an exchange outcome. This level of transparency helped clarify things for us. ️ Value-Add: Being able to tag return and exchange orders systematically helps us keep warehouse processes clean and consistent — especially with RFID and stock separation in place. Overall, Loop continues to deliver on both platform functionality and reliable merchant support.

by Kin Aesthetics

May 05, 2025  on Shopify

I would say the customer service is the best part of working with Loop Returns. As a small business, you can feel like a jack of all trades but a master of none. The support we have had from Loop Customer Support team has helped us build the confidence we need to start feeling like a master of Loop Returns!

Earls Collection

Apr 30, 2025  on Shopify

5 star rating for LOOP! The team is so responsive whenever we need any assistance and there's always someone available to help. Great platform for our business and we would recommend to all.

BODE

Apr 29, 2025  on Shopify

Loop makes our return process seamless for both clients and our team. Not to mention, reliable and kind customer service as well.

LG beauty

Apr 25, 2025  on Shopify

Anytime I have reached out to them for any questions they have been very quick and diligent in responding. So I am very happy with this aspect.

BRIDEMERCH

Apr 16, 2025  on Shopify

The team was super helpful in helping me set up returns for outside the US. Onboarding Loop itself was also seamless and makes life easy!

Harmonic Arts

Apr 10, 2025  on Shopify

The support team was able to help us implement a workflow tool we were wanting to add but were unsure how we would go about it. They were knowledgeable in their response, and we were able to create the workflow we needed with their assistance.

Craghoppers USA

Apr 04, 2025  on Shopify

We love working with Loop! They are easy to work with, and their support is quick and attentive - Rece rocks!

Elevated Craft

Mar 28, 2025  on Shopify

Fantastic customer support that answers my questions in a timely fashion and is always very courteous. Thanks so much! :)

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