Loop team is always super quick to respond when I have questions and Emma and the team were able to solve my query and get me sorted. Great customer service and support!!!

Emma is great and responded to my question quickly and thoroughly. Great customer experience although I wish they had some bonus features!

Rece has been incredibly helpful and responsive, providing clear and satisfactory answers to every question I had. The patience, professionalism, and thorough knowledge truly stood out. Easily one of the best Support Specialists I have worked with—thank you, Rece, for making the entire experience smooth and stress-free!

Very helpful! Quick responses and easy back-and-forth till the issue is resolved. I did not have much hope emailing them, but it turned out to be a great experience with a quick resolve.

***AVOID*** UPDATE: I am 3 months in, and there is still no sign of the returns working. I go back and forth with customer service every week, and they do not care. ***I AM OUT OF POCKET $450***

I emailed a question about a major issue we had for getting a specific type of label. Not sure if it was even something that could be done. To my surprise it was not just answered but the steps given and care to address my follow up questions and confirm I was on the right track. I greatly appreciate true, real life help from customer service - AI can not match this service. Thank you for all your help Loop CX!

Loop support is alway fantastic, they go above and beyond and their response times are always very fast.

So far really great and easy to integrate - makes returns so easy for us and the customer, and really great customer support as well, the agents respond very quickly to any questions that I have

It has cost $300 and a lot of time, and still is not live, nearly 2 months after starting the process *********AVOID******** don't get sucked in, look for better alternatives first

Great support team to work with. Always willing to help and provide the needed information in a timely manner!