Loop Returns & Exchanges

Develop by Loop

$29-$373

/ Month

Manage returns, exchanges, return labels, store credit & more!

Instant exchanges

Tracking

Customer insights

Logistics integration

Fraud protection

Custom rules

Save sales

Automated platform

Customer lifetime value

About Loop Returns & Exchanges

Launched May 27, 2021

Built by Loop

Email :

[email protected]

Address

PO Box 16250, Columbus, OH, 43126, US

Website Privacy policy FAQ

Related Categories

Description

Automate your returns management to reduce costs, retain more revenue, and drive customer loyalty.

Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We've helped over 3,500 brands including Princess Polly, Allbirds, and Marine Layer improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop.

Optimize return costs with Workflows, Logistics, Point of Sale, and more
Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
Protect against return fraud using Workflows, Custom Rules, and Blocklists
Provide a premium experience with at-home pickup and simple, self-serve returns
Build confidence with Tracking and learn about shopper behavior with Insights

Introduction Video

Pros

Automated platform that enhances customer lifetime value
Creates a shopping experience within the returns process
Helps over 3,500 brands including well-known names like Princess Polly, Allbirds, and Marine Layer
Improves customer retention and upsell value
Makes returns stress-free for shoppers
Optimizes return costs with features like Workflows, Logistics, and Point of Sale
Incentivizes exchanges with Bonus Credit, Shop Now, and Instant Exchanges
Minimizes return fraud using Workflows, Custom Rules, and Blocklists
Provides premium features like at-home pickup and self-serve returns
Offers tracking to build customer confidence and insights to understand shopper behavior
Highly rated customer service and user-friendly platform

Cons

No free trial period mentioned to allow potential users to test the app
May require some initial setup and customization, which could be time-consuming for new users
No detailed pricing information provided up front
Requires integration with existing e-commerce platforms, which may present compatibility issues

Rating And Reviews

Turmerry

Aug 22, 2024 on Shopify

Not sure what's going on. When I email support takes weeks to respond and now their emails are bouncing. Are they out of business?

Wrexham North America

Aug 08, 2024 on Shopify

Productive and proactive reps who bring good incentives for growing the relationship while offering good value and not just upsells.

DYPER

Aug 08, 2024 on Shopify

Wendy is GREAT!

Drake Waterfowl

Aug 07, 2024 on Shopify

Loop Returns & Exchanges allowed us to significantly improve our customer's experience when something they bought didn't work out. Making it easy for them to return and exchange coupled with upsell and revenue retention elements is a win-win for both our customer and our company's bottom line. We've been able to keep our return rate low, while be easy to do business with.

Bravado Designs USA

Jul 25, 2024 on Shopify

We had to quickly move to Loop from our previous returns platform. The setup was easy and it has been running smoothly ever since.

Steve Madden Australia

Jul 24, 2024 on Shopify

Loop Returns has been an amazing returns function for our brand. We have saved a significant amount of money in retained revenue from converting refunds into other outcomes, the portal and experiences for customers is seamless and easy to use. We love that it's highly customisable with workflows, policies and onsite presence.

Thread & Supply

Jul 23, 2024 on Shopify

Loop has been a lifesaver and a great addition to our site. The onboarding process was seamless and the Loop team made it so easy for us and was very helpful along the way! Loop has freed up so much time for our small team with the automated returns and exchanges. It is also so amazing to gain insight on why customers are returning/exchanging. The process is easy for customers to use and the loop team is always in contact with us as we continue to navigate the platform. We are so happy we integrated this platform to our store!

Lori's Shoes

Jul 15, 2024 on Shopify

Loop has bene a great addition to our site. We have retained revenue that would otherwise be lost to refunds with the different return options available. The support team is fast and easy to work with.

Koko+Palenki

Jul 02, 2024 on Shopify

After they assisted me to install the app I haven't been able to reach anyone to integrate it on to my site. What good is it if no one assists in letting the customer know its there to use? I filled out the contact us form twice but no one has reached out. Help! I will have to cancel if no one responds.

jadeswim

May 28, 2024 on Shopify

Great customer service, amazing experience in every call. Easy to understand platform very user friendly.

Show more reviews