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Loop Returns & Exchanges logo

Loop Returns & Exchanges

Develop by Loop

$155-$340

/ Month
Free plan available

Manage returns, exchanges, return labels, store credit & more!

Instant exchanges
Tracking
Customer insights
Logistics integration
Fraud protection
Custom rules
Save sales
Automated platform
Customer lifetime value

About Loop Returns & Exchanges

Launched May 26, 2021

Categories

Built by Loop

Email :

[email protected]

Address

PO Box 16250, Columbus, OH, 43126, US

Website Privacy policy FAQ
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Introduction Video

Description

Automate your returns management to reduce costs, retain more revenue, and drive customer loyalty.

Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We help brands improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop.

Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We help brands improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop. more
  • Optimize return costs with Workflows, Logistics, Point of Sale, and more
  • Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
  • Protect against return fraud using Workflows, Custom Rules, and Blocklists
  • Provide a premium experience with at-home pickup and simple, self-serve returns
  • Build confidence with Tracking and learn about shopper behavior with Insights

Pros

  • Automated platform that enhances customer lifetime value
  • Creates a shopping experience within the returns process
  • Helps over 3,500 brands including well-known names like Princess Polly, Allbirds, and Marine Layer
  • Improves customer retention and upsell value
  • Makes returns stress-free for shoppers
  • Optimizes return costs with features like Workflows, Logistics, and Point of Sale
  • Incentivizes exchanges with Bonus Credit, Shop Now, and Instant Exchanges
  • Minimizes return fraud using Workflows, Custom Rules, and Blocklists
  • Provides premium features like at-home pickup and self-serve returns
  • Offers tracking to build customer confidence and insights to understand shopper behavior
  • Highly rated customer service and user-friendly platform

Cons

  • No free trial period mentioned to allow potential users to test the app
  • May require some initial setup and customization, which could be time-consuming for new users
  • No detailed pricing information provided up front
  • Requires integration with existing e-commerce platforms, which may present compatibility issues

Top Helpful Reviews

Elevated Craft

Mar 28, 2025  on Shopify

Fantastic customer support that answers my questions in a timely fashion and is always very courteous. Thanks so much! :)

TONA Activewear

Mar 24, 2025  on Shopify

Getting to learn the product, so I will be in a better position to provide feedback in the near future.

Fashionable Hats

Mar 21, 2025  on Shopify

Emma responded right away with clear directions that I was able to follow to understand how to resolve my issue.

Frankster

Mar 20, 2025  on Shopify

pricing is incorrect. There is a tiering on the # of returns per year. Making the cost more than double. These guys don't want smaller merchants, that is obvious. Also incredible inefficient onboarding. You can't download and install their app, but need to receive a demo and talk to a sales person first before receiving an activation code.

LA Dance Designs

Mar 05, 2025  on Shopify

Thank you to Emma for always being so efficient when we have questions or issues with Loop. Appreciate her prompt responses.

A Ma Maniere

Feb 28, 2025  on Shopify

Rece was AWESOME! He went above and beyond for me and I am very grateful. His response was prompt and very insightful. I appreciate it a lot! He is definitely a gem and deserves a raise and promotion!

Rosie Assoulin

Feb 20, 2025  on Shopify

LOOP has made returns/exchanges seamless and reduced the stress! Customer service was also very quick to resolve any questions.

DC Shoes

Feb 20, 2025  on Shopify

Quick support and good functionality for returns, exchanges, incentive credit. Shopify/Loop needs a way to have their reconciliations match as it would be ideal for Shopify to be source of truth for net sales. Seems like a Shopify limitation.

LEZÉ the Label

Feb 19, 2025  on Shopify

Working with Loop has been one of the most seamless experiences. They have the most innovative and advanced return portal for our customers, and the ever-changing demands and requests of returns. There customer support team is fully-responsive, and always finds a solution, even in the most difficult of cases. They literally take care of everything, and they are the only return portal we recommend :)

Capelle Miami

Feb 14, 2025  on Shopify

Loop Returns has been a Game Changer for Capelle Miami. We went from a very manual process in doing returns to an almost set it and forget it process. Loop offers great and speedy customer service, which we always appreciate.

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