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Guide Shipping Insurance logo

Guide Shipping Insurance

Develop by Guide Inc
  • Built for Shopify
  • Free plan available

    Shipping Protection Order Protection Shipping Insurance Route

    Quick installation
    Increase revenue
    Customer loyalty
    Checkout protection
    Instant resolutions
    Premium insurance

    About Guide Shipping Insurance

    Built by Guide Inc

    Email :

    [email protected]

    Address

    4525 S. Wasatch Blvd., Salt Lake City, UT, 84124, US

    Website Privacy policy FAQ
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    Description

    Eliminate the risk of lost, damaged, or stolen packages with Guide Shipping Protection

    Shipping Protection with Instant Resolutions The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue. Use Guide and give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase directly from your site

    Shipping Protection with Instant Resolutions The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue. Use Guide and give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase directly from your site more
    • Supports Checkout Extensibility - a smooth experience with our new Checkout App
    • Premium Insurance - Order Protection from damage, theft & more!
    • Hyper-Focused on Customer Experience - Turn shipping issues into loyalty.
    • Adds New Revenue - full MSRP replacements with Guide's approve-all-claims model
    • Installs/Uninstalls safely - tested and optimized for speed and order conversion

    Pros

    • Easy installation and onboarding process
    • Proactive customer support with quick replies
    • Competitive rates and reasonable pricing
    • Smooth user experience with Checkout Extensibility
    • Instant resolutions for lost, damaged, or stolen packages
    • Adds new revenue by offering shipping protection at checkout
    • Professional integration that enhances the site
    • Full MSRP replacements with approve-all-claims model
    • Supports multiple protections including damage, theft, and chargebacks
    • Customer updates within 24 hours for submitted claims

    Top Helpful Reviews

    ShadedbyShanell

    Apr 21, 2025  on Shopify

    love guide! i’ve been using it for a few months and no issues at all! it’s much better than the other shipping insurance i had

    Kreepsville

    Jan 02, 2025  on Shopify

    We discovered an ad graphic for a sports drink in our site footer that appeared because of the app in addition to malformed text about the app with giant icons. Though support removed it shortly after we discovered it, we received no notification of the issue from them and reported it ourselves. We were not given any explanation of the error by the developer, nor did we receive any information about the security implications to our site. Support was polite and gave an apology for the inconvenience. We decided to remove the app immediately because of security concerns.

    FÀSH•ON

    Oct 10, 2024  on Shopify

    After using this app for a few months, I've had a couple of issues with customers not being able to file claims once their package was loss/damaged. After contacting customer support, Cam W. was quick with responding and was able to look into my account and assist with this issue.

    Primania

    Sep 09, 2024  on Shopify

    Guide has been tremendous, I have tried many solutions but this is by far the best one! Support is very quick and the customization aspect for our stores has been great!

    SHEMAX CANADA | ONLINE RETAIL STORE

    Aug 14, 2024  on Shopify

    I run an online store. After one of the carriers lost an item I had shipped to a customer, I had to send a replacement, resulting in losses and an unhappy customer. At that time, I didn't have any protection. That's why I am very pleased to have Guide Shipping Protection for my shipments now.

    Knitwit The Label

    Jul 09, 2024  on Shopify

    unfortunately we were really disappointed with the set up process and lack of support. We were unable to add the widget to our cart, despite following all instructions. when we reached out for support we didn't get a reply.

    Zarifa USA

    Apr 22, 2024  on Shopify

    Easy installation and plenty of options to help your customers. puts it on the cart page and gives the customer the option to opt in or not

    Wholeleaf Tea Co

    Apr 20, 2024  on Shopify

    I highly recommend Guide. There setup is much easier than other insurance companies. There prices are also very reasonable which has made most of our customers choose to buy the shipping protection. The integration in our site looks very professional and makes it easy for the customer to purchase.

    STIIIZY

    Apr 16, 2024  on Shopify

    If you’re on the fence about which shipping insurance app to choose, let me help you decide—go with Guide! Spencer, our Account Rep, has made everything from installation to daily operations smooth and stress-free. His quick replies and proactive support have made all the difference. Not to mention, Guide offers some of the best rates and terms we’ve seen in the market. Truly a superior choice for Shopify users.

    BattSkins

    Apr 15, 2024  on Shopify

    I switched to Guide Shipping Protection after competitor rates increased. So far, the experience has been great. Customer service is quick, with questions answered promptly within 24 hours. Onboarding was also a breeze and took just a few minutes. After submitting a claim or reaching out via email, customers received updates within 24 hours with actual solutions. With Guide's competitive rates, customers are more inclined to opt for shipping protection with their orders which greatly helpful as a seller.

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