We discovered an ad graphic for a sports drink in our site footer that appeared because of the app in addition to malformed text about the app with giant icons. Though support removed it shortly after we discovered it, we received no notification of the issue from them and reported it ourselves. We were not given any explanation of the error by the developer, nor did we receive any information about the security implications to our site. Support was polite and gave an apology for the inconvenience. We decided to remove the app immediately because of security concerns.

After using this app for a few months, I've had a couple of issues with customers not being able to file claims once their package was loss/damaged. After contacting customer support, Cam W. was quick with responding and was able to look into my account and assist with this issue.

Guide has been tremendous, I have tried many solutions but this is by far the best one! Support is very quick and the customization aspect for our stores has been great!

I run an online store. After one of the carriers lost an item I had shipped to a customer, I had to send a replacement, resulting in losses and an unhappy customer. At that time, I didn't have any protection. That's why I am very pleased to have Guide Shipping Protection for my shipments now.

unfortunately we were really disappointed with the set up process and lack of support. We were unable to add the widget to our cart, despite following all instructions. when we reached out for support we didn't get a reply.

Easy installation and plenty of options to help your customers. puts it on the cart page and gives the customer the option to opt in or not

I highly recommend Guide. There setup is much easier than other insurance companies. There prices are also very reasonable which has made most of our customers choose to buy the shipping protection. The integration in our site looks very professional and makes it easy for the customer to purchase.

If you’re on the fence about which shipping insurance app to choose, let me help you decide—go with Guide! Spencer, our Account Rep, has made everything from installation to daily operations smooth and stress-free. His quick replies and proactive support have made all the difference. Not to mention, Guide offers some of the best rates and terms we’ve seen in the market. Truly a superior choice for Shopify users.

I switched to Guide Shipping Protection after competitor rates increased. So far, the experience has been great. Customer service is quick, with questions answered promptly within 24 hours. Onboarding was also a breeze and took just a few minutes. After submitting a claim or reaching out via email, customers received updates within 24 hours with actual solutions. With Guide's competitive rates, customers are more inclined to opt for shipping protection with their orders which greatly helpful as a seller.

In my business, I take pride in our quick, seamless fulfillment process. We strive in a 1-2 business day processing time, as customers enjoy and come back for. In the days of Amazon, customers and people love to get their online purchases quick and efficiently. Using Guide helps create so much additional value to our shipping ethics. First, it's affordable, our customers love to spend the pennies to protect their packages and precious items. With Guide, me and my customers share comfort in mind that their items will be protected. Great app, affordable, and helps with customer retention for sure. 5 stars all the way!