Parcel Panel Returns &Exchange

Develop by Channelwill

$20-$59

/ Month

Built for Shopify

Free plan available 7 Days Free Trial

Verified

Returns and exchanges, Return labels, Return policy, Refunds

Real-time updates

Shopify integration

Self-service returns

Customized refunds

Custom return solutions

Branded return experience

Smart eligibility rules

Multiple carrier integrations

About Parcel Panel Returns &Exchange

Launched Jun 29, 2023

Built by Channelwill

Email :

[email protected]

Address

600 N.Rosemead Blyd #115, Pasadena, CA, 91107, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Make returns and exchanges hassle-free to reduce costs, retain revenue, and drive customer loyalty.

ParcelPanel Returns by Channelwill simplify the returns process to turn returns into exchanges upsell and store credits. The value and benefits include measurable returns of cost savings, improved returns and exchanges management efficiency, actionable returns insights, and driving customer loyalty.

Exchanges for different items and flexible refunds (store credit, gift card)
Self-service returns portal and email notifications to drive customer loyalty
Unlimited carrier integrations for better return label rates and free pickup
Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri
Built for Shopify & Auto-tracking return shipment status

Pros

Works well and quick chat support
Saves time and provides a professional look and feel
Highly praised customer service
Simplifies the returns process for Shopify stores
Easy-to-use interface for both customers and administrators
Enhances customer satisfaction
Flexible customization options
Integration with various couriers and shipping platforms
Auto-sync with Shopify and auto-track return shipment status

Cons

Limited ability to charge return fees for various exchange reasons
Cannot charge return fees for both refunds and exchanges simultaneously
Geared primarily to the US market
Lacks adequate courier integrations for UK merchants
Requires a subscription fee for SendCloud, the only UK courier option
Complex process to request alternative UK couriers
Some UK customers may get stuck without available courier options

Top Helpful Reviews

Ever-Pretty UK

Apr 17, 2025 on Shopify

ParcelPanel's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly. What stands out most is how much smoother the process has become. Customers are happier because they get quick resolutions, and the support team is always responsive whenever we need assistance. Issues get sorted out fast, which takes a lot of pressure off our operations. Overall, it’s been a great solution that improved satisfaction on both ends—our team’s and our customers’. Highly recommend it!

Yvette

Apr 17, 2025 on Shopify

The product is simple and easy to use, with all functions meeting our needs, and the customer service support is very fast.

IQ Horse

Apr 05, 2025 on Shopify

I had some issues with the automatic email reply, but the support could help me out, even on Saturday afternoon. That's what I call customer service. My problem has been solved very quick, because the support ( thanks to Zessa) guided my through each step. Thanks very much.

SemilacUSA

Mar 28, 2025 on Shopify

Great customer service, very quickly resolved the problem. I recommend this app to everyone because they have fantastic customer service.

Arabella's Couture

Mar 18, 2025 on Shopify

Wonderful app and a wonderful service. I had a technical problem that customer service managed to help sort out in the space of 5 mins. Thank you.

Free Motus

Mar 13, 2025 on Shopify

New to this app and Donna was very helpful and answered all of my questions. So far I am loving this app!

onlinemarkat

Mar 09, 2025 on Shopify

Very great app, easy to configure and the support is very responsive. I highly recommend it. The process of return is smooth and fast

Wild Child Collective of Michigan

Jan 23, 2025 on Shopify

I love that we can provide ease of convenience to our customers by having the returns and exchanges portal. I appreciate being able to modify the written text boxes and linking to our Returns Policy. I would have liked to see more personalization options with the font selections however, but that is not a deal breaker as a merchant.

LaValor

Jan 23, 2025 on Shopify

Quick service, and they help you with the things you need assistance with, so your expectations are met.

Gifted Fit

Jan 10, 2025 on Shopify

I am a new store owner and decided to choose Parcel Panel because they offer a free plan for new owners. The app is so user friendly, and already has built in templates for returns that makes the process very easy for a newbie. And I was able to contact the company via chat and they answered very quickly and assisted under a minute. I am very pleased with the service and am excited to partner with them as I grow my new store.

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