Parcel Panel Returns &Exchange

Develop by Channelwill

$20-$59

/ Month

Built for Shopify

Free plan available 7 Days Free Trial

Verified

Returns and exchanges, Return labels, Return policy, Refunds

Real-time updates

Shopify integration

Self-service returns

Customized refunds

Custom return solutions

Branded return experience

Smart eligibility rules

Multiple carrier integrations

About Parcel Panel Returns &Exchange

Launched Jun 29, 2023

Built by Channelwill

Email :

[email protected]

Address

WORK SPACE B15 ON 2/F, WING CHEUNG IND BLDG 58 - 70 KWAI CHEONG, Hong Kong, HK, 999077, HK

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Make returns and exchanges hassle-free to reduce costs, retain revenue, and drive customer loyalty.

ParcelPanel Return by Channelwill simplify the returns process to turn returns into exchanges upsell and store credits. The value and benefits can include measurable returns cost savings, improved returns and exchanges management efficiency, actionable returns insights, and drive customer loyalty. Returns and exchanges changemaker!

Exchanges for different items and flexible refunds (store credit, gift card)
Self-service returns portal and email notifications to drive customer loyalty
Unlimited carrier integrations for better return label rates and free pickup
Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri
Auto-sync loop returns status to Shopify & Auto-tracking return shipment status

Pros

Works well and quick chat support
Saves time and provides a professional look and feel
Highly praised customer service
Simplifies the returns process for Shopify stores
Easy-to-use interface for both customers and administrators
Enhances customer satisfaction
Flexible customization options
Integration with various couriers and shipping platforms
Auto-sync with Shopify and auto-track return shipment status

Cons

Limited ability to charge return fees for various exchange reasons
Cannot charge return fees for both refunds and exchanges simultaneously
Geared primarily to the US market
Lacks adequate courier integrations for UK merchants
Requires a subscription fee for SendCloud, the only UK courier option
Complex process to request alternative UK couriers
Some UK customers may get stuck without available courier options

Top Helpful Reviews

Arabella's Couture

Mar 18, 2025 on Shopify

Wonderful app and a wonderful service. I had a technical problem that customer service managed to help sort out in the space of 5 mins. Thank you.

Free Motus

Mar 13, 2025 on Shopify

New to this app and Donna was very helpful and answered all of my questions. So far I am loving this app!

onlinemarkat

Mar 09, 2025 on Shopify

Very great app, easy to configure and the support is very responsive. I highly recommend it. The process of return is smooth and fast

Wild Child Collective of Michigan

Jan 23, 2025 on Shopify

I love that we can provide ease of convenience to our customers by having the returns and exchanges portal. I appreciate being able to modify the written text boxes and linking to our Returns Policy. I would have liked to see more personalization options with the font selections however, but that is not a deal breaker as a merchant.

LaValor

Jan 23, 2025 on Shopify

Quick service, and they help you with the things you need assistance with, so your expectations are met.

Gifted Fit

Jan 10, 2025 on Shopify

I am a new store owner and decided to choose Parcel Panel because they offer a free plan for new owners. The app is so user friendly, and already has built in templates for returns that makes the process very easy for a newbie. And I was able to contact the company via chat and they answered very quickly and assisted under a minute. I am very pleased with the service and am excited to partner with them as I grow my new store.

IMPERIAL

Dec 24, 2024 on Shopify

I just installed the app and asked Kath for help with a few adjustments. She was very helpful and quick. Thank you Kath

Librairie du Grimoire Ancien

Dec 21, 2024 on Shopify

Je l'ai téléchargé aujourd'hui et tout se passe très bien, j'ai l'impression que ma boutique est entre de bonnes mains et je suis donc rassurée merci à l'équipe

Jordan Beads

Oct 19, 2024 on Shopify

This is an awesome app with phenomenal features. It makes the return/refund process much easier. All you have to do is direct customers to a link! Plus, all of the most essential features are available in the free version like: excluded products not available for returns, custom eligible return dates, shipping couriers accepted, discounted shipping rates, customized packing/customs slips, and a plethora of other customizations.

HikeWare

Sep 19, 2024 on Shopify

Looked at many apps to compare features and functionality. If you are looking at this one now, do not hesitate in giving it a go. Such a great and easy to use app and the customer service is incredibly quick and to the point. Amazing service from Donna thank you so much!

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