I am a new store owner and decided to choose Parcel Panel because they offer a free plan for new owners. The app is so user friendly, and already has built in templates for returns that makes the process very easy for a newbie. And I was able to contact the company via chat and they answered very quickly and assisted under a minute. I am very pleased with the service and am excited to partner with them as I grow my new store.

I just installed the app and asked Kath for help with a few adjustments. She was very helpful and quick. Thank you Kath

Je l'ai téléchargé aujourd'hui et tout se passe très bien, j'ai l'impression que ma boutique est entre de bonnes mains et je suis donc rassurée merci à l'équipe

This is an awesome app with phenomenal features. It makes the return/refund process much easier. All you have to do is direct customers to a link! Plus, all of the most essential features are available in the free version like: excluded products not available for returns, custom eligible return dates, shipping couriers accepted, discounted shipping rates, customized packing/customs slips, and a plethora of other customizations.

Looked at many apps to compare features and functionality. If you are looking at this one now, do not hesitate in giving it a go. Such a great and easy to use app and the customer service is incredibly quick and to the point. Amazing service from Donna thank you so much!

The app is very easy to setup and the support team are extremely helpful, professional and so fast in their support.

Good customer service. Just wish they increase the number of allowed returns per month to around 20 to 30 for the free plan.

the customer service, cecilia, made this stressful situation less stressful and was there to answer my many questions. They helped me through the process and provided screenshots to make things easier.

the customer support is supper easy and quick! really awesome app to use! thanks for your help, Cecilia:)

Great app, great support, the only thing is that I didn't realize that notification emails about returns should be turned on manually.

The Parcel Panel Returns & Exchange app has been a game-changer for our Shopify store! The return process is extremely easy and intuitive. It seamlessly integrates with Shopify and simplifies return management significantly. The user interface is clear and user-friendly, making it easy to handle returns efficiently. The support team is responsive and helpful, providing great assistance whenever needed. I highly recommend this app to any Shopify store owner looking to streamline their returns process. It's a must-have tool for improving customer satisfaction and operational efficiency!

Wonderful easy to use app, saves a lot of time and makes a big difference in professional look and feel.

Actually haven't had a chance to interact with the app yet but so far the customer service as I am installing it has been great!

Parcel Panel simplifies the returns process for your Shopify store, providing an easy-to-use interface for customers and efficient tools for administrators. Enhance customer satisfaction and optimize returns management with seamless integrations and flexible customization.

Very happy with this app. Works well and the chat support is always quick and they do their best to help.