Loop Returns and Exchanges work great with our Shopify store. I have received nothing by great customer service while they helped onboard us to the Offset program and anytime I have an issue they not only respond quickly but actually help and do things like pre-build the workflow for what I need vs just sending links for me to figure it out on my own. I highly recommend Loop.

I uninstalled this app and was told my subscription was cancelled, yet I’m still being charged. I’ve contacted support multiple times with barely any response. To make matters worse, I can’t even log in to my account because the one-time login code never arrives. There’s no way to manage billing or get proper help. Really disappointing experience — I wouldn’t recommend this app based on their lack of support and poor handling of cancellations.

We've had a positive experience working with Loop Returns, particularly when it comes to customer support. We recently needed assistance configuring return tags across multiple Shopify instances, and the process was handled quickly and clearly. Highlights: Responsive Support: Our inquiry was acknowledged and resolved within the same business day — a big plus when coordinating system-wide tagging. Tag Configuration: We wanted the "LoopExchange" tag applied to all exchange orders across five regional stores (DK, DE, SE, NO, EU). The support team confirmed the setup promptly and ensured it was deployed. Clear Communication: The representative (Ninthuga) explained how tagging works, including that the system already applies LE:Exchange to original orders that receive an exchange outcome. This level of transparency helped clarify things for us. ️ Value-Add: Being able to tag return and exchange orders systematically helps us keep warehouse processes clean and consistent — especially with RFID and stock separation in place. Overall, Loop continues to deliver on both platform functionality and reliable merchant support.

We always feel supported by their staff and their platform. Loop's customer support is always so quick to respond and help with any questions or issues we may have.

Has made my life significantly easier and customer support team is great, and responds fast. If you have a business that issues exchanges or returns you would be dumb not to use them!

I was having trouble accessing the Loop dashboard, but Ninthuga Gunasingham, Merchant Support Specialist, was able to coordinate with the IT team and resolve the issue promptly.

I had a meeting with lindsey and she was extremely helpful! she walked me through all the things i needed to know and was an absolute delight to work with. This company is the real deal and they really care about their customers.

Wonderful app and even better customer service! We have been using Loop Returns for a little over a year and it has made our lives SO much easier.

Terrible customer service and support. After using this app for a year we are trying to cancel and they handball you around different departments. There is literally no support or settings for cancelling your subscription.

I've requested a few changes and it was done within 1 working day, really happy with the speed of solving the problem. thanks

I've had a few times where i have contacted Loop for support, and i must say all the staff are super friendly and quick to resolve any issues. I have recently been in touch with Emma Pennington a few times, and she is brilliant! Nothing is too much trouble for her and she is very patient and understanding too. I highly recommend Loop!

We've had a positive experience working with Loop Returns, particularly when it comes to customer support. We recently needed assistance configuring return tags across multiple Shopify instances, and the process was handled quickly and clearly. ✅ Highlights: Responsive Support: Our inquiry was acknowledged and resolved within the same business day — a big plus when coordinating system-wide tagging. Tag Configuration: We wanted the "LoopExchange" tag applied to all exchange orders across five regional stores (DK, DE, SE, NO, EU). The support team confirmed the setup promptly and ensured it was deployed. Clear Communication: The representative (Ninthuga) explained how tagging works, including that the system already applies LE:Exchange to original orders that receive an exchange outcome. This level of transparency helped clarify things for us. ️ Value-Add: Being able to tag return and exchange orders systematically helps us keep warehouse processes clean and consistent — especially with RFID and stock separation in place. Overall, Loop continues to deliver on both platform functionality and reliable merchant support.

I would say the customer service is the best part of working with Loop Returns. As a small business, you can feel like a jack of all trades but a master of none. The support we have had from Loop Customer Support team has helped us build the confidence we need to start feeling like a master of Loop Returns!

5 star rating for LOOP! The team is so responsive whenever we need any assistance and there's always someone available to help. Great platform for our business and we would recommend to all.

Loop makes our return process seamless for both clients and our team. Not to mention, reliable and kind customer service as well.

Anytime I have reached out to them for any questions they have been very quick and diligent in responding. So I am very happy with this aspect.

The team was super helpful in helping me set up returns for outside the US. Onboarding Loop itself was also seamless and makes life easy!

The support team was able to help us implement a workflow tool we were wanting to add but were unsure how we would go about it. They were knowledgeable in their response, and we were able to create the workflow we needed with their assistance.

We love working with Loop! They are easy to work with, and their support is quick and attentive - Rece rocks!

Fantastic customer support that answers my questions in a timely fashion and is always very courteous. Thanks so much! :)