Terrible customer service and support. After using this app for a year we are trying to cancel and they handball you around different departments. There is literally no support or settings for cancelling your subscription.

I've requested a few changes and it was done within 1 working day, really happy with the speed of solving the problem. thanks

I've had a few times where i have contacted Loop for support, and i must say all the staff are super friendly and quick to resolve any issues. I have recently been in touch with Emma Pennington a few times, and she is brilliant! Nothing is too much trouble for her and she is very patient and understanding too. I highly recommend Loop!

We've had a positive experience working with Loop Returns, particularly when it comes to customer support. We recently needed assistance configuring return tags across multiple Shopify instances, and the process was handled quickly and clearly. ✅ Highlights: Responsive Support: Our inquiry was acknowledged and resolved within the same business day — a big plus when coordinating system-wide tagging. Tag Configuration: We wanted the "LoopExchange" tag applied to all exchange orders across five regional stores (DK, DE, SE, NO, EU). The support team confirmed the setup promptly and ensured it was deployed. Clear Communication: The representative (Ninthuga) explained how tagging works, including that the system already applies LE:Exchange to original orders that receive an exchange outcome. This level of transparency helped clarify things for us. ️ Value-Add: Being able to tag return and exchange orders systematically helps us keep warehouse processes clean and consistent — especially with RFID and stock separation in place. Overall, Loop continues to deliver on both platform functionality and reliable merchant support.

I would say the customer service is the best part of working with Loop Returns. As a small business, you can feel like a jack of all trades but a master of none. The support we have had from Loop Customer Support team has helped us build the confidence we need to start feeling like a master of Loop Returns!

5 star rating for LOOP! The team is so responsive whenever we need any assistance and there's always someone available to help. Great platform for our business and we would recommend to all.

Loop makes our return process seamless for both clients and our team. Not to mention, reliable and kind customer service as well.

Anytime I have reached out to them for any questions they have been very quick and diligent in responding. So I am very happy with this aspect.

The team was super helpful in helping me set up returns for outside the US. Onboarding Loop itself was also seamless and makes life easy!

The support team was able to help us implement a workflow tool we were wanting to add but were unsure how we would go about it. They were knowledgeable in their response, and we were able to create the workflow we needed with their assistance.

We love working with Loop! They are easy to work with, and their support is quick and attentive - Rece rocks!

Fantastic customer support that answers my questions in a timely fashion and is always very courteous. Thanks so much! :)

Getting to learn the product, so I will be in a better position to provide feedback in the near future.

Emma responded right away with clear directions that I was able to follow to understand how to resolve my issue.

pricing is incorrect. There is a tiering on the # of returns per year. Making the cost more than double. These guys don't want smaller merchants, that is obvious. Also incredible inefficient onboarding. You can't download and install their app, but need to receive a demo and talk to a sales person first before receiving an activation code.

Thank you to Emma for always being so efficient when we have questions or issues with Loop. Appreciate her prompt responses.

Rece was AWESOME! He went above and beyond for me and I am very grateful. His response was prompt and very insightful. I appreciate it a lot! He is definitely a gem and deserves a raise and promotion!

LOOP has made returns/exchanges seamless and reduced the stress! Customer service was also very quick to resolve any questions.

Quick support and good functionality for returns, exchanges, incentive credit. Shopify/Loop needs a way to have their reconciliations match as it would be ideal for Shopify to be source of truth for net sales. Seems like a Shopify limitation.

Working with Loop has been one of the most seamless experiences. They have the most innovative and advanced return portal for our customers, and the ever-changing demands and requests of returns. There customer support team is fully-responsive, and always finds a solution, even in the most difficult of cases. They literally take care of everything, and they are the only return portal we recommend :)