Ninthuga was great - really patient and listened to my issues and sent me a great explainer video. Really couldn't have asked for more. Thank you! Kate

Rece is our support specialist and is always extremely helpful and quick to respond. Loop itself is easy to use. Highly recommend!

Emma was exceptional with assisting me and answering all my questions, she was very thorough and provided links/videos and tips so that I could connect right to them. Best experience with her support. Thank you

Great customer experience. Always super responsive and helpful. We’ve had a great experience using Loop as our returns platform. The interface is clean and easy to navigate — both for our team and our customers. Setup was smooth, and the support team has been responsive whenever we’ve had questions. It’s helped us streamline returns, reduce back-and-forth, and improve the overall post-purchase experience. Highly recommend!

Truly one of the worst onboarding experiences I've encountered. They don't hop on a call with you to review how to set up returns correctly. Their documentation isn't easy to follow. It takes too long to get your "onboarding specialist" to respond to your emails. It took us weeks to setup...and we still haven't correctly configured it. Overall, a very frustrating experience.

Loop is a fantastic returns partner to our small business! We are able to e-mail Loop support with our queries and technical questions, they always get back to us quickly and go above and beyond, helping us to create the workflows and rules we need. Ninthuga G at Loop has been a particularly helpful Merchant Support Specialist. Can't say enough great things about LOOP.

Loop has been a great partner in providing return and exchange platform and their customer service has been great helping.

They make it virtually impossible to cancel your account. There are better softwares out there for less.

The support team is incredibly helpful and responsive. Anytime I had a question, they guided me quickly and clearly. Thank you and keep up the great work!

What can i say about Loop! You have transformed our retrurns game! Special shout out to Chica, Brooke and Ninthuga. Loop is not the cheapest solution on the market but you will not find better support. Feature packed and has helped us massively in terms of streamlining our returns process. Thank you to the amazing team over at Loop. We hope for a great partnership for many years ahead :)

The set up for Loop was extremely quick and smooth, and the Loop support team are always quick to help solve any issues and respond to all queries

great experience with our team at loop! special shout out ash, emma, and hannah for providing us with quick service and always finding ways to ensure our requests are answered efficiently.

Loop has been our go-to for handling returns and exchanges. The app is straight forward once you get the hang of it. There is so much you can do to configure how you'd like to process returns and exchanges in your shop. Whenever I've needed assistance or just confirmation of what I understand, the team at Loop has been responsive, helpful, and really a pleasure to speak with. A special shout out to Rece who has provided nothing but top-notch support!

So bad!! No unboarding, salespeople lie to you that everything is possible, while it's not !!! The worst app I've ever seen on Shopify.

We continue to be very happy with both the platform and the Loop team .Managing returns across multiple Shopify instances can be complex, but Loop consistently helps us keep things structured, efficient, and easy to scale. Highlights: Exceptional Support: The team remains incredibly responsive — every inquiry is handled with speed and clarity, even when it involves multi-store configurations. Seamless Integration: The platform integrates effortlessly with Shopify, and changes are deployed without disruption. Continuous Improvement: It’s clear that Loop listens to merchant feedback and evolves the product to meet real operational needs. Loop continues to be a reliable and trusted partner for our post-purchase operations, and we highly recommend it to brands looking for both stability and first-class support.

Love the speedy customer service, I've partnered with Rece and learn something new each time we have an exchange!

Support was prompt and very clearly explained. Was able to provide the information that was not clear from bot responses

Customer service is great - Ninthuga was very quick to answer and provided a thorough response. Very happy with Loop!

Emma was incredibly supportive and attentive! Responded in a timely manner and directed my questions to the right person whom could clarify step by step what I needed to do in order to get the data I needed.

The team provided fast assitance that was clear and helpful. I am always confident that the level of service provided will be top notch.