The team provided fast assitance that was clear and helpful. I am always confident that the level of service provided will be top notch.

e have been using loop for about 2 years, this company has offered us zero value, and when we wanted to switch to another company the "auto renewed" our policy very quietly. They send you 1 email and if you don't respond they will lock you in. They just care about their bottom line and not actually helping you make money. We switched to another company and it has been the most fantastic experience. They actually care about making you money not just upselling.

Great experience as Loop Team member help me restore my account quickly as I use this application for daily work tasks. Her name was Emma Pennington appreciate it!

The support we receive from Loop is fantastic. If ever a rare technical issue pops up, they provide quick and easy-to-manage resolutions, ensuring little customer impact on our side. Highly recommend their platform for your returns!

UPDATE ON EXPERIENCE - Complete garbage, 4 MONTHS IN STILL CANT DO A RETURN, and now they say I cant do a return to a parcel locker, tried asking for my money back they wont give it me, wish i'd never set this up, be warned, do your research before you sign up

Rece has been our support specialist a number of times and always answers us quickly, with clear and concise answers that have detailed directions. Even when the solution isn't exactly what we needed, there's always some sort of work around solution supplied. Excellent service.

Multiple days to onboard the platform ,not plug and play, sends customers to different website for returns.

Loop Returns & Exchanges has been a great solution for Body Glove. We've been able to optimize returns management & flow in a complicated drop ship model.

Loop Returns & Exchanges offers outstanding customer service — always ready to help with anything. The system is user-friendly, lets us track every return with ease, and smoothly handles about 95% of our cases. Even the exceptional ones are clearly highlighted, making them simple to resolve quickly. A great partner to our company. Personal thank you to Ali and Rece for each support they've provided.

Rece and team are amazing! Always thorough in their investigations and very quick to respond. We appreciate all the help!

European brands, beware! Lots of promises until you sign, then no one is available for the onboarding. Support is almost non existent for EU brands, it's been more than a week for us, still waiting to finish setting up our account or answer our most basic questions.

Loop team is always super quick to respond when I have questions and Emma and the team were able to solve my query and get me sorted. Great customer service and support!!!

Emma is great and responded to my question quickly and thoroughly. Great customer experience although I wish they had some bonus features!

Rece has been incredibly helpful and responsive, providing clear and satisfactory answers to every question I had. The patience, professionalism, and thorough knowledge truly stood out. Easily one of the best Support Specialists I have worked with—thank you, Rece, for making the entire experience smooth and stress-free!

Very helpful! Quick responses and easy back-and-forth till the issue is resolved. I did not have much hope emailing them, but it turned out to be a great experience with a quick resolve.

***AVOID*** UPDATE: I am 3 months in, and there is still no sign of the returns working. I go back and forth with customer service every week, and they do not care. ***I AM OUT OF POCKET $450***

I emailed a question about a major issue we had for getting a specific type of label. Not sure if it was even something that could be done. To my surprise it was not just answered but the steps given and care to address my follow up questions and confirm I was on the right track. I greatly appreciate true, real life help from customer service - AI can not match this service. Thank you for all your help Loop CX!

Loop support is alway fantastic, they go above and beyond and their response times are always very fast.

So far really great and easy to integrate - makes returns so easy for us and the customer, and really great customer support as well, the agents respond very quickly to any questions that I have

It has cost $300 and a lot of time, and still is not live, nearly 2 months after starting the process *********AVOID******** don't get sucked in, look for better alternatives first