Very helpful! Quick responses and easy back-and-forth till the issue is resolved. I did not have much hope emailing them, but it turned out to be a great experience with a quick resolve.

***AVOID*** UPDATE: I am 3 months in, and there is still no sign of the returns working. I go back and forth with customer service every week, and they do not care. ***I AM OUT OF POCKET $450***

I emailed a question about a major issue we had for getting a specific type of label. Not sure if it was even something that could be done. To my surprise it was not just answered but the steps given and care to address my follow up questions and confirm I was on the right track. I greatly appreciate true, real life help from customer service - AI can not match this service. Thank you for all your help Loop CX!

Loop support is alway fantastic, they go above and beyond and their response times are always very fast.

So far really great and easy to integrate - makes returns so easy for us and the customer, and really great customer support as well, the agents respond very quickly to any questions that I have

It has cost $300 and a lot of time, and still is not live, nearly 2 months after starting the process *********AVOID******** don't get sucked in, look for better alternatives first

Great support team to work with. Always willing to help and provide the needed information in a timely manner!

Loop offer excellent and quick customer service. It's really nice to know there's always a support team on standby if I have a problem. Thank you Rece for your help!

We've been using Loop Returns for a little over a year and are highly satisfied with the app itself, as well as the support when necessary. From the our most complicated custom scenarios to my most obvious oversight, the Loop team has been very responsive.

Really great app - so helpful for us with our business and amazing customer support. They are so quick to respond!

The support team at Loop is top notch. Not only do we get responses in record time, the team is extremely helpful, resourceful, results driven and very very pleasant to work with. I am positive I will get quality help and answers every time I reach out.

UPDATE: It has cost $150 a lot of time and still not live, nearly a month after initial app installation Avoid Had Sophie sell me the platform, and Emily as my onboarding It's been a week so far. I've paid and been charged, but the platform is still not live, and my requests for help seem to have gone unnoticed. Meanwhile, returns are building up. If anyone from Loop reads this, please help

We have had a great experience with Loop, its really smoothed out our returns processes and allowed us to offer so much more to our customers than just a return and refund. I would like to highlight the Loop customer service. We have several integrations running into Loop, the main one being Brightpearl. We recently had an integration issue we needed resolved and the team did a brilliant job in getting this sorted quickly for us while keeping us updated through the whole process and even checking in a week after the fix to make sure everything was still running as expected. Cannot recommend Loop enough.

Loop has helped our company streamline our customer return processes, saving us a significant amount of time and money. Also, they are always adding to and improving their offerings, which continue to add to the value we get from using Loop. Lastly, their customer service team is fantastic and quick to help answer our questions.

I was having difficulty logging into the app, and after two days of back-and-forth emails, Emma Pennington handled the situation with the utmost patience. Thanks to her dedication and support, she was able to get me up and running again. I truly appreciate her help!

Avoid Had Sophie sell me the platform, and Emily as my onboarding Its been a week so far, I've paid and been charged, the platform is still not live, and my requests for help seem to have gone unnoticed, meanwhile returns are building up. If anyone from loop reads this, please help

Loop Returns and Exchanges work great with our Shopify store. I have received nothing by great customer service while they helped onboard us to the Offset program and anytime I have an issue they not only respond quickly but actually help and do things like pre-build the workflow for what I need vs just sending links for me to figure it out on my own. I highly recommend Loop.

I uninstalled this app and was told my subscription was cancelled, yet I’m still being charged. I’ve contacted support multiple times with barely any response. To make matters worse, I can’t even log in to my account because the one-time login code never arrives. There’s no way to manage billing or get proper help. Really disappointing experience — I wouldn’t recommend this app based on their lack of support and poor handling of cancellations.

We've had a positive experience working with Loop Returns, particularly when it comes to customer support. We recently needed assistance configuring return tags across multiple Shopify instances, and the process was handled quickly and clearly. Highlights: Responsive Support: Our inquiry was acknowledged and resolved within the same business day — a big plus when coordinating system-wide tagging. Tag Configuration: We wanted the "LoopExchange" tag applied to all exchange orders across five regional stores (DK, DE, SE, NO, EU). The support team confirmed the setup promptly and ensured it was deployed. Clear Communication: The representative (Ninthuga) explained how tagging works, including that the system already applies LE:Exchange to original orders that receive an exchange outcome. This level of transparency helped clarify things for us. ️ Value-Add: Being able to tag return and exchange orders systematically helps us keep warehouse processes clean and consistent — especially with RFID and stock separation in place. Overall, Loop continues to deliver on both platform functionality and reliable merchant support.

We always feel supported by their staff and their platform. Loop's customer support is always so quick to respond and help with any questions or issues we may have.