8.5
ReturnZap Returns & Exchanges logo

ReturnZap Returns & Exchanges

Develop by ReturnZap

$29.95-$179.95

/ Month
  • Built for Shopify
  • 14 Days Free Trial

    Advanced returns policy, exchange, credit, and shipping labels

    Store credit options
    Automated returns management
    Self-serve returns portal
    Integrated refunds
    Exchange facilitation
    Shopify deep integration
    Automated return labels
    Global carrier integration
    Automatic/manual return approval

    About ReturnZap Returns & Exchanges

    Launched May 24, 2016

    Categories

    Built by ReturnZap

    Email :

    [email protected]

    Address

    1954 Airport Rd, Unit #536, Atlanta, GA, 30341, US

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    Description

    Optimize returns, exchanges, credit, and labels. Advanced return features help lower refund rates.

    ReturnZap makes it painless to manage returns with an all-in-one, automated return and exchange solution. Get a branded self-serve returns portal with integrated refunds, store credit, and exchanges and deep integration to Shopify returns. Automate return labels for dozens of carriers worldwide. Enable automatic return approval or require manual review. Create advanced returns policies for final sale items and more. ReturnZap is easy and fast to set up and comes with top-notch customer support.

    ReturnZap makes it painless to manage returns with an all-in-one, automated return and exchange solution. Get a branded self-serve returns portal with integrated refunds, store credit, and exchanges and deep integration to Shopify returns. Automate return labels for dozens of carriers worldwide. Enable automatic return approval or require manual review. Create advanced returns policies for final sale items and more. ReturnZap is easy and fast to set up and comes with top-notch customer support. more
    • Reduce refunds with advanced exchange for any product, even at different prices
    • Enforce custom return policies. Auto-approve or review each return request.
    • Issue store credit - gift cards and account credit, with optional bonus credit
    • Automate return labels from carriers in the US, Canada, Australia, UK, and EU
    • Save money with no fees per return and no cap on returns or exchanges

    Pros

    • Easy and fast to set up
    • Branded self-serve returns portal
    • Integrated refunds, store credit, and exchanges
    • Deep integration to Shopify returns
    • Automated return labels for dozens of carriers worldwide
    • Option for automatic return approval or manual review
    • Advanced returns policies for final sale items
    • Reduce refunds with integrated exchange options
    • Enforce custom return policies
    • Issue store credit with optional bonus credit
    • No fees per return and no cap on returns or exchanges
    • Top-notch customer support
    • Efficient return process for customers
    • Highly recommended by users

    Cons

    • The detailed reviews did not explicitly mention any cons
    • Potential cons might include the need for consistent customer support
    • Another potential con is the dependency on deep integration with Shopify

    Top Helpful Reviews

    workweargurus.com

    Mar 05, 2025  on Shopify

    Exceptional Return & Exchange Solution – Seamless and Efficient! We've been using ReturnZap Returns & Exchanges, and the experience has been nothing short of fantastic. As a business that ships workwear globally, having a reliable and user-friendly return management system is critical—and ReturnZap delivers on all fronts. What We Love: ✅ Effortless Setup & Integration – The platform integrates seamlessly with Shopify, making it incredibly easy to set up and start using. The intuitive dashboard allows us to manage returns and exchanges with minimal effort. ✅ Automated & Hassle-Free Process – ReturnZap has streamlined our return workflow, reducing manual intervention and improving efficiency. Customers can initiate returns and exchanges smoothly, which has significantly improved their overall satisfaction. ✅ Customizable & Flexible – We appreciate how customizable the return rules and policies are. This flexibility helps us tailor the experience to fit our global logistics model while maintaining control over return approvals and conditions. ✅ Excellent Customer Support – Whenever we’ve had questions or needed assistance, the support team has been responsive and knowledgeable. It’s clear they understand e-commerce businesses and go the extra mile to ensure things run smoothly. ✅ Improved Customer Experience – A smooth return process is crucial for any e-commerce store, and ReturnZap helps us maintain high customer satisfaction. With automated updates and clear communication, customers feel confident in shopping with us. Final Thoughts If you're looking for a robust, reliable, and easy-to-use returns management system, ReturnZap is an excellent choice. It has helped us save time, reduce return-related inquiries, and enhance the overall shopping experience for our customers. Highly recommended! ⭐⭐⭐⭐⭐ 5/5 – A must-have for any e-commerce business!

    TRINITY

    Mar 05, 2025  on Shopify

    The product is probably the best for return integration with Shopify, and luckily David (co-founder) was kind enough to work with us to satisfy our needs with this application. Because of that, and the up front honesty from David regarding their ability with ReturnZap, I would highly suggest you give it a trial as it has much more than the other applications offer.

    TRINITY

    Feb 25, 2025  on Shopify

    The product is probably the best for return integration with Shopify, but unfortunately the pricing structure just makes it not ideal, considering what other options are out on the market and what they offer for the cost compared to what ReturnZap offers.

    Forge and lumber

    Jan 29, 2025  on Shopify

    Great experience so far, we have quite a tricky return process but the support team were beyond helpful to make the return flow for our customers a much better experience.

    Beaumont & Bear

    Jan 29, 2025  on Shopify

    Great app, very responsive customer service. Lot's of help configuring and tweaking some features for us.

    Fostered Collection

    Dec 08, 2024  on Shopify

    Wonderful return app with everything you need for a small business! The team is very responsive and an amazing help! Highly recommend :)

    Soletto Shoes

    Oct 12, 2024  on Shopify

    ReturnZap has everything we need in a return app plus great, responsive customer service and a user friendly interface. Definitely highly recommended.

    Lowbrow Customs

    Sep 16, 2024  on Shopify

    ReturnZap works wonderfully, and the support is next-level. Whenever we have had a question, or a need (including customization), ReturnZap has been on top of it immediately. We have used other platforms, and are happy to have found ReturnZap. Highly recommended.

    Two Step Performance

    Sep 11, 2024  on Shopify

    The team at ReturnZap went above and beyond to make sure the app met our needs. I'd highly recommend this app for anyone looking for a solid return solution.

    The Qualis Collection

    Aug 22, 2024  on Shopify

    We've been using this app for a few months to streamline our returns process, and the service has been excellent from start to finish. David has been incredibly supportive, joining several calls to assist with any adjustments we needed. I would highly recommend this to anyone looking to reduce manual work and automate their returns processes. The price is attractive for the capabilities it offers.

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