7.9
ReturnZap Returns & Exchanges logo

ReturnZap Returns & Exchanges

Develop by ReturnZap

$29-$95

/ Month
14 Days Free Trial

Advanced returns policy, exchange, credit, and shipping labels

Store credit options
Automated returns management
Self-serve returns portal
Integrated refunds
Exchange facilitation
Shopify deep integration
Automated return labels
Global carrier integration
Automatic/manual return approval
67 Reviews
7.9

About ReturnZap Returns & Exchanges

Launched May 25, 2016

Categories

Built by ReturnZap

Email :

[email protected]

Address

1954 Airport Rd, Unit #536, Atlanta, GA, 30341, US

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Description

Automate returns, exchanges, store credit, and return shipping. Save time and reduce refunds.

ReturnZap makes it painless to manage returns with an all-in-one, automated return and exchange solution. Get a branded self-serve returns portal with integrated refunds, store credit, and exchanges and deep integration to Shopify returns. Automate return labels for dozens of carriers worldwide. Enable automatic return approval or require manual review. Create advanced returns policies for final sale items and more. ReturnZap is easy and fast to set up and comes with top-notch customer support.

ReturnZap makes it painless to manage returns with an all-in-one, automated return and exchange solution. Get a branded self-serve returns portal with integrated refunds, store credit, and exchanges and deep integration to Shopify returns. Automate return labels for dozens of carriers worldwide. Enable automatic return approval or require manual review. Create advanced returns policies for final sale items and more. ReturnZap is easy and fast to set up and comes with top-notch customer support. more
  • Reduce refunds with integrated exchange options right in the returns portal
  • Enforce custom return policies. Auto-approve or review each returns request.
  • Issue store credit - gift cards and discount codes, with optional bonus credit
  • Automate return labels from carriers in the US, Canada, Australia, UK, and EU
  • Save money with no fees per return and no cap on returns or exchanges

Pros

  • Easy and fast to set up
  • Branded self-serve returns portal
  • Integrated refunds, store credit, and exchanges
  • Deep integration to Shopify returns
  • Automated return labels for dozens of carriers worldwide
  • Option for automatic return approval or manual review
  • Advanced returns policies for final sale items
  • Reduce refunds with integrated exchange options
  • Enforce custom return policies
  • Issue store credit with optional bonus credit
  • No fees per return and no cap on returns or exchanges
  • Top-notch customer support
  • Efficient return process for customers
  • Highly recommended by users

Cons

  • The detailed reviews did not explicitly mention any cons
  • Potential cons might include the need for consistent customer support
  • Another potential con is the dependency on deep integration with Shopify

Top Helpful Reviews

View all reviews

Fostered Collection

Dec 08, 2024  on Shopify

Wonderful return app with everything you need for a small business! The team is very responsive and an amazing help! Highly recommend :)

Soletto Shoes

Oct 12, 2024  on Shopify

ReturnZap has everything we need in a return app plus great, responsive customer service and a user friendly interface. Definitely highly recommended.

Lowbrow Customs

Sep 16, 2024  on Shopify

ReturnZap works wonderfully, and the support is next-level. Whenever we have had a question, or a need (including customization), ReturnZap has been on top of it immediately. We have used other platforms, and are happy to have found ReturnZap. Highly recommended.

The Qualis Collection

Aug 22, 2024  on Shopify

We've been using this app for a few months to streamline our returns process, and the service has been excellent from start to finish. David has been incredibly supportive, joining several calls to assist with any adjustments we needed. I would highly recommend this to anyone looking to reduce manual work and automate their returns processes. The price is attractive for the capabilities it offers.

Milk and Sand

Aug 20, 2024  on Shopify

I Love ReturnZap! The process to set up was not bad at all since the owner David was very quick to respond to any questions I had. A wonderful app to have for your small business to make returns more seamless and professional looking!

FluxPerfect Shop

Aug 20, 2024  on Shopify

Great app. Improved our returns process a lot and made things a lot more customer friendly. David was very helpful in working out the small kinks along the way. Highly recommended.

Theralogix Canada

Aug 15, 2024  on Shopify

We've had an excellent experience using the ReturnZap Returns and Exchanges app for our Shopify store. The app is user-friendly and provides a reliable return feature that has greatly streamlined our return process. It's a must-have for any company looking to offer a seamless return experience for their customers. What truly sets ReturnZap apart is their exceptional customer support. The team is incredibly responsive and always ready to assist with any questions or issues. We're very satisfied with the service and would highly recommend this app to other Shopify merchants.

AUM

Jul 12, 2024  on Shopify

My business is based in the UK and it was very easy to set up ReturnZap! Their customer service is top and they are very quick to respond to queries and offer their support - highly recommend!

MUCHV

Jul 08, 2024  on Shopify

The best returns app for shopify - lots of useful features, easy to set up, loads fast and looks beautiful. I had a few questions but David was always there to help and fast to respond.

Stranded Hair Group

Jul 03, 2024  on Shopify

We looked for the Return & Exchange app for weeks until we found ReturnZap. After installation and basic setup, we were happy with how it worked, but we knew that we could get so much more from the app. David reached out to us and sorted all our questions and needs to make a return and exchange process for our customers. We 100% recommend the best app you can get!

Swoon Boutique Lafayette

Apr 17, 2024  on Shopify

We have only been using ReturnZap for a short few weeks but David and his team are INCREDIBLE! They helped us set up our portal and get associated with the program. When we were confused about something, David had it fixed within the hour! Can't recommend enough!

Angel Brinks

Jan 31, 2024  on Shopify

I love this app. I’ve tried other return apps and this one by far is the best. It makes my life so much easier and the process for my customers has been easier for them. I’m not tech savvy and I was guided through any question I had and they helped me get set up quick and easy. Very responsive, and helpful. I love that I can customize returns with my exact policy and customers can self serve with their needs by just a click on the portal.

SkiDoo Outlet

Jan 25, 2024  on Shopify

ReturnZap is exactly what we needed. Great way to manage returns and allow for a great customer experience during the returns process. The amount of customer inquires we are receiving regarding returns is down to nearly zero. Awesome support as well! Highly recommend!

A7 UK

Jan 21, 2024  on Shopify

This is a fantastic app!! It is very easy and quick to setup and the support team have been incredible answering any question I had and they were also able to accommodate customisation requests. I would highly recommend this app!

Auden Lueur

Jan 10, 2024  on Shopify

ReturnZap stands is an exceptional and user-friendly return application. The customer support is truly commendable, with prompt responses delivered in a short timeframe. Its ease of use and extensive customization options make it a versatile solution that perfectly aligns with all my requirements. I highly recommend this app for those looking for a return app.

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