ReturnZap has transformed the way we do our returns and we have saved a lot of money in not having to employ someone to process returns. It is really easy to use, takes all the hassle out of returns and is very flexible eg exchanges. The more you use it, the more you see how carefully it has been thought out. One small example is the way it saves stock if there is an exchange - previously, people would ask for an exchange and by the time, the original product arrived back, it would have sold out. Very highly recommended!

We just moved over to Returnzap Returns & Exchanges from Aftership Returns. Aftership cost was getting silly and plans and features were not suitable for a small to medium sized store. We were looking to implement an Exchange program (instead of just returns), including exchange for other variants across store. Returnzap has all the functionality and at a far more reasonable cost. Of equal importance David provided service and help configuring that was above and beyond. A pleasure to work with. Would highly recommend Returnzap for your advanced exchanges, it has everything you need.

David and his team have been incredibly helpful and supportive every step of the way. While we ultimately chose a different solution due to how our store credits works (a limitation with Shopify and the same issue with other return apps, so not a ReturnZap problem). Their customer service was outstanding. They were always accommodating, quick to address any issues, and eager to assist. Highly recommend this app to any business looking for a reliable and trustworthy returns solution!

Exceptional Return & Exchange Solution – Seamless and Efficient! We've been using ReturnZap Returns & Exchanges, and the experience has been nothing short of fantastic. As a business that ships workwear globally, having a reliable and user-friendly return management system is critical—and ReturnZap delivers on all fronts. What We Love: ✅ Effortless Setup & Integration – The platform integrates seamlessly with Shopify, making it incredibly easy to set up and start using. The intuitive dashboard allows us to manage returns and exchanges with minimal effort. ✅ Automated & Hassle-Free Process – ReturnZap has streamlined our return workflow, reducing manual intervention and improving efficiency. Customers can initiate returns and exchanges smoothly, which has significantly improved their overall satisfaction. ✅ Customizable & Flexible – We appreciate how customizable the return rules and policies are. This flexibility helps us tailor the experience to fit our global logistics model while maintaining control over return approvals and conditions. ✅ Excellent Customer Support – Whenever we’ve had questions or needed assistance, the support team has been responsive and knowledgeable. It’s clear they understand e-commerce businesses and go the extra mile to ensure things run smoothly. ✅ Improved Customer Experience – A smooth return process is crucial for any e-commerce store, and ReturnZap helps us maintain high customer satisfaction. With automated updates and clear communication, customers feel confident in shopping with us. Final Thoughts If you're looking for a robust, reliable, and easy-to-use returns management system, ReturnZap is an excellent choice. It has helped us save time, reduce return-related inquiries, and enhance the overall shopping experience for our customers. Highly recommended! ⭐⭐⭐⭐⭐ 5/5 – A must-have for any e-commerce business!

The product is probably the best for return integration with Shopify, and luckily David (co-founder) was kind enough to work with us to satisfy our needs with this application. Because of that, and the up front honesty from David regarding their ability with ReturnZap, I would highly suggest you give it a trial as it has much more than the other applications offer.

The product is probably the best for return integration with Shopify, but unfortunately the pricing structure just makes it not ideal, considering what other options are out on the market and what they offer for the cost compared to what ReturnZap offers.

Great experience so far, we have quite a tricky return process but the support team were beyond helpful to make the return flow for our customers a much better experience.

Great app, very responsive customer service. Lot's of help configuring and tweaking some features for us.

Wonderful return app with everything you need for a small business! The team is very responsive and an amazing help! Highly recommend :)

ReturnZap has everything we need in a return app plus great, responsive customer service and a user friendly interface. Definitely highly recommended.