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Customer reviews: ReturnZap Returns & Exchanges

Develop by ReturnZap

Reviews (87)

Overall rating
5

What Merchants Think

Merchants generally have a positive outlook on "ReturnZap Returns & Exchanges," highlighting its efficiency in managing the return process and reducing manual work. Overall, they find the app user-friendly and customizable, with a particular appreciation for the exceptional support provided by the team, especially David. The app is deemed essential for businesses looking to offer a professional and seamless customer return experience.

Key Strengths

  • Responsive and helpful customer support, notably from David.
  • User-friendly and easy to set up, making returns more seamless.
  • Customizable features to tailor the returns process.
  • Efficient management of returns to enhance customer experience.
  • Cost-effective for the capabilities offered.

Common Concerns

  • Some minor configuration and setup challenges, which are quickly resolved with support assistance.

Final Thoughts

"ReturnZap Returns & Exchanges" receives high praise from merchants, strongly recommended for its robust features and outstanding support. Its ability to streamline the return process and ease of customization make it an invaluable tool for improving customer satisfaction and operational efficiency in handling returns.

Forge and lumber

Jan 29, 2025  on Shopify

Great experience so far, we have quite a tricky return process but the support team were beyond helpful to make the return flow for our customers a much better experience.

Beaumont & Bear

Jan 29, 2025  on Shopify

Great app, very responsive customer service. Lot's of help configuring and tweaking some features for us.

Fostered Collection

Dec 08, 2024  on Shopify

Wonderful return app with everything you need for a small business! The team is very responsive and an amazing help! Highly recommend :)

Soletto Shoes

Oct 12, 2024  on Shopify

ReturnZap has everything we need in a return app plus great, responsive customer service and a user friendly interface. Definitely highly recommended.

Lowbrow Customs

Sep 16, 2024  on Shopify

ReturnZap works wonderfully, and the support is next-level. Whenever we have had a question, or a need (including customization), ReturnZap has been on top of it immediately. We have used other platforms, and are happy to have found ReturnZap. Highly recommended.

The Qualis Collection

Aug 22, 2024  on Shopify

We've been using this app for a few months to streamline our returns process, and the service has been excellent from start to finish. David has been incredibly supportive, joining several calls to assist with any adjustments we needed. I would highly recommend this to anyone looking to reduce manual work and automate their returns processes. The price is attractive for the capabilities it offers.

Milk and Sand

Aug 20, 2024  on Shopify

I Love ReturnZap! The process to set up was not bad at all since the owner David was very quick to respond to any questions I had. A wonderful app to have for your small business to make returns more seamless and professional looking!

FluxPerfect Shop

Aug 20, 2024  on Shopify

Great app. Improved our returns process a lot and made things a lot more customer friendly. David was very helpful in working out the small kinks along the way. Highly recommended.

Theralogix Canada

Aug 15, 2024  on Shopify

We've had an excellent experience using the ReturnZap Returns and Exchanges app for our Shopify store. The app is user-friendly and provides a reliable return feature that has greatly streamlined our return process. It's a must-have for any company looking to offer a seamless return experience for their customers. What truly sets ReturnZap apart is their exceptional customer support. The team is incredibly responsive and always ready to assist with any questions or issues. We're very satisfied with the service and would highly recommend this app to other Shopify merchants.

AUM

Jul 12, 2024  on Shopify

My business is based in the UK and it was very easy to set up ReturnZap! Their customer service is top and they are very quick to respond to queries and offer their support - highly recommend!

MUCHV

Jul 08, 2024  on Shopify

The best returns app for shopify - lots of useful features, easy to set up, loads fast and looks beautiful. I had a few questions but David was always there to help and fast to respond.

Stranded Hair Group

Jul 03, 2024  on Shopify

We looked for the Return & Exchange app for weeks until we found ReturnZap. After installation and basic setup, we were happy with how it worked, but we knew that we could get so much more from the app. David reached out to us and sorted all our questions and needs to make a return and exchange process for our customers. We 100% recommend the best app you can get!

Swoon Boutique Lafayette

Apr 17, 2024  on Shopify

We have only been using ReturnZap for a short few weeks but David and his team are INCREDIBLE! They helped us set up our portal and get associated with the program. When we were confused about something, David had it fixed within the hour! Can't recommend enough!

Angel Brinks

Jan 31, 2024  on Shopify

I love this app. I’ve tried other return apps and this one by far is the best. It makes my life so much easier and the process for my customers has been easier for them. I’m not tech savvy and I was guided through any question I had and they helped me get set up quick and easy. Very responsive, and helpful. I love that I can customize returns with my exact policy and customers can self serve with their needs by just a click on the portal.

SkiDoo Outlet

Jan 25, 2024  on Shopify

ReturnZap is exactly what we needed. Great way to manage returns and allow for a great customer experience during the returns process. The amount of customer inquires we are receiving regarding returns is down to nearly zero. Awesome support as well! Highly recommend!

A7 UK

Jan 21, 2024  on Shopify

This is a fantastic app!! It is very easy and quick to setup and the support team have been incredible answering any question I had and they were also able to accommodate customisation requests. I would highly recommend this app!

Auden Lueur

Jan 10, 2024  on Shopify

ReturnZap stands is an exceptional and user-friendly return application. The customer support is truly commendable, with prompt responses delivered in a short timeframe. Its ease of use and extensive customization options make it a versatile solution that perfectly aligns with all my requirements. I highly recommend this app for those looking for a return app.

Vaikobi

Nov 02, 2023  on Shopify

ReturnZap has made a huge improvement to our returns process. We needed a returns sytem that could handle returns to multiple countries and warehouses from customers around the world. We have found it a cost effective way to simplify and streamline the experience for customers and reduce workload on employees. The onboarding team at ReturnZap are really patient and responsive during our set-up. They helped us customise the system to our needs and listened to our feedback. Overall an excellent experience. We are very happy with ReturnZap.

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