Shopify Support requests apps

Proofer Proof Management

$9.99-$49.99 / Month

7.6

59 Reviews

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Gracefully manage your custom order proofs

Customizable email templates

Reduce support requests

Upload order proofs

Track proof files

Filter proof status

Manage revisions

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POWR: Customer Support Request

6.7

3 Reviews

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Simplify your customer support & customer service inquiries Show more

POWR: Customer Support Request is a streamlined solution designed to simplify the way businesses handle customer service inquiries. By eliminating the complexities and costs associated with traditional helpdesk software, this app offers an accessible alternative for businesses seeking to enhance customer retention through exceptional service. Even if you’re using platforms like Zendesk or Salesforce, POWR seamlessly integrates to ensure your support system remains cohesive and efficient. With features such as instant submission alerts, custom auto-responder emails, and a centralized dashboard, managing support requests becomes a breeze. The app also allows for advanced customization, including the use of conditional logic to appropriately segment customers and tailor the support request flow. POWR empowers businesses to focus on building strong customer relationships without getting bogged down by technical barriers.

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Conditional logic

Centralized dashboard

Crm integration

Instant alerts

Custom auto-responder

Advanced controls

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Customer Link Hub

$9.99 / Month

7.8

4 Reviews

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Effortless Customer Service Management, Streamline Intake Reqs Show more

Customer Link Hub is an innovative app designed to transform merchant-customer interactions by serving as a centralized platform for managing customer inquiries, orders, and support requests. This tool significantly streamlines communication, enabling businesses to respond quickly and effectively to customer queries, which enhances satisfaction and retention rates. Key features include automatic order loading and case queue management, allowing for efficient prioritization and resolution of customer issues. Customizable email templates further enhance communication by facilitating smooth transitions from email to case or message. The app also supports internal notes and messaging between merchants and customers, ensuring all parties have access to necessary information. Additionally, Customer Link Hub offers activity tracking within support cases, providing a comprehensive overview of interactions and progress.

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Customizable email templates

Automatic order loading

Case queue management

Email to case

Email to messages

Internal messaging

Hoola: AI Support & Marketing

$55-$195 / Month

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Automate Support requests and Marketing Campaigns via WhatsApp

Whatsapp integration

Marketing campaigns

Ai assistance

Customer communication

Automated support

Wizybot ‑ AI Chatbot

$49.99-$499.99 / Month

7.7

58 Reviews

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Automatize customer support requests with ChatGPT AI Show more

Wizybot ‑ AI Chatbot is an advanced customer experience tool designed specifically for online stores to enhance their customer service and boost sales. Leveraging the power of ChatGPT, Wizybot provides human-like responses to customer inquiries, ensuring seamless and engaging interactions. The app comes with ready-to-use sales and support chatbots that can drive revenue by promptly addressing customer questions without the need for complex setup. Within just 15 minutes, businesses can automate customer support, eliminating the hassle of building intricate workflows. Additionally, Wizybot includes pre-designed chatbot strategies that help drive sales and conversions, along with features for automated promotions and product recommendations. Installation is simple and quick, allowing Shopify store owners to integrate Wizybot with just a click, significantly improving the customer interaction experience.

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Automated responses

Quick setup

Product recommendations

Promotions automation

Human-like interactions

Sales chatbots

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Webkul Helpdesk Support‑UVdesk

$36 / Month

7.7

19 Reviews

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Customer support with social media & marketplace [eBay,amazon]

Social media integration

Ticket conversion

Marketplace integration

Service ticket management

Support workflow automation

Multi-channel support

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17TRACK Order Tracking‑PaySync

$9-$239 / Month

9.7

2,657 Reviews

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Effortlessly track, protect, & sync orders for happy customers Show more

17TRACK Order Tracking‑PaySync is a versatile app designed to enhance the customer experience while boosting upsell and cross-sell opportunities for businesses. By offering a self-service tracking page, customers can conveniently check their order status without reaching out for support, effectively cutting down on service requests and improving satisfaction. The app features status notifications and spotlights featured products on the tracking page, which help businesses generate additional sales. It's particularly useful for businesses with offshore fulfillment operations by effectively reducing chargebacks and accelerating funds release through PayPal Push. The app also provides global tracking capabilities, allowing users to monitor both international and domestic shipments. With customizable tracking pages and triggered email notifications, customers are kept informed of any changes to their order status. Plus, 24/7 support via chat or email ensures that any inquiries are promptly addressed.

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Global order tracking

Self-service tracking

Status notifications

Codify ‑ Order Edit

$4.99 / Month

7.8

3 Reviews

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Give your customers the ability to easily edit their orders. Show more

Codify - Order Edit is an innovative app designed to enhance customer satisfaction by allowing shoppers to modify their order details effortlessly before fulfillment. With options to change order items, adjust quantities, and update the shipping address, this app ensures customers receive their purchases exactly as intended. Retailers can further personalize the experience by setting time limits for order updates and controlling which shipping address fields are mandatory or editable. Additionally, Codify offers an automatic refund feature if the revised order total is lower, streamlining the process for merchants and reducing manual efforts. Businesses can also customize various labels and texts to align with their brand voice, ensuring a seamless integration with their existing customer service approach. This app represents a perfect blend of flexibility and convenience for both customers and store owners, improving overall shopping satisfaction.

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Edit order details

Change shipping address

Set order update time limits

Automatic refunds for reduced totals

Customizable labels and text

Editable variant and quantity

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Shipdate

$5 / Month

7.8

1 Reviews

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Notify customers when their orders will ship.

Reduce support requests

Select shipping date

Manage email template

Add messaging

Improve transparency

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Chatway ‑ Live Chat Support

8.7

192 Reviews

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Live chat app. Live chat helpdesk inbox for customer support Show more

Chatway - Live Chat Support is a dynamic tool designed to enhance customer service through a real-time live chat widget. This app provides a seamless way for businesses to deliver immediate assistance, engage with visitors, and offer personalized recommendations based on past interactions or website visits. With an easy-to-use live chat inbox, businesses can assign helpdesk agents to manage customer queries efficiently, ensuring an exceptional support experience. Chatway's versatility extends to mobile support, as it is available on both Android and iOS platforms, enabling on-the-go service management. The app allows for easy file sharing and customizable chat widgets, ensuring that the chat interface aligns with a business's branding. Additionally, Chatway offers features like monitoring conversation history, allowing support teams to respond more effectively with a comprehensive understanding of past communications.

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File sharing

Mobile compatibility

Customizable widget

Real-time chat

Chat history

Visitor recommendations

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