Shopify Support requests apps 2025

Customer Link Hub

$9.99 / Month

8.2

4 Reviews

Effortless Customer Service Management, Streamline Intake Reqs Show more

Customer Link Hub is an innovative app designed to transform merchant-customer interactions by serving as a centralized platform for managing customer inquiries, orders, and support requests. This tool significantly streamlines communication, enabling businesses to respond quickly and effectively to customer queries, which enhances satisfaction and retention rates. Key features include automatic order loading and case queue management, allowing for efficient prioritization and resolution of customer issues. Customizable email templates further enhance communication by facilitating smooth transitions from email to case or message. The app also supports internal notes and messaging between merchants and customers, ensuring all parties have access to necessary information. Additionally, Customer Link Hub offers activity tracking within support cases, providing a comprehensive overview of interactions and progress.

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Customizable email templates

Automatic order loading

Case queue management

Email to case

Email to messages

Internal messaging

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Proofer Proof Management

$9.99-$49.99 / Month

6.4

64 Reviews

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Gracefully manage your custom order proofs Show more

Proofer Proof Management is an efficient solution for streamlining the custom order approval process, eliminating the need for endless email exchanges with customers. This app allows you to effortlessly upload order proofs directly from your order dashboard, which are then automatically sent to customers using customizable email templates. By centralizing all proof files for an order in one place, Proofer ensures easy tracking and management of proofs, improving your workflow. It offers features like filtering orders by proof status, such as waiting for proof, sent, and accepted, providing clear visibility of the progress. With Proofer, customers can request changes directly within the app, greatly simplifying the revision process. This tool effectively reduces support requests by keeping the proofing process organized and out of your email inbox, ensuring a smoother and more professional customer experience.

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Customizable email templates

Reduce support requests

Upload order proofs

Track proof files

Filter proof status

Manage revisions

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POWR: Customer Support Request

$9.99-$89.99 / Month

7.1

3 Reviews

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Simplify your customer support & customer service inquiries Show more

POWR: Customer Support Request is a streamlined solution designed to simplify the way businesses handle customer service inquiries. By eliminating the complexities and costs associated with traditional helpdesk software, this app offers an accessible alternative for businesses seeking to enhance customer retention through exceptional service. Even if you’re using platforms like Zendesk or Salesforce, POWR seamlessly integrates to ensure your support system remains cohesive and efficient. With features such as instant submission alerts, custom auto-responder emails, and a centralized dashboard, managing support requests becomes a breeze. The app also allows for advanced customization, including the use of conditional logic to appropriately segment customers and tailor the support request flow. POWR empowers businesses to focus on building strong customer relationships without getting bogged down by technical barriers.

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Conditional logic

Centralized dashboard

Crm integration

Instant alerts

Custom auto-responder

Advanced controls

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Quotify: Easy quote requests

$17-$27 / Month

9.1

66 Reviews

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Accept quote requests from customers and send custom proposals Show more

Quotify is the ultimate solution for enhancing your online shopping experience by facilitating seamless custom quote requests for any product. Designed to align with your unique business model, Quotify allows customers to easily request quotes, streamlining your sales process with a customizable flow. The app efficiently gathers essential customer information and enables you to send personalized proposals, helping you close deals faster. With the integration of Google Analytics, Quotify provides valuable insights for optimizing your quote funnel, while Zapier integration ensures streamlined automation. The app supports unlimited quote requests, ensuring you never miss a chance to secure a sale. Furthermore, Quotify is easily translatable into your preferred languages and effortlessly converts accepted proposals into orders, upgrading your e-commerce quote strategy with efficiency and ease.

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Multi-language support

Zapier integration

Custom quote requests

Automatic order conversion

Tailored quote flow

Personalized proposals

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DigitalGenius

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Automatically resolve your customer service requests using AI. Show more

DigitalGenius is a cutting-edge app that revolutionizes the customer journey with its advanced AI and deep integration capabilities. Designed to enhance post-purchase support and boost lifetime customer value, it drives conversions through insightful pre-purchase product recommendations. The platform uniquely combines conversational and visual AI for comprehensive understanding and quick issue resolution, alongside generative AI for personalized, empathetic interactions. Users can engage in natural conversations with an AI Concierge, while Visual AI identifies e-commerce product defects and barcodes with precision. Seamlessly integrated with carriers, ERPs, and warehouses, DigitalGenius ensures efficient problem-solving and delivery processes. Additionally, its robust analytics and alerting features offer valuable insights into AI performance, empowering businesses to continually refine and optimize their operations.

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Generative ai

Visual ai

Conversational ai

Deep integrations

Analytics & alerting

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Transcend

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Automate data subject access requests. Show more

Transcend is a powerful app designed to automate data subject requests within the Shopify platform, providing efficient data management and privacy compliance. By leveraging unique customer IDs, Transcend excels in surfacing all personal data associated with an end customer, facilitating the creation of comprehensive data subject access reports. The app also offers seamless deletion capabilities, enabling businesses to remove all personal data related to an end customer and confirming the deletion through an API. Furthermore, Transcend enhances customer privacy by identifying customers through their unique IDs and globally removing them from any communication channels upon request. This ensures that Shopify merchants can maintain compliance with privacy regulations while fostering trust with their customers. Easy to integrate and highly efficient, Transcend is an essential tool for modern Shopify merchants aiming to manage data requests effortlessly.

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Automate privacy requests

Data report generation

Personal data deletion

Communication opt-out

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Request Quote for Stores

$7.99 / Month

(1/5)

3 Reviews

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Streamline quote requests for personalized shopping and stronger B2B relationships. Show more

Request Quote for Stores is a streamlined solution for e-commerce businesses aiming to enhance their quote management and customer engagement. This app allows you to easily track and manage all quote requests in one centralized location, ensuring no sales opportunities are overlooked. By capturing essential contact details, businesses can effectively nurture potential customers through strategic follow-ups, increasing conversion rates. Ideal for B2B retailers and service providers with customizable or complex products, the app facilitates customer inquiries and negotiations before purchase, offering a personalized shopping experience. Whether dealing with bulk orders or variable pricing, Request Quote for Stores provides the flexibility customers need to inquire without commitment. The user-friendly dashboard simplifies the review, management, and response process for quote requests, equipping sales teams with vital information to close deals efficiently. Enhance your e-commerce strategy and improve sales processes with this essential tool designed to boost customer relationships and drive conversions.

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Quote management

Customer nurturing

Enhanced b2b experience

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AutoPR

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a GitHub Action that automates pull requests and summarizes code changes. Show more

AutoPR is a robust GitHub Action specifically engineered to enhance the development process by automating the generation of pull requests. It intelligently summarizes codebase changes, offering developers a clear overview of modifications, and allows for customizable options such as selecting a base branch and setting specific workflow triggers. By integrating AI technology, AutoPR assists developers, project managers, and DevOps engineers in keeping their codebase clean and organized, reducing the need for manual oversight and intervention. This results in heightened productivity and efficiency in software development tasks. AutoPR serves as a vital tool in modern development environments, ensuring seamless collaboration and continuous integration. With its user-friendly setup, teams can focus more on creating and innovating rather than managing routine tasks.

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Automates pull requests

Summarizes code changes

Customizable branch selection

Workflow triggers

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Konvo: AI Support & Marketing

$155-$249 / Month

9.1

10 Reviews

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Automate Support requests and Marketing Campaigns via WhatsApp Show more

Hoola: AI Support & Marketing is a dynamic application designed to revolutionize the way businesses handle customer support and marketing strategies. By leveraging cutting-edge artificial intelligence, Hoola offers intelligent customer interaction capabilities that streamline communication and enhance user satisfaction. The app provides automated support responses, predictive insights, and personalized marketing strategies, allowing companies to engage more effectively with their audiences. With intuitive analytics and data-driven decision-making tools, Hoola empowers businesses to optimize their outreach and align marketing efforts with customer needs seamlessly. Suitable for companies of all sizes, this versatile app not only saves time and resources but also boosts overall productivity and growth by integrating seamlessly into existing workflows. Experience a new era of customer engagement with Hoola, where AI-driven support meets innovative marketing solutions.

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Whatsapp integration

Marketing campaigns

Ai assistance

Customer communication

Automated support

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POWR: Customer Support Request

$9.99-$89.99 / Month

7.1

3 Reviews

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Simplify your customer support & customer service inquiries Show more

POWR: Customer Support Request is a streamlined solution designed to simplify the way businesses handle customer service inquiries. By eliminating the complexities and costs associated with traditional helpdesk software, this app offers an accessible alternative for businesses seeking to enhance customer retention through exceptional service. Even if you’re using platforms like Zendesk or Salesforce, POWR seamlessly integrates to ensure your support system remains cohesive and efficient. With features such as instant submission alerts, custom auto-responder emails, and a centralized dashboard, managing support requests becomes a breeze. The app also allows for advanced customization, including the use of conditional logic to appropriately segment customers and tailor the support request flow. POWR empowers businesses to focus on building strong customer relationships without getting bogged down by technical barriers.

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Conditional logic

Centralized dashboard

Crm integration

Instant alerts

Custom auto-responder

Advanced controls

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Wizybot ‑ AI Chatbot

$49.99-$499.99 / Month

9

151 Reviews

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Automatize customer support requests with ChatGPT AI Show more

Wizybot ‑ AI Chatbot is an advanced customer experience tool designed specifically for online stores to enhance their customer service and boost sales. Leveraging the power of ChatGPT, Wizybot provides human-like responses to customer inquiries, ensuring seamless and engaging interactions. The app comes with ready-to-use sales and support chatbots that can drive revenue by promptly addressing customer questions without the need for complex setup. Within just 15 minutes, businesses can automate customer support, eliminating the hassle of building intricate workflows. Additionally, Wizybot includes pre-designed chatbot strategies that help drive sales and conversions, along with features for automated promotions and product recommendations. Installation is simple and quick, allowing Shopify store owners to integrate Wizybot with just a click, significantly improving the customer interaction experience.

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Automated responses

Quick setup

Product recommendations

Promotions automation

Human-like interactions

Sales chatbots

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Codify ‑ Order Edit

$4.99 / Month

9.1

9 Reviews

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Give your customers the ability to easily edit their orders. Show more

Codify - Order Edit is an innovative app designed to enhance customer satisfaction by allowing shoppers to modify their order details effortlessly before fulfillment. With options to change order items, adjust quantities, and update the shipping address, this app ensures customers receive their purchases exactly as intended. Retailers can further personalize the experience by setting time limits for order updates and controlling which shipping address fields are mandatory or editable. Additionally, Codify offers an automatic refund feature if the revised order total is lower, streamlining the process for merchants and reducing manual efforts. Businesses can also customize various labels and texts to align with their brand voice, ensuring a seamless integration with their existing customer service approach. This app represents a perfect blend of flexibility and convenience for both customers and store owners, improving overall shopping satisfaction.

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Edit order details

Change shipping address

Set order update time limits

Automatic refunds for reduced totals

Customizable labels and text

Editable variant and quantity

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Shipdate

$5 / Month

8.2

1 Reviews

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Notify customers when their orders will ship. Show more

Shipdate is a powerful app designed to enhance e-commerce customer satisfaction by addressing the common "Where is my order?" (WISMO) inquiry. It streamlines communication by sending customers an estimated shipping date via automated emails once a date is selected for their order. This proactive approach significantly reduces the volume of support requests from customers inquiring about their order status. Users can customize the email templates to align with their branding and include additional messaging when needed. By providing timely updates, Shipdate not only improves transparency but also enhances overall customer satisfaction, making it an essential tool for businesses looking to optimize their customer service experience.

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Reduce support requests

Select shipping date

Manage email template

Add messaging

Improve transparency

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Order Lookup | venntov

$10 / Month

6.9

138 Reviews

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Live order tracking for your customers. They'll love it. Show more

Order Lookup by venntov is a powerful Shopify app designed to enhance customer satisfaction and reduce support inquiries. By integrating a user-friendly portal directly into your Shopify storefront, customers can easily track their orders in real-time using just their email address and order number. This self-service feature empowers customers, providing them instant access to their order details, including any specific notes or tracking updates added by the store owner. Supporting over 100 shipping carriers, Order Lookup ensures comprehensive tracking capabilities, catering to a broad range of customer needs. Furthermore, the app offers a customizable order lookup page, allowing store owners to tailor the experience to align with their brand aesthetics. Overall, Order Lookup streamlines the purchasing process, creating a more seamless and informed shopping experience for customers.

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Real-time updates

Carrier integration

Customer portal

Customizable page

Live order tracking

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FAQ by Smartarget

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Instantly answer customer queries with optimized, convenient, site-wide FAQs. Show more

FAQ by Smartarget is a powerful tool designed to enhance customer experience by providing immediate answers to common questions as soon as visitors land on your website. By addressing frequently asked questions upfront, it builds customer trust and confidence, thereby accelerating the purchasing decision. This app allows businesses to present vital information across all pages, significantly reducing the dependency on customer support and preserving team resources. It includes features such as question and answer sections, direct links to relevant pages, and accessible contact information for personalized assistance if needed. Seamlessly optimized for both desktop and mobile use, FAQ by Smartarget ensures that your customers get the information they need quickly and efficiently, no matter where they are. Enhance your customer interactions by making their most pressing questions easily accessible, streamlining their journey on your site.

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Link integration

Reduce support requests

Site-wide faqs

Enhanced trust

Optimized display

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Webkul Helpdesk Support‑UVdesk

$36 / Month

8

20 Reviews

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Customer support with social media & marketplace [eBay,amazon] Show more

Webkul Helpdesk Support-UVdesk is a comprehensive helpdesk solution designed to centralize customer support inquiries across multiple channels. With seamless integration with Shopify, merchants can effortlessly access order details for real-time order validation and manage multiple Shopify stores from a single platform. The app offers personalized templates and automated workflows to enhance efficiency and reduce response times, allowing support teams to deliver faster and more effective solutions. UVdesk ensures streamlined customer support management by providing a unified dashboard for monitoring inquiries and evaluating support staff performance. This enhanced oversight helps boost productivity and fosters better customer relationships. Additionally, features like custom forms allow customers to easily submit queries directly from the Shopify storefront, resulting in a smoother support experience. Overall, Webkul Helpdesk Support-UVdesk is an invaluable tool for businesses looking to optimize their customer support processes and elevate customer satisfaction.

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Social media integration

Ticket conversion

Marketplace integration

Service ticket management

Support workflow automation

Multi-channel support

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Ascendo AI

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AI Technical Support Engineer for complex support and service workflows Show more

Ascendo AI is an innovative agentic AI platform crafted to transform customer support and field service operations. By harnessing the power of advanced AI, Cognitive Robotic Process Automation (RPA), Natural Language Processing (NLP), and Machine Learning (ML), the app empowers agents to efficiently tackle issues and detect anomalies. It also provides comprehensive knowledge intelligence, aids in backlog management, and optimizes spare parts planning, ensuring streamlined operations. Designed to enhance customer experience, Ascendo AI fosters improved support efficiency, making it an invaluable tool across diverse industries. The platform’s cutting-edge technologies seamlessly integrate to provide robust solutions tailored to meet the unique challenges faced by customer support teams today.

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Anomaly detection

Issue resolution

Backlog management

Knowledge intelligence

Spare parts planning

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Ascendo AI Resolution AI Agents

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Technical Support & Field Service AI Agents:Your AI coworker to execute workflows in complex support Show more

Ascendo AI Resolution AI Agents is a cutting-edge platform tailored to transform customer support and field service operations. By integrating advanced AI, Cognitive RPA, NLP, and ML technologies, it empowers agents to resolve issues efficiently and accurately. The platform excels at anomaly detection and delivers intelligent knowledge resources, which allow for informed decision-making and swift problem resolution. It also aids in managing backlog effectively and refining spare parts planning, ensuring seamless operations. Ascendo AI's comprehensive approach enhances customer experience and boosts support efficiency, making it invaluable across multiple industries. With a commitment to optimizing workflows, this platform stands out as an essential tool for modern service teams aiming for excellence in customer interaction and service delivery.

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Anomaly detection

Issue resolution

Backlog management

Knowledge intelligence

Spare parts optimization

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Mava

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Customer support agent to scale support across public groups & private tickets Show more

Mava is a robust customer support platform designed to streamline communication by integrating with popular channels like Telegram, Discord, websites, and email. The app enables support teams to unify all incoming requests into a single, shared inbox, ensuring efficient management and swift resolution of queries. Harnessing the power of AI, Mava's intelligent bot can automatically address FAQs in public Telegram groups, Discord, and Slack channels, enhancing user engagement and reducing response times. Additionally, Mava offers a no-code chatbot builder, allowing teams to customize AI-driven responses for private support tickets, providing a personalized and efficient customer service experience. With its versatile integration capabilities and AI-enhanced functionalities, Mava empowers teams to deliver exceptional support, all while keeping communication organized and effective. Its seamless user interface and customization options make Mava an indispensable tool for businesses aiming to elevate their customer support operations.

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Integrated inbox

Ai bot responses

No-code chatbot

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Junip ‑ Product Reviews App

$29-$79 / Month

9.3

778 Reviews

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Gather & display reviews (product reviews, store reviews, UGC) Show more

Junip - Product Reviews is an innovative app designed to help brands collect authentic and detailed reviews directly from their customers. By reaching customers at the optimal time and place, Junip encourages more review submissions, enhancing the likelihood of capturing detailed feedback, including photo and video reviews. This process not only boosts on-site conversions but also extends the impact through partnerships with external channels like Google Shopping and Meta. The app is user-friendly, with a simple setup process and in-app guidance, making it accessible for businesses of all sizes. Trusted by some of the fastest-growing brands such as OLIPOP and Jones Road Beauty, Junip offers mobile-first forms, powerful automation, and customizable links to streamline the review collection process. Additionally, it features responsive widgets that align with your brand's aesthetic, enhancing customer engagement and reducing return rates. With official review display partnerships, Junip ensures your customer feedback reaches a wider audience, providing a comprehensive solution to improve brand reputation and sales.

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Automated review collection

Multi-channel integration

Review management

Branding customization

Photo & video reviews

Mobile-optimized submissions

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Shopify Support requests apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 3 Apps

Customer Link Hub

Proofer Proof Management

POWR: Customer Support Request

Quotify: Easy quote requests

DigitalGenius

Transcend

Request Quote for Stores

AutoPR

Konvo: AI Support & Marketing

POWR: Customer Support Request

Wizybot ‑ AI Chatbot

Codify ‑ Order Edit

Shipdate

Order Lookup | venntov

FAQ by Smartarget

Webkul Helpdesk Support‑UVdesk

Ascendo AI

Ascendo AI Resolution AI Agents

Mava

Junip ‑ Product Reviews App