POWR: Customer Support Request

Develop by Shopify

$10.99-$98.99

/ Month

Free plan available

Simplify your customer support & customer service inquiries

Conditional logic

Centralized dashboard

Crm integration

Instant alerts

Custom auto-responder

Advanced controls

About POWR: Customer Support Request

Launched Jul 13, 2014

Built by Shopify

Address

San Jose, CA, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Simplify how you handle your customer support requests. Easier and quicker customer service is here.

Retaining existing customers is a pillar of growth. Excellent customer service and an easy way for them to reach you is how you get there. Helpdesk software alone can be expensive, time-consuming, and hard to understand and use. The Customer Support Request from POWR is a simple way to take in new customer service inquiries without needing a helpdesk or CRM. Have Zendesk, Salesforce, or other software? No problem. POWR can integrate with them all.

Set up instant submission alerts and custom auto-responder emails
Centralize all support requests in a dedicated dashboard
Use conditional logic to segment customers appropriately
Set up advanced submission controls to customize support request flow
Connect to Zendesk, Salesforce, or other CRM/helpdesk software

Pros

Simplifies customer support and service inquiries
Cost-effective compared to traditional helpdesk software
Ease of use and setup, no need for complex CRM systems
Integration capabilities with Zendesk, Salesforce, and other CRM/helpdesk software
Allows instant submission alerts and custom auto-responder emails
Centralizes all support requests in a dedicated dashboard
Conditional logic to segment customers appropriately
Advanced submission controls to customize support request flow

Cons

Limited advanced features compared to full-scale helpdesk software
Potential dependency on third-party integrations for some functionality
May not be sufficient for larger organizations with high volume of support requests
Relies on the robustness and reliability of integrations with other software