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Thankful

Develop by Shopify
Free plan available

AI automation for customer service platforms

Generative ai
Ai agent
Agent assist
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About Thankful

Launched Sep 13, 2022

Categories

Chat

Built by Shopify

Address

100 Sylvan Rd, Suite G-700, Woburn, MA, 01803, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Thankful AI works within existing helpdesks to resolve customer inquiries in chat, email, SMS & more

Thankful is a customer service solution that empowers brands with user-friendly tools designed to help meet their efficiency, quality, and revenue goals. With full control over Thankful's full suite of technology, brands are able to scale their service, increase customer satisfaction and retention, and drive revenue, all while reducing churn, customer wait times, and agent fatigue.

Thankful is a customer service solution that empowers brands with user-friendly tools designed to help meet their efficiency, quality, and revenue goals. With full control over Thankful's full suite of technology, brands are able to scale their service, increase customer satisfaction and retention, and drive revenue, all while reducing churn, customer wait times, and agent fatigue. more
  • AI Agent: Resolves customer service inquiries in helpdesks using automation
  • Agent Assist: Delivers AI intuition to your human agents to improve efficiency
  • Generative AI: ChatGPT-powered responses with personalization and empathy

Pros

  • Empowers brands with user-friendly tools
  • Helps meet efficiency, quality, and revenue goals
  • Full control over the suite of technology
  • Scales service effectively
  • Increases customer satisfaction and retention
  • Reduces churn, customer wait times, and agent fatigue
  • Uses AI for resolving customer service inquiries
  • Enhances human agents' efficiency with AI intuition
  • Generative AI provides personalized and empathetic responses

Cons

  • Potential over-reliance on AI solutions might reduce human touch
  • Initial setup and integration costs may be high
  • Requires continuous monitoring and updates to AI algorithms
  • Some users may experience technical issues or glitches
  • Privacy concerns regarding AI handling sensitive customer data

Key Features

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