Code Returns & Exchanges

Develop by Shopify

$50-$300

/ Month

30 Days Free Trial

Branded self-service Returns & Exchanges portal

Product exchanges

Simple dashboard

Plug-and-play

Self-service portal

Boosts revenue

More exchanges

About Code Returns & Exchanges

Launched Apr 24, 2022

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

A branded self-service Returns & Exchanges portal for your customers.

Turn returns into exchanges: Boost your revenue by turning your returns into exchanges, including exchanges to other products. The smoothest returns process: A branded self-service Return & Exchange portal for your customers + a simple but powerful dashboard for your team within the Shopify Admin. Plus Partner: We’ve combined our experience as a Shopify Plus Partner into a friendly-priced, plug-and-play Returns & Exchanges app for Shopify merchants.

More exchanges, less refunds. All-in-one Returns & Exchanges solution.
The Returns & Exchanges app makes exchanging simple and attractive.
Plug-and-play app installed within a few minutes.

Pros

Boosts revenue by converting returns into exchanges, including exchanges for different products
Provides a branded self-service portal for customers, enhancing their experience
Offers a comprehensive dashboard for teams within Shopify Admin, simplifying management
Utilizes Shopify Plus Partner experience, ensuring high-quality functionality
Plug-and-play installation, which is quick and effortless, taking only a few minutes

Cons

The app may require integration with existing systems, which could pose challenges for some businesses
Limited to Shopify platform, which might not be suitable for businesses using different e-commerce platforms
Potential learning curve for teams unfamiliar with new software and dashboard

Top Helpful Reviews

La Boutique du Bracelet

Oct 25, 2024 on Shopify

Hello. I have reached out to the developer of this application multiple times, but I have never received a response. Despite sending several emails to different addresses, I still haven't received any reply.

MR MARVIS

Jun 23, 2022 on Shopify

This R&E app has taken our customer experience for Exchanges and Returns to the next level. By not only tracking, but also processing and automatically sending out e-mail updates to our customers, the customer is always up-to-date on the status of their Return/Exchange and doesn't have to contact us for questions, not even in case of delays. Different 'promise' settings per shipping country also help a lot to tailor the experience for international shipments. Great stuff!

Josephine & Co NL

Jun 23, 2022 on Shopify

We mainly started using this app to be able to offer exchanges to our customers, which works a charm! This app also simplifies our refund process and is easy and intuitive to use for both ourselves and our customers. Support is quick and skillful. One small minus is that it would have been nice to have a complete data-analysis as a standard feature (why are products returned?).