NS Live Chat, Inbox & Helpdesk

Develop by NestScale

$5.99-$34.99

/ Month

Free plan available 7 Days Free Trial

Improve customer service with Live chat, Messenger & Helpdesk.

Product recommendations

Mobile app support

Order tracking

Chatbot automation

Real-time visitor tracking

Customer behavior tracking

Customer profiles

Unified inbox

Messenger integration

About NS Live Chat, Inbox & Helpdesk

Launched Jun 21, 2022

Built by NestScale

Email :

[email protected]

Address

70 Circular Road #02-01, Singapore, 049365, SG

Website Support Portal Privacy policy FAQ

Related Categories

Description

Multichannel customer service solution with Live chat, Helpdesk, Chatbot & more to increase sales.

NestDesk centralizes all support conversations from different stores across any channel in just one unified inbox. With detailed customer behavior and product recommendations, you can unlock sales from every conversation right in the chat portal. By using our Helpdesk & Chatbot, delivering 24/7 proactive customer service is made possible. Help more customers in less time with smart conversation management & assist customers from wherever you are with the powerful & intuitive NestDesk mobile app.

Manage & respond to Facebook Messenger & Live Chat messages from one inbox.
Share product recommendations, browse inventory & create orders while chatting.
Make powerful self-service widget with Helpdesk, order tracking & order action.
Have customer profiles, preview carts & track website visitors in real-time.
Increase responsiveness & automate your support with chatbot & saved responses.

Introduction Video

Pros

Centralizes support conversations from different stores and channels into one unified inbox
Provides detailed customer behavior insights and product recommendations to unlock sales from chat interactions
Enables 24/7 proactive customer service through Helpdesk and Chatbot features, improving efficiency
Smart conversation management aids in helping more customers in less time
Intuitive mobile app allows support agents to assist customers from anywhere
Manages and responds to Facebook Messenger and Live Chat messages from a single inbox
Facilitates product recommendations, inventory browsing, and order creation while chatting
Includes features for customer profiles, cart previews, and real-time website visitor tracking
Enhances responsiveness and automates support with chatbot and saved responses

Cons

Few user reviews available to gauge broader user experience and potential issues
Dependency on internet connection and mobile device performance for optimal use of mobile app features
Complexity of integrating the app across multiple support channels may require a learning curve

Rating And Reviews

Ariana's Fans

May 03, 2024 on Shopify

Ann helped me solve an issue that I couldn't solve from the dashboard. Excellent service. Issue was fixe3d in less than 5 minutes. Highly recommend.

Welook

Feb 06, 2024 on Shopify

Best app for beginners who want to start our website and store e-commerce business good to use and easy very helpful for me

AutoGear Hub

Dec 20, 2023 on Shopify

The combination of live Chat, helpdesk, chatbot, and more has truly proven to be a game changer for increasing sales and enhancing customer engagement. Also received support from Chloe, a member of the ns live Chat team. Her professionalism and expertise were exceptional.

Miane

Dec 15, 2023 on Shopify

Good service!Thanks Kevin to help me a lot

Kakadu Traders Australia

Nov 29, 2023 on Shopify

WOW - What amazing customer service! Rachel was so knowledgeable and went above and beyond to help me with my questions and issues. She was with me on Teams every step of the way during setup, sharing screens so that she could help troubleshoot any issues I had. Plus she even kept me updated with my questions long after we finished our Teams meeting. Definitely appreciate the personalised service, it made set up a breeze!

HalfPan

Nov 21, 2023 on Shopify

I liked, how they supported me.

Queens Beauty Lounge

Nov 01, 2023 on Shopify

Absolutely love the many accessories attached to this inbox and Helpdesk app. It works very well with my business and I have been enjoying it so far. Also customer service is Topnotch which is always essential and a plus .

STELLA ALLURA

Oct 25, 2023 on Shopify

I highly recommend NestDesk app to any professional store for live chat. It is extremely well configured at the back end easy to use and Above and Beyond in their fast professional superior customer service to any other chat app I've used before. Here I would like to thank Rachel for the professional support she has done for my store. Im grateful to you Rachel and million thanks

Human Touch Official Online Store

Oct 12, 2023 on Shopify

I'm thoroughly impressed with this app. While I initially encountered some technical hiccups, the support team swiftly came to the rescue. The app's user-friendly interface and seamless integration with Shopify for order and product imports make it a standout choice. I highly recommend it, and I believe I've stumbled upon a winning app. The customer support, led by Kevin, is truly exceptional. Kevin went above and beyond to assist me, and for that, I'm genuinely grateful.