We've tested a few platforms now all with AI integrated. Most of them can be very hallucinatory in their responses and then there's a mad scramble to get back to the customer to give them the correct information. Its early days with Tidio but in our testing it's been absolutely spot on with all the questions, some of which have been quite technical. What I do like is that if its unsure then it will actually handoff to a human, but ask for information to clarify responses to future similar questions.

Me encanta, lo recomiendo 100% aún en versión gratis...ya veré como es con la versión paga...gracias ;)

Estamos tendo uma excelente experiência com o Tidio, leva um tempo para configurar com as informações corretas a IA mas vale a pena investir tempo nisso.

Tidio mam podłączone do sklepu QRS i jestem super zadowolony. Aplikacja jest intuicyjna, szybko się integruje ze sklepem i realnie pomaga w obsłudze klienta – więcej pytań zamienia się w zamówienia. Bardzo doceniam automatyzacje i chatboty, które odciążają mnie i zespół. Z czystym sumieniem polecam!

I’ve been using Tidio for just a few days and I’m honestly impressed. The technology is perfect and incredibly smart. Lyro is now answering my emails, social media messages, and live chats with customers on my website — it’s truly a lifesaver. Super easy to install, super easy to manage. From day one, I handled more than 50 customer conversations smoothly, and Lyro managed everything in a very professional way. I can already see how powerful this is as a customer service solution. If you want to improve your customer support without stress, Tidio is a great choice. Highly recommended!

Utilizziamo Tidio sul nostro e-commerce e devo dire che è stata una delle scelte migliori degli ultimi anni. L’integrazione è semplice, l’interfaccia intuitiva e soprattutto l’automazione con l’IA Lyro è fenomenale. Lyro ha ridotto drasticamente il carico dell’assistenza clienti, gestendo in autonomia una grande quantità di richieste ripetitive e fornendo risposte rapide e precise. Il risultato? meno lavoro manuale per il team clienti più soddisfatti tempi di risposta praticamente immediati Un’app davvero completa e moderna, perfetta per chi vuole migliorare l’esperienza utente e ottimizzare il servizio clienti senza aumentare i costi. Consigliatissima!

Tidioh has been great for our business and has generated over 12k in sales in the first 60 days. Simply, you get out of it what you put into it. So overall it's good, and we are still learning how to use the app.

So far, I'm really liking the app. I'm using Tidio on two different stores one for an e-commerce and one for a teaching website. Their training model is the best that I found so far, perhaps not quite as intuitive as a ChatGPT but that said they do get pretty granular so I like that. I think that ticket system could be improved, but I don't need it for that. I'm really only here for the chat bot capabilities, and also the integration with the Shopify environment.

很好用的插件，客服回复也很及时，有什么需要可以联系他们，很快就会解决

Charged me $250 for new year renewal. I asked on same day to cancel renewal. They refused to cancel the $250 charge. Will do charge-back.

An effective tool, especially during peak season. We started using Flows, creating a complex menu and Q&A system, and now we've deployed Lyro AI. Lyro AI was fairly easy to train using data from our website. With Actions, customers can check the delivery status of their orders. The AI ​​can also communicate in multiple languages, which is important to us.

It's a great tool for boosting the sales! Loved seamless integration with Klaviyo via export to Shopify. If anything, I wish they had more flexible customization settings - having only one color for the chat button, home header area and message bubbles - is rather limiting.

We just started using it.... I can't explain why we didn't decided to use it earlier. We tested different solutions but Tidio seems to be most complex and complete solution for our business. Highly recommended app.

It has help reduced a lot of common queries without any human interaction we really enjoy this product

Tidio has been a great addition to my Shopify store. The setup was super quick, and the live chat + automated replies make customer support so much easier. The interface is clean, and everything works smoothly with Shopify. Really helpful app and highly recommended!

The best AI livechat out there is TIDIO, I wish they can make their plan a little more affordable, however I love it as its the best app to collect emails via the interactive bot.

Arbeiten jetzt seit fast einem Monat mit Tidio und Lyro Chat AI und sind begeistert. Einfaches übersichtliches Dashboard, schnellen Einarbeiten und der Mehrwert der 24/7 Erreichbarkeit für unsere Kunden ist einfach mega.

La app Tidio me ha ayudado a que mis clientes aprovechen cupones de descuento y dejen su correo electrónico.

Good UI, Fast and Efficient. Just what you need for cutomer service. -1 star because needs some improvement and better customer reply time.

We’ve been using Lyro AI through Tidio on our Shopify store and it’s already taken a huge load off of customer service. It handles the bulk of repetitive questions about shipping, orders, and meal details so our support inbox stays way cleaner. Training it on our FAQs and pages was straightforward and ongoing, and customers get fast, accurate answers even after hours. Overall it feels like having an extra support rep who never sleeps and keeps getting better the more we use it. It's also a great lead generation tool and they're still innovating.