Very helpful customer service contacted us for a meeting to explain how to use their apps to their full potential.

Amazing app and functionalities. It has a lot of features in one. You only need this app for everything

your site frankly it could be great but! did you see? the price too for free chat and AI chat and for the others you paid more than 30 dollars each see 100 dollars total for a communication frankly abuse your site you have to spend more than 150 dollars see much more

I have consistently encountered issues with the system: If you have an email chain conversation, it becomes mixed up in the system, making it extremely time-consuming to find the latest reply. I always need to refer back to Outlook, which is a waste of time. Spell check and grammar check do not work. Sometimes, the system does not display the body of the tickets, necessitating a return to Outlook. If you integrate their WhatsApp, you will lose all your WhatsApp chats, and you only have 24 hours to reply to your customer's message, including weekends. This can lead to lost sales. The AI chat does not always provide the correct answers. I have reported these issues and attempted to terminate the service, but they keep saying it's in the pipeline and won't allow me to cancel the contract. I have used it for 9 months, paying £460 each month, and will stop after my contract ends. I don't feel this is worth so much money

I have been using since 2019. Worked well no complains. They kept increasing prices. I have to say i will stop using the app.

Tidio is a great application for those who want a more robust chat widget. I think businesses will really enjoy the easy navigation as well!

L'intégration est rapide, et le chat en direct permet de répondre instantanément aux questions des visiteurs. Le chatbot AI est également utile pour automatiser les réponses aux demandes fréquentes, ce qui économise du temps.

Tidio sucks. They send constant emails saying that your "services have stopped working" in order to get you to upgrade. We fell for it, upgraded, and ended up paying $77/month only to receive additional messages that other services stopped working. They imply that your chat has stopped, but they're just secondary services - but we ended up cancelling because of the pushy, misleading messages. A sleazy way to do business. 0/10 WOULD NOT RECOMMEND. UPDATE : We reached out previously about why we were getting the scare-tactic "services stopped working" emails and were not told then that we could optimize our "subscription so you can focus solely on chat." Nope. We just kept receiving them. This is too little, too late. Your scare-tactic upselling is is the reason that we cancelled and NO WAY are we going back, this is much too little much too late. Beware of this from the start if you use this app.

i tried to log in it showed password is incorect ichanged it and it still shows incorect so the app is not even opening

I have found Tidio to be a great AI chatbot. There is a low learning curve for creating or altering chats. When I received an email about a potential issue, customer and tech support reached out, explained the possible issue, and did a quick fix to set things straight.

Requests are getting lost - I have them coming from the help email to open a ticket, but once the email gets forwarded, it gets lost where it cannot be found. Do not have expectations that support will help you - it is very slow to get a response, and the responses are not helpful, nor are they live. Do yourself a favor and do not use this

Vielen Dank an den Support Miguel unter anderem die bei offenen Fragen geholfen haben. Alles in allem eine App die ich weiter empfehlen kann.

this app is confusing pricing is confusing it has three tier what shown on the UI you end up paying around $100 for chatbots which is ok if it actually look at your product and create knowledge it is not. even you are paying $100 you are still tied to total 100 message its very costly

the app is great, helps a ton, it makes your business easy, help you generate more sales, and help you manage your team well.

App works ok, but its absurd that removing the Tidio branding costs more per month than using the tool itself. Not to mention very expensive to use the welcome bots and automation flows. For a small store to use them, you'll be paying more than your monthly Shopify fee.

My experience with Tidio Live Chat & AI Chatbots has been a transformative journey in streamlining customer communication and enhancing website engagement. Initially, I was drawn to Tidio for its user-friendly interface and comprehensive feature set, catering to both live chat and chatbot functionality.

I wanted to take a moment to express my gratitude for the outstanding support I received from Arek at Tidio. He was incredibly patient and went above and beyond to help me reposition Tidio using custom code. As someone who isn't well-versed in CSS, I greatly appreciated his willingness to guide me through the process step by step. Thanks to Arek's expertise and dedication, I was able to achieve exactly what I needed. His exceptional service truly made a difference, and I'm so grateful for his help

Bot is working well so far. Tidio team is nice and responds promptly via chat when we need assistance.

The customer service if you want to call it was horrible and rude. Your Ai chatbot was never helpful in giving me the necessary answers. I had to redo my settings at least 2 times, and they were not sticking despite your chatbot telling me to hit the save button (duh). Nothing would refresh or update, not even my updated subscription. You are nickel and diming everyone for every single person that shows up on the website, making this WAY more expensive than it shows on the Shopify App page, which, to me, is a bait and switch. There are lots of gadgets, but can't even get the basics right. It's crazy how you could put time into this and then not deliver on the customer service and basic updating of subscription service and settings and then charge and arm and a leg.

Wow, i am flabbergasted, this is more as other apps deliver, everything to setup an helpdesk, own email, own osx desktop app, ios app. First app that is really worth some money.