I’ve been using Tidio on my Shopify store and it’s been a great addition. The installation was quick, and the interface is clean and easy to navigate. I love that I can manage live chat, automated responses, and messages from multiple channels all in one place. The AI chatbot is especially helpful for answering customer questions instantly, even when I’m not online. Customer support is responsive and helpful whenever I have questions. The app runs smoothly and hasn’t slowed down my store at all. Highly recommend Tidio if you want to improve communication and boost conversions on your store.

Tidio has been a gamechanger in being able to funnel all my enquiries into a single space. The AI Chatbot has also been a big help in reducing the time needed to respond to customers.

We came across Tidio for a new AI solution for our chat feature. It works better than we expected + it has more features like flows that can bring up sales. 4 stars because it currently lacks a few features, but since they're constantly evolving, we are going to rate it 5 stars once things get patched up.

I love how easy Tidio is. It was a breeze to setup in the first place years ago and when I want to tweak anything, it's easy as. The tech support team are also easy to deal with and that's why I highly recommend Tidio.

Tidio is very easy to use and intuitive. The interface is clear, and setting it up was quick and simple. It makes communicating with customers smooth and efficient.

We are very happy with Tido, and as we have grown as a business they have easily grown with us. We have gotten to the point where the Lyro AI agent and flows are quite helpful to managing support.

Buena solución para gestionar los chats en la tienda online y redes sociales. Centraliza todo el esfuerzo de atención al cliente en un solo canal

This app has been a total game changer for our business. Connecting with customers in real time has helped us close three times more sales. The built-in tools make it easy to see exactly which pages customers are viewing, so we can jump in at the right moment. Even when we’re away, the offline features let us keep things running smoothly—whether we’re taking a quick break or a half day off.

Tidio has been a huge step in our Customer Support expansion. We are now able to keep up with our C/S tickets so much faster and keep our customers happy with a much smaller C/S team. Lyro handles 70-80% of the Chat tickets, so those are conversations we never even have to touch. The more we "teach" Lyro, the more tickets it can handle. I appreciate the simple system built in for us to review Lyro's responses and learning platform.

Tidio has been a fantastic addition to our business. Their support team is always quick and super helpful, making the experience seamless. The live chat resolves most customer issues in real-time, keeping everything running smoothly. Highly recommend!

Tidio is great and very convenient. The AI agent is an awesome feature, especially for chats you get after store hours and it can automatically answer the common questions, which saves us a lot of time.

Overall we like it. The AI chat is awesome and has improved our time to respond with customers, however the email helpdesk functions are very basic. Its getting better slowly but surely. Hopefully with time they will beef up the capability so we are staying with it.

A chat solution that’s quick to install and easy to manage Free option that’s actually useful Easy setup (no coding headaches) Possibility to scale with AI/chatbot features Good customer service & integrations

love this app . its made us lots of sales and has lots of options. the online support is great too!

Lyro is pure genius. It took just a few hours to update it with learning sources on my website and after multiple tests, its been consistently resolving inquiries satisfactorily. I can't wait to scale and watch this really take control of my workflows.

Tidio is an excellent chat app. Easy to use Integrates with other chat channels like Meta Integrates easily with review software like Judgeme been using it a few years now

Good app - let's you see all your conversations from different channels in one place. The AI suggested answers + Lyro are improving each month (but still need checking). Support team are really responsive and helpful if you have issues.

This app is really helping us generate actual sales! We've been using it for a short time, and the results are truly amazing!

Our business is in the pet healthcare area. We want to leverage the benefits of AI without automating too much. I was struggling to find a help desk and live chat which was flexible enough to permit this. I downloaded and trialled at least 4 other alternatives and none of them could provide the flexible options that Tidio could. Its early days and we are still i our trial period but I think this platform is going to be a real asset to my business. we are a small team of 4 and as the business owner I am the only one with in depth knowledge however with the use of AI to 'suggest' not automate responses, it will enable my staff to start responding to many of the enquiries that we receive. Moreover the customer service available on this app is fantastic. The automated help desk is great but they quickly put you through to a live agent if required who responds quickly. I had to escalate a couple of issues that the live agent could not resolve and these issues are being worked on currently but I have every confidence that they will be sorted out. None of the other options that I looked at provided live support quite like it and that was one of the key deciding factors when making a decision. Thanks Tidio. You are doing a great job.

Love how user friendly this is and never missed a notification! Hopefully, will have internal notes in chats too