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Tidio ‑ Live Chat & AI Chatbot logo

Customer reviews: Tidio ‑ Live Chat & AI Chatbot

Develop by Shopify

Reviews (1,070)

Overall rating
4.7

What Merchants Think

Overall, merchants provide mixed feedback on "Tidio Live Chat & AI Chatbots". Many users appreciate the app's ability to streamline customer service and enhance engagement through its AI capabilities. However, some merchants express frustration over its high costs and customer service experience. While the app's features and ease of use are frequently praised, issues surrounding pricing and customer support tarnish its reputation for others.

Key Strengths

  • Efficient integration and ease of use with a low learning curve.
  • AI chatbots that automate responses, saving time and effort.
  • Strong support team, with specific praise for individuals like Arek and Miguel.
  • Ability to enhance customer service and sales through immediate interaction.
  • Wide range of features, including cross-platform functionality (e.g., iOS app).
  • User-friendly interface with customizable features.

Common Concerns

  • Perceived high cost associated with premium features such as branding removal and automation flows.
  • Complaints of miscommunication through marketing tactics, particularly upselling strategies.
  • Issues with login and functionality, leading to a frustrating user experience.
  • Inefficient support in problem resolution and uninstallation processes.
  • Confusion regarding tiered pricing models.
  • Downtime and technical glitches affecting the app's reliability.

Final Thoughts

"Tidio Live Chat & AI Chatbots" offers robust features and significant benefits for businesses aiming to improve customer engagement and service efficiency. However, concerns over cost, support quality, and occasional technical issues highlight areas for improvement. While many users find it beneficial, potential adopters should be aware of these aspects before integration.

AUTOGAR® - Engineered for Motion

Nov 17, 2025  on Shopify

Arbeiten jetzt seit fast einem Monat mit Tidio und Lyro Chat AI und sind begeistert. Einfaches übersichtliches Dashboard, schnellen Einarbeiten und der Mehrwert der 24/7 Erreichbarkeit für unsere Kunden ist einfach mega.

Ziva - Sleep products

Nov 14, 2025  on Shopify

La app Tidio me ha ayudado a que mis clientes aprovechen cupones de descuento y dejen su correo electrónico.

Hummus Fit

Nov 13, 2025  on Shopify

We’ve been using Lyro AI through Tidio on our Shopify store and it’s already taken a huge load off of customer service. It handles the bulk of repetitive questions about shipping, orders, and meal details so our support inbox stays way cleaner. Training it on our FAQs and pages was straightforward and ongoing, and customers get fast, accurate answers even after hours. Overall it feels like having an extra support rep who never sleeps and keeps getting better the more we use it. It's also a great lead generation tool and they're still innovating.

MyOva

Nov 12, 2025  on Shopify

Great AI customer service. Does everything we need it to.

TechExpress

Nov 12, 2025  on Shopify

Tidio has truly transformed the user experience on our Shopify webstore - answering most of the queries without agent intervention, we are just starting to earn all of the powerful features that will transform our interaction with potential and existing customers - highly recommend !

Ortur

Nov 11, 2025  on Shopify

AIRSTRIDE

Nov 11, 2025  on Shopify

The AI Chatbot saves us soooo much time answering all the common questions about my products. My team was doing it over email and it would take up ALOT of our day. Now that we've input the knowledge, the AI system answers all the simple questions so easily.

Eazeye

Nov 11, 2025  on Shopify

Easy to use, and helpful for our user experience

Drive Zoned

Nov 10, 2025  on Shopify

Great! Im very satisfied!

Conscious Golfer

Nov 10, 2025  on Shopify

From day one I was pleasantly surprised at the performance of my chat box using Tidio. Truly the platform of choice.

The Empire Dlg

Nov 09, 2025  on Shopify

Une application merveilleuse, utile et indispensable !

ModestDollarCo

Nov 09, 2025  on Shopify

This was super easy to set up and is very user friendly exactly what I was looking for.

Intercentro

Nov 08, 2025  on Shopify

Setting up Tidio was incredibly easy. The installation took only a few minutes, and the chat widget integrated seamlessly into our Shopify site. I was impressed by how intuitive the dashboard felt — clean, modern, and simple enough for any team member to use without much training.

Timber Mouldings Direct

Nov 07, 2025  on Shopify

Great app! only been using a week and already love it!

JEM Systems UK

Nov 07, 2025  on Shopify

amazing solution, the best one for shopify chat

Benty Flowers

Nov 06, 2025  on Shopify

DON CANDADO

Nov 06, 2025  on Shopify

excelente

My Podologie

Nov 05, 2025  on Shopify

Je commande !

Nena's Kitchen

Nov 04, 2025  on Shopify

the best app

Entratek Shop

Nov 04, 2025  on Shopify

Super Tool!

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