Reviews: Tidio Live Chat & AI Chatbots

Customer reviews: Tidio ‑ Live Chat & AI Chatbot

Reviews (1,142)

Overall rating

4.7

5

437
4

54
3

8
2

8
1

26

What Merchants Think

Overall, merchants provide mixed feedback on "Tidio Live Chat & AI Chatbots". Many users appreciate the app's ability to streamline customer service and enhance engagement through its AI capabilities. However, some merchants express frustration over its high costs and customer service experience. While the app's features and ease of use are frequently praised, issues surrounding pricing and customer support tarnish its reputation for others.

Key Strengths

Efficient integration and ease of use with a low learning curve.
AI chatbots that automate responses, saving time and effort.
Strong support team, with specific praise for individuals like Arek and Miguel.
Ability to enhance customer service and sales through immediate interaction.
Wide range of features, including cross-platform functionality (e.g., iOS app).
User-friendly interface with customizable features.

Common Concerns

Perceived high cost associated with premium features such as branding removal and automation flows.
Complaints of miscommunication through marketing tactics, particularly upselling strategies.
Issues with login and functionality, leading to a frustrating user experience.
Inefficient support in problem resolution and uninstallation processes.
Confusion regarding tiered pricing models.
Downtime and technical glitches affecting the app's reliability.

Final Thoughts

"Tidio Live Chat & AI Chatbots" offers robust features and significant benefits for businesses aiming to improve customer engagement and service efficiency. However, concerns over cost, support quality, and occasional technical issues highlight areas for improvement. While many users find it beneficial, potential adopters should be aware of these aspects before integration.

lojasolo

Jan 30, 2026 on Shopify

Excelente experiencia de navegação. Bem fácil de aprender e começar a usar.

Top Cleaning Equipment

Jan 29, 2026 on Shopify

RMDY

Jan 28, 2026 on Shopify

great all in one place and easy to use

Aeratron Europe

Jan 27, 2026 on Shopify

Wir testen nun seit ein paar Tagen und stellen mit Freude fest, dass das Tool praktisch alle KI (Key) Features beinhaltet, die wir für unseren OEM Shop einsetzen möchten...!

CrystalDTF.com

Jan 27, 2026 on Shopify

We have been Using Tidio for our business since launch. It's amazing like having a full staff for CS. We highly recommend

Take It Store

Jan 26, 2026 on Shopify

The best app!!

Wearever Incontinence

Jan 26, 2026 on Shopify

Very user-friendly, easy to get around and program.

Vibrant Body Company

Jan 23, 2026 on Shopify

Love it! It's such a great tool for visitors on your site!

Posh Puppy Boutique

Jan 23, 2026 on Shopify

Tidio has become very easy to use, sometime the AI features are a little hard with the responses, so if they had free videos to show youo how to set it up, that would be aweosme other then that it's great

Kevora

Jan 22, 2026 on Shopify

Makes the customer service experience a lot more easier to manage and for the potential customer. We actually made a sale off of the AI Chatbot!

TheSmartPaw

Jan 22, 2026 on Shopify

Its user-friendly and exciting to learn something new in the app everyday. Keep up the good work and I'm even inspired to take your FREE AI courses soon! Have an awesome day and God bless!!

Wall Art Prints | Wallify

Jan 22, 2026 on Shopify

Good!

Die Fellnasen

Jan 21, 2026 on Shopify

Tidio ist einfach spitze!!

FLATED

Jan 21, 2026 on Shopify

Been with Tidio since 2021! Love growing with the program.

Adept Knives

Jan 20, 2026 on Shopify

Does a great job at letting me organizing the incoming tickets/tasks coming in.

Fowendia

Jan 20, 2026 on Shopify

Ministry to Youth

Jan 20, 2026 on Shopify

Tidio was really easy to get set up and started. The AI agent gives really great answers, and the process for adding information for the bot to use is intuitive. So far, it's been a fantastic addition to our Shopify store!

AISHITERU

Jan 20, 2026 on Shopify

Edition.CL (Groupe Cours Legendre)

Jan 19, 2026 on Shopify

Le Chatbot Lyria IA est impressionnant : réponses de qualité et pertinente.

table société

Jan 15, 2026 on Shopify

Been using Tidio for almost 6 years for 3 Shopify stores and it is the best and most reliable chat program with the best possible features available on the market. Never had the slightest issue! Highly recommend!