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Customer reviews: Tidio ‑ Live Chat & AI Chatbot

Develop by TIDIO LLC

Reviews (995)

Overall rating
4.6

What Merchants Think

Overall, merchants provide mixed feedback on "Tidio Live Chat & AI Chatbots". Many users appreciate the app's ability to streamline customer service and enhance engagement through its AI capabilities. However, some merchants express frustration over its high costs and customer service experience. While the app's features and ease of use are frequently praised, issues surrounding pricing and customer support tarnish its reputation for others.

Key Strengths

  • Efficient integration and ease of use with a low learning curve.
  • AI chatbots that automate responses, saving time and effort.
  • Strong support team, with specific praise for individuals like Arek and Miguel.
  • Ability to enhance customer service and sales through immediate interaction.
  • Wide range of features, including cross-platform functionality (e.g., iOS app).
  • User-friendly interface with customizable features.

Common Concerns

  • Perceived high cost associated with premium features such as branding removal and automation flows.
  • Complaints of miscommunication through marketing tactics, particularly upselling strategies.
  • Issues with login and functionality, leading to a frustrating user experience.
  • Inefficient support in problem resolution and uninstallation processes.
  • Confusion regarding tiered pricing models.
  • Downtime and technical glitches affecting the app's reliability.

Final Thoughts

"Tidio Live Chat & AI Chatbots" offers robust features and significant benefits for businesses aiming to improve customer engagement and service efficiency. However, concerns over cost, support quality, and occasional technical issues highlight areas for improvement. While many users find it beneficial, potential adopters should be aware of these aspects before integration.

Wholistic House

Oct 02, 2025  on Shopify

So Good!

Neon Mfg.

Oct 02, 2025  on Shopify

We've been using Tidio for years. It's a must have to build customer confidence. Adding Lyro has been amazing. It does a better job than we do when answering questions. We love it.

Visionary Pet Foods

Oct 02, 2025  on Shopify

I got the app as it was recommended to me, specifically the AI Live Chat, Lyro. I am enjoying working with the app, as it is easy to use and reduces the time spent responding to customers. It is interesting to see how Lyro is learning more about our business. Give Tidio a shot. You'll be pleased you did. Waggy Tails, The Visionary Pet Team.

Greycoat Research

Oct 01, 2025  on Shopify

DeadLincolns

Oct 01, 2025  on Shopify

VERY QUICK AND INTUITIVE CHAT BOX. I'VE HAD NOT PROBLEMS WITH THE BOX SO FAR.

Humocase

Sep 30, 2025  on Shopify

Dental Access

Sep 29, 2025  on Shopify

Best

Everclothed™

Sep 28, 2025  on Shopify

One of good chat system that you will never leave it :) Highly Recommend

Ecoma

Sep 27, 2025  on Shopify

It's making my life as a founder easier

Yáy Atelier

Sep 27, 2025  on Shopify

I have been using Tidio since 2 months. Believe me, This is amazing!

hudor.fr

Sep 26, 2025  on Shopify

très utile

Buroprint

Sep 25, 2025  on Shopify

app parfaite pour les besoins de ma boutique, service client efficace et rapide, j'utilise depuis 5 ans.

En Gold

Sep 24, 2025  on Shopify

This app is amazing being able to communicate with customers when not online

Clast

Sep 24, 2025  on Shopify

We’ve been using Tidio for our online store, and it has become an essential part of our business. We also have a physical shop, but Tidio feels like our second store online—we honestly couldn’t run without it.

Boldrini Selleria

Sep 24, 2025  on Shopify

Il servizio funziona bene e AI Lyrio è molto utile. peccato il collegamento con Shopify solo con sitoweb in inglese

Omineral-France

Sep 24, 2025  on Shopify

très bon outils de tchat en ligne. je l'utilise pour mon site internet

Grill Your Ass Off

Sep 23, 2025  on Shopify

It has been super easy to set up and adopt after leaving an overpriced competitor. Their team has been very fast to help us with every need that we have had so far!

Instant Print NI Ltd

Sep 23, 2025  on Shopify

Very handy to work with and the AI bot Lyro works really well as you can feed it information to work from.

FitHydrate™

Sep 22, 2025  on Shopify

Tidio app is everything you need. just upload what you want to be learned and the bot will learn everything

Fierce Forward

Sep 22, 2025  on Shopify

Very easy to get set up and use. We use live chat with Lyro and flows. Lyro is very helpful with answering shopper questions and it keeps getting better the more information it learns. Very helpful for a small business with limited staff.

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