Saving us lots of time in handling low-effort customer questions. The only thing I could ask for is more reasonable pricing. I don't need that many smart AI chats since our customers' questions need only low effort to handle. But would prefer AI to interfere after a few automatic flow interactions. We didn't have many chances to try out the full capacity of Lyro AI after the quota is ran out on simple customer questions.

A little tricky to figure out Lyro and flows but seems like it will work well for our business.

The AI tool is great! The company is actually a bit early stage, but the support is reachable and helpful. New features are coming up step by step, looking forward to continuing the journey!

Love having all messages in one place! Makes our support much more streamlined. Although, I wish spam was filtered out a bit better, and Messanger messages could be replied to after the current window allows.

作为一个中国卖家，我很认可这个APP，很适合新手卖家提升转化率。

Good app but a lot of plans

Tidio ha sido una excelente incorporación para nuestra tienda online tendencias gourmet. Cuando hemos requerido ayuda el equipo de soporte siempre actua de manera rápida y ayuda. Ahora queremos ver como implementar mejor la IA para el proceso de atencion clientes y seguir experimentando con los flows. Si me gustaria contar con mas data exportable para analisis customizados, sin embargo la recomiendo.

Very easy to set up and get started. The interface is intuitive, especially for smaller teams or non-technical users. While it covers most of the basics well, there are some limitations once you try to scale or customize more advanced workflows.

tot nu toe is het allemaal begrijpelijk met instaleren, verder ben ik nog aan het kijken hoe het werkt

Tidio has been a valuable tool for boosting customer engagement on our Shopify store. The live chat is intuitive, and the mobile accessibility makes it easy to stay responsive even while juggling other tasks. We appreciate the sleek design and how well it integrates with our brand’s premium outdoor vibe. However, setting up automated flows and AI responses has been more complex than expected. The learning curve is steep, and some features feel buried or unintuitive. With clearer guidance and more streamlined setup tools, this could easily be a 5-star platform. Still, it’s a strong option for businesses looking to enhance their customer support.

Tidio has been a gamechanger in being able to funnel all my enquiries into a single space. The AI Chatbot has also been a big help in reducing the time needed to respond to customers.

We came across Tidio for a new AI solution for our chat feature. It works better than we expected + it has more features like flows that can bring up sales. 4 stars because it currently lacks a few features, but since they're constantly evolving, we are going to rate it 5 stars once things get patched up.

great app if you know how to set it up.

Tidio has been a huge step in our Customer Support expansion. We are now able to keep up with our C/S tickets so much faster and keep our customers happy with a much smaller C/S team. Lyro handles 70-80% of the Chat tickets, so those are conversations we never even have to touch. The more we "teach" Lyro, the more tickets it can handle. I appreciate the simple system built in for us to review Lyro's responses and learning platform.

Good app - let's you see all your conversations from different channels in one place. The AI suggested answers + Lyro are improving each month (but still need checking). Support team are really responsive and helpful if you have issues.

GREAT

Amazing app! Great experience and love almost all our comms are streamlined into one platform.