Great app! The AI function is also amazing, but a bit expensive.

Great app, bit expensive

We are generally happy with Tidio and its integration with Shopify. Setup is straightforward, and the AI features are helpful for handling common customer questions and improving response times. There is still room for improvement, particularly in making AI responses more flexible and improving customization options for automation. Overall, it is a reliable customer support app with strong potential.

Great app for quick and easy customer support. Some tweaks can be made but overall great!

So far, I'm really liking the app. I'm using Tidio on two different stores one for an e-commerce and one for a teaching website. Their training model is the best that I found so far, perhaps not quite as intuitive as a ChatGPT but that said they do get pretty granular so I like that. I think that ticket system could be improved, but I don't need it for that. I'm really only here for the chat bot capabilities, and also the integration with the Shopify environment.

Good UI, Fast and Efficient. Just what you need for cutomer service. -1 star because needs some improvement and better customer reply time.

Good overall. A bit pricey for AI Chat conversations. Backend settings is robust and has many features to dial in your website chat capabilities.

Looks really promising, our customer service dpt is over the moon.

Werk erg eenvoudig

good

Very happy with the customer service I've received regarding email setups for my ticketing issues. Looking forward to getting it all squared away so my ticketing window isn't so cluttered!

This app has a lot of features. I'm still figuring them out. It's not the most user-friendly app, but maybe it's just me. Shopify Inbox was super easy and served my purpose, but it had a lot of bugs...will keep trying with Tidio.

Saving us lots of time in handling low-effort customer questions. The only thing I could ask for is more reasonable pricing. I don't need that many smart AI chats since our customers' questions need only low effort to handle. But would prefer AI to interfere after a few automatic flow interactions. We didn't have many chances to try out the full capacity of Lyro AI after the quota is ran out on simple customer questions.

A little tricky to figure out Lyro and flows but seems like it will work well for our business.

The AI tool is great! The company is actually a bit early stage, but the support is reachable and helpful. New features are coming up step by step, looking forward to continuing the journey!

Love having all messages in one place! Makes our support much more streamlined. Although, I wish spam was filtered out a bit better, and Messanger messages could be replied to after the current window allows.

作为一个中国卖家，我很认可这个APP，很适合新手卖家提升转化率。

Good app but a lot of plans

Tidio ha sido una excelente incorporación para nuestra tienda online tendencias gourmet. Cuando hemos requerido ayuda el equipo de soporte siempre actua de manera rápida y ayuda. Ahora queremos ver como implementar mejor la IA para el proceso de atencion clientes y seguir experimentando con los flows. Si me gustaria contar con mas data exportable para analisis customizados, sin embargo la recomiendo.