Reviews: Tidio Live Chat & AI Chatbots

Customer reviews: Tidio Live Chat & AI Chatbots

Reviews (1,929)

Overall rating

4.6

5

98
4

6
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4
2

2
1

9

What Merchants Think

Overall, merchants provide mixed feedback on "Tidio Live Chat & AI Chatbots". Many users appreciate the app's ability to streamline customer service and enhance engagement through its AI capabilities. However, some merchants express frustration over its high costs and customer service experience. While the app's features and ease of use are frequently praised, issues surrounding pricing and customer support tarnish its reputation for others.

Key Strengths

Efficient integration and ease of use with a low learning curve.
AI chatbots that automate responses, saving time and effort.
Strong support team, with specific praise for individuals like Arek and Miguel.
Ability to enhance customer service and sales through immediate interaction.
Wide range of features, including cross-platform functionality (e.g., iOS app).
User-friendly interface with customizable features.

Common Concerns

Perceived high cost associated with premium features such as branding removal and automation flows.
Complaints of miscommunication through marketing tactics, particularly upselling strategies.
Issues with login and functionality, leading to a frustrating user experience.
Inefficient support in problem resolution and uninstallation processes.
Confusion regarding tiered pricing models.
Downtime and technical glitches affecting the app's reliability.

Final Thoughts

"Tidio Live Chat & AI Chatbots" offers robust features and significant benefits for businesses aiming to improve customer engagement and service efficiency. However, concerns over cost, support quality, and occasional technical issues highlight areas for improvement. While many users find it beneficial, potential adopters should be aware of these aspects before integration.

Luxa Nutrition

Jul 14, 2024 on Shopify

Best customer support app on Shopify! Best value for the price and and even the free option (Until you grow your brand) has many useful features. So many options and the team continues to add to the app!

ThecafeHQ

Jun 24, 2024 on Shopify

Love this app! One of the best I would say as it solved my issue with live chat with customers using a dedicated mobile app so wherever I go I have access to communicate with customers anytime. G

Fashrain™-Make your Summer Best

Jun 07, 2024 on Shopify

Essential for our customer service strategy. It's accurate, easy to install, and the customizable icon looks professional. Technical support is quick and efficient. Valuable tool.

White Lily Couture

Jun 04, 2024 on Shopify

Tidio has been amazing for us, the help desk staff are almost always available and have helped us immensely.

Heel

May 28, 2024 on Shopify

I would recommend this to other small businesses. Been using for a couple months now, and it is so convenient to have all customer communication routed to one app. I plan on upgrading to the AI feature after I've built up a list of Q&A from my customer messages.

Heel

Apr 10, 2024 on Shopify

I would recommend this to other small businesses. Been using for a couple weeks now, and it is so convenient to have all customer communication routed to one app. I plan on upgrading to the AI feature after I've built up a list of Q&A from my customer messages.

Circa Watch Labs

Apr 04, 2024 on Shopify

Very good customer service and has helped us convert more sales due to chatbots feature and AI customer service saves us time and efficiency for customer queries. Good app. been using for 5-6 months now

Sagema

Feb 27, 2024 on Shopify

Great support! Not just when i signed up, but even now after a while using the app. The app works great by the way, support was needed only for how to get the best out of it.

Vyral

Dec 18, 2023 on Shopify

This app is a great tool to talk directly with your customers and really opens up the support line for them. would like to see the individual operators be open within the plan price and not have to pay extra for each operator

Unihertz

Dec 14, 2023 on Shopify

Tidio Chat bot has been incredibly helpful to me. I strongly encourage you to give it a try, as I'm confident you will benefit from its features. Additionally, I want to highlight the exceptional dedication and helpfulness of the technical support team at Tidio. They provided valuable assistance with the installation and customization of the chatbot on my website. In particular, I'd like to give a thumbs up to Arek, who not only has a very handsome avatar but also helped me resolve a display issue flawlessly.