DC: WhatsApp Marketing + API

Develop by Shopify

$29-$299

/ Month

14 Days Free Trial

Manage Customer Service on WhatsApp, send Marketing Broadcasts

Email integration

Unified dashboard

Whatsapp broadcasts

Multichannel messaging

About DC: WhatsApp Marketing + API

Launched Jan 24, 2021

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Automate WA marketing, broadcasts & cart recovery via WhatsApp API + AI-Powered Omnichannel Helpdesk

DelightChat is a CRM helping Shopify merchants automate support and marketing using the official WhatsApp Business API with green tick verification. Engage customers with automated & personalized messages to recover carts, confirm & convert COD orders, send order confirmations, review requests and auto-sync products to WA catalog. Our omnichannel helpdesk centralizes conversations from WA, IG, FB, Email, and Live Chat - helping teams respond faster with AI Assist, chatbot, smart routing.

Send segmented WhatsApp marketing broadcasts via Green Tick WhatsApp API number
Manage WhatsApp chat in unified team inbox with Instagram, FB, Email & Live Chat
Powerful WhatsApp automation with AI chatbot, AI assist, and canned responses
Boost sales with WhatsApp abandoned cart & checkout, back in stock alerts
Showcase products in WhatsApp Catalog, verify COD orders, and convert to prepaid

Pros

Superb customer service with prompt issue resolution, often within hours
Easy API integration, making it user-friendly even for those not technically inclined
Useful and feature-rich for customer service and marketing broadcasts
Highly recommended by long-term users who have used it for multiple brands
Value for money with a fair offering of features

Cons

Occasional bugs, particularly related to Meta issues
Some features may still be in development or need updates/fixes

Top Helpful Reviews

The Substitute

Jan 01, 2026 on Shopify

DelightChat has been a great experience so far. The platform is clean, easy to use, and makes WhatsApp and customer support management much more organized. The team is responsive, onboarding is smooth, and automation features save a lot of time. Highly recommended for D2C brands looking to improve customer communication and retention.

Foo Foods India Private Limited

Dec 29, 2025 on Shopify

We’ve had a great experience using DelightChat. The platform is very easy to use and helps us manage customer conversations smoothly across different channels. What really stands out is their customer support-absolutely top-notch, quick to respond, and extremely supportive whenever we need help. The team genuinely cares about solving issues and guiding us properly. Overall, DelightChat is a reliable, efficient, and well-built product. Highly recommended for any business looking to improve customer communication

Advi Blouses

Dec 27, 2025 on Shopify

Been using it for over 8 months now for Advi Blouses, and it’s honestly been a smooth experience. The team is extremely supportive, and the platform is easy to use even if you don’t come from a technical background. Nitya and Balaji have been a huge help, always quick to respond and genuinely patient with every query. It’s reassuring to know there’s a real team backing you when you need support.

IndiThings

Dec 15, 2025 on Shopify

Overall, it was a great experience, from onboarding and integration to day-to-day usage and issue resolution. DC supported us at every step.

AdornbyIris

Dec 12, 2025 on Shopify

WE have integrated the app and setting up the whatsapi . Team is helpful and curtious and walked through the details and being very patient, so far the services are good .

H la Cosedora

Dec 08, 2025 on Shopify

We used DelightChat for about 3 years and overall it served its purpose reasonably well during that time. The platform was decent for our needs though over the years we noticed a big lack of innovation and updates compared to other solutions in the market. Pricing used to feel fair, but today it feels expensive for the feature set offered, especially considering the slow progress in new functionalities (AI, automation, etc.). The reason for the 3 stars — and not lower — is because our main issues happened during the exit phase, which was honestly quite disappointing. 1. Unexpected extra charges: We discovered we had been charged over $150 USD in the last three months due to contact overages. There is no clear or easy way to view contact count/usage, and since billing runs through Shopify, it slipped under the radar initially. The lack of transparency here felt very “sneaky.” 2. Canceling equals losing paid time: We canceled our monthly subscription expecting to use the remaining paid period until renewal, but instead we immediately lost access — meaning we paid for days we couldn’t use. This felt unfair and like wasted money. 3. Unused balance non-refundable: We also had funds inside the platform for marketing messages, which we couldn’t withdraw due to a strict no-refund-after-7-days policy. Again, money lost. In summary, the platform itself works, but it’s falling behind competitors and can become costly for what it offers. Most importantly — be extremely careful with billing, overage charges, and the cancellation process, as the offboarding experience was frustrating for us. If you never need to leave the service, maybe you’ll be fine. But for us, transitioning out was unfortunately far from smooth.

Ghorer Bazar

Dec 07, 2025 on Shopify

Delight Chat is an excellent platform with a very supportive and professional team. Their support team is sincere, responsive, and always helpful. Highly recommended!

EKLIPZ

Nov 20, 2025 on Shopify

Amazing customer support! The app itself is great, but the support team is what really makes it stand out. I had a small issue with configuration and Support Agent jumped in immediately to fix it. It’s rare to get such fast responses. 10/10 service.

maxxspeed

Oct 30, 2025 on Shopify

I’m very satisfied with the support from the DelightChat team. They’re always quick to respond, extremely helpful, and genuinely care about solving my queries. Their guidance has really helped me understand and make better use of the platform. Excellent service overall — highly recommended!

LINEN CULTURE

Oct 23, 2025 on Shopify

Title: Smooth Setup & Excellent Support Review: We’ve been using this app for our Linen Culture store, and it’s been a great experience so far! The setup was simple, and the support team is quick and very helpful whenever we need assistance. The app works smoothly with Shopify — perfect for managing our orders, customer chats, and automations. Highly recommended for anyone looking to streamline their store operations and improve customer experience. — Linen Culture (www.linenculture.in)

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