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DC: Shared Inbox & AI Helpdesk logo

DC: Shared Inbox & AI Helpdesk

Develop by Shopify

$29-$299

/ Month
14 Days Free Trial

Manage Customer Service on WhatsApp, send Marketing Broadcasts

Email integration
Unified dashboard
Whatsapp broadcasts
Multichannel messaging

About DC: Shared Inbox & AI Helpdesk

Launched Jan 24, 2021

Categories

Built by Shopify

Address

Flat 1805-1806, 18/F, Hollywood Plaza,, Kowloon, Hong Kong, HK, 0000, HK

Website Support Portal Privacy policy Tutorial FAQ Document
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Description

Automate WA marketing, broadcasts & cart recovery with AI flows in one omnichannel team inbox.

DelightChat is a CRM helping Shopify merchants automate support and marketing using the official WhatsApp Business API with green tick verification. Engage customers with automated & personalized messages to recover carts, confirm & convert COD orders, send order confirmations, review requests and auto-sync products to WA catalog. Our omnichannel helpdesk centralizes conversations from WA, IG, FB, Email, and Live Chat - helping teams respond faster with AI Assist, chatbot, smart routing.

DelightChat is a CRM helping Shopify merchants automate support and marketing using the official WhatsApp Business API with green tick verification. Engage customers with automated & personalized messages to recover carts, confirm & convert COD orders, send order confirmations, review requests and auto-sync products to WA catalog. Our omnichannel helpdesk centralizes conversations from WA, IG, FB, Email, and Live Chat - helping teams respond faster with AI Assist, chatbot, smart routing. more
  • Send promotional broadcasts to segmented customers with green tick API number
  • Manage chats via unified team inbox across WA, IG, FB, Email & Live Chat
  • Automate personalized replies with AI Assist, chatbots and canned responses
  • Recover abandoned carts & checkouts, send tracking links, back in stock alerts
  • Showcase products with WA catalog, verify COD orders & convert to prepaid

Pros

  • Superb customer service with prompt issue resolution, often within hours
  • Easy API integration, making it user-friendly even for those not technically inclined
  • Useful and feature-rich for customer service and marketing broadcasts
  • Highly recommended by long-term users who have used it for multiple brands
  • Value for money with a fair offering of features

Cons

  • Occasional bugs, particularly related to Meta issues
  • Some features may still be in development or need updates/fixes

Top Helpful Reviews

BABOONS

Sep 12, 2025  on Shopify

Amazing support and easy to use DelightChat has made WhatsApp marketing so much easier for our store. The setup is simple, and their customer support is amazing — always prompt and ready to help with any questions. Highly recommend!

Simona Flowers and Gift Shop

Sep 08, 2025  on Shopify

Great customer service. No delays, works as expected and makes communication very efficient. Great work Delightchat team !

Rhinestone Jewelry Corporation

Sep 04, 2025  on Shopify

The features all sound great. I was confident that once we setup, that this would have been the application that we would go with to support our customers and more. But trying to setup Facebook and Instagram would complete with Facebook DM and Instagram DM. They couldn't figure out how to use it while I waited to message with their support once per day and see that it might have taken weeks to get a fix. If you are in the USA, beware that there hours are the opposite of ours and you will only be able to send and receive a message once per day, unless you stay up all night to answer them. I feel that they dont know the tech side of the product so well. The lady that we dealt with was very nice and accomodating in the onboarding call, but that is not enough to ignore that the product would not setup properly. If you try it and all sets up well from the start, then I would go for it. But I wont waste many days in limbo whil they "might" get it fixed.

NETE.IN

Aug 26, 2025  on Shopify

Delight has been a great partner for Whatsapp Marketing. I would definitely recommend especially for their customer service.

Myshkaa

Aug 19, 2025  on Shopify

I have been using Delight Chat for more than 6 months now and I think this is the right time to provide the review for this app. Delight Chat provides omni channel means that all our social media messages or post comments are accumulated in the delight chat dashboard and we can send reply to users from delight chat directly. Their mobile app also works quite fine. I wont say its top notch as there are some issues with their mobile app notifications. Regarding Broadcast messages, they provide a feature of sending 10 images as a carousel card which is very useful and every card has a CTA button with a separate link to take user to the corresponding product page. I have not seen any other app which provides 10 cards in their single broadcast message. All in all, these guys are doing good work at this price point. I have used interakt before but creating braodcast on that platform was a hassle for me. Support was also not good but Delight Chat has better support system and the omni channel at the same price point. One more important point is that they dont charge any markup on utility or marketing messages.

Doft Candles

Aug 18, 2025  on Shopify

over it is a satisfactory experience, but the system of whatsapp group was more approachable and easier for queries

Blood SG

Jul 28, 2025  on Shopify

Great app! Very seamless and easy integration to multiple platforms & support channels. Support team also very responsive and helpful in resolving issues. Recommended!

Simply Kids

Jul 22, 2025  on Shopify

Instagram automation can be incorporated like whatsapp, WhatsApp automation response system can be improved with more customisable features and seller support could be improved. Add the option for workflow automation (drag & drop) method. Rest all the support is good.

Hardwoodfloorstore

Jul 11, 2025  on Shopify

DelightChar has been an amazing addition to our sales process. Communicating with customers is seamless and provides an additional layer of communication to our customers. The customer service of DelightChat is superb, very minimal waiting time and clear and informative instructions.

KAIN

Jun 23, 2025  on Shopify

Absolutely loving the service from Dlightchat! The team is super helpful, proactive, and always on time when it comes to solving issues. Whether it's a quick message on WhatsApp or a detailed discussion over Google Meet, they’re always ready to support. Great service, smooth communication, and a team that genuinely cares — highly recommend!

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