Amazing support and easy to use DelightChat has made WhatsApp marketing so much easier for our store. The setup is simple, and their customer support is amazing — always prompt and ready to help with any questions. Highly recommend!

Great customer service. No delays, works as expected and makes communication very efficient. Great work Delightchat team !

The features all sound great. I was confident that once we setup, that this would have been the application that we would go with to support our customers and more. But trying to setup Facebook and Instagram would complete with Facebook DM and Instagram DM. They couldn't figure out how to use it while I waited to message with their support once per day and see that it might have taken weeks to get a fix. If you are in the USA, beware that there hours are the opposite of ours and you will only be able to send and receive a message once per day, unless you stay up all night to answer them. I feel that they dont know the tech side of the product so well. The lady that we dealt with was very nice and accomodating in the onboarding call, but that is not enough to ignore that the product would not setup properly. If you try it and all sets up well from the start, then I would go for it. But I wont waste many days in limbo whil they "might" get it fixed.

Delight has been a great partner for Whatsapp Marketing. I would definitely recommend especially for their customer service.

I have been using Delight Chat for more than 6 months now and I think this is the right time to provide the review for this app. Delight Chat provides omni channel means that all our social media messages or post comments are accumulated in the delight chat dashboard and we can send reply to users from delight chat directly. Their mobile app also works quite fine. I wont say its top notch as there are some issues with their mobile app notifications. Regarding Broadcast messages, they provide a feature of sending 10 images as a carousel card which is very useful and every card has a CTA button with a separate link to take user to the corresponding product page. I have not seen any other app which provides 10 cards in their single broadcast message. All in all, these guys are doing good work at this price point. I have used interakt before but creating braodcast on that platform was a hassle for me. Support was also not good but Delight Chat has better support system and the omni channel at the same price point. One more important point is that they dont charge any markup on utility or marketing messages.

over it is a satisfactory experience, but the system of whatsapp group was more approachable and easier for queries

Great app! Very seamless and easy integration to multiple platforms & support channels. Support team also very responsive and helpful in resolving issues. Recommended!

Instagram automation can be incorporated like whatsapp, WhatsApp automation response system can be improved with more customisable features and seller support could be improved. Add the option for workflow automation (drag & drop) method. Rest all the support is good.

DelightChar has been an amazing addition to our sales process. Communicating with customers is seamless and provides an additional layer of communication to our customers. The customer service of DelightChat is superb, very minimal waiting time and clear and informative instructions.

Absolutely loving the service from Dlightchat! The team is super helpful, proactive, and always on time when it comes to solving issues. Whether it's a quick message on WhatsApp or a detailed discussion over Google Meet, they’re always ready to support. Great service, smooth communication, and a team that genuinely cares — highly recommend!

Super super Customer Service. Makes your work easy. Allows you to tap into Whatsapp Marketing as well, couldn't ask for more.

Delight Chat is useful sofware for handling CRM. It helps in Instagram, facebook, whatsapp Automations as well. We use it for retention marketing by sending WhatsApp broadcasts regularly.

The app is a bit technical but the customer support from the team is good & hands on however, I would definitely recommend some changes/upgradation - The automation WhatsApp chat should show in the dashboard so the ‎WhatsApp data/contact details of customers would be collected much more conveniently - It should be easier for a customer to give submit review (love this feature on Zoko. You guys should definitely check it out) -

I switched from Wati to DelightChat, and the overall experience has been great, with better features and excellent customer service.

Amazing app, amazing support! Been using this for 2+ years now for my business and some things I love about it are: Ease of use Dedicated support Prompt action

Very satisfied with Delight – it’s great to have all email channels, including social media messages and WhatsApp, combined on one platform. We’ve been working with Delight for several years and have never had any issues. The support is fantastic.

Great omnichannel marketing tool. Used DelightChat for WhatsApp and Instagram automations. It had all the features that we were looking for and it cost effective too. The support team is very helpful and responds quickly to all queries.

Been using this app for a few years now - works really well and the support is also prompt! Would recommend!

At ZERO Makeup, DelightChat has proven to be a valuable tool for streamlining our WhatsApp and social media message automation. It serves as an effective one-window solution to manage conversations across multiple stores, improving team efficiency and response times. The platform’s integration with Shopify and automation workflows has enhanced our customer engagement, especially within our community channels. However, we recommend more detailed customization and reporting features to better support growing D2C brands. Overall, a solid solution for centralizing support and scaling communication.

We just started using this application and it's really good. The setup was also very smooth, special thanks to Nithya from the team. Can trust them 100%. Go for it.