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Customer reviews: DC WhatsApp Marketing+Helpdesk

Develop by DelightChat

Reviews (164)

Overall rating
4.9

What Merchants Think

"DC WhatsApp Marketing+Helpdesk" receives high praise from merchants for its robust functionality in managing communication channels and customer interactions. Users consistently highlight the app's ease of use, comprehensive features, and excellent customer support as standout qualities. Many merchants find it indispensable for their business needs, citing its effectiveness in integrating multiple communication platforms and improving customer service.

Key Strengths

  • Exceptional customer support with prompt and effective responses
  • User-friendly interface and easy navigation
  • Comprehensive suite of features for communication management
  • Integration across various platforms including WhatsApp, email, and social media
  • Affordable pricing with a good return on investment
  • Effective automation tools and API integration

Common Concerns

  • Occasional delays in response times noted by some users
  • Complexity in app configuration and initial setup for some users
  • Minor notification issues leading to missed messages

Final Thoughts

Overall, "DC WhatsApp Marketing+Helpdesk" is well-received for its ability to streamline communications and enhance customer engagement. While there are some minor concerns regarding setup and notifications, the app's strengths in support and functionality outweigh these. It's highly recommended for businesses looking to integrate customer communication across multiple platforms efficiently.

Secondhandbags AG

May 28, 2025  on Shopify

Very satisfied with Delight – it’s great to have all email channels, including social media messages and WhatsApp, combined on one platform. We’ve been working with Delight for several years and have never had any issues. The support is fantastic.

Burnlab.Co

May 21, 2025  on Shopify

Great omnichannel marketing tool. Used DelightChat for WhatsApp and Instagram automations. It had all the features that we were looking for and it cost effective too. The support team is very helpful and responds quickly to all queries.

Floral Art by Nandini (A unit of R S creations and designs)

May 20, 2025  on Shopify

Been using this app for a few years now - works really well and the support is also prompt! Would recommend!

ZERO Makeup

May 20, 2025  on Shopify

At ZERO Makeup, DelightChat has proven to be a valuable tool for streamlining our WhatsApp and social media message automation. It serves as an effective one-window solution to manage conversations across multiple stores, improving team efficiency and response times. The platform’s integration with Shopify and automation workflows has enhanced our customer engagement, especially within our community channels. However, we recommend more detailed customization and reporting features to better support growing D2C brands. Overall, a solid solution for centralizing support and scaling communication.

Nilam India

May 16, 2025  on Shopify

We just started using this application and it's really good. The setup was also very smooth, special thanks to Nithya from the team. Can trust them 100%. Go for it.

thefleur

Mar 26, 2025  on Shopify

Thank you for your amazing support and service, Prathamesh. Kudos to the entire team. Wish the entire delightchat team the very best in their future endeavors

Dollaholic Hair

Feb 06, 2025  on Shopify

I was confused on what kind of WhatsApp marketing tool to use. I came across Delightchat at that moment of confusion. I noticed it had cool reviews. So I decided to check it out. Downloaded and started using and I can certainly say it is a tool that any business owner who wants to win their WhatsApp and customer support game must have. They also have a very functional support team monitoring and ensuring you have a seamless experience in your daily usage of the app.

Mistree Sweets

Jan 30, 2025  on Shopify

The help desk and team are very accommodating, although there is occasionally a delay in response times. It appears that there is a preference for resolving issues promptly once a ticket is assigned; however, I have higher expectations regarding the integration of artificial intelligence, as they are positioned to enhance automation processes.

Bow & Square

Jan 25, 2025  on Shopify

The app is fantastic, and the customer support is exceptional! Always accessible and eager to accommodate every request. Our POC Dharmapriya is always available to assist and help us.

Name Strings

Jan 22, 2025  on Shopify

They are very cooperative and quick in their response which is the most important thing you want from an app.

Mora Taara

Jan 21, 2025  on Shopify

Nithya was extremely helpful and patient. She helped me setup API automation on a step-by-step basis and took time to do her research and get back to me wherever we were stuck. Will definitely ask her for support if required in the future.

ReStyle

Jan 21, 2025  on Shopify

The App covers all my WhatsApp requirements, the control panel is simplified and the customer service makes it even easier to reach the provided features.

Athletix.ae

Dec 25, 2024  on Shopify

We recently onboarded with DelightChat and have had a positive experience. Their support team is highly responsive and provided swift assistance during the integration process. Whenever an issue arose, they addressed it promptly. We required a platform that could integrate various customer service channels such as WhatsApp, email, and social media inboxes, and DelightChat offers all the essential features we need for our business. Highly recommended!

La Brocante

Dec 06, 2024  on Shopify

We are connected with delightchat from last several months and i think it's much more comfortable and easy to way make a connection with your clients

AllThatGrows

Nov 28, 2024  on Shopify

DelightChat has been an indispensable tool for managing our communication channels for the past couple of years. Its user-friendly interface and marketing features have made handling customer interactions a breeze. From streamlining inquiries across platforms to ensuring every message is addressed promptly, the app has consistently delivered exceptional performance. Apart from that, they have an outstanding team. Their promptness in resolving any queries or concerns is remarkable, ensuring uninterrupted service and peace of mind for businesses like ours. If you're looking for a reliable communication solution that pairs ever-changing digital marketing niche with stellar support, DelightChat is the perfect choice!

Flaming Koala

Nov 25, 2024  on Shopify

Delight Chat offers all the whatsapp related functionalities we need- customer service, marketing, automations etc. We've been using it for over a year now, and are very happy with the product and specially their service - which is lightning fast!

Odd Giraffe

Nov 20, 2024  on Shopify

One of the best, simple & trustworthy app for your customer queries & whatsapp marketing. No fuss, simple & easy to use tools for your team. Their support team is very responsive & solves your doubts quickly. Go for it.

Oshoplin.com

Nov 14, 2024  on Shopify

DelightChat is very effective customer support app, and it combine all channels at one place. The Support are very helpful, and very fast. Just the app configuration and interface is a bit difficult, but it’s just one time to go and everything then goes smooth and easy. Highly recommend.

Angadi of Spices

Nov 12, 2024  on Shopify

I have been using DelightChat for WhatsApp marketing for a couple of months now and am happy with the experience. The interface is user-friendly and intuitive, making it easy to navigate even without prior training. The onboarding process was smooth, with excellent support from the DelightChat team, who were always just a message away to assist me. DelightChat is super easy to use and reasonably priced, making it a great addition to my WhatsApp marketing toolkit!

Kuuraii

Nov 11, 2024  on Shopify

We recently began using Delight Chat, and our experience has been exceptional. The platform offers a comprehensive suite of features that we've already started integrating into our operations. From streamlining customer interactions to managing inquiries efficiently, the app’s capabilities have added significant value to our workflow. Additionally, the support team is incredibly responsive and consistently goes above and beyond to assist us whenever needed. We’re confident that Delight Chat will play a key role in enhancing our customer experience and driving overall business growth.

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