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Customer reviews: DC WhatsApp Marketing+Helpdesk

Develop by DelightChat

Reviews (158)

Overall rating
4.9

What Merchants Think

"DC WhatsApp Marketing+Helpdesk" receives high praise from merchants for its robust functionality in managing communication channels and customer interactions. Users consistently highlight the app's ease of use, comprehensive features, and excellent customer support as standout qualities. Many merchants find it indispensable for their business needs, citing its effectiveness in integrating multiple communication platforms and improving customer service.

Key Strengths

  • Exceptional customer support with prompt and effective responses
  • User-friendly interface and easy navigation
  • Comprehensive suite of features for communication management
  • Integration across various platforms including WhatsApp, email, and social media
  • Affordable pricing with a good return on investment
  • Effective automation tools and API integration

Common Concerns

  • Occasional delays in response times noted by some users
  • Complexity in app configuration and initial setup for some users
  • Minor notification issues leading to missed messages

Final Thoughts

Overall, "DC WhatsApp Marketing+Helpdesk" is well-received for its ability to streamline communications and enhance customer engagement. While there are some minor concerns regarding setup and notifications, the app's strengths in support and functionality outweigh these. It's highly recommended for businesses looking to integrate customer communication across multiple platforms efficiently.

Chikan Kalakaari

Oct 15, 2024  on Shopify

Great experience with Delight Chat app. The support team is really helpful and responsive. They resolve all queries quickly. Really happy to have found them for my whatsapp marketing needs. Highly recommended!

Kidulan

Oct 08, 2024  on Shopify

Hi DelightChat Team, We’ve been using delight chat for customer support, and overall, the experience has been fantastic! Your service and support are excellent, though we feel a few updates could make the software even better.

Diabola Store

Sep 25, 2024  on Shopify

La mejor aplicación en términos de precio/beneficio, y probé varias antes. Fácil de instalar, ágil, sencilla y con excelente disponibilidad. El equipo de soporte es amable, atento y te ayuda a conseguir el máximo valor de la plataforma. La integración con shopify es excelente, y las APIs de Delight permiten conversar con flow, lo que es increíble, no tiene limites.

Plebs en Snobs

Aug 23, 2024  on Shopify

Great app, we have been using dialogue for about a year now and it really helped us streamline our support channels. Also, whatsapp marketing has a really good ROI.

Hardrock4x4

Aug 22, 2024  on Shopify

We have been using the app for more than 2 years. The experience has been nothing short of excellent! The platform is user-friendly, making it easy to create and send emails. What stands out the most is the excellent customer support—anytime I've had a question or needed help, the team has been prompt and helpful. DelightChat has become an essential tool for my day to day office work and I highly recommend it to anyone looking for a reliable and feature-rich email provider.

Ganga Fashions

Aug 21, 2024  on Shopify

Have been using DC for sometimes now, very easy to use platform. Great customer support and very competative pricing. Would recommend DC over other platform.

Perfect Computer Agencies

Aug 21, 2024  on Shopify

DelightChat's Business API is outstanding! It offers seamless integration, robust features, and exceptional support. The ease of setup and efficiency it brings to customer interactions is impressive. For top-tier performance and reliability, DelightChat’s API is unbeatable!

Bay Window

Aug 14, 2024  on Shopify

Been using this app for almost a year now. What I love the most about this app is that it not just serves the purpose but also the backend team provides an amazing customer service. You can always reach out to them with your queries and they will revert with a solution in no time.

Stessil

Aug 13, 2024  on Shopify

We've been using Delightchat for about two years now, for all our communications starting with customer service and we needed a super efficient manager and this one has proven to be up to the task in terms of functionality and prompt response from the team in case of difficulties (Priya and Balaji in our case and thanks!)

The S Studio Online

Aug 11, 2024  on Shopify

The platform is user-friendly, allowing us to efficiently manage customer interactions and streamline communications.

Mysfits

Aug 09, 2024  on Shopify

It's been a month of using the platform. I'm a noob when it comes to tech. Their support team has been prompt, patient, and exceptional. I was in two minds before signing up but now it seems unlikely that I'll ever think of shifting.

SAMA by Rakhi

Aug 08, 2024  on Shopify

This app is easy to use and their team makes whatsapp group where they solve all your doubts. Thankyou

Guantanamera

Jul 26, 2024  on Shopify

Broadcasts and Automations to Mexican numbers had a bug due to some Meta issues but customer services from DelightChat help was superb and fixed the issue in less than 2 weeks. I want to thank Priya for her help. I believe the app is very useful with great features, and even though it seems they are still developing new features and some of them may need to be updated/fixed they have a great customer service via whatsapp group and will help you with any issue you may come across.

TRAPIN

Jul 14, 2024  on Shopify

Delightchat exceeded expectations! The team was incredibly quick and helpful, providing outstanding support. The API platform is super easy to work with, making integration a breeze. Don't think twice, much recommended.

The Banyan Tee

Jul 11, 2024  on Shopify

We tried different solutions for WhatsApp Marketing and found Delight Chat to have a fair offering for its valued features. The Delight Chat team is very prompt and supportive.

Baatu

Jul 04, 2024  on Shopify

Love the app. I have been using this for multiple brands for years, and I am impressed with their customer support, which resolves any queries within hours.

Waywen

Apr 17, 2024  on Shopify

Been using DelightChat for almost a year now, and we can completely assure you this is the best app out there. Their pricing is so reasonable and no other competitor could match it. If you are a Startup, delight chat will solve your problem from WhatsApp marketing to HelpDesk. Their Support is immaculate have used other apps as well and no one can come close to their support. You don't have to pay for multiple apps. Delight is your one-stop solution. Kudos to the team, curious to see what new feature will they surprise us with.

MYHD DJ STORE ®

Apr 15, 2024  on Shopify

Recomiendo la aplicacion primero por el soporte (pese a la diferencia horaria) me atendieron fuera de su horario de trabajo. El equipo es muy amable y siempre estan innovando en nuevas funcionalidades con la comunidad, los precios estan excelentes comparado con la competencia. Y la posibilidad de integrar todos los canales posiblesen una sola plataforma lo convierten en un todo en uno!!! Sigan adelante!!!

Purpink Gifts Ltd

Apr 11, 2024  on Shopify

DelightChat has revolutionized our approach to customer service. It has seamlessly integrated various communication platforms—from WhatsApp and emails to social media—ensuring that all our conversations and interactions are centralized in one convenient location. What I particularly appreciate is the ability to conduct internal communications within these chats, which greatly enhances our team's coordination and alignment.

Aegte Lifescience

Mar 19, 2024  on Shopify

Delightful experience with team DelightChat! We have been using DelightChat for over 2 years now and no other tool comes close to the being one stop solution for all our customer communication needs. It not only integrates with all social channels but also allows you to respond to DM’s and comments from Instagram and Facebook (be it from ads or organic). The WhatsApp integration is deep, we were able to not only set up user journey automations but also set up multiple chatbots. The Shops on WhatsApp is a game changer for upselling. And with targeted marketing on WhatsApp our customer retention has also gone up. I would say DelightChat is a MUST HAVE for all Shopify merchants. Bharath and his team are very helpful and responsive! KUDOS to them…

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