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Customer reviews: DC: WhatsApp Marketing + API

Develop by Shopify

Reviews (203)

Overall rating
4.8

What Merchants Think

"DC WhatsApp Marketing+Helpdesk" receives high praise from merchants for its robust functionality in managing communication channels and customer interactions. Users consistently highlight the app's ease of use, comprehensive features, and excellent customer support as standout qualities. Many merchants find it indispensable for their business needs, citing its effectiveness in integrating multiple communication platforms and improving customer service.

Key Strengths

  • Exceptional customer support with prompt and effective responses
  • User-friendly interface and easy navigation
  • Comprehensive suite of features for communication management
  • Integration across various platforms including WhatsApp, email, and social media
  • Affordable pricing with a good return on investment
  • Effective automation tools and API integration

Common Concerns

  • Occasional delays in response times noted by some users
  • Complexity in app configuration and initial setup for some users
  • Minor notification issues leading to missed messages

Final Thoughts

Overall, "DC WhatsApp Marketing+Helpdesk" is well-received for its ability to streamline communications and enhance customer engagement. While there are some minor concerns regarding setup and notifications, the app's strengths in support and functionality outweigh these. It's highly recommended for businesses looking to integrate customer communication across multiple platforms efficiently.

THUNA

Jan 19, 2026  on Shopify

Perfect agent , he was super helpful and fast

The Basic Threads

Jan 06, 2026  on Shopify

I have a great experience with delight nd gupshup.ai

The Substitute

Jan 01, 2026  on Shopify

DelightChat has been a great experience so far. The platform is clean, easy to use, and makes WhatsApp and customer support management much more organized. The team is responsive, onboarding is smooth, and automation features save a lot of time. Highly recommended for D2C brands looking to improve customer communication and retention.

Foo Foods India Private Limited

Dec 29, 2025  on Shopify

We’ve had a great experience using DelightChat. The platform is very easy to use and helps us manage customer conversations smoothly across different channels. What really stands out is their customer support-absolutely top-notch, quick to respond, and extremely supportive whenever we need help. The team genuinely cares about solving issues and guiding us properly. Overall, DelightChat is a reliable, efficient, and well-built product. Highly recommended for any business looking to improve customer communication

Advi Blouses

Dec 27, 2025  on Shopify

Been using it for over 8 months now for Advi Blouses, and it’s honestly been a smooth experience. The team is extremely supportive, and the platform is easy to use even if you don’t come from a technical background. Nitya and Balaji have been a huge help, always quick to respond and genuinely patient with every query. It’s reassuring to know there’s a real team backing you when you need support.

Vibe Appeal

Dec 19, 2025  on Shopify

Paul And Mike

Dec 16, 2025  on Shopify

Great app and Good customer Support team

Kalyani Threads

Dec 12, 2025  on Shopify

AdornbyIris

Dec 12, 2025  on Shopify

WE have integrated the app and setting up the whatsapi . Team is helpful and curtious and walked through the details and being very patient, so far the services are good .

Ghorer Bazar

Dec 07, 2025  on Shopify

Delight Chat is an excellent platform with a very supportive and professional team. Their support team is sincere, responsive, and always helpful. Highly recommended!

EKLIPZ

Nov 20, 2025  on Shopify

Amazing customer support! The app itself is great, but the support team is what really makes it stand out. I had a small issue with configuration and Support Agent jumped in immediately to fix it. It’s rare to get such fast responses. 10/10 service.

DrSleeep.ae

Nov 13, 2025  on Shopify

Herbal Pharm Singapore

Nov 06, 2025  on Shopify

Team Academy Global

Nov 06, 2025  on Shopify

maxxspeed

Oct 30, 2025  on Shopify

I’m very satisfied with the support from the DelightChat team. They’re always quick to respond, extremely helpful, and genuinely care about solving my queries. Their guidance has really helped me understand and make better use of the platform. Excellent service overall — highly recommended!

LINEN CULTURE

Oct 23, 2025  on Shopify

Title: Smooth Setup & Excellent Support Review: We’ve been using this app for our Linen Culture store, and it’s been a great experience so far! The setup was simple, and the support team is quick and very helpful whenever we need assistance. The app works smoothly with Shopify — perfect for managing our orders, customer chats, and automations. Highly recommended for anyone looking to streamline their store operations and improve customer experience. — Linen Culture (www.linenculture.in)

Mister Miller

Oct 15, 2025  on Shopify

Dharmapriya S is ULTRA supportive, an excellent guide in setting up this service. Thank you so much!

ببساطة

Oct 14, 2025  on Shopify

everything is amazing, prices are very resunable compared to what you are getting, and one of the best customer support experiences I have ever had

Mojaa Nigeria

Sep 23, 2025  on Shopify

BABOONS

Sep 12, 2025  on Shopify

Amazing support and easy to use DelightChat has made WhatsApp marketing so much easier for our store. The setup is simple, and their customer support is amazing — always prompt and ready to help with any questions. Highly recommend!

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