Reviews: DC WhatsApp Marketing+Helpdesk

Customer reviews: DC WhatsApp Marketing+Helpdesk

Reviews (158)

Overall rating

4.9

5

51
4

8
3
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1

What Merchants Think

"DC WhatsApp Marketing+Helpdesk" receives high praise from merchants for its robust functionality in managing communication channels and customer interactions. Users consistently highlight the app's ease of use, comprehensive features, and excellent customer support as standout qualities. Many merchants find it indispensable for their business needs, citing its effectiveness in integrating multiple communication platforms and improving customer service.

Key Strengths

Exceptional customer support with prompt and effective responses
User-friendly interface and easy navigation
Comprehensive suite of features for communication management
Integration across various platforms including WhatsApp, email, and social media
Affordable pricing with a good return on investment
Effective automation tools and API integration

Common Concerns

Occasional delays in response times noted by some users
Complexity in app configuration and initial setup for some users
Minor notification issues leading to missed messages

Final Thoughts

Overall, "DC WhatsApp Marketing+Helpdesk" is well-received for its ability to streamline communications and enhance customer engagement. While there are some minor concerns regarding setup and notifications, the app's strengths in support and functionality outweigh these. It's highly recommended for businesses looking to integrate customer communication across multiple platforms efficiently.

Moshai India

Jan 17, 2024 on Shopify

This is the most feature dense chat platform out there. I have tried all of them but the features in this app are just another league. I absolutely love this product. The team behind this is super super smart and prompt making it the best customer support of all the integrations including like of Google, Meta, Razorpay etc.

Pawphoria

Nov 28, 2023 on Shopify

This is a great app and it has tied everything together very nicely for us. There is just one major issue for us, which according the to team is only happening to us, and that is that the notifications do not always work as intended. Most of the time they work and new notifications are highlighted. Yet sometimes they aren't highlighted, and we miss them, which often lands us in a lot of trouble, as we miss team members or client notifications. If this would be resolved, it would definitely be a 5-star app for us.

Grape Beauty

Nov 27, 2023 on Shopify

I've been using DelightChat for over a year now totally a game changer. It's easy to use and customer support team is always ready to help. Totally worth it and if your market uses WhatsApp this is definitely game changer!

Eina Ahluwalia

Oct 06, 2023 on Shopify

WOW - Delight chat has changed our lives! Better sales person management, been able to make better decisions based on performance metrics, a one-stop solution to all our merchant communication needs - we've replaced Slack with DC entirely! My entire team doesn't need to play chinese whispers anymore and everyone has visibility from the time of query to post-sales to subsequent orders - MUST HAVE APP for all Shopify merchants! GREAT SERVICE TOO - they helped me sort out some backend issues with Meta that we couldn't fix for a year. I CANNOT IT RECOMMEND ENOUGH. Worth every penny with broadcasts, tagging, etc - super app and super team. Special mention to Thejus who is a calm, patient solutions EXPERT. Also to Vasudev for great post-onboarding service.