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8.2
SaleSmartly：Omnichannel chat logo

SaleSmartly：Omnichannel chat

Develop by SaleSmartly

$9

/ Month
Free plan available

One interface integrates omnichannel social media chat session

Omnichannel integration
Unified interface
Social media chats
Centralized communication
Quick serve feature
15 Reviews
8.2
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About SaleSmartly：Omnichannel chat

Launched Apr 12, 2022

Categories

Chat

Built by SaleSmartly

Email :

support@salesmartly.com

Privacy policy

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Introduction Video

Description

Aggregate your omnichannel chat sessions with one interface that lets you quickly serve your custome

SaleSmartly is a customer chat tool designed for Shopify store owners to help you efficiently manage customer service chat efficiency and promote business efficiency. SaleSmartly connects to the world's mainstream social media channels, such as Facebook, Instagram, WhatsApp, Line, Telegram, etc., to realize chat automation and intelligence, improve employee efficiency and customer satisfaction. SaleSmartly can also provide web chat plugins that support cross-media and multi-account aggregation.

SaleSmartly is a customer chat tool designed for Shopify store owners to help you efficiently manage customer service chat efficiency and promote business efficiency. SaleSmartly connects to the world's mainstream social media channels, such as Facebook, Instagram, WhatsApp, Line, Telegram, etc., to realize chat automation and intelligence, improve employee efficiency and customer satisfaction. SaleSmartly can also provide web chat plugins that support cross-media and multi-account aggregation. more
  • Omnichannel communication: All your multi-channel messages, in one place.
  • Automation: Customer support in seconds instead of hours.
  • Team collaboration: Shared chat allows teams to collaborate efficiently.
  • Customer relationship management: Easily segment, track, and analyze customers.
  • Data analysis: Stay on top of key support metrics and trends.

Pros

  • Efficiently manages multiple chat platforms.
  • Seamless interface that saves time.
  • Great for handling different customer messages in one place.
  • Makes multitasking across social media accounts easier.

Cons

  • App crashes when integrating with new social media updates.
  • Customer support could be better.
  • Confusing layout initially.
  • Frequent bugs and need for updates.

Top Helpful Reviews

BLIKA

Jan 11, 2026  on Shopify

这个SaleSmartly吧,其实市面上有不少同类工具。就冲他家服务好买了，太贴心了他家工作人员，我做独立站的，不知道怎么加插件，还要一堆设置的问题，给我远程操作讲解得明明白白。

idslights

Sep 07, 2025  on Shopify

必须来夸夸客服和产品！安装时我对着教程还犯迷糊，找客服请教，人家不光秒回，还特意发了操作截图，一步步教我弄好，现在用着插件也顺顺利利，体验超棒！

LA-Proaudioinc

Jan 05, 2025  on Shopify

非常不错.有问题客服快速响应.及时处理.软件使用给我们提供了很多便利.让我们更好的给业务员提升工作效率,

healsk

Jan 01, 2025  on Shopify

SaleSmartly的API接口让我们能够整合多渠道客户数据，并在一个界面中呈现给客服团队，从而实现更高效、更个性化的客户服务体验

Jingle Mining

Dec 27, 2024  on Shopify

目前调研运用到的最合适的跨境电商集合在线沟通系统。除了完美应用到Shopify独立站，还可以整合入 客服的Email、WhatsApp、Telegram、Tiktok、Facebook Message甚至VK。在线反应应用的接口，和可视化编辑进线流程搭配AI机器人。使得客服工作效率大大提升！算不上完美，但需求开发响应迅速。这个最难能可贵~~ 非常值得使用！！

COODAM

Dec 24, 2024  on Shopify

SaleSmartly 这工具真心不错，让我打理 Shopify 商店的客服聊天轻松多了。它能把 Facebook、Instagram 这些社交渠道的消息都汇总到一块儿，回复客户再也不用手忙脚乱。自动回复帮我省了不少事儿，那些重复的问题都不用我亲自动手了，效率提高了不少。团队协作也变简单了，大家可以根据分工处理客户的问题，还能比较一下谁处理得更好。客户信息管理起来也方便，不用到处翻记录，一眼就能看到客户的所有互动历史。

VUTRU

May 30, 2024  on Shopify

salesmartly在线聊天应用功能非常强大,也有很完善的客服服务系统，最重要的是它一直在进步,会增加更多的新功能。用了一年多了，经常会有人顾客使用聊天插件来咨询各种问题，有一些简单的问题都可以设置自动回复来便捷回复

VERTU

May 30, 2024  on Shopify

salesmartly在线聊天和团队协作让内部沟通更加顺畅，ai智能客服+人工客服大大提升我们回复客户消息效率，在线翻译功能也帮助我们对接不同国家客户，非常实用这款工具。

Santic Cycling

May 14, 2024  on Shopify

SaleSmartly聊天插件非常好用，偶尔间发现了这个应用了，一用就是两年，客户服务非常便捷，随时随地可以找到客服，使用期间，业绩明显提升了，客户不再会反馈说找不到我们，各种功能也是非常便捷好用

BOIFUN

Aug 31, 2023  on Shopify

这个程序太棒了！我安装该应用程序，它使用实时聊天功能跟踪您的客户以转换你的客户的详细信息非常有用。我100%推荐这个应用程序，完全按照广告宣传的那样，效果很好。该系统帮助我们保留客户，易于设置也是我们非常欣赏的额外好处。100%免费开始，优秀的技术支持团队。P.S使用此工具后，我们的回头客收入增加了114%。

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