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Customer reviews: SaleSmartly:Omnichannel chat

Develop by SaleSmartly

Reviews (16)

Overall rating
5

What Merchants Think

The "SaleSmartly:Omnichannel chat" app is highly praised by merchants for its powerful integration capabilities and efficiency in handling customer interactions. Merchants appreciate the positive impact it has on their business operations, with many highlighting the responsiveness and professionalism of the customer support team. Overall, the app receives high recommendations for its ability to streamline customer service and enhance business communication.

Key Strengths

  • Effective integration of multiple communication channels (e.g., Shopify, Email, WhatsApp, Telegram, Tiktok, Facebook Message, VK).
  • Superior customer service and support team, providing timely and professional assistance.
  • Improved efficiency in handling customer queries via automation and AI features.
  • Real-time chat capabilities with convenient features like translation.
  • Strong API integration, allowing customization and high flexibility in customer data management.
  • User-friendly interface suitable for beginners and advanced users alike.

Common Concerns

  • The need for faster development and response to user requirements.
  • Occasional need for complex problem-solving requiring enhanced support features.

Final Thoughts

Overall, "SaleSmartly:Omnichannel chat" is well-regarded for its comprehensive functionalities and positive impact on business operations. While there are areas for improvement, particularly in development responsiveness, the app proves to be a valuable tool for enhancing customer service experiences, making it a recommendable choice for businesses seeking to efficiently manage their communication channels.

LA-Proaudioinc

Jan 05, 2025  on Shopify

非常不错.有问题客服快速响应.及时处理.软件使用给我们提供了很多便利.让我们更好的给业务员提升工作效率,

healsk

Jan 01, 2025  on Shopify

SaleSmartly的API接口让我们能够整合多渠道客户数据,并在一个界面中呈现给客服团队,从而实现更高效、更个性化的客户服务体验

Jingle Mining

Dec 27, 2024  on Shopify

目前调研运用到的最合适的跨境电商集合在线沟通系统。除了完美应用到Shopify独立站,还可以整合入 客服的Email、WhatsApp、Telegram、Tiktok、Facebook Message甚至VK。在线反应应用的接口,和可视化编辑进线流程搭配AI机器人。使得客服工作效率大大提升!算不上完美,但需求开发响应迅速。这个最难能可贵~~ 非常值得使用!!

COODAM

Dec 24, 2024  on Shopify

SaleSmartly 这工具真心不错,让我打理 Shopify 商店的客服聊天轻松多了。它能把 Facebook、Instagram 这些社交渠道的消息都汇总到一块儿,回复客户再也不用手忙脚乱。自动回复帮我省了不少事儿,那些重复的问题都不用我亲自动手了,效率提高了不少。团队协作也变简单了,大家可以根据分工处理客户的问题,还能比较一下谁处理得更好。客户信息管理起来也方便,不用到处翻记录,一眼就能看到客户的所有互动历史。

VUTRU

May 30, 2024  on Shopify

salesmartly在线聊天应用功能非常强大,也有很完善的客服服务系统,最重要的是它一直在进步,会增加更多的新功能。用了一年多了,经常会有人顾客使用聊天插件来咨询各种问题,有一些简单的问题都可以设置自动回复来便捷回复

BOIFUN

Aug 31, 2023  on Shopify

这个程序太棒了!我安装该应用程序,它使用实时聊天功能跟踪您的客户以转换你的客户的详细信息非常有用。我100%推荐这个应用程序,完全按照广告宣传的那样,效果很好。该系统帮助我们保留客户,易于设置也是我们非常欣赏的额外好处。100%免费开始,优秀的技术支持团队。P.S使用此工具后,我们的回头客收入增加了114%。

Muzata

Aug 30, 2023  on Shopify

Salesmartly帮助我们通过Whatsapp与客户建立联系,推动销售并提高客户参与度。我们对这个应用程序提供的团队协作以及自动化功能感到满意。ss客服团队处理和提供及时响应和解决方案方面非常专业。期待看到该应用程序可以提供的更多功能!

SnowMan

Aug 30, 2023  on Shopify

This is an excellent software that has been used by our entire company's business and customer service personnel, greatly improving our work and collaboration efficiency. We have also received a lot of help from salesmart staff, and we highly recommend it

Pnseasy

Aug 30, 2023  on Shopify

SaleSmartly是一款非常有用的产品,提供一套服务,让我们团队在绩效营销中产生更好的投资回报率。该团队客服反应迅速,每当我们有问题需要解答时,他们总可以及时伸援手高效处理我们的问题,也让我们可以更迅速接待好客户,提升客户满意度。

YEECHOP

Jul 07, 2022  on Shopify

很棒的应用程序,以及非常好的支持团队。 喜欢使用SaleSmartly,易于设置,从初学者到高级水平的任何人都可以使用它。 实时聊天功能很强大,实时翻译也很方便,让我与客户建立了更好的联系。 自动化和邮件营销功能我目前也在尝试使用。

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